Daily cleaning, installation of cabin HEPA filters on flights from Dallas/Fort Worth to Toronto Hamilton
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Scores according to KAYAK customer reviews
Pros: "Crew did their best."
Cons: "I'm writing this from the plane I'm still on because they didn't have anyone on shift to work the jetway. We've been on the ground for half an hour. Just a completely avoidable annoyance they didn't bother to avoid."
Pros: "Legroom and entertainment (using own tablet) both very good."
Pros: "Very informed process of why delays were happening."
Pros: "On-time flight, satisfactory crew."
Cons: "Seat felt cramped (not helped by overweight guy next to me), plane was warm with very mediocre airflow, window seat was missing window."
Cons: "Cancelled flight , partie of 5 No reason given Had to stay 1 more night in Vegas or 24 hours in Toronto There better refound me for extra meals and hotels rooms ... about 900$ extra expenses because of all that"
Pros: "Service is awsome"
Cons: "The boarding"
Cons: "The entire plane smelt like the washroom, and a mix of engine fuel. I wasn't extremely thrilled about that."
Cons: "We landed in Phoenix and spent over an hour on the runway, when we did finally get a gate it didn’t work. The delays caused me to miss my ground transportation."
Cons: "Seats too narrow"
Cons: "Flight was delayed. Otherwise fine."
Cons: "Delays left us in the plane for almost 1 1/2 hours before leaving Toronto."
Pros: "I received great service and the flights were on time."
Pros: "Wonderful friendly and helpful ground staff and crew."
Cons: "1 hour delay in boarding due to mismanagement of scheduled maintenance. If more time was needed, please do not schedule/post early flight time. I could have used that time to roam Vancouver."
Pros: "The flight staff were excellent. Very pleasant to deal with and very accommodating. They really let you feel that they were there to help and if they could they did."
Cons: "The only real irritation was the check in process. I have no issue whatsoever with the 23kg allowance per bag but the process for checking your bag, especially if you were over the limit and what the consequences may be were not obvious. My wife and I had two bags, mine was 4kg under the allowance and my wife's was 2kg over. If I had known this was going to be a potential GBP45 charge we would have shuffled things about to balance the bags. It needs to be made clear to people that they can actually weigh their bags first to find this out. My bag was already tagged and gone when we went through a lot of hassle to reduce my wifes bag weight. Anyway, this is a suggestion so that future passengers do not encounter the same frustration."
Pros: "Good legroom compared to other carriers"
Cons: "Almost 1 hour late leaving. No westjet connect, so no entertainment."
Pros: "Did not expect anything but it was actually good and pleasant."
Pros: "WE arrived early!!!"
Pros: "Upgraded to Plus - it was great."
Cons: "Too bad we have to pay extra for Plus to get a reasonable amount of room."
Pros: "Boarding was Ok Full plane, which makes a difference"
Cons: "Was there an entertainment progress? One trip for rood and drinks. Delay in boarding, which the crew made up."
Pros: "Flight was good."
Cons: "Was boarding at C70 but only saw signs for 71 and C73. Asked Westjet staff where we were boarding and they told me (and others) that even though we were booked to take off from C70 we’d be departing from the gate labeled C73 and also labeled for a flight to Regina. Still got to Hamilton though."
Pros: "The crew was very friendly and funny"
Cons: "Everything was up to my standard"
Pros: "I went through customs and then walked via escalators and moving walk ways to b4. It took me almost a hour. I was the last to board I am sure And had to collect my own luggage and take it from one point to another. I am 70. thank god, when I got on the plane I sat in 3a and was offered a free glass of wine. halleluya. I was exhausted Toronto airport is always a nightmare. I travel a lot and will avoid this airport if I can. I do like West jet but Delta /west jet connection means I have to take my bag from one place to another and I walked miles and could have missed my flight. I am tired. I am going to bed"
Cons: "It did not happen. Being transfered to air canada in Toronto was a night mare"
Cons: "Boarding outside with no notice or warning"
Pros: "The stewardess serving drinks was very pleasant. Thank You"
Cons: "having to walk outside the plane in the snow to get on the bus and vise versa. it was cold and I got a bad cold...."
Pros: "... He was calm, comfortable, and extremely witty.... with a great sense of humour regarding Toronto’s weather in comparison to Curaçao’s. Going home after an awesome vacation always sucks but with WestJet and it’s fabulous crew on board, the transition back to reality really isn’t so bad."
