The best flight ever thank you cops airline
I travel with a Service Dog. Have a relief area please on both sides of security. With fake grass got the dogs and washing area so it will not smell of hog urine.
Pros: "Crew was friendly cabin comfortable"
Cons: "Food was bland and simple (Aeroméxico offers slightly better, would look to model after amazing Air Asia setup) and would add more movies to the inflight entertainment system. But overall, all good!"
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Pros: "Food and drink selection"
Cons: "Cleanliness of bathrooms. But it’s the passengers to blame . I felt like people did not clean after themselves"
Cons: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."
Cons: "It the plan landed on time we would have made the connecting light and the pilot has very poor English, so it was hard to understand important information once we landed."
Pros: "Two planes boarded late and the airline refused to let us bring our carry on luggage on board. Then they proceeded to lose one of our bags. We still don’t have it 24 hours later."
Pros: "the crew was amazing. Seating not so comfortable"
Cons: "the flight was good. Entertainment was great"
Pros: "Excellent airline. Best to connect the America's."
Cons: "I CALLED ON THE WAY IN AND OUT FOR A VEGAN OR VEGETERIAN MEAL, BUT IN THE PLANE I NEVER GOT IT. I WAS STARTING ON THE FLIGHT"
Pros: "Smooth flight. Pleasant crew. Good entertainment"
Cons: "Food very basic. Small aircraft (737)."
Pros: "Atención muy buena y cómodo el avión"
Pros: "After not being alowed to board, due to oversold flight, a Copa assistant walked me back through customs and helped me find my bag which was nice of her."
Cons: "I was put on standby due to a “technical error” and then told I would not be able to board because the flight was oversold. Copa offered me a $400 voucher which I declined. Then I was told that it wasn’t negotiable. Sad that they wouldn’t offer more than $400 so that one of the other 100 passengers could have agreed to change."
Cons: "Flights were delayed endlessly then cancelled with little communication. I’m still in Cordoba when I should be home already."
Pros: "the attendants"
Cons: "The Food. It is horrible"
Cons: "food was horrible. seats were uncomfortable. staff was barely attentive"
Pros: "Entretenimento, tripulação cordial e malas chegaram corretamente."
Cons: "O raio-x antes do embarque foi muito tumultuado. A comida não estava muito boa e como sentamos no final só sobrou uma opção. Não tinha cobertor para todos e nem travesseiro."
Pros: "Polite service, ok aircraft, non stop service."
Cons: "Delayed takeoff due to pilot’s late arrival to aircraft post boarding!"
Pros: "Service exelente, on time , friendly confortable BETTER THAN LATAM, schedules were much bette"
Pros: "Flight attendant took care of everyone with a smile"
Cons: "Only entertainment is from overhead screens. This is not because copa doesn’t offer these services it’s just an older plane that was used."
Pros: "Customer service is at 100%"
Pros: "Flight was on time. It was my connection flight, arrived from Mendoza ARG and continued to Toronto. In Mendoza I got boarding pass for second leg of flight (Panama - Toronto) with the gate number and boarding time. Everything was correct, not even gate number changed. Plane was new, crew OK, food OK. It was a pleasent flight."
Cons: "Crew was tired and didn't want to serve the passengers. Was not able to reserve an exit row seat - while others (non Spanish speaking) were able to obtain the exit row electronically. Unable to manage my reservation on the Copa.com site"
Pros: "The crew was friendly and informative. Even though it was a full flight it was very punctual."
Cons: "How people are randomly pulled of flights and stuck in countries and cities they dont want to be in due to the airlines overselling policies. It doesnt provide security or comfort as a flyer with the airline and makes me think twice about buying again with airlines that can do this type of things to their customers."
Pros: "The flight left on time"
Cons: "Food is awful and the movie played is the worst children’s movie ever."
Pros: "Customer service"
Pros: "I've always had a great experience when I travel with Copa!"
Pros: "Service, flight"
Cons: "No a decent diner served"
Pros: "All was. Ganythingood"
Pros: "Same as above"
Cons: "Same as above"
Cons: "I purchased a ticket through Copa Airlines for Saturday August 19th going to SFO from Cordoba. Due to me being in the country for 91 days I was not allowed to board the plane and I was forced to lose my flight. I remember paying for an insurance policy on my flight in case something were to happen and I would like to know the refund policy available to me. My Confirmation Number: AKMWL3 thank you"
Pros: "Friendly crew, good food."
