The boarding process was efficient and quick. The seats were comfortable. The food was good. The service was excellent. We had a lovely flight from Seattle on Korean air
It’s great, long flight and arrive safe at destination
It was good, I liked the self-serve snacks but it was a little difficult to get the alcohol, which is understandable since I wouldn't want kids sneaking it.
Friendly flight attendants and gate agents. Very clean plane and food was good!
I normally love Korean Air, but this trip was not great. We boarded the plan and were settling into our seats. My son and I use these leg swings and we used it on the trip over to Cambodia, but on the way back the flight attendant very rudely told us we could not use it and that it was against regulations. I asked to see the regulation, but never saw it. The food on this trip was horrible as well, Even my son's kids meal was disgusting so we didn't eat anything on the flight. Thankfully we brought snacks. Entertainment - what happened to the games?
Plane took off on time and I had the whole row to myself!
Korean Air is unlike any other major airline I have flown with. The grace and respect that the staff has from check in to de-boarding is unmatched. The flight attendants this time were especially wonderful to my five little children. They helped us rearrange to more suitable seating, brought our children’s meals, and patiently waited for them in the aisles when they had to use the bathroom. We felt so welcome and comfortable. I really appreciate the meal voucher when our flight was delayed. I am grateful to have had such an stress-free experience.
Not many people, so you can lay down on two seats
They were very accommodating of a dietary issue. Nice movie & tv selections. Non-stop helped get through a very long (15 hr) flight
The flight was on time and very quick, as expected, but the leg room isn't great in coach seats.
The crew are amazing. Very professional, polite, kind, and accommodating.
Well, we upgraded and on a 14 hour flight not sure how we would tolerate it otherwise. The upgrades are ridiculously expensive and even with empty seats even in first class it was difficult to upgrade. Probably won’t fly China Air again due to this. The attendants tho were much better than the airlines in the states and there attentiveness and care for your comfort far exceeds other airlines in the states.
Very bad. They don’t allow group people to sit together by blocking most of seats and opening only single seat during online checking in. . By doing so, they can rip off customers at the check-in counter by collecting extra money if we want to sit together in the same row.
The flat bed full lying position is not comfortable at all, this could be improved, it is at an awkward position which i dont have the same issues with other airlines business class.
The flight was uneventful and the crew was kind and professional. Really appreciate the option to order a vegan meal for the flight!
I love my Delta crew, they were so welcoming and helpful.
I absolutely loved my flight from Taipei to LAX. I was originally assigned to a different seat, however one of the stewardess noticed I was uncomfortable in my seat. She offered to move me to a more comfortable setting. Although she didn’t have to do what she did, I am more than grateful and thankful for her doing so. My longer flight felt much more comfortable, just by her taking notice. I really appreciate her.
Overall was a lovely experience. The crew were kind and courteous throughout the entire flight.
Sat next to a woman who had her period. Blood was on her seat and on the arm rest between us. I ended up having period blood on my jacket and shoes. Very gross!
Better organization of boarding procedures. Terrible leadership guiding people to gates.
Good service and food. However, we paid over $400 for aisle seats for my disabled husband and me, and we were given window and middle seats. This was dangerous for our health condition on such a long flight. We needed to stand up and walk around frequently, but we were stuck in our seats. Please give us a refund of our seat payment since you chose not to honor our request.
I didn't see any flight attendants offer coffee or green tea. There was regular drink service but after a short meal was served didn't notice that happening.
In economy, very cramped. Once the front seat was reclined it was almost impossible to get in and out of our seat. The personnel was excellent.
Selected ovo lacto meal because I’m ok with milk products but not any meat. It was terrible. We had the same selection back in October when we had traveled and it was pretty good at that time. It was gross this time.
Poor links to cathay meaning it's not possible to check in online or reserve seats. Incorrect information provided by cathay regarding check in and transfer at HKG. Delay in flight required is to be escorted / run to make the connecting flight and no opportunity to use the business lounge. Luggage did not make the connection so we arrived in Manchester with no luggage
Very bad Instead 22 hour it take me more that 35 hour to arrive from Los Angeles to Phuket and they changed my flight in Hong Kong to Shanghai china and in order to get my bag I was forced to vet china visa entrry
There could have been more options on the entertainment section Nothing was available for non English speaking passengers
Crew was very good, but could have checked on us when meals were not being served also.
great experience. better than all other airlines flying this route.
We flew economy light. We did not want to check bags and we had free 1 bag, but just had back packs with small personal item. Try as we may could only get bags down to 17lbs each. So we put 2 lbs from one bag into other and checked it. I think if someone has a checked bag allowance and chose not to use it , it would benefit both parties to bump carry on weight up to the next level of 22lbs or 10kgs. Just a thought.