Cons: "The plane was old... no tv screens to see the flight stats like altitude and location. I had a window seat and bought a couple of Ceasar’s so it all worked out just fine.... at the end of the day"
Pros: "The destination is great"
Cons: "I missed my tee off time as we ended up being late and I could not get to my resort and then to course"
Pros: "They looked after us very well there was voter fraud hotel and meals"
Cons: "Every leg of our trip with Westjet was late, VERY late - to the point we missed our connection. Rough landings. Crew was subpar. Will fly another carrier next time."
Cons: "We got stuck at the airport for 20h because of westjet not having a pilot."
Pros: "The plane was less busy so many people had an empty seat next to them. It was great for leg room and I slept the whole flight!"
Pros: "The flight and crew were great, great flight. Arrived earlier then stated. I still enjoy flying in and out of Hamilton. Great airport. If I can book West jet again, I will, great airline. Took some great pictures from the aircraft. Thank you !!!!"
Cons: "Security, too much, even when we arrived, customs twice."
Pros: "The staff was pleasant and helpful"
Cons: "Seats very narrow"
Pros: "Excellent crew - very friendly and witty!"
Cons: "Not enough space. Delayed"
Pros: "We arrived early."
Cons: "Checked bag fees. Agents at check-in tried to get me to check my carry-on claiming my carry-on was too big. My carry-on is a pilot crew bag by TravelPro, which I pointed out to them. Had to get a supervisor. No free food during the flight. Luckily, someone told me. I ended up purchasing food from a restaurant in the terminal to bring on the flight."
Pros: "Main stewardess was very pleasant. Not full flight so I moved back and had a seat to myself."
Cons: "Flight was late and kept getting later as the day wore on. Nobody seemed to know how late we were ultimately going to be and why. Missed my meeting."
Pros: "Comfortable seat with lots of leg room"
Pros: "Nice crew"
Pros: "Crew was cheery, in-flight entertainment innovation evident, plenty of opportunity for water/snacks"
Cons: "We were heckled by gate crew about whether my dog’s carrier was too small for him. Many suggestions were made that we were subjecting him to animal cruelty, and that we were abusive to him. He’s 7lbs, so he can’t be much smaller a dog, and his carrier it turns out, doesn’t fit under WestJet seats, despite being within carry-on luggage dimension limits (their life jackets take up most of the legroom), and thus could not be any bigger. Did they want me to have a smaller dog, or a Euclidean space-defying carrier? I suppose they were suggesting that taking a dog aboard WestJet is abusive, because they certainly don’t provide adequate space for anything larger than a hamster, they hassle you about it, and they charge you $50 for the fun of it. One agent had the nerve to reach into his carrier without permission, unannounced, and invade his personal space, him being a rescue and very anxious."
Pros: "I flew through the air in a metal container across the country in the time it would have taken me to drive 400 km, so that's pretty neat."
Cons: "Provide complimentary movies West Jet. Parading around tablets to rent for $6 is a bad look."
Pros: "Everyone was so friendly and helpful and kind. Keep up the good work! !!"
Cons: "Not a thing."
Pros: "The crew and staff were great on the plane. Could use more staff at the checked bags area but overall good experience"
Cons: "More agents at the check in desk"
Cons: "I was able to download the WestJet Connect app on my phone which gives you access to tv shows and movies to watch on your own device during the flight. The app was free and easy to use and there was a decent selection. However, the wifi on board is not free so even though you could watch the tv show/movie - the sound did not work unless you paid for it. There are many other airlines that offers everything for free - it would have been a more pleasant if we were able to actually utilize the service."
Pros: "Great crew, West jet connect worked fabulously"
Cons: "Cramped space and airplane food"
Pros: "We got some extra help in the airport :). Thanx"
Airlines flying from Dallas/Fort Worth to Toronto Hamilton have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Dallas/Fort Worth to Toronto Hamilton
Masks required on board, masks provided on flights from Dallas/Fort Worth to Toronto Hamilton
Social distancing seating
Middle seats unavailable to book on flights from Dallas/Fort Worth to Toronto Hamilton
Testing for antibodies, testing for symptoms for flights from Dallas/Fort Worth to Toronto Hamilton
Waiving of change fees. Search flexible flights from Dallas/Fort Worth to Toronto Hamilton