Cons: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Pros: "La atención"
Cons: "La comida"
Pros: "Same as above"
Cons: "Same as above"
Cons: "I was seated at an exist row at the window seat. The crew would not allow our row to stay seated at the exit row because she said we did not know Spanish well. Instead of finding us replacement of a window and aisle seats we had to take middle seats. She didn't even make an effort to ask if anyone would switch out. I wish airlines would train their crew to think out of the box style and practice customers service, which finds solutions and not state rules. In the end - people migrated to the exist aisle anyway (where we were seated) and made it into a bed."
Pros: "The crew were very kind and attentive."
Cons: "Overbooked tickets Stayed 1 extra night in Panama unexpected stop in Mexico during direct flight"
Pros: "The service and employees"
Pros: "Everything moved smoothly"
Cons: "Nothing particular"
Cons: "Unfriendly flight attendants. Entertainment didn't work. Purchased two tickets but were not able to sit next to one another although we had confirmed assigned seats next to each other. For long flights, these things make a difference."
Pros: "all was good except few personal feeling. thou i didn't receive my luggage at the Toronto airport. i don't think this has any thing to do with the efficiency of the airlines, as the connecting flight was delayed due to bad weather."
Cons: "-one of the crew member was kinda disconnected with friendly and smiley face, which we always like to see in our hostesses. -food choice was not available by the time cart reached the middle of the plane."
Pros: "The crew was exceptionally kind And efficient The food was ok"
Cons: "Not that much"
Pros: "Was good, comgrats to copa Airlanes for the good service"
Pros: "❤️El personal es fantástico. Muy amables y serviciales. El capitán nos daba un poco de información extra, como por ejemplo, nos informo cuando volábamos en el área de Cuba, y cuanto faltaba para llegar a dstino."
Cons: "Me gustó todo !!!!!"
Pros: "Crew was nice"
Cons: "Tv didnt work . I was seated in the back aisle, no working Tv/ movies, seats did not recline. It was freezing cold and no blankets were provided."
Pros: "best routes to destinations in South America easy connections."
In honesty. I was very upset that my husband and uncle flight wascancel coming back from Peru. Going to peru also it was cancel two times one because the covid was not accepted The second time he could not board the plane i dont know why? the third time is when he finally left to peru but he did not notice that rhe flight coming back home was cancel. Latam split the tickes and send us two to Miami and two to NY. I could not believe what Latam did why they cancel our flight itenary coming back without telling us or sending us a message. I was trying to talk to you about this matter and your long distance numbers do not work outside USA. your work is very poor. I dont know if i should recomend your company to anybody. I shall get some money back too for all that we went through. Even my ludgage bag was missing. It will be nice if someone from latam call me and explain the reason of the mistakes and probably own us an apology. .
Pros: "The crew was nice"
Cons: "Had to switch planes, flight was delayed almost 3 hours"
Pros: "The crew"
Cons: "It was excellent for me"
Pros: "The crew were good."
Cons: "I wanted to change the returning day, but the charge was too much. More consideration for the client."
Cons: "Little late boarding and leaving. No explanation"
Pros: "Easy access to entertainment via my phone"
Cons: "Better snacks"
Cons: "Low cost, no frills, but on time. It's what we want and they delivered that today."
Pros: "The leg place and reclining chair"
Pros: "The crew was nice enough"
Cons: "Departure time. Vessel was really old. Uncomfortable seats"
Cons: "They lost my luggage and didn’t care to do anything about it. They name no means of tracking. They don’t know where the luggage is, whether it even left Bogota or not. They literally don’t have a tracking system. And their only response to us was that we could go ahead and leave a bad review on the website and that’s it. I’m not kidding! I can’t believe they are still in business. It’s just a terrible company."
Cons: "Delayed 5h, missed all connections, no help from crew"
Pros: "Plane was nice and relatively comfortable, crew was nice, even though their English could use a brush-up."
Cons: "I asked for an aisle seat at check-in and I got the feeling the attendant in charge felt I was wasting her time. Unfortunately, it is an important deal for me to know what seat I'm in."
Pros: "Nice friendly crew"
Cons: "Very cramped seating. My knees were jammed against seat in front of me. I am 6' 2""
Cons: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "food was terrible, I was traveling with my 3 year old son and I was never offered a meal for kids, if there's one. seats are always uncomfortable;/"
Pros: "better food and service, more space between seats"
Cons: "poor space for legs, food was really poor. no entertainment.."
Cons: "The boarding had to be done by bus, then climbing stairs with carry-on luggage. It was cold at 8:30 am. It was not comfortable. Same thing happened in Guarulhos, SPaulo, en flight MVD-GRU"
Cons: "How do you contact kayak to cancel a flight? I will never book with you again. You make it impossible to reach someone."
Pros: "Excelente disposicion y manejo de situaciones de la tripulación. El vuelo fue excelente"
Cons: "El despegue se atrasó unos 20 minutos, no funcionaba el centro de entretenimiento (que fue anunciado) y pese a que eran las 6.3 am no nos convidaton ni una galletita"
Cons: "The seats are a bit too close. A person next to me elbowed me the entire flight."
