DTW - SLC
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DTW — SLC
23 Jan — 30 Jan1
Return
1 adult
Economy
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Sun 23/1
Sun 30/1
Good to know
When to book flights from Detroit to Salt Lake City
Estimated round-trip price
Average price per month
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Top tips for finding a cheap flight
- Looking for a cheap flight? 25% of our users found flights on this route for C$ 330 or less round-trip.
- The cheapest flight from Detroit to Salt Lake City was found, on average, 89 days before departure.
- Book at least 3 weeks before departure in order to get a below-average price.
- High season is considered to be November, December and January. The cheapest month to fly is August.
FAQs for booking Detroit to Salt Lake City flights
Top 5 airlines serving Detroit Metropolitan Wayne County to Salt Lake City
Scores according to KAYAK customer reviews8.3
Alaska AirlinesOverall score based on 29870 reviews
8.5Boarding
8.2Comfort
8.8Crew
7.9Entertainment
7.9Food
Airline reviews
Boarding was a breeze. I like that they offered to check carry-ons. Considering we already had checked luggage it just made things that much easier. Drink options were good. I especially liked the bloody Mary mix with the lime packet. That was so delicious! Used to traveling other airlines where they have individual screens for each seat. Alaska does it different and you have to have your own device in order to access their media content.
Boarding was a breeze. I like that they offered to check carry-ons. Considering we already had checked luggage it just made things that much easier. Drink options were good. I especially liked the bloody Mary mix with the lime packet. That was so delicious! Used to traveling other airlines where they have individual screens for each seat. Alaska does it different and you have to have your own device in order to access their media content.
Pros: "My bags are not check-in all the way to my final destination from an International Flight. My flight was delayed ."
Cons: "I wish passengers from an international flight has a better checkin baggage policy. I don't have to re-checkin again to my final destination."
Cons: "My "window" seat was between windows, very uncomfortable to crane my neck over 90 degrees to see out. Should make that clear before I select it."
Pros: "The one Airline stewardits was really sweet she remembered me from my flight to San Diego."
Pros: "Crew was pleasant and very polite. I like that one carry on was included in my ticket. Enough leg room. Love the free in flight movies! Glad I didn’t have to purchase a beverage either."
Cons: "I will never understand the way boarding works. Did going from window groups, middle seat groups to aisle seat groups not work? I hate having to squeeze through and hope I don’t knock anyone in the face with my bag. I don’t like I can’t pick my seat and that my seatbelt is a little too tight. If I get a seat in the back I’m waiting for everyone else to get on and then for them to get off the plane. I guess I’ll have to pay the $75 fee for “first class” next time since that’s the only way to update my seat. And if I have a “saver rate” ticket - I should be able to still change my flight within 24 hours. I wanted to come back a day earlier and it was the same price! But I would’ve had to cancel and repurchase for an additional $200!!!"
Pros: "Everything was great!! On time departure, great crew!! Bravo!!"
Pros: "No charge for seats. Fair price for carry on Ample leg room. Head rest thingy. Good snacks Flight attendants nice not fakey"
Cons: "Would love cheaper flights"
Pros: "Nothing"
Pros: "Flying Alaska airlines is always something I have a bittersweet relationship. I love almost everything that Alaska does to improve their airline. Their wifi is some of the best in the US and its very affordable. Their "picnic box" snacks are awesome and unique, better than what you will find elsewhere, they have USB and full AC outlets at every seat, and their rewards program is the best in the business. By all accounts, AlaskaAir would be my favorite airline out there. But the staff that Alaska hires is just so terrible. Everytime I fly with them, they have simply the worst staff. Pair this with some of the best features of any airline and it leaves me scratching my head on whether or not I want to fly with them or to fly with an airline like Delta which might have fewer frills, but offers much better staff to help you."
Cons: "The flight attendants were maybe the worst on any flight ever."
Pros: "Crew"
Cons: "Not being able to sit in my preflight seat I had selected"
Pros: "Even on the day before Thanksgiving, the flight boarded timely, the aircraft was clean, service and communication were great, the wifi entertainment was free and flawless, capped off by a better than on time arrival. Excellent!"
Pros: "Great pilot, made up for delays caused by gate crew."
Pros: "I like that the steward announced there was a gentleman expecting a child and that they were doing everything to get the plane in early for him. It was sweet to see people clap and help each other get the flight out."
Pros: "Great customer service; comfy plane."
Pros: "The room, it was clean, great staff"
Pros: "Window seat"
Cons: "Boarding"
Pros: "It was on time from Detroit to Portland."
Cons: "They broke my bag. The flight attendants were less than friendly, not much for food or drinks when the flight was almost 5 hours."
Pros: "Everything was great!"
Cons: "no complaints!"
Pros: "Eveything in the plane looked fantastic. But still a tight fit. Drinks and food were offered often and the employees retrieved the garbage prompty. Best thing was we left on time and were early getting to Seattle. Our baggage got to the baggage claim area at lightening speed. At least 4 times faster than with our return trip on Spirit. (It took forever"
Cons: "They couldn't land in Ketchikan due to fog so they flew up to Sitka and got back 3 hours later, missed my connection in Seattle and spent the night at the airport, the I got charged 50 dollars for switching my tickets, are you kidding me, Alaska airlines sucks big time"
Pros: "I booked my flight just hours before take off through Kayak and everything went fine."
Cons: "The storage space in front was extra small."
Pros: "Flight attendants"
Cons: "Dirty window"
Cons: "I like that they have the power supply for the electronics on board."
Pros: "I liked how friendly the attendants were and how the pilot included us on what was going on"
Cons: "N/a"
Pros: "Average, it was fine. Snack Box was awesome"
Cons: "No entertainment"
Pros: "Just a great and expedient experience, I was in and out so smoothly. Thank you"
Pros: "This was our first time using Alaska Airlines and they were great! Checking in online was easy. Flight attendants and other staff were friendly and seemed to have your best interest in mind. My husband and I had a 20 hour layover in LA coming back from Costa Rica and we asked if we would have to pay another fee to recheck our bag for the second flight. They were very understanding and waived the fee since our overnight stay in LA was technically a layover and we had previously made the whole reservation for both flights at once using their company. Overall we liked our experience with Alaska and would definitely use them again!"
Cons: "Late."
Pros: "Our flight was delayed from Mexico, so we raced to another terminal from the international terminal at LAX. He gate had actually been closed but they got permission to open it again just for us."
Pros: "On time."
Cons: "No blanket. Chills."
Pros: "Confort"
Cons: "No entertainment at all"
Pros: "A great fit for a 6'4" man even in economy. Good service."
Cons: "No one serves food anymore, so nothing exceptionally wrong. A short flight so not much to do and puzzles were already done in magazine."
Cons: "Another NA airline. No frills what so ever. Almost as good as a bus ride."
Pros: "Staff courteous and assisted father with wheelchair. staff assisted others with needs as well."
Pros: "Good flight, left on time, arrived early, friendly crew."
Cons: "Not that I feel entitled, but the complimentary movies and tv through my computer didn't work at all. The splash screen at airborne.gogoinflight.com worked fine, but airbornemedia.gogoinflight.com just timed out every time I tried to load it. So, that was a no-go."
Pros: "Friendly, competent counter folks, flight attendants and pilots, nice landing, insomniac me even dozed off! So I missed any food or entertainment offered."
Pros: "Flight crew"
Cons: "3 hour call back. Missed other flights waiting for a call back."
Pros: "Plane was late to the terminal. Crew got it turned over, boarded, and off the ground in a very small amount of time."
Cons: "Couldn't get a seat assignment despite booking the tickets months ahead of time, and checking in 24 hours before the flight. The plane was already mostly boarded by the time I was finally assigned a seat."
Pros: "don't know if it was the time of the year but there was more open seats which meant we weren't crowded going to Seattle and coming back home to SLC. Great assistance, nice people, smooth flight."
