Daily cleaning, installation of cabin HEPA filters on flights from Edmonton to Hong Kong
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|September||Best time to beat the crowds (3% less expensive on average)|
|June||Most popular time to fly (12% more expensive on average)|
Average price round-trip
|C$ 924||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 630||or less|
Good deal one-way
|C$ 407||or less|
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Scores according to KAYAK customer reviews
Cons: "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
Pros: "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
Cons: "Less delays"
Pros: "ANA is nothing but amazing. Great customer service and pleasant ambiance."
Pros: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Cons: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
Pros: "Crew was great as always, giving excellent service. American airlines would do well to send their crews to observe how it should be done."
Cons: "The food and the drink selection."
Cons: "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."
Pros: "Staff was great and both the terminals and onboard"
Pros: "Typical ANA quality. Bumpy flight but handled very well."
Cons: "Nothing in particular."
Pros: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Pros: "I booked with kayak thinking it was an A&A flight and said I got crappy United all the way to Narita Japan where the plane didn't make it on time and I missed my connection for my A&A flight got to love it be careful what you book on their site"
Cons: "Deception at the time of booking"
Pros: "Service was excellent; I felt well-cared for!"
Pros: "Crew amazing and food very good."
Cons: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Pros: "Crew was very nice and accommodating ... refreshing change."
Cons: "Hoping for different movies on the long flight back...and less R rated ones...some different games (like trivia) would have been nice."
Cons: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
Pros: "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."
Pros: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Cons: "Limited entertainment options for kids."
Pros: "didnt make it to tokoyo"
Pros: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Cons: "The entertainment choices for English speakers was a bit limited."
Pros: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Cons: "Didn’t care for the food nor movie choices."
Pros: "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
Pros: "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
Cons: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Pros: "Pleasant stewardesses"
Cons: "Expensive lunches, no entertainment unless you pay"
Pros: "the place. new. lots of space for the legs. air inside the plane was better than others."
Cons: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
Pros: "The flight attendants in the Economy Class did an excellent job throughout the flight."
Cons: "There was nothing I did not like."
Pros: "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
Cons: "Cabin is bit old, seats don't recline enough, smells musty."
Cons: "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
Pros: "The crew was very friendly and attentive. The food was generous and very good"
Cons: "There really wasn't anything I didn't like"
Pros: "5 stars around"
Pros: "Great leg room, staff was very nice, food and entertainment was decent."
Cons: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
Pros: "Flight was great."
Cons: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
Pros: "I love ANA airlines ❤"
Pros: "Excellent crew, comfortable seat, good food"
Pros: "2 inches more legroom in economy than other airlines on that route."
Pros: "Crew is always awesome"
Cons: "Needed more Japanese movie options"
Pros: "Cabin crew provided great service!"
Cons: "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
Pros: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Cons: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Pros: "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."
Pros: "Very comfortable. Lots of room, wonderful crew."
Cons: "A little light on entertainment choices, the English translations of flight info were pretty rough and sometimes unintelligible. Not a problem on this flight but could be if there was a major delay or something that needed to be communicated."
Pros: "ANA has always done a fantastic job, mfrom customer service to the food to checking you in."
Pros: "staff was very nice and helpful"
Cons: "movies were not sp good"
Pros: "Great airline. If I give United 1 *, then ANA gets 4* in my book. The staff and flight attendants are very attentive to your needs, polite, always pleasant. I've been using ANA for my frequent trips between Japan and the states, they are consistent. The in flight food is good. You will get complimentary wine, Haagen Dazs ice cream dessert. Cathay Pacific also serve HD ice cream, but half the size on lunch meal. ANA serve on both meals."
Cons: "i could give ANA a 5*, but I think their web site needs work ! their web navigation is kinda confused, a little bit less intuitive. If you are in the US you need to log on to the ANA US site, the JP site is in Japanese and it will not redirect you to US. On line check in can get confused as a lot of time it would not recognize the booking number, you have to use a long 10 digit e-ticket number. My fight from Tokyo to HKG would let me check in and get seat assignment until 24 hours before the scheduled flight. The seat map shows all seat ps were taken without telling what is going on."
Pros: "All flights were on time or early."
Pros: "Good guidance"
Cons: "There's no boarding zone?"
Pros: "Service in a air."