Pros: "The crew was fabulous! Competent and very helpful, even funny when serving food and drinks! I fly very frequently but this was one of the nicest crews I had in years!"
Pros: "Flight on time, friendly staff, in flight entertainment, good food. Highly recommend this airline."
Cons: "No complaints everything was great."
Pros: "The crew was awesome, very friendly and polite. The flight was smooth."
Cons: "I don't like that you have to pay for a cup of coffee. I understand that for a sandwich or a muffin, but a coffee... come on dude."
Pros: "Flight was on time; crew professional."
Cons: "My luggage was lost and this was very distressing to be in a foreign country without my belongings. I was without clothing and personal items for more than 24 hours. I find this unacceptable."
Pros: "Ticketing and boarding were well executed."
Cons: "The service was slow and not very helpful."
Pros: "Everything ran smoothly. Attendants seemed to care equally about being welcoming and timely."
Cons: "Foods service was very very slow. Foods were not good at all"
Cons: "I was charged 200 dollars to transport a 400 dollars surfboard. This makes it prohibitive for anyone to travel with our entertainment equipment. It should only qualify as sport equipment for remunerated athletes, not amateurs like me."
Cons: "The agents are NOT CONSISTENT in knowledge or charging baggage fees."
Cons: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Cons: "One of my bags was damaged on the direct flight from Santiago to Miami. It looked like it had been dragged down the runway. I showed this to Latan representative Angel Pupulin in Miami who's first statement was, "Latan is not responsible." He was rude and initially refused to even fill out a damaged bag report. I explained that I would call my credit card company and put a non-authorization on $2500 worth of tickets. He continued to speak to me in Spanish although I told him, " No habla Espanol." He spoke English but was trying to jerk me around in every way possible. This is not going to be ignored! One employee screwed up all the positives of multiple flights with Latan. I will avoid flying Latan in the future and will not recommend Latan to others."
Pros: "Crew really stood out as exceptional. Friendly responsive and kind."
Cons: "The ground personne in Iguazul were terrific. Flight got cancelled after check in. We were in waiting area. Staff remembered who we were, found us, had us hurry bavk to check-in. Got our luggage, got it retagged, and got us on another flight leaving almost immediately. We got to BA with no problems as did our luggage. Yay for your smart, resourceful, thoughtful and efficient ground crew in Iguazu. They deserve a special thanks."
Pros: "My original flight was delayed and I was going to miss the connection, but LATAM rebooked me in different connecting flights back to the U.S., arriving a few hours later. They automatically took care of my rebooking my luggage, and it arrived just fine. Great proactive customer service!"
Pros: "Helpful, friendly service from LATAM employees. On-time flights."
Pros: "I liked the spaciousness and services of the 787 I liked the curteous and generous service of the crew I liked the boarding and deplaning I will consider using LATAM in my long-distance overseas travel"
Cons: "Vuelo sobrevendido. Poco serios. Avión súper incómodo... su pitch es vergomzoso"
Pros: "Most of the crew was really nice. The plane was extremely new."
Cons: "One crew member jacked my blanket and gave it to a different passenger. Also, my originally assigned window seat was reserved for cabin crew, so I was moved to an aisle seat that was narrower than my previous seat due to its in-armrest tray table."
Pros: "Friendly and efficient staff . No delays , always on time . Pilot is handsome too"
Cons: "Magazines are in Spanish language mostly :("
Cons: "Lástima connecting fligh was a little bit tight but every things worked"
Pros: "While my flight attendants were all fine and everything was very good, my daughter flew w/ LATAM 3 days later than us and her experience was good on all flights except from Lima to Rio de Janeiro."
Cons: "It was all very good on the flight TO Lima. No problems."
Pros: "You should train your one world partners. After such a good trip with LAN you end up with American Airlines where crew treates you as you were a criminal!"
Cons: "You should train your one world partners. After such a good trip with LAN you end up with American Airlines where crew treates you as you were a criminal."
Pros: "The price"
Cons: "The crew seemed to ish they were somewhere else. I was in business class and had to beg for a drink after an hour of flying."
Cons: "Our flight was delayed more than three hours and we received minimal communication about what was going on. Initially it was only delayed 30 minutes, then we were told an hour, then one more hour, then one more hour. The entire time we sat in a pre-boarding area with no food, water, wifi, or electrical outlets. We ended up missing one of our tours in Buenos Aires (which we had already paid for) due to the delay. Extremely disappointing after having otherwise positive experiences with LAN."
Pros: "everything so much better than air colombia"