My mom so happy to chose Kayak web . We did refer our friends and family use this web. Thanks
Pros: "Crew was great and economy seats have above average legroom."
Cons: "Bathrooms could have been cleaned up a bit."
Pros: "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."
Pros: "Overall good, comfortable, nice and food and entertainment was very good quality."
Cons: "I didn't realized we were on a code share flight from Seoul to Hanoi until we got to check in counter and they couldn't issue boarding pass even though it was a through check in for till Hanoi. In our booking itinerary it was printed as Korean air with a small print that said operated by jinair. It wasn't so bad but the hassle of going to another terminal to board and being in a smaller aircraft after a long flight wasn't the best."
Pros: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Cons: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Cons: "my travel trip from Kuala Lumpur to Korea and return face critical situation during landing at both airport ( Incheon and KLIA). I WOULD LIKE TO SUGGEST KOREAN AIR HAS TO CHECK YOUR TYRES CONDITIONS BEFORE TAKE OFF. I WILL NOT FLY WITH KOREAN AIRLINE ANYMORE"
Pros: "Great legroom. Food better than last Korean Air flight a few years ago."
Cons: "Changed to smaller aircraft, last row in the aeroplane."
Pros: "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
Cons: "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"
Cons: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Cons: "Don’t brush off tired and worried passengers. I’m pretty patient, but I felt this airline never seems to know when their planes depart or arrive, or where they are."
For a long-haul flight, the crew did a very good job of keeping the lavatories clean and the aisles clear.
Pros: "In-flight was confortable."
Cons: "Food options aren't that familiar but ok to the taste anyway. :)"
Pros: "Games to play behind the seats are good,,,they seats are a little tight..."
Cons: "just an ok trip"
Pros: "Yes the crew was amazing and the seat"
Cons: "As long as nothing bad happens that is plenty good enough."
Pros: "Vegan meal was okay. Check in swift and good. Too crowded. Seats too tight."
Cons: "Hard to ask for more spacious seating but I will."
Pros: "Excellence in crew's attitude, promptness in service, very courteous."
Cons: "A bit more bathroom diligence would have been nice, but the passengers seemed quite messy."
Pros: "I was able to rearrange my seating, no surprises with the clear notification of the gate change upon my arrival, and quality of service was spectacular."
Cons: "If the crew could have been more diligent with bathroom duties, a less of a surprise could have been noticed upon a visit. Not really their fault, the passengers seemed a bit more messy than expected."
Cons: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Pros: "Excellent customer service with every question"
Cons: "One hour departure delay due to technical checkup but I’m glad they fixed it prior to taking off."
Pros: "I liked that cleanliness and the blankets were really nice! I liked the selection of entertainment. The food was alright for getting meals on a airplane. The staff was very nice as well."
Cons: "The space was very small and if someone tall is sitting behind you, you cannot our seat back at all so for a 15 hour flight that’s pretty bad. Everything else was good!"
Pros: "The check-in process was very easy and friendly. The flight attendants seemed nicer than other airlines."
Pros: "Crew was very friendly and helpful"
Cons: "This was the first time in 37 years that I have flown so i had a little motion sickness but that has nothing to do with your crew or airline. This experience was very good thank you"
Pros: "Unreal service by all WJ employees. Great service getting my 87 year old mom to and from everything."
Pros: "Left early and arrived early"
Cons: "Cabin was way too warm. Also not as much space on 737-700 as 737-800"
Pros: "Crew was good"
Cons: "I paid for a window seat, but there was no window. Contacted WestJet and they refused me a refund."
Cons: "We landed in Phoenix and spent over an hour on the runway, when we did finally get a gate it didn’t work. The delays caused me to miss my ground transportation."
Pros: "Check in was quick and easy. Boarding and flight was right on time!"
Cons: "My tv was not working, landing was not smooth staff was rude specially Edward"
Pros: "Overall an easy experience. Cheap!"
Cons: "West jet has got to figure out a better way to board the plane- the "zone" model is a nightmare."
Pros: "Always a pleasure flying with Westjet! We even arrived 15 minutes early"
Not having to pay for seats for 53 minute flight when continuing on the Calgary United didn't charge for seats to Chicago or the fort Lauderdale
Good boarding and flight (on time!). Loved the entertainment. Had a very pleasant flight attendant and a second one that was a grump.
I was told at customs in Toronto that us border was closed at 8:30 on a Saturday, preventing me from catching connecting flight from Toronto to Chicago. Not sure why they close that early, but why was Air Canada having a flight at 8:55 if they knew customs closes before that. The flight attendant assured me I had plenty of time at 8pm to make my flight. Also pearson international is sooo poorly organized and run. They kept saying someone from air Canada will be downstairs or at the end of the hall to help you with your connecting flight. But they weren’t there or had no idea how to help. Complete incompetence. Worst airport I’ve gone through. Poor signage and directions.
Plane from Toronto to Minneapolis was small non working rear bathroom crowded plane
Look this rating had nothing to do with the staffing on personal level they interacted professionally and with a friendly demeanor. However they canceled my first flight with short notice . Went from 7 hour trip to 13 hours . Then the boarding lady insisted that I check my carry on because it was a very small plane , I did check it , they lost it. Now with a carry on one puts all his stuff in , meds, expensive waterfowl calls and stika gear I hope when they find it all my stuff is there. Kayak you need to ask about entire experience not just the flight.
Flight was late. Short flight. Pleasant enough except for being late for unknown reasons, no explanation.
Pros: "Service was outstanding!"
Cons: "The lunch was average at best. Comedy show selections were terrible (in my opinion). I miss the days of Curb Your Enthusiasm and Arrested Development."
Pros: "Extra legroom but I paid for that"
Cons: "Not getting the meal I prepaid for and the curtain of business class constantly hitting me it was not good."
Cons: "Took an hour to de-ice. The snow was forecasted. I understand it's the airport operations, not airline, but there should be a better way."
Pros: "Pretty smooth flight overall. That being said, I don’t mean nd turbulence, the air pockets really get to me. Great service though"
Great, smooth flight. I did think there would be an outlet to use to plug in to at the seat.
Pros: "They check in lady was wonderful."
Cons: "In flight entertainment kept getting disconnected. Stewardess serving drinks seemed a bit cranky."
Cons: "Plane was clean. Leg room was adequate for a 6 footer. Wafer cookie was good. Crew was nice."
Pros: "I finally got home! What was supposed to be a 4-5 hour flight took over 12 hours."
Cons: "United Airlines sucks. If you can avoid United Airlines you should. They might seem like a better price but what they don’t tell you is they are going to burn your time and waste your money. They are not accountability for delays or non - delivery of service. Their customer service mantra"
Pros: "Crew was amazing seat are good from Denver to Cincinnati But from Edmonton to Denver seat were tight"
Cons: "My friend and I were forced to check our carry on bags at the gate and the airline lost my friends bag for four days."
Pros: "Not much"
Cons: "Uncomfortable seats, no leg room, no outlets for charging, only two restrooms for economy and no aboard carry on. It was overall very uncomfortable and unenjoyable. Alaska is much better"
Cons: "Almost didn’t get breakfast because I was asleep. Crew wasn’t very good about picking up trash."
Pros: "The captain and first officer were top notch! They were very polite and kind. The plane seemed clean."
Cons: "One of the female flight attendants was passive aggressive to anyone she didn’t agree with. She wasn’t out right rude but nonetheless, she doesn’t need to act like that."
Pros: "Nothingthe fact that we had to deplane and scramble to find flights"
Cons: "Flight was deplaned and we are now having to fly to a farther city and rent a car. This is then worst."