Cons: "Can't think of anything"
Pros: "I had never flown on Alaska airlines. I was impressed that the plane over all looked nicer than the southwest ones I usually fly. It was a good overall experience."
Pros: "Nice services"
Pros: "Everything went just as it should."
Cons: "Nothing went wrong."
Pros: "The agents were all good and I got to my destination"
Cons: "The way that I got the flight segments, it was over 12hrs lay over at each stop."
Pros: "Reasonable baggage fee. Comfortable flight, seats, etc. Plenty of space for legs (I'm 6'4"). Requested window seat was available. Pleasant, professional staff at the gate. A little rough over the mountains -- but that always happens to SLC. Our flight was actually early. Baggage was waiting for me at the carousel when I arrived -- and I went almost directly there. I've never had that happen before -- great. I will fly Alaska again."
Cons: "My only complaint was with check-in. I used the self-serve kiosk, which was easy to follow and efficient. The problem arose when I needed to check my bag. The computer instructs the passenger to go to the "baggage drop-off area," which I did. However, there was nobody there to receive my bag or to check my ID and give me a boarding pass. There was staff helping other customers at the "full-service" area, and I tried to get their attention. All I got in return was a head shake "no." This was especially frustrating since one of the staff members was observing other staff -- not actually working the computer to check in customers. I understand that she may not be able to leave her post to operate another post, but it seems reasonable to walk the mere 10 feet over to me to explain that I am in the right area and someone will assist me shortly. I ended up getting in line, which defeats the purpose of the kiosk, only to see a staff member show up to the drop off area. Going back, everything went fine from there."
Pros: "Entertainment selection was huge, had option for just text messaging, Tmobile customers get a free hour. Was able to have the option of hundreds of movies, and tons of things just out, Disney movies, really great overall."
Cons: "I wish the online options could be changed. Once I chose messaging, half way through the flight I wanted to pay for everything, but it won't let you go back and change through promotions or otions."
Pros: "fast and efficient boarding process, with plenty of room for carry on baggage."
Cons: "I was sitting in the last row, next to the bathrooms. Since they did 4 in-flight beverages during the 5 hr flight, people kept getting stuck by the bathroom unable to get back to their seats. This seemed like an excessive amount of beverage services (contributed towards people needing to use the bathroom so much) and contributed to a bunch of people covering over my seat for most of the flight."
Pros: "Flight went smoothly...good flight and friendly helpful staff."
Cons: "That this survey....short flights don't have food or entertainment....really can't rate."
Pros: "Crew and terminal staff hurried to get us boarded quickly."
Cons: "2 hour delay was unforgivable/ unprofessional"
Pros: "Crew tried to spray deodorizer to help stench of plane. Raw sewage but worse."
Cons: "Maintenance issue delayed takeoff. Sat on the worst smelling plane for 45 minutes on runway"
Pros: "The crew was exceptional"
Cons: "Nothing that would be worth mentioning, I don't fly very much so I'm not comfortable doing it yet"
Cons: "This flight was for my wife and I's honeymoon and it was a miserable experience. The flight was delayed by several hours with no specific expectation of when it would actually leave. We were just continually told “soon”, “shortly”, “in an hour” all night long. If we were given a specific time then we could have planned on at least trying to sleep for a little while. It wouldn’t have been near the same inconvenience if it was during the day except it was during night when no stores were open to buy food or a pillow to try and sleep. The airline wasn’t able to get any pillows or blankets for us. Luckily we still made it on our cruise before it left but with no sleep it left us pretty miserable trying to recuperate from that night."
Pros: "People at the gate were very friendly and helpful."
Cons: "The screens are old and didn’t work very well for the inflight entertainment."
Pros: "Crew member Joe was very kind to my son with autism. He went out of his way to help him have an enjoyable flight."
Pros: "I really like how her blue allies passengers to get their own beverages in the rear of plane throughout the flight. Simple but great."
Cons: "I don’t like how they have to put on the cabin lights when everyone. Is sleeping jus Thor food drink service."
Pros: "Boarding was done very smoothly. Great service."
Cons: "The in seat touch screen stopped working."
Cons: "Flight was late, crowded, and crew was awful. I was packed against the window like a sardine. Crew was really loud (one guy was), and trying to get their attention was difficult, as they were in deep conversation with each other during the entire flight."
Pros: "The view was nice, it was an adequate plane experience"
Cons: "Half of the time the map channel showed commercials. I timed it. Half the time. To look at a map. Come on! Can’t I look at my ducking map in peace? Half the time!! Half!!!"
Pros: "Lots of room between the seats."
Pros: "Flight was delayed 4.5 hours. Communication was poor. Entertainment on flight did not work for an hour."
Pros: "The tray on my daughters seat was damaged and didn’t function properly."
Pros: "No turbulence"
Cons: "It was all good"
Pros: "JetBlue is just more comfortable. More room for every passenger."
Pros: "Crew was nice and the flight was fine"
Cons: "I was quite shocked that the seat I had originally been put in the head phone jack and The Wholearea where the channel changes was falling apart. I was able to switch seats due to flight being not full but that would be annoying. I also was weirded out that they did not ha e touch screens. In general the plane just seemed old and dirty to me."
Pros: "Boarding at Long Beach was quick and convenient to prep for takeoff with loading through front and rear doors of the plane."
Cons: "Entertainment system was somewhat outdated. Headphones weren’t complimentary. Food is “unlimited snack items,” though it is only offered once in flight."
Pros: "There was enough leg room for a big guy like me so that was nice."
Cons: "The pilot was late arriving so we had to wait for him to show up then because we were late our flight got delayed again because of a lightning storm near the airport. Other planes who were scheduled to leave after us got to leave earlier than us so I don't know what happened there. After I was finally on the plane my headphone jack would not work. I know it's not my headphones because I had just used it before boarding for both my Nintendo and computer. Also, the buttons for the TV are on the armrest and if you try to get comfortable you'll change the channel. When the flight attendant came around she just propped a bunch of stuff in front of us and since it was dark I had no idea what I was looking at, ended up getting a very crappy bag of chips. Overall was a terrible experience flying JetBlue."
Pros: "I loved that the pilot on my first flight introduced himself and staff to the customers prior to loading the plane. Everyone was very welcoming and friendly. The leg-room! The leg room was a great surprise. No hassle with bags. Great snacks, wi-fi and movies for FREE! I was so tickled. I've never flown JetBlue. I thought it was just another low-cost airline that makes you pay for everything , what a nice surprise! I immediately gave you a shout-out on my facebook account. Best flight experience I've had in a long time. Thank you."
Pros: "The ease of boarding by groups, the check in and baggage check in"
Cons: "The delay, no explanation why, the seat cushion was worn were as the seat was very uncomfortable after a while. A 5 or 51/2 hour trip only 1 refreshment was offer and only 2 complimentary drinks."
Cons: "Going to Orlando my flight was delayed by a hour and coming back from Orlando it was delayed by 3.5 hr. Need to get that fixed. Sitting in a airport for hours longer then need is not fun."
Pros: "The gate crew was very, very helpful and friendly. The flight crew was super nice, and very helpful and understanding when my kid threw up. Most airline staff would have been annoyed. Yours were awesome. Good snack selection, with several allergy friendly options, yay!"
Cons: "We recently flew on a new delta plane, their entertainment was better with more kid options and the ability to charge devices during the flight. But don’t worry your leg room always wins. We miss the full size cans of apple juice."
Pros: "Boarding and gate location"
Cons: "I’m absolutely not a cold natured person, however I was freezing and extremely uncomfortable the entire flight."
Pros: "The boarding was very organized and went quickly. The extra leg room is wonderful. Although I fly as cheaply as I can, I didn’t feel like I was crammed in."
Cons: "I don’t enjoy flying so one of the reasons I try to fly JetBlue is for the option to watch tv. The sound system was broken on this flight so it wasn’t possible. The flight attendants were not very friendly."
Pros: "Great snacks, nice plane staff."