Cons: "I needed water in the airplane because inside was so dry, however it was so hard to ask water and they gave me very little of water."
Pros: "I really like flying on a 787, seats are comfortable, less noise, overall better than all other planes including Airbus (some 380's are horrible)"
Pros: "The seats were so comfortable"
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Pros: "Very nice airplane and pleasant crew"
Cons: "Nothing. Flight was amazing"
Cons: "Flight got cancelled"
Pros: "Fantastic gate agents!"
Cons: "The food was terrible."
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Cons: "Travelled business class and was ace experience"
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "Lovely crew, very helpful"
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "The service"
Cons: "The seats"
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Pros: "Everything excellent. Comfortable seats in business."
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Cons: "They stole my money"
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Cons: "Dutch sub titels would be nice."
Pros: "Got to Amsterdam on time and everything was great including the staff"
Pros: "Easy boarding, plenty of room"
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Pros: "good service"
Cons: "suitcase didn't turn up, although connection was quite tight"
Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pros: "Eveything is well arranged"
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pros: "Great crew service. Among the best ever."
Cons: "Long stop over at Schiphol. Too Long!!!!"
Cons: "Only one queue for boarding. Flight late on arrival."
Pros: "Same as above"
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed that the flight didn't have wifi / USB):"
Cons: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
Pros: "...The transfer at JFK was terrible"
Pros: "The service of the crew onboard"
Cons: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
Cons: "WiFi connection and thereby any information and entertainment did not work. Long wait for luggage."
Cons: "Ran out of the best meal option in Business Class..."
Cons: "There’s not enough leg room & no food other than pretzels"
Pros: "Extra legroom but I paid for that"
Cons: "Not getting the meal I prepaid for and the curtain of business class constantly hitting me it was not good."
Pros: "Pretty smooth flight overall. That being said, I don’t mean nd turbulence, the air pockets really get to me. Great service though"
Pros: "See above for overall summery both AC and Jaz."
Cons: "Not sure which screwed up on bags."
Pros: "The boarding started one hour early to allow passengers to board on time."
Cons: "A flight stewardess did not respond to a call twice as if the call light was not turned on."
Cons: "left with 2 hours delay because the fuel was not ready. Then we had an unexpected landing in Vancouver to change flight crew. That meant an additional 2 hours of delay. Finally we accumulated 2 more hours of delay. The final total was 6 hours of delay for no clear reason."
Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."
Pros: "good to have 3 meals for this long haul flight"
Cons: "Flight delay more than 1 hour ! Took very very long to board Poor choice of movie. Too few, Too old"
Cons: "5h travel at noon, no meal, this is a bit cheap."
Pros: "Crew are very nice and approachable. No complain about their service. And flight is on time."
Pros: "Free food and beverages"
Cons: "No snacks between meals"
Pros: "Nothing to like, just fair"
Cons: "3 toilets broken, unfriendly crew, disorder on bording, brake my luggage, I think is enough to unlike them"
Pros: "I needed a wheelchair and they were very friendly and helpful"
Pros: "Flight was on time. Flight attendants were pleasent."
Cons: "It was too hot, very warm and could not get the temperature down. Everyone was sweating it was bad."
Cons: "No breakfast offered for a four hour flight"
Pros: "The crew was inviting, helpful, and very kind."
Cons: "Entertainment system did not work. No WIFI on the plane (which was, admittedly disclosed upon ticket purchase, so it was no fault of air canada). Chairs were very uncomfortable and the individual in front of me reclined fully for the entire trip."
Pros: "Great service, friendly staff. Good food and wine. On time arrival."
Pros: "Flight crew was great. Aircraft was great."
Cons: "Food could have been a little better."
Pros: "The staff where friendly and easy going, the boarding was also organized and because the flight was really full of you gave the carry on to be checked they allowed you to priority board"
Cons: "The food countinues to be and issue I flew the same airline 2 years ago and the meal options had not changed. The salad was so bland I was certain that I was eating plastic food."
Pros: "The flight attendants, especially Theresa, were fantastic. Theresa was very attentive, fun, and made each passenger feel special. The flight crew Supervisor greeted us each by name and leads a spectacular crew. The seat, amenities, entertainment, and food were just amazing."
Cons: "Business class did not have it's own boarding call."
