Flight was delayed but the real issue is how long we sat after boarding. Space very limited for an overnight flight and seatbacks didn’t recline so it was almost impossible to sleep.
The staff made sure I was comfortable, moved me to a better seat with more leg room
the seats aren't the most comfy -- too little padding and I could feel whatever the passenger behind me was doing. Otherwise, it's all good.
This flight didn't happen for me because of overbooking.
Comfortable seats and movies entertainment available. Better experience than the flight from Toronto to Denver.
It was delayed by almost 90 minutes and that messed up our plans but it was beyond UA’s control that is what we heard
Everything was simple and easy. The lady at the gate was super friendly, I wish I had her name to share. She's a little older, dark-haired. You can tell she likes her job and would be a great influence on any young people training with her.
During the pre-departure safety briefing, the flight attendants rushed through the mandatory safety announcements in both official languages, making it difficult for passengers to clearly understand the instructions. Given the importance of these messages for passenger safety, this lack of clarity was concerning. Perhaps use a recoded message to alleviate this concern. Additionally, the flight attendants appeared to lack the professional attentiveness typically expected during a flight. Rather than focusing on timely and courteous service, they seemed more engaged in personal conversations than in addressing the needs of passengers. I hope this feedback is taken constructively and helps in maintaining the high standards of professionalism and care that travelers expect from a national carrier: AC.
Service is pretty good. Sandwiches have to be purchased but I’ve bought my own food. Seat was comfortable and various movies to chose from.
Terrible experience. Flight was delayed then canceled. They had no clue how to rebook us. Had to wait in line to take to a gate agent for 2 hours. Absolutely terrible from start to finish.