Cons: "An electrical problem caused the plane to shut down. Rather than finding us new flights, we waited for many hours for the plane to be repaired. I was planning on making it to work by 9 this morning but the only folks who received alternate flights were the ones with connections :( in addition to this, the power shutting down on the plane was extremely unsettling. I have flown hundreds of times and have zero fear of flying. Today, I was terrified that the power would shut off mid-flight at any moment. I truly wish we'd been given another plane...i know that's tough. But something along those lines would have been better than stepping back on the one that shut down with all of us in it...after waiting for hours for it to be repaired. I do appreciate the $150 coupon though."
Pros: "The flight attendants were very nice and kind. They asked if we needed anything. I liked the people I sat next to. The plane was clean. There was no mechanical problems at all. The boarding process was good."
Cons: "The pilot or co pilot did not say anything to us if we were going through a turblance when we did go through it when we got closer to Salt Lake. We j ud at felt it."
Pros: "The light snack was adequate. My husband is a big guy and sometimes has issues flying due to size, found seats to be comfortable. Also, Jetblue gave us us a $50 credit for the inconvenience."
Cons: "We left half an hour late. Also, was stuck on the tarmac for 2 hours due to thunder and lightening storm with a screaming child on board. Howeverer, weather is not Jetblue's fault."
Pros: "Service and plane was fine"
Cons: "Individual sitting next to me at first had to raise the arm rest to fit in the seat because he was so large. If this is an issue for some individuals the should purchase 2 seats and not expect to take part of my seat. He did move just prior to takeoff."
Pros: "Fast friendly service. Free internet , we left Boston late because of a medical emergency but the pilot made up the time in the air and we made it to Salt Lake City as scheduled. Yes I will fly Jet Blue again."
Cons: "N/A"
Pros: "checking in could not have been easier"
Cons: "I wanted them to bring more coffee around"
Pros: "Nothing"
Cons: "Security was so backed up. I was not the only one who missed a flight, there were several people in line with me That also missed fights. They seemed very understaffed. When myself and other passengers asked them for help, they either ignore us or laughed."
Pros: "The TV was free, thats about it."
Cons: "My plane boarded 20 minutes late. Jetblue forgot to de-ice the plane so we missed our takeoff spot and left an hour and a half late. We arrived in SLC over 2 hours late, and then proceeded to wait 20 minutes for an open gate. The entire flight I was seated next to an elderely couple that were making out literally on top of me. When placing my overhead bag, one of the straps were caught in the lock mechanism. Instead of the flight attendant moving my strap and closing the bin, she gave me attitude and told me to fix it myself. 2 hours into the flight i wished to sleep, but my television display was broken. As a result, the brightness of the screen was on the max setting the entire trip. The last two hours of my flight I spent dealing with a headache because the rest of the plane was dark, and the display was half a foot from my face. To top off my horrible experience, the row across from me, and the row in front of me, had a screaming infant which wailed the entire flight long. I will never fly with Jetblue again, and will advise anyone considering it to pick a different airline."
Cons: "The seat was hard. I could feel the bolts under the cushion."
Cons: "My TV stopped working 20 mins into my flight and it was flickering after - that disturbing my sleep. The lights on the plane would turn on and off quickly, that looked like a flash and it happened a few times, that was distirbing as well. good experience otherwise."
Pros: "Service was excellent and we actually had leg room!!"
Cons: "World‘s tiniest airplane toilet. I think munchkins built this for other munchkins. And I don’t mean big munchkins, but real real small munchkins."
Pros: "Every thng but get bumped for my original departure date!"
Cons: "They over booked and closed the doors 30min before take off missed an important appointment! !! Not happy at all"
Pros: "The crew was so attentive. I loved the comfort of the plane and the efforts of everyone to make it a great experience!"
Pros: "Snack options and low, low ticket price."
Cons: "Late boarding and flight attendants visiting at the top of their lungs about shopping and going out with a flight of people trying to sleep on a red-eye flight. I've never seen (or heard!) Anything like it."
Pros: "Got there on time, had paid for more leg room, was good"
Cons: "Nothing"
Pros: "No issue with the flight."
Pros: "Great gate attendants"
Cons: "Couldn't turn off the TV"
Pros: "Crew was polite at the gate and on board. Flight went smoothly, temp was comfortable. Love the individual screens for all."
Cons: "My sons tv screen wasn't working. I pushed the attendant button to see if they could help, nobody ever came. I left in on for quite awhile too. Wi Fi was hard to log into."
Cons: "They missed checkin bags and told me to collect tomorrow"
Pros: "Extra legroom, TV and in-flight movies, service"
Cons: "Nothing"
Pros: "Leg room, free entertainment, snacks"
Cons: "Boarding was chaotic"
Pros: "Crew provided great service."
Cons: "My seat's TV screen had a terrible picture that got worse during the flight."
Pros: "The crew was helpful."
Cons: "Flight was over two hours late. No excuse was given. Original Departure time was 9:30pm. Was receiving alerts beginning from that morning notifying of delays which continued as I waited at the airport that night. This seems to happen frequently and nothing is ever done to make it up to travelers. On the plane, the audio for the tv had static so you couldn't actually hear anything. It doesn't seem like you can turn the tvs off, which is annoying as they emit light, so if you want to sleep you have to deal with the light from your tv."
Pros: "The flight attendants were just great"
Cons: "Everyone was very friendly and we arrived early to Boston"
Cons: "Sitting on the plane waiting for someone to come fix something with a tree year old and 10 month old'"
Pros: "Everything! By far the very BEST airline I've ever had the privilege of flying on!"
Cons: "Nothing."
Cons: "I have never had so much trouble with a website/app as with JetBlue for this trip. Checking in was super stressful, since it was a short layover and I had to go through customs. There were few employees to help when I couldn't print my boarding pass, and when I handed my already checked bag off (it was checked through) without a boarding pass the JetBlue employee was extremely passive aggressive and acted like it was somehow my fault I hadn't been able to get it printed and there had been no one around to ask. The flight crew was highly professional and the flight was good, but I was pretty disappointed by customer service on the ground."
On time, cordial service,
Simple and easy
Wasn't a very good selection of entertainment. The chairs were a bit uncomfortable.
Had a crying baby the whole flight. When we arrived at the gate we had to wait for the gangway.
We paid for preferred seating for extra leg room. On 3of the 4 flights the preferred seating were regular seats with no extra leg room. It was deceitful to advertise those seats at preferred seating. I would not have wasted my money paying extra had I known what I was getting.
It was hard to hear the PA announcements for boarding. Maybe also post the info on the screen? Or allow the attendant to pull down his mask when speaking into the PA system?
Don’t give me a chair that can’t lean back. I got one in both legs of my flight. And I know I did not select those seats.
Our favorite flights. Straight shots, with as much comfort as one would expect.
Pros: "NA"
Cons: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Pros: "Good"
Cons: "Good for now"
Cons: "Better choices for food"
Cons: "Significant delay of departure."
Cons: "I would ask that the gate does not share in detail reason for delay in seat assignment is related to getting a family sitting together when the basic rules should apply unilaterally."
Pros: "Crew was awesome, super friendly and helpful. Even the korean food options tasted delicious."
Cons: "Not plus size friendly. The bathroom is too small for a plus size person to be able to use and for a 14 hour flight I think that’s important. Also if you’re plus size and the person in front of you reclines, it’s impossible to pull down your tray fully."
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "The crew was good"
Cons: "The plane was extremely hot."
Cons: "Great"
Pros: "The seat was great, I wish all seats on the plane were that comfortable"
Cons: "Nothing, everyone was great"
Cons: "I’m tired of Delta gate agents “requiring” those in Main cabin 3 gate checking bags!! Both legs of the trip it came to a point they said it’s mandatory to gate check all remaining bags. We get on board and there’s plenty of overhead space. Even a flight attendant mentioned how empty the bins were!"