Pros: "Air Canada front desk people were wonderful and helpful."
Pros: "Smooth ride."
Cons: "The plane was very old and delayed for too long. Way overpriced air fares."
Pros: "Everything was really good"
Cons: "Some staff were very personable and some were the opposite."
Cons: "Slow and stupid some of passages"
Pros: "Crew, entertainment, food was 3/5 not many options (I liked it more than not)"
Cons: "No wifi, food selection wasn't really optional and it felt like school lunches"
Pros: "Newer plane, clean bathrooms for most of the flight. Good food choices for meals."
Cons: "No amenities like eye mask, ear plugs, toothbrush etc. No snacks between meals except for pretzels. Armrest buttons get pressed all the time by accident."
Pros: "In-flight entertainment console is pretty good"
Cons: "Departure was 40 minutes delayed right off the bat for reasons unknown and unexplained. Then, worse, mechanical trouble on the tarmack, we had to return to the gate and power down the plane, while still remaining on board, unventilated and unpleasantly sweaty, in the dark even for a while. What should have been a quick 1.5 hour flight and 8:30pm arrival thus became a sweaty 4-hour ordeal and almost 11pm arrival. Not the end of the world, but I was a bit taken aback at the absence of apologetic behaviour, like perhaps serving drinks while we're sweating on the tarmack, or heaven forbid, a meal of some sort considering we were departing later than we should have all already been home."
Pros: "The entertainment was great though the sound quality was lacking. The movies with subtitles were better."
Cons: "The did was pretty dire. Cup of noodles was not a good lunch at all and they ran out of the breakfast and lunch options."
Pros: "Staff was courteous and professional. Food was not bad. I could never get a coffee, because they are not allowed to serve hot drinks when the seatbelt sign is on, which it was for minor turbulence during both the dinner and snack service. Would have been nice if they came around again after the turbulence ended for those who wanted hot drinks, but this is just a minor complaint."
Cons: "The flight was 4 1/2 hours late with no prior notification."
Pros: "Seats were as comfortable as it could get for long haul economy flight. Food was decent everything was clean."
Pros: "Great food and overall service for premium economy. Seats were more comfortable than economy I've had in the past."
Cons: "In-flight entertainment computers are extremely laggy compared to modern tablets. Air Canada should make friends with the Google and Apple's of the world. Should try to include more episodes of the tv shows rather than just a select few episodes."
Pros: "I was very kindly provided an upgrade and seat beside was empty, it was a great flight. thank you!"
Pros: ".... the very logical humane boarding, special attention to kids and older citizens."
Cons: ". no vegetarian options.... nothing outstanding or comfort feel... nothing that would make me choose the airline as a preference over others ~ other than the price"
Pros: "AC changed to a different plane for our flight at the last minute, so seat assignments were messed up, and we had paid extra to choose seats. So why pay extra for seating when the airline can put you wherever they want at their discretion. In addition there was a minor delay in take off while the flight deck crew had to re-programmed the avionics to our scheduled route. But we made up the time en route and were only a few minutes late. On the whole, not a bad flight experience, just the usual frustration in the process. I long for the days when flying was a pure pleasure."
Cons: "Crew not overly friendly"
Cons: "Not enough workers. Flight crews so stressed that they ignored passengers."
Cons: "Overbooked the plane and tried to get me to leave. No food. No drinks. No good"
Cons: "The luggage requirements are ridiculous - my bag was 5 pounds over and I was asked to be $100. The cost for an overweight bag should be the same as a an extra bag ...."
Pros: "The flight was direct and the food service was good and spaced at timely intervals. The crew was courteous and helpful."
Cons: "Lengthy flights are tiring."
Cons: "Our preceding flight arrived 45 minutes late so we got bumped to a later flight. Air Canada dropped the ball completely"
Pros: "Everything went smoothly from beginning to end."
Cons: "It was a packed flight and it felt like I couldn't breath on the flight at times. I was stuck between two very big people."