Given I (and I’m assuming most people) have both carry in and a personal item included in their fare, I find it very unfair that on neither of my flights I was able to use the overhead for my small backpack because they were completely rammed with luggage, people personal items, jackets, hats and other items. So the only item I brought in had to be stuffed under my seat while they had their leg room and sat comfortable with all of their items in the overhead. This has to stop because I was uncomfortable on both flights when I only had one smaller item that could not be checked due to its contents (medication etc). Plenty of people could have checked theirs but chose not to and then took up the space allotment for 2 people.
We had turbulence ever 1/2 hr or so and the captains announcements were SOOOO LOUD
Flight attendants had a little attitude. Food tastes no good.
From pre boarding to flight attendant, crew and baggage handler, excellent. Didn’t lost my luggage like West jet.
Absolutely terrible. I booked my ticket with ANA and underpricer/kayak asked me to change all my return flights to United. Customer service does not exist with United. Flight attendants are rude, self-centered, and unhelpful. The food is served cold and uncovered. The in-flight video controllers do not work properly. Premier economy tickets with ANA, allow you access to all airport lounges, while United does not allow access to any lounge. Mockery of an airline.
Very poor. The flight was delayed from Toronto because some forget to do there job . I got to my connecting gate in San Francisco 10 minutes before the departure.but this didn’t let me board even though the flight was still there for an other 30 minutes. The the gentleman at the unite airline desk told me that they usually wait for passengers but air Canada called and told them not to we I been rerouted to Manila instead of Hong Kong . In San Francisco they mad me check in my carryon bag . I was told the it will directly go yo ho chi minn cuyt but I was told that by the Vietnams airline desk that’s not there I’m 10 hours behind my scheduled flight and looks like I I’m going without baggage. I don’t have a chance of catching ..
It was great. There were some issues prior to takeoff. The weather was poor so we had to go through deicing, and we were delayed a bit by the pilots' concern about one of the engines, but that's aviation. The pilots handled everything with aplomb, and kept us apprised
Reliable, nice crew, I fly often on that flight and I like it all.
l really enjoy very much the flight was very pleasant
The Sears in the 800s are not too good perfect Airbus why cant the new 737 fix that
The lead flight attendent was outstanding. We were delayed waiting for a connection and she kept us up-to-date with a great sense of humor. She also made sure a passenger in the back of the plane was sble to get out first to make a connection. She needs to be recognized by your company! She is awesome!
The plane was almost an hour delayed and then once we were on board, they said that captain didn’t have enough hours left in his day to fly us so they had to find another captain. Surely that could’ve been figured out out in advance. Incredibly frustrating because I missed my connection in Toronto, and it has a result missed the first day of my conference in Charlotte, North Carolina.
My experience was good with United too But only not so good thing was that at Calgary airport I was not given lounge access despite of flying business. Aspire lounge denied it to me, which was unfair I feel
Delayed on tarmac and missed next Air Canada flight by few minutes. Theh should have waited for me.
Terrible… Luggage’s missing for 5-days. Not expedited despite notifying them that insulin and ozempic were in bags and required refrigeration. I’m extremely disappointed. Meds were useless upon delivery as ice pack had dissolved and meds were warm and not useable because their efficacy and potency are now questionable . I’m so disappointed and expecting a full refund for the checked in bags.
Very bed experience never want to travel air canada anymore
Was not sent a link to check in online. Tried to check in online using website. Site didn’t work. Called support line, was told it often didn’t work. Went to counter at airport to check bags and get boarding passes. Had to stand in a lineup. They were unable to tell me how much to pay. Had to take a paper to another counter, took a long time to be told what I owed. I fondly remember the days of checking in online, getting my boarding pass digitally, paying for my luggage on line, scanning my passport at the airport to get my luggage tags, and putting my luggage on the conveyor. Easy peasy. Air Canada has really taken a step back in time, and made what was an easy check in experience to one that seemed unduly long and frustrating.
Flight issues, landing in Van rough. Attendant on flight to Vancouver was excellent. Delays in Edmonton not your fault but was frustrating
Really out of Air Canada's control due to long delay because of mechanical issues. While doing their best, disappointed by their assumption that all passengers have smart phones. Should have communicated food voucher availability at gate area. Late arrival cost me an extra $51 because public transit was not available, Otherwise, feel Air Canada did their best dealing with their challenges. Will likely continue using them in the future.
They canceled my flight, I had to rent a car, drive 14 hours. They tell to go on line for a refund, but only offer $24 for a $210 flight and you can’t get hold of anybody by phone and no help from staff at the airport.