Pros: "Every one but the gate agent at Detroit going to Seattle at 7:40 loading time on 4-11-19. She was mean and curt and would not get my seat corrected I had to sprint for at least a mile to even make it. We landed the same time they were boarding"
Cons: "The attendants on the Detroit to Seattle flight suggested I go talk to the gate agent to get my seat corrected. They said the flight was not full. So I did. To be greeted again by the mean agent you told me to take my rear and get it on the plane that the attendants didn’t know anything"
Cons: "Flight was delayed, for unkown reasons."
Pros: "Able to watch a movie, even though can't finished it."
Cons: "LATE DEPARTURE, LATE ARRIVAL IN ATLANTA. Good thing I brought some snacks. My seat was changed to the window (I hated it) instead of aisle as I pickedbefore when I checked in in Amsterdam. I should buy Virgin Air ticket for my round trip ATL-Ams vv, saved me about $250, if I knew it would be late"
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Pros: "The nice staff and entertainment options."
Cons: "I usually fly delta and have a great experience - unfortunately my flight from Detroit to Seattle was not. To start off, i was flying with two other people and we were not able to get seats together, and the whole seating process with delta is really difficult even when I had called weeks in advance to see if they could try and seat us together. I understand with main cabin tickets you can only choose your seat as you check in, but it would be nice to be able to request seating with a person/group you are flying with. I was placed in the very back row of a busy flight, and noticed that the horrible smell from the bathrooms which made it unpleasant. As said above, I normally have a pleasant experience.. but being a delta sky member I feel as though i do not really receive any differences as to a non-member. I hope this review helps for the next customers! Thank you."
Pros: "Flew premium economy/delta comfort + and was a great flying experience. A taste of business without the $3000+ ticket price. Food was excellent, a huge step above economy. Extra comfort with wider seats. And priority boarding as well. This was more like premium economy that you get with European airlines. For long haul flights, well worth the cost. Flight was delayed 2 hours, but Delta had their own special route in Shanghai airport to bypass a lot of the crowds either transferring or checking in for fight. I wouldn’t have made my connecting flight if they hadn’t. Plus my checked bags went straight thru to my final destination in china,n instead of having to pick up and re-check them in Shanghai."
Cons: "2-hour delay causes me to almost miss my connection. I know some passengers had to be transferred to different flights which they almost missed."
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Pros: "The flight & landing were smooth, and we arrived a few minutes early."
Cons: "The entertainment system & WiFi were out. Wasn’t able to charge my phone either as the outlets weren’t functioning properly."
Pros: "The cabin crew was excellent. Friendly, helpful, efficient"
Cons: "Having to wait till almost boarding time to have seat assignment . If the ticket was confirmed already st the time of purchase why make people wait until the last minute for a seat???"
Pros: "Swift travel!"
Pros: "Free entertainment, free coffee"
Cons: "WiFi not included."
Pros: "I got to fly where I needed to go."
Cons: "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."
Pros: "The exit row seat on this leg out of PHL to SLC did recline! No need for Delta Comfort+ unless you want to get off of the plane ... faster."
Cons: "For some reason, the pilot couldn't figure out how to adjust the cabin temperature for the first hour or so. This made the flight (and I was sitting in an exit row seat, right by the door which is usually cooler) uncomfortably hot and muggy. Food? No food. Thank goodness for Delta Lounge (even if it was the one in PHL). Just snacks make this a poor option for many. I don't know what is up, but the USB charger on the two monitors didn't work and neither did the outlet between the seats. And I have two different sets of cables "just in case" and they're the 3-in-1 so I can try to charge multiple devices (Apple, Android and Samsung) but nothing worked."
Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Pros: "The crew was fantastic. Friendly, professional"
Cons: "The boarding process was cumbersome. The desk people were unfriendly, unhelpful. Could not give us a seat assignment until the very end of the boarding process. Not a very friendly experience. I felt very ripped off"
Cons: "Its a 3.5 hr flight. No charging outlets available. Food options very limited by the time they got to me, row 26. No in -seat entertainment screen. Hard seats."
Cons: "When I bought my ticket last Nov , I paid extra to select seats, only to discover no aisle seats available for the 15 hour flight from LAX to Guanghzou. I tried many times to call CSA LA office using toll free and regular number, but could never speak to a human. Last November 7 I missed my flight home due to the Thai King's motorcade causing the road I was on to be closed for more one hour. I arrived at the CNXairport nearly one hour before the scheduled departure time, only to find CSA check in counters already closed. CSA Bangkok made me pay for a one way ticket home on Nov 8 even though all 3 flights were not full. I arrived well I'm advance and checked in. CSA began boarding 30 minutes before the time shown on my boarding pass and closed the aircraft doors shortly aftethe boarding time listed. No wonder I missed my Nov 7 flight! I wrote CSA LA a letter including the receipt for the one way ticket and requested a refund or at least a reply or home call. I never received a reply. I have flown CSA/Delta from Detroit, MI to Chiang Mai, Thailand 5 or 6 times in the last 3 years. It seems they don't care about customer loyalty. In the future CSA will not be my first choice and I will pay somewhat more to fly another airline."
Cons: "Sat on the plane on the tarmac for over an hour in the cold..."
Cons: "Flights on time"
Pros: "Able to download boarding pass into apple wallet"
Cons: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Pros: "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"
Cons: "Music was a. Bit limited"
Pros: "Clean aircraft, boarding area, and friendly flight crew."
Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Pros: "Left on time and arrived 20 min early!! Free in-flight entertainment is a huge plus!"
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "Frequent food offerings throughout the flight."
Cons: "Boarding the plane was not easy. We had to show our passports to a man who quizzed us on where we were coming from, where we were going, and asking questions about our luggage. After that we had to go through another security point and scan our boarding passes, but most people could not get through with our boarding passes, so we had to get in another line to show our passes to our agent. It was very stressful since we were running late since the border control line was so long! While it was stressful, I am glad that they were careful regarding the security,"
Pros: "Loved the 757 layout with 5 first class rows and then economy plus to the left of the entrance door."
Pros: "Free movies, lots of leg room, interesting for purchase food items."
Cons: "Food item selection limited - they only had snack boxes. The options looked interesting, but didn't quite taste as good as they sounded."
Pros: "Love the sofa and cookies."
Cons: "The leg room was reduced to the least I've ever seen on this flight. My knees hit and I'm 5'9'."
Cons: "I paid for the upgrade to Delta Comfort Plus for an aisle seat & for some reason they reassigned our seats and I got Putin a middle seat. It was not what I paid for and it was very uncomfortable. If people pay to upgrade to specific seats we should. It be reassigned to whatever seat they want to put us in."
Pros: "Nothing...I missed this flight due to negligence, miscommunication, and incompetence by the front desk agents."
Cons: "Everything"
Cons: "I didn’t even make this flight!"
Pros: "Crew was friendly and helpful. Inter Seat spacing was not convenient."
Cons: "Ensuring seat in front of me was fixed to ensure it doesn’t over recline"
Pros: "We landed 45 minutes early!"
Cons: "The fight was fine. however on the flight to Houston they loaded one of my suitcases onto another flight. It arrived to late for me to get it before the ship left. Their customer service is horrible!!! They continually lied about where my luggage was. Never again!!!!!"
Cons: "It took 45 minutes for the luggage to arrive at the carousel, and they sent it to the wrong carousel. Not sure if it was at the other one the whole time, or just took that long."
Pros: "On time."
Cons: "Flight attendants were dis-engaged. No smiles. Not pleasant. RUDE to those wairing for bathroom. Not polite nor particularly helpful. Could not understand pilot at all. No one could dicipher his message. NO emtertainment without extra cost... on 4 1/2 hour flight!! Shame on you United! BOOO. Hardly anyone paid for entertainment. Very boring and hard flight. Will give another airline my $500 next time. Everyone who buys a cross-country ticket should get free entertainment. NO food except one cookie on 4 1/2 hour flight. Are you kidding?? I was starving! A small snack-meal was expected for the high cost we pay for ticket. BOO UNITED. UNTIL UNITED PUTS CUSTOMER SERVICE AND COMFORT FIRST... I and my family will be flying another airline. Very very disappointed."