Pros: "Nothing lost my luggage we had a delay on Dec 29 from Montreal got to Toronto 15min later we missed the connection plane and there was nothing y'all could of done no hotel rooms no coupon for food telling us that it was all booked wen we didn't not asked to be on the delay and me coming back on west jet on Dec 30 I've lost my luggage and kno body there knows were it's at"
Pros: "Luggage arrived a late"
Cons: "this was the first leg to Phx. Offering a seat sale, then cancelling the flight, and arbitrarily rerouting us on a milk run! After calls to AC was able to make more acceptable arrangements, with their code share United. Then United did cancelled our flight the night before and rerouted us. Bottom line, we choose AC because of the seat sale and overall time of our travel. I will likely avoid using AC in the future even if I have to pay more!"
Cons: "Getting the last seat on the plane that does not recline for a super long flight. Having that chair also have a busted headrest."
Pros: "Entertainment was plentiful. Impressive library of movies."
Cons: "The noodles for breakfast were way overcooked and tasted awful."
Cons: "If the flight had left on time"
Pros: "When it finally took off the flight itself was smooth."
Cons: "Plane was delayed coming in, then we were told we were waiting on catering. Then it became a weather issue. Then we boarded. Weather got worse so they took us off. The second time we boarded and were told we’re waiting on catering who wasn’t on site then had to go through airport security. After 3HOURS , we were asked to leave the plane. For rebounding the next morning with no explanation. The next morning the flight was delayed an additional 3HOURS. We were never given food in all this time of a wait. This became an 18+ hour delay. We definitely missed our connection and they rebooked it."
Pros: "Comfort and way treated"
Pros: "I finally got home! What was supposed to be a 4-5 hour flight took over 12 hours."
Cons: "United Airlines sucks. If you can avoid United Airlines you should. They might seem like a better price but what they don’t tell you is they are going to burn your time and waste your money. They are not accountability for delays or non - delivery of service. Their customer service mantra"
Pros: "Crew was amazing seat are good from Denver to Cincinnati But from Edmonton to Denver seat were tight"
Pros: "Good leg room"
Cons: "Seats are narrow. Not much shoulder space"
Cons: "My friend and I were forced to check our carry on bags at the gate and the airline lost my friends bag for four days."
Cons: "Flight attandents felt rude."
Pros: "Very helpful crew"
Pros: "Lots of space"
Cons: "Ground agend kicked over my kid’s milk. Stewardess spilled coke all over my wife’s tray and then spilled red wine all over my arm. Seriously."
Pros: "The boarding is well organised: providing clearly demarcated lanes for group 1, group 2,etc"
Cons: "The Asian vegetarian meals are tasteless and only one snack — pretzels— available"
Pros: "The crew service in the airplane, it was clean and the were very nice."
Cons: "The service in the gate, I tried to explained her that when the plane land in Washington My connection will be already boarding and she didn't do anything to help. I asked her to check my bags complimentary so I could be able to run and she said no."
Cons: "We booked our seats for this family trip together, but were spread out all over the plane. The gate representative was very unpleasant to speak to. And classic United, overbooked the flight so there was no chance of fixing the seating."
Pros: "The flight was very full and sitting in economy made it very comfortable for a 16 hour flight."
Cons: "Senior flight staff were very rude except for the one gentlemen. We did not receive our vegetarian meals."
Pros: "The crew members were very professional and helped me find a place to store my carryon so I️ did not have to check it in. Also the meals were great and follow with mango sorbet and bottle of water."
Cons: "The back of the plane was very loud and noisy due to the engine."
Pros: "Aisle seat was convenient"
Cons: "Stewards never smiled, acted like they didn’t care about passengers, spilled food in isle next to my seat and very slow to clean up Just not the friendly skies advertised. Will consider different airlines next time."
Pros: "For a coach flight almost 16 hrs, this was a great flight. The crew helped make it a pleasant flight."
Cons: "The crew."
Pros: "Flight was on time."
Cons: "Food has become terrible on United flights. Lots of room for improvement."
Cons: "Crew is like very impolite for passengers"
Pros: "Average service. Though I've had better fir international flights"
Cons: "Most of the entertainment systems didn't work. The ones that did were very slow"
Pros: "Flight was stuck on tarmac in Denver for 45 minutes. Missed connection Air hostess was very friendly throughout"
Cons: "Very little space. Travelled economy on other flights with much more legroom and space."
Pros: "I liked the extra room economy plus afforded me. It was a long flight, no real complaints. What can you expect from a 16 hour flight."
Cons: "No major issues or concerns"
Cons: "They were so late I got on a different airline"
Pros: "Constantly getting beverage service and so many movies and shows to choose from."