Pros: "All I got was a $20 food voucher for a 9 hour delay and missed meeting."
Cons: "All I got was a $20 food voucher for a 9 hour delay and missed meeting."
Cons: "I had to cancel my trip due to family illness. And I guess that is not acceptable to United Airlines for a refund or reschedule without a fee that I could actually buy a new ticket for the cost of their fee. So I am losing out $578.00 Not happy."
Pros: "The flight was fine. Nothing that should have been positive stands out as missing."
Cons: "The first class flight attendant (male) was the worst. No interest in being on the plane, didn't bother to speak clearlybon the announcements. United should pull this person off of flight duty and deal with this person. The second is a terrible parent who let their kid cry the whole flight and afterwards in the jet way. This wasn't an infant had to be 4-5 years old and there was no parenting at all. The kid was old enough to be talked to. If you're kids can't handle flying, you don't get to fly."
Pros: "sfo check in and gate experience"
Cons: "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."
Pros: "check in agent"
Cons: "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."
Pros: "I think was a zero-drama, one-hour flight from DTW to IAD. Can't ask for anything better than that (seriously)."
Cons: "I didn’t like being told I couldn’t use the restroom in front because it was for 1st class only. I was in a wheelchair and dealing with spine issues which made it very difficult to walk at all. Then on my flight home from GR the flight ended up being 3 hrs late. I was in terrible pain."
Pros: "The timeliness was the best part of the trip. Stewardesses were friendly too."
Cons: "The seats felt like hard plastic; I actually felt some sort of pain for sitting on the 62 minute flight."
Cons: "Flight was late, at the end they told people to hurry up so they can be on their way with the next destination"
Cons: "The flight was delayed and was given another longer flight and had to pay for the luggage twice. Totally disappointed."
Cons: "Flight delayed only received a text about a rescheduled initial flight not my connecting flight waited in line for 2 hours only to find out I did have a connecting flight"
Pros: "I loved the pilot taking time to greet my boys and give them wings! My boys loved sitting in the co-pilot's seat and hearing "the plane talk." Once we got to our seats, the flight attendants were very helpful and kind and we, actually, landed early! Yaaayyy! My boys won't forget their flight to Houston because of the cool female and male pilots they met while traveling. Thank you!"
Cons: "I did NOT like how the seats are grouped in twos. I flew with two small children who could only sit together and I had to sit by myself and watch them; which was very hard. If I could change anything about my flight, I would change the age of children who need to purchase seats to four and up as most children under 4 want to sit with their mothers, so why should I pay for a seat they will not be using?"
Pros: "The touch down was smooth."
Cons: "Revise your website to state accurately of the luggage allowance. I watched the people in distress because their carry on was a little too bulky."
Cons: "I was unable to load on to the plane after trying to confirm my conferirmatiojn. I was scheduled for a flight from Detroit to Newark New Jersey . I had received a hematoma at the airport directly prior to the flight at the counter in Detroit. It was essential that I be on the flight because my aunt died the next day and was extraordinarily ill. This was all explained to the agent. They did nothing to help in this mess. I ended up flying to Washington DC on a different airline. They did nothing to try to help. I want a refund for this flight. There is no reason the airline could have helped out in some way. I have emergency room bills and death notices. Thanks for your help."
Pros: "Nothing I won't be flying united again!"
Cons: "The lady at the gate when boarding was not friendly and was not willing to help us get seats together. I was traveling with my mother, husband and two infant children. And it was like pulling teeth to get any information out of her. She did not even tell us we could board early to get situated on plane! I also called earlier that morning and spoke with a man on he phone at united who told me he put us all in the same row. That was a lie bc when we checked in at the gate to get our seats the lady said no one was sitting next to each other! That lady was rude and short tempered! Awful experience will never fly again!!"
Pros: "Cute nice attendant."
Cons: "Pretty sad their old planes are way more comfortable than their new ones. Overall flights to get home were much better than flights out of town. Overall though, hoping to never fly United again."
Pros: "Love the stroop waffles."
Cons: "Partially at fault of late arrival, but we only landed 10 minutes late, and were immediately rushed through baggage claim and customs to re-check our bags for the next flight. There my bags were scanned and all the guy said to me was "ooh that's too close" and walked away. I then stood in a line that did not move for over ten minutes, with only three people in front of me, while 6-7 desks were empty and doing nothing but talking amongst each other. I then called the guy that scanned my bags back over to ask why I was still standing there while my next flight was about to board and he told me I'd been rebooked!! I didn't want to wait for the next flight so then had to sprint, with my bags, from terminal 2 to 7 (which if you've ever walked through LAX you'd understand how unpleasant that was alone). I did make the flight, but just, thanks only to the girls at the checkout counter who were actually willing to help me, although not eager to."
Pros: "The crew was very friendly and helpful, food was ok."
Cons: "It is uncomfortable, you can´t select a decent seat and there´s no entertainment, you hae to pay for it. There's suppose to be an option with mobile devices but when you make the ticket purchase it only says that entertainment is included in longflights and it is not. I paid for the entertrainment system but you have only some options and the movies start according to their own schedule so you can't really pick what you want to watch. And the directv remotes are not set in a good place, the are in the arm rest, so everytime the person next to you moves the wrong way they change your channel or turn the volume down or something else. For such an expensive and long flight the tiny space between chairs and entertainment lack is unacceptable."
Cons: "I think a whole can of soda is the least that should be provided for any flight."
Pros: "They changed my flight"
Cons: "Flight was delayed but they did put me on an empty flight leaving earlier but never switched my luggage to the new flight"
Pros: "Legroom is horrible. Forces you to pay extra for a normal seat on any other major airline. Also, personal device entertainment did not work during this flight"
Pros: "Nice crew, quick boarding, quick service."
Cons: "Only thing they lacked was entertainment. You could download an app for everything, but there were no plugs to charge your device."
Pros: "Flight was great, liked getting the reminders to pre check in 24 hours ahead."
Cons: "It was so late it left me in the lurch and ruined my week"
Pros: "Flight crew was top notch. Quick baggage claim."
Cons: "One gate agent spoke rudely to a passenger for throwing something in her trash can, she could have stated what she needed to more kindly, especially in front of other customers."
Cons: "There was only one person rescheduling and we got a faster reroute get plan on the phone. It was all pretty awful and we did not get to our destination until many hours after scheduled. Not at all a good trip."
Cons: "She missed this flight due to her first flight from Little Rock getting cancelled."
Pros: "Got a $300 voucher for giving up my seat. Flew with delta on a direct flight instead of having a 2 hour layover and got to my destination almost 2 1/2 hours earlier than originally scheduled. It was a win win."
Cons: "Having to run across the airport to catch my new flight and go through security twice. But in the end it was with it."
Cons: "Could not make seat assignments for second leg of trip on line , had to wait until boarding agents to a rive 45 minutes before flight. Did not get assigned seats until most passengers were seated. They did get us is eats but not together !"
Pros: "The crew were all very nice and clearly well trained. The seats had plenty of leg room. For being an early flight I was able to take a nap on the plane comfortably."
Cons: "It listed that there was private tvs for each passenger but I didn't see a single screen. Maybe I needed to be more proactive with asking about them."
Cons: "No cash food and beverage"
Pros: "The boarding process went quickly and seats weren't too bad. Flight was pretty painless overall"
Cons: "Overhead bins were full so I had to put my carry on under the seat in front of me meaning less leg room. There was no entertainment."
Pros: "Entertaiment collection was good, kept me engaged throughout for the entire duration of flight."
Cons: "Food was mediocre by standards of an international flight."
Pros: "Boarding was quick once it happened"
Cons: "Both of my united flights were delayed due to crew issues, one they were stuck in traffic, we'll they should leave early like we do. The next they were late for some clearance issues. The seats on this air craft were very thin and uncomfortable, you could feel the metal."
Pros: "Everything"
Cons: "Notthing"
Pros: "NOTHING!!!!!"
Cons: "The plane never left we sat in the plane for a 1 hour and 30 minutes before they told us to get off .. Then they kept saying the plane was leaving up until the time I Miss my connection flight .. Then they make it seem likes its your fault... NEVER AGAIN !!!"
Pros: "The crew was always striving to make sure the flight was as comfortable as possible. They have me a couple perks for being in the military and that made my flight very enjoyable. I will definitely start flying with United more often"
Cons: "No bad comments on my behalph"
Pros: "friendly crew and good flight,,"
Cons: "why load the plane front to back,,Hassle getting by everyone,,A little common sense would go a long way,,,"
Pros: "The flight was not fully booked so there were plenty of empty seats for everyone on to spread out."
Cons: "The flight was minorly delayed for de-iceing, but not more than maybe 30 mins or so. Not even worth saying what I didn't like about the flight when its necessary!"
Pros: "Everything went smooth and on time."
Cons: "Plane was small and the space felt a little tight but was not too bad."
Cons: "Flight was originally cancelled then it got delayed an hour the next day because of a catering truck not being there on time.. Freaking joke"
Cons: "The plane was an hour late! I was sitting with twins ten months old who screamed the entire trip!!! Having children I totally understand but the flight attendants acted like it made them angry instead of helping!!! I have flown United several times this year and there were problems on every flight! Lots of complaints!"
Pros: "Not a damn thing."
Cons: "My flight was held back 2 hours because "a flight attendant called off". So I missed my connecting flight "I touched down as the connecting flight was supposed to take off". I was put on a standby list for a flight leaving later that night and I didn't get it. I was told I had to wait until 7am the next morning to get on a flight. After asking, I was given a hotel, cab, and 2 food vouchers. The taxi took me to the hotel united chose. I got there and there were no vacancies. I had to pay for my own taxi to a different hotel that luckily took my voucher for the other hotel. after all this mess I only got 2 hours sleep. The 7am flight waited for its connecting flights. This delay cost me a third of my trip and money on my first night at my hotel."
I should've researched Frontier a little better. There is a charge for carry-on luggage and a charge for your seat assignment. The flight was delayed 1 hour with no notice at the gate and there was no Frontier representative at the gate until it was time to board.
Pros: "Nothing"
Cons: "The flight was delayed twice after boarding, we had to sit in the plane for almost 2 hours. I dont think frontier is worth the price anymore, you definatley get what you pay for. I had to check a bag both ways because a checked bag is cheaper than their fee to carry on a bag. There were no complimentary drinks or snack even after having to sit on the plane for so long. I requested an aisle seat and got stuck in the middle. Overall, think I will be paying the extra for any other airline than frontier."
Pros: "The seats had lots of room"
Cons: "The flight attendants were very informal and not well groomed. The announcements made were not very professional"
Cons: "Flight was more than 1 1/2 hours late taking off after we had already boarded with only one update from captain explaining that there was a computer problem and he had no idea when it would be fixed but that they were working on it. When we finally did take off, we waited for an additional 30 minutes in Salt Lake while we waited for a gate and another 30 minutes to be allowed off after reaching the gate. Given the amount of time for security and early check-in protocol, I could have rented a car and only arrived an hour later to my destination without having to endure this flight."
Pros: "Low fate was attractive"
Cons: "Did not know up front about higher bag fees, seat selection fees, no access to customer service without pulling teeth and super long wait. Also a few to have them help you. An hour late leaving DTW, made up time in air only to sit on tarmac on MCO for a gate. Overhead announcement said reason we could not move was people were not in seats... not at all true after they announced to sit, everyone sat... no further explanation... here we still sit"
Pros: "Great flight from start to finish. Had boarding passes, so easy, Quick luggage checkin, easy boarding, and easy, Quick luggage retrieval at end of flight."
Cons: "From the moment that I get off the plane to catch my flight connections to San diego, I thought the gate was far but its right the corner so I dont need to rush lol"
Cons: "The ticket was cheap so of course we booked asap! Additionally you pay for your seat, some airlines there is free options, sometimes not. But with the price of your seat and ticket with any other airline, it comes with a free carry on bag and even some small free snacks on the flight. Nope. Pay extra hefty fees for small carry on, and of course pay extra for peanuts or even water. So after everything, it’s the same price as any other airline. At least delta has TV or United has snack options or American has decent leg room. Didn’t like either Frontier plane I flew on. Now I know for the future, it’s not as cheap as I thought."
Cons: "All of the unexpected baggage fees ($40 for a carry on bag? Really?) and fees if you wanted to pick your seat. You even had to pay for snacks and drinks that are always complimentary! And I have never sat in more uncomfortable airplane seats (they didn't recline AT ALL). Plus could they have made a smaller seat tray? Frontier is a joke of an airline"
Pros: "Crew was fine."
Cons: "Please forward this to everyone you know! Do NOT EVER fly on Frontier Airlines!!!!!! They are a total joke and charge fees for EVERYTHING!!!!! Want to carry on a bag or push everything you need into a small backpack? Oh, need to take clothes? Well that's $40...per carry on, $60+ at the airport. Oh, you wanted to sit down? That will cost you...$10 per seat minimum, again more at the airport. Btw, those fees only cover one leg of the trip. You can save by leaving your luggage there. See how helpful we are? You think you are getting a good fare but the fees have made my trip almost three times the initial fare. United is testing similar "economy" fares. None of this information is presented upfront so it's a bait and switch scenario. Also, trying to reach a human being is nearly impossible. I feel sorry for the customer service reps, they should get hazard pay. They have to try to justify these ridiculous policies. Save yourself money and frustration and NEVER FLY FRONTIER AIRLINES!!!!!!!"
Pros: "operated by miami international that may have made all the difference even got free beverage and tiny pack of pretzels"
Pros: "We landed"
Cons: "Nothing"
Pros: "Boarding"
Cons: "Seat comfort , no water"
Pros: "The crew was friendly"
Cons: "Starting with boarding- what happened to loading the back of the plane first? That was much more efficient! That way the people in the back don't have to wait for row 8 to get settled before the rest of the plane can proceed with boarding. Once you get to your seat, it's so uncomfortable! They're molded in such a way your head always leans forward, they don't recline, there's very little leg room or side room. Arm rests are half the size of the usual, and tray tables are also half the size! If you're on the plane for an hour flight, it's do-able, but any longer than that, you'll be miserable. For the record, I'm tall and thin, and I felt squished sideways."
Pros: "The flight attendants were nice."
Cons: "After a 10 hour layover, they stopped the boarding process because a toilet malfunctioned and we had to wait another 45 minutes. The lack of complimentary beverages was pretty annoying as well, especially considering that after buying my tickets, I spent an additional $75 on checking bags as well as another $50+ to choose my seats at on-line check in. Of course nowhere did it mention that if I simply checked in at the airport instead of doing it online beforehand, I could be assigned seats and it wouldn't cost me anything. I drop $1000+ on airfare, checked bags, and sneaky extra fees, and you can't even give me a $.50 can of soda for free? I've flown Frontier before, but the customer service has gone downhill in the past few years. I will never use this airline again and I encourage others to do the same. They're providing an inferior service and staying in business by offering "cheaper airfair" which they make up for by tacking on exorbitant luggage fees, sneaky online fees, and neglecting customer comfort."
Pros: "Went off on time and early arrival"
Cons: "Bit of turbulence"
Pros: "The flight attendants were cordial and funny. The ground crew was great to deal with too. The new airbus seats were comfy but lack entertainment and adjustments. The thing that irks me about Frontier is that every time we fly we have to pay for bags, whether they are checked or carried on. It makes the cheap flight deceptively more expensive compared to the other airlines and you have to pay for them separately. Lose-Lose"
Cons: "No real complaints about the flight, HOWEVER, Frontier's luggage handlers (probably in Denver) ruined a piece of my luggage. I got home very late and didn't notice the problem until the next morning. I checked their baggage policy and noticed there was a four-hour window to report lost or damaged luggage, so I was out of luck on a $100 piece of luggage. I recognize damage can be caused by any airline, but when you have to pay to check a bag AND carry one on, you would think you'd be given more than four hours to report a problem."