Pros: "The crew on my 2 united flights on me way to Phoenix were extremely professional. One of my flight attendants, Carolyn (from Chicago) was excellent. United is not usually know for its great reviews, but I was very impressed. I will fly United again!"
Pros: "New airplane"
Cons: "Good tray in economy very small, didn't have my choice for food so stuck with chowmein, not good"
Pros: "Friendly flight attendants."
Cons: "When I made the reservation, somehow I was assigned lowest status, and boarded the plane last, meaning no overhead storage."
Pros: "Easy in/out of the plane."
Cons: "The waiting area was not clean. Flight was delayed by 3 hours and another 30 minutes in the airport. I missed my lunch and wanted purchase something from the menu but the crew said they don't have anything but snacks. The entertainment wifi wasn't providing anything."
Pros: "Smooth ride."
Pros: "The crew were polite and helped to assist the passengers who has the same seats."
Cons: "The entertainment on board was limited, shoddy, and frankly disappointing. Why you are asking customers to download the United app instead of providing onboard entertainment like almost every other airline in the world is unknown to me. In comparison with other airlines (particularly airlines in Asia), it was downright egregious. The airlines top people obviously have no interest in providing any comfort for the those who are unwilling to pay the extra money. I do not understand why the airlines believes people should have to pay for their own meal on a 7 hour flight when they've already shelled out the money for the flight. In addition, why should I have to pay an extra $89 for a so-called premium aisle seat? It's completely inexplicable that the state of all airlines in America have fallen to this level."
Pros: "Not much"
Cons: "terrible food mediocre service no overnight snacks in a 15 hr long flight no personal entertainment system; with bad movies playing on a large screen making it impossible to get any rest poor drink service"
Cons: "It was very cold for the first part of the flight. No proper meal was served, even though it's a 12 hour international flight"
Pros: "All of the services.crew is friendly.the pilot is very good.we have a smooth landing."
Pros: "Seat comfort. Crew was much nicer than crew I had out Houston on previous trip."
Cons: "I put 3's on food and entertainment because it wasn't used partially due to availability. I wasn't able to download app and personal headphones ended up being checked due to small plane so couldn't listen to anything. I wasn't partial to food options so didn't get to eat"
Cons: "I was really upset when I was told at airport that my direct flight was changed to connecting flight. Plus I requested a wheelchair due to medical issues on my hip and I was not provided any wheel chair on Vancouver."
Pros: "The service was good"
Pros: "Nothing because I had to reschedule the flight"
Cons: "This connection was delayed without adequate notice which caused me to get stuck in Chicago for a night and book all new flights for the next day. According to the information I received from the attendants at the gate, maintenance knew the airplane had issues but no communication until the flight began to get delayed was given. I had an adequate layover (3+ hours) so I didn't worry until it eroded away to the point where I could not make my connection."
Cons: "The flight was delayed more times than I can count & cancelled around midnight. AWFUL!"
Cons: "Flight was delayed for more than two hours. Entertainment was working intermittently."
Cons: "I did not go to Edmonton, and was not notified. They placed me on a non stop from Vancouver to Chicago. It was lucky that I caught the change."
Pros: "The crew was friendly"
Cons: "It was delayed three hours. The space was cramped. The food were horrible. There were no individual tv screen or outlets to charge electronic devices."
Pros: "The crew member was ok."
Cons: "Get on it United, hot weather is not a good reason for a twelve hrs delay, hot temperatures didn't come last minute and this flight was not the only one flew out from the airport."
Cons: "Air Canada was completely unhelpful offering no reason and no help rebooking on the spot. I had to buy direct from United for over $500 to get home. Air canada have still not responded to my request for an explanation, and compensation."
Pros: "Flight left on time crew friendly and attentive"
Cons: "Long flight could not get a diabetic meal !"
Airlines flying from Edmonton to Hong Kong have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Edmonton to Hong Kong
Masks required on board, masks provided on flights from Edmonton to Hong Kong
Social distancing seating
Middle seats unavailable to book on flights from Edmonton to Hong Kong
Testing for antibodies, testing for symptoms for flights from Edmonton to Hong Kong
Waiving of change fees. Search flexible flights from Edmonton to Hong Kong