Cons: "I've never felt more taken advantage of by a company than I have for Frontier airlines. I purchased my ticket on a tight budget, only to find that the cost more than doubled from fees when I arrived at the airport. I was expecting to pay extra for a checked bag, but have never flown with an airline that also charges $40 for an overhead bag. I ended up spending more on luggage than my actual ticket (2 bags), which turned what would have been the cheapest flight option, into the most expensive. They also have a seat fee- yet another last minute slap-to-the face charge."
Pros: "The crew on the flight out of Detroit were pleasant and professional."
Cons: "The attendants in the airport at DTW weren't very friendly and throw luggage on the conveyor belt not taking into consideration people's belongings. Also the cost of bags and having to pay additionally for the seat is ridiculous. I would have rather pay a little more for a ticket for a nicer plane and be able to take my carry-on And my purse for free. I actually payed more with the cost of a ticket, bags and seat than a flight out with another airline. Both flights I took PHX-DTW and back were both significantly delayed. The seats were uncomfortable and tight. This is the first and last time flying with Frontier airlines."
Pros: "At least I did not have to wait on the tarmac for 4.5 hours like I did in Denver."
Cons: "the aft steward was a power-hungry tyrant. He kept telling me to get into my seat which was occupied. When that could not be resolved, he told me to get out of the aisle so others could board. I was in the penultimate row and the people in my row needed to move to the last row. So who was I blocking from boarding? Also, the flight was extremely turbulent and not one seat in the last 4 rows had barf bags. As I deplaned, it looked as if 10-12 others did not have them either - - good luck cleaning that plane. The seats are sized for 5-yr olds. And lastly - you stick it to passengers with all the non-disclosed fees."
Pros: "The crew was good- at least one of the guys was. Never saw the others so I can't speak about them."
Cons: "Very uncomfortable seats. A plastic chair with barely a 1/4" foam on it. Smallest tray tables ever- probably for the drink and snacks they charge you for. Not roomy at all. And more expensive than my other flight- only reason I took this one was because it was the only non stop flight to SLC. Paid $357 then was charged an additional $60 to pick my seat and for a carry on- what the heck was the $357 for?? Not to mention the plane was dirty- I guess they didn't have time to clean it between flights- not the crews fault I guess. I will go out of my way to avoid frontier from now on. It was my first and last flight with them. I'll take my chances on the plane they transported the Ebola patient in from overseas. How are companies with this many low ratings still in business?"
Pros: "getting off the plane"
Cons: "one crew member (aft steward) was a little tyrant. I was waiting for a seating error/confusion to be resolved and he kept harping to get out of the aisle and take my seat (which was occupied). He then closed all the overheads when we were half boarded - making new arrivals scrambling for storage. Also, all the hidden fees!! I paid 1 1/2 times my airfare in more fees. I'll fly another airline before choosing you again. I have flown over 500,000 miles in the past 20 years and this was the worst."
Cons: "The flight was canceled after was it delayed when they already knew there was no flight team available. How horrible is that? How do you keep 120 people waiting for hours and then cancel when you knew you could not have a team available. I will never fly them again and you shouldn't either."
Pros: "Crew did a fine job."
Cons: "Booked over Kayak which did not inform me of the excessive charges for things like booking seats or carry-on luggage. In addition, the new Airbus planes have seats that do not recline, made of rigid foam padding, and tray tables that are smaller than an iPad Mini. There was no food or beverage without an extra fee. There was no entertainment. Frontier would be a lot further ahead if it worked with services like Kayak to report consistent cost of fairs compared to other vendors. The bottom line is that this is the last time I fly Frontier, and the last time I book using Kayak."
Pros: "Prices we're good. The on flight staff was friendly, it's unfortunate that you have to pay extra for non alcoholic drinks and carry on bags. Gone are the days of cheap flights AND honey roasted peanuts. But I guess that's the trade off for cheap airfare now a days."
Cons: "On our departing flight my husband and I had gotten us and our 4 kids up to the gate only to realize I had forgotten to add my lap child to my ticket. I get that it was not convenient but the lady was very short and rude and angry with us, she treated us like complete idiots. While it was an unfortunate thing to have slip my mind, it happens! I was bound to forget something when packing and prepping for me and 4 kids to travel. We offered to show our post on Facebook when our daughter was born as proof of age. But she gufawed that ridiculous idea. Because obviously we could have set up fake accounts and hacked the dates to make it look like our kids was under 2!! Really!?? A social security card doesn't even show birth dates. Anyway, the whole charade left us feeling very embarrassed, frustrated and like we were criminals or something. She handled things very unprofessionally and showed us no empathy whatsoever. She told us we would not be allowed onto our return flight without a ss card or birth cert. Which we got when we reached our destination. Upon boarding for the return flight the workers were great. They let us right on the flight and didn't even ask for the birth cert. or anything. They used common sense. Which is what I wished this other flight attendant had more of."
Pros: "We got to our destination."
Cons: "Seats are like sitting on a piece of plastic and they don't recline, which was funny every time we landed or took off they would ask to have the seats put in the upright positions. The minimal savings you think you are going to have go away quickly when you find out you have to pay for a carry on and pay for a checked bag. Oh and you want a soda and a snack on your 3.5 hour flight? better be prepared to dish out for them as well. When you are getting on the plane they have billboards going down the walkway that say Featured on Frontier and Showing soon on Frontier, but no TVs to view on. No place to plug in your devices to charge like the other airlines I use."
Cons: "Rude crew, horrible boarding procedure, late take off, later arrival, tell us wrong terminal for bag claim"
Pros: "I find it absurd they frontier charges you to choose a seat, they charge for checked bags and for all carry-ons."
Cons: "I contacted Frontier about a week before my flight to let them know my friend I was flying to visit had to make an emergency trip to see her father who was dying of liver failure. On the first attempt I was notified that only immediate family members were would be an excuse but that I could try to request through a different faucet of emergency circumstances. I put through another request and was never contacted. I did not fly to Salt Lake but I was still charged even though they could very well have sold my seat to another person and made double the money for the seat. I am very disappointed with the service I received from Frontier."
Cons: "I think I overpaid because your website is not clear about when you need to pay extra for your seat and one carryon."
Cons: "I got stung by the $30 each way for a carry on bag. This made the flight the most expensive of my choices rather than the most affordable. Never again."
Cons: "They overbooked the flight, so we were told to get there two hours early, 3:30am! So we wouldn't loose our seats. The plane wasn't even full. And security doesn't open until 4am. A bunch of BS. They charge for carry on. They charge for check in. They charge for your seat selection. They charge for any type of good or beverage on the plane. $2 just for a small cup of coffee. I am surprised they don't charge to use the restroom. All the money I thought I saved from flying Frontier was quickly used to pay all the extra fees."
Pros: "Nothing. If I could say that I liked something, it would be that I liked that my flight wasn't any longer than it was."
Cons: "Both planes (departure and returning) were old, dirty, and I have sat in more comfortable metal folding chairs than the chairs on these planes. Frontier charges for everything. They charge for seats that recline, charge outrageously for reclining seats with a ting bit more leg room, their beverage service is not free, only water is not charged. No snacks either. Luggage that is considered carry on at any other airline is charged at $60 at the gate and the flight attendants pander and really push passengers to apply for their credit card. Horrible all the way around and we will NEVER fly Frontier again. Ever."
Pros: "There was no food and no entertainment. The flight was delayed 30 minutes. These are not criticisms, I did not expect food or entertainment, and delays happen. I'm just explaining the score I gave."
Pros: "The only thing that was bearable was the staff. They were pleasant enough and continually apologized for the massive delays."
Cons: "Both flights were delayed. The return flight was delayed by three hours. I understand things happen but rather than feeding me a line of bs about how it's only going to be "a little while longer" I would have rather have been told that the flight wouldn't board till three hours later. Because the flight was so late I missed my shuttle and ended up getting a cab which was an expensive toll I was less than pleased to pay. The plane seating itself is uncomfortable as all hell. Granted I'm 6'3" with a muscular build I could have chose a stretched seat but for a 1.5 hour flight I didn't think the extra fee was worth it. This and several other minor things have convinced me to never fly Frontier again so long as I can help it."
Pros: "Nothing."
Cons: "Pretty much the experience. I had a pretty lengthy layover to begin with. The delayed flight was absurd. It doubled my layover with little to no notification as to when it was going . It is was pushed back 5 times with no announcements from any Frontier employees. Plus once the plane finally ended up showing up, the gate was staffed with one employee that was seriously overworked. Everything was delayed again. Once we boarded the plane, there was yet another delay from the maintenance crew and there was no estimated time for departure. This seriously is making me consider never flying Frontier again."
Cons: "I felt duped and deceived by the slimy nature of your airline not being upfront with its prices. $13 dollars to choose a seat??!? 40 FREAKING dollars just to WALK on the plane with my carry-on?? I thought Fronteir would be like other airlines but no, I had to pay $53 TWICE just to walk on the plane for my round trip flight. If my flight is going to be $106 more than what I paid on the ticket, then tell me upfront so I can know not to fly with you guys. And after all of that, being tricked into paying more than HALF of my ticket price in stupid hidden fees, your plane was cramped and austere, lacking the padded chairs, ample legroom, normal-sized tray tables, and conplimentary beverages available on countless other airlines. So I basically paid $100 extra for a cramped and uncomfortable flight. I was disappointed in your airline as a whole and will never be flying with Fronteir again."
Pros: "The safety of the flight, kindness of the attendants and the cleanliness of the plane."
Cons: "The hidden fees. I purchased a ticket not knowing that I would then have to pay for a seat! How ridiculous is that??? Did you expect I would hold on to a handle like on a subway??? If I purchase a ticket, I expect that to include a seat. Your ploy to attract people to purchase tickets, and then charge up the nose for even a seat as well as a carry on bag and peanuts, is not impressive. I will not purchase a ticket on Frontier again and I will definitely let my friends and family know that they will be paying just as much for Southwest if they do so. I'd rather know up front what the total charges will be. Very disappointed in this aspect of my purchase."
Cons: "Although there were warnings that "fees may be applied", I could not find how much those fees would be until 24 hours before my flight when I checked in. Before that, I had actively searched for how much I would be charged for my seat and my luggage both online and on the phone. No answers. I described this process to a lawyer who said there is possibility for a large class action lawsuit. I ended up having to pay $70 in fees (and will again on my flight back home -- probably -- again, there's no way for me to find out from Frontier until I check in). I don't mind fees, but they should be transparent. I will never fly Frontier again."
Pros: "The boarding and deplaning process was very fast. Most likely this is due to the fact that it is less expensive to check a bag than to carry one on, so there were way fewer bags overhead than on a typical flight with another airline."
Cons: "Be prepared to pay if you want to eat or drink. All items are for purchase only. I don't think that my seat reclined at all (and I wasn't near an exit row), so no sleep for me on my almost three hour flight."
Pros: "roomy-ish seats for a domestic flight, however when the folks in front reclined, I could not use my tray table..."
Cons: "When you go to check in and choose your seats, each seat has a dollar amount...I thought I already paid for my ticket!! What they don't explain is that you can check in at the airport and get your seat assignment (without paying extra) and leave it to chance, or pay for a seat reservation in advance. Water was free...that's it. You could buy "snacks" with a credit card only. We sat on the tarmac for 1/2 hour waiting for another flight to leave...this airline company feels new, like they are "flying by the seat of their pants"...in the long run, I paid the same amount as a more well known carrier, so I don't see the benefit to their "spare" and "more affordable" approach."
Cons: "Baggage drop lines were unbelievable. Foreign travelers were in the same line as domestic. There were only four agents to handle 100s of passengers. When I checked in online, to select a seat I had to pay an additional fee and then was also charged for my carry on bag which increased my fare by $68. In addition they do not participate in TSA precheck which further delayed my security process. Although I had allowed plenty of time (1 1/2 hours) to drop my bag and get through security by the time I got to my gate my flight was already boarding. Additionally you are charged for everything on the flight even water which for a 3 1/2 flight is ridiculous."
Cons: "Having to pay for a seat after buying the ticket. What were our other options? Standing in the aisle? And paying for a carry on? With all the "optional" add ons we would have been better off going with another airline that had more room, complimentary drinks, a real tray table that fit more than a phone on it, reclining seats, etc. Very disappointing. I will never fly Frontier again and will steer friends and family away from it."
Pros: "The loading zones made since tome: meaning to board the plane from the rear to the front of plane. What entertainment????????????????"
Cons: "Not being able to get juice or a pop w/o paying a fee."
Pros: "FRONTIER EMPLOYEES maintained a friendly attitude despite the chaos."
Cons: "Baggage check-in had one very long line. I waited 40 minutes to simply check my bags. My two small bags were expensive to check (compared with other airlines). After all expenses there were no savings over other airlines (other airlines with better service and better jets). Frontier has NO TSA PRE CHECK PROGRAM!!! Initial flight it was a big nuisance, return flight it was even worse. The security line was at least a 2 hour wait. The Frontier flight in the gate next to us left without 25+ passengers because they were still in line at security. The flight: this was the roughest most frightening flight I've encountered. I found myself having to calm down the passenger next to me. We arrived 40 min late. Return trip: my luggage didn't appear and I had to file paperwork at the ticket desk on another floor. The 2 pieces of luggage were found and delivered to me 3 days after. Case closed. I don't mind the no-frills interior & seats that don't recline. I can bring my own snacks and beverages. But this airline disregards the value of my time."
Pros: "The staff was working very hard yet maintained cheerful attitudes after the previous day's wipe out of almost all flights due to a blizzard."
Cons: "Paying for a carry-on - really means that they are NOT competitive with other carriers. I was not aware of this and their other site (KAYAK, etc.) representatives need to VERY CLEARLY identify the carry-on charge policy. The time to process stand-bys was excessively long. It took over half an hour to process the stand-bys to allow our cabin door to close when we were already delayed 40 or so minutes. Also, 1) Notifications of delays were slow and 2) A warning to expect crowded ticket counter conditions would have been helpful."
Pros: "Nothing"
Cons: "The flight was cancelled and could only be rescheduled via phone, which took over 3 hours. At that point, we had to pay $138 per person for a flight the following day. We also lost $90 for baggage and seat fees which was not reimbursed. I'm still in shock about how poorly this situation was handled by Frontier."
Pros: "Boarding was fast. The only slightly negative I noticed was the window was very dirty on the inside and the seat back in front of me was too."
Pros: "I'd never flown frontier until this flight. I was very satisfied, with the exception being the lack of entertainment. I scored low because there wasn't any. That doesn't mean I was unhappy, as it was a three hour flight, and I'm perfectly capable of being screen free for a few hours. There was ample leg room, and the flight attendant staff was not only friendly, but funny and individual. One was even cracking jokes, which I loved. It keeps the stress of traveling off my mind. Additionally, the flight was fairly smooth, free of turbulence, and early arriving. I'll be flying frontier again for sure."
Cons: "The cheap flight price was coupled with a charge for carry-on luggage. I didn't know about this, so I was a bit put off."
COVID-19 information
Safety measures for airlines flying from Detroit to Salt Lake City
Airlines flying from Detroit to Salt Lake City have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Heightened sanitation
Daily cleaning, installation of cabin HEPA filters on flights from Detroit to Salt Lake City
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Masks required on board, masks provided on flights from Detroit to Salt Lake City
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Detroit - Salt Lake City Flights
Departure:
Detroit (DTW)United States
Destination:
Salt Lake City (SLC)United States
Cabin classes:
C$ 330
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C$ 297
Detroit
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Salt Lake City