Pros: "Crew was amazing. I got sick and they took care of me and even had medics make sure I was okay"
Cons: "Really comfortable. Great flight"
Pros: "Amazing crew, super helpful"
Pros: "Staff were all fabulous and who doesn't love free drinks?"
Cons: "30$ per bag made us reconsider/repack everything, lug around heavy carry on (which we measured in their box), only to have to check it anyway as told to MANY "this size doesn't fit this particular plane." Ot was a pain to pick up in pouring rain & made some miss connecting flights."
Cons: "Full flight so understood but no one likes the middle seat."
Pros: "Crew was nice and helpful Comfortable Entertainment"
Cons: "Flight delayed 1 hour"
Cons: "The Wi-Fi was so weak Netflix wouldn't even load, I couldn't stream a video from youtube."
Pros: "All aspects were very good. Non-stop flight to STL a very good option for travel."
Pros: "The crew on both flights were excellent"
Cons: "I didn’t like the fact that when we returned to St Louis our luggage was not here. And to make matters worse there were no Alaska agents to assist us in any shape form or fashion. I made a call and left my name and flight information and hope someone will call me tomorrow with an update on my luggage and have it delivered to my home. Because as of right now we have been traveling almost 24 hours from Alaska to St Louis. Please call me if you need any additional information."
Pros: "Great newer 737-900"
Cons: "Temperature was too warm for the entire flight. Several asked for more air conditioning"
Pros: "On time departure and arrival, friendly and helpful crew."
Cons: "I tried to get an aisle seat and was told that was what I was assigned when I checked in at Beijing. Even though it was in the Premium section with extra legroom, a middle seat is difficult for a 5' 11" person, especially after flying for as many hours as I flew. I was constantly bumping shoulders with people in the aisle and window seats."
Pros: "On my way back home I noticed that there was ONE seat that was empty in First Class as I boarded the plane. I asked the flight attendant about it and she said that I would have to go back up to the ticket agent to inquire there. So I did, and I was told when I walked back up the ramp to that kiosk that the ticked agent had just Closed The Flight. So, the other lady who was standing right there said that she had to escort a minor on to the flight and that she would accompany me back to the airplane and see if she could help. She did, and when we got back to hand off the minor to the flight crew she then inquired about that seat. It was agreed that the seat was going to be vacant, and since I am a 6' 1", 250 pound man, they all thought it would be a nice thing to allow me to sit in that first class seat at no extra charge! Wow!! What a difference that made on the 4 hour flight! Thank You Alaska Airlines for helping me out and hooking me up! I will remember that when I am booking my next trip!!"
Pros: "This crew went above and beyond to make me feel comfortable. They provided help when I needed it with my 16 month old. Best crew I have had in quite some time!"
Pros: "I did not feel well on this flight and had a great experience. The crew was very helpful and kind and attended to my needs."
Pros: "Punctual, professional and comfortable. This airline has never disappointed me. I appreciate the seat availability and the staff are always so very pleasant. Well done."
Cons: "My return flight has a child seated behind me. Not great."
Pros: "Price quick boarding. Great staff comped my checked bag. Not overbooked. Prompt beverages. Love it!"
Cons: "Nothing! I almost even signed up for the credit card lol"
Pros: "i got a good window seat"
Cons: "didnt like the hour delay, but what can you do"
Cons: "The flight was delayed 1 1/2 hrs waiting for a crew member to arrive! The flight attendant was unpleasant."
Pros: "Boarding the flight was easier than most flights that I have been on and the crew was fairly helpful when it came to needing help with anything."
Cons: "The WiFi that is provided is horrible. One second it would work and the next it would not. Not a lot of choices when it comes to food for purchase on the flight and you get tired of the same thing being offered every single flight."
Pros: "I'm a big fan of Alaska Airlines' partner Horizon Airlines. I travelled from Edmonton to Seattle last night. All the staff if pleasant and treats you as a valued customer. Also, having a free glass of beer doesn't hurt either."
Pros: "i flew from seattle to orlando and although it was a long flight i was very comfortable with ample leg room"
Cons: "on this leg of the trip i asked one of the attendants for help with the in flight entertainment and the only suggestion i got was to rent a tablet from them."
Pros: "It was a direct flight and quick boarding. Pilots did a great job being on time...Alaska Airlines made up 45 mins to and was on time from Portland, Or..."
Cons: "Care taker"
Pros: "The crew was friendly and the ride was smooth all the way. Easy to fall asleep to in fact."
Cons: "The Cheez It snacks were a little flavourless."
Pros: "Prompt boarding"
Cons: "Sitting on the plane for 1.5 hours prior to departure because the plane was too light. This should be something that is determined prior to boarding the plane."
Pros: "The short flight."
Cons: "The noise from the propeller and engine."
Cons: "lost my baggage, huge pain in the butt. At least they said they'd cover everything. We'll see what happens."
Pros: "My bag made the transition between flights in time and I was surprised to be able to pick it up in Missoula. Kudos to the baggage handlers."
Cons: "I flew from Edmonton to Seattle and Seattle to Missoula. I had an hour between flights in Seattle. The plane was late arriving in Seattle. I had to run to make my connection and was the last person on the plane, which was unpleasant."
Pros: "Customer service the people are always amazing! My 6 yr old daughter and I had assigned seats apart and they had no problem getting us together I appreciated it. Also when we had a delay they gave us food vouchers which helped me and my children out."
Cons: "3 hr delay but glad they got it all fixed. Also a little confusion when boarding they left out a few rows and skipped us but no biggie we all get on the plane."
Pros: "Reasonable fare. Everything was on schedule. Alaska check-in and in-flight staff were great."
Cons: "Nothing I can think of for now."
Pros: "I love the boarding process. It only makes sense to board the back of the plane first. Finally! They have nice size overhead bins. Love the charging ports in the back of the seats. It seems like someone finally thought through the flight process. Even with a little turbulence the landing was smooth and just a little early."
Cons: "Not their fault, but not a fan of long layovers. Anything over an hour to an hour and a half is a pain."
Pros: "Good seats, staff friendly."
Pros: "arrived very close to on time staff were quite pleasant"
Cons: "small child (3-4y) climbing on seats - standing with one foot on each seat , straddling the aisle, and walking in aisle - at times when both seat belt sign was on and off (zero attempt by parents to have them stop - laughing at the antics and/or dad playing video games) I could not get the gogo app to work to watch the "free streaming" movies"
Pros: "the digital boarding pass is great. The food tasted good but was costly."
Cons: "it was hot on the plane. a 4 hour flight and you have to pay for food?"
Pros: "I did not eat on flight , just had the drink that was offered. Also did not use the entertainment offered. It was nice that both were available."
Pros: "Completely full flight but loaded quickly and attendants were great!"
Pros: "The crew was great! Humorous, courteous, and helped passengers feel relaxed. Coffee and biscoff cookies are awesome. Also enjoy when they come by a second time to see if you'd like more to drink."
Cons: "Seating was tight and uncomfortable"
Pros: "Loved the charging ports..My fruit and cheese tray was actually fabulous. Boarding was done fairly quickly and we even left a few minutes early."
Pros: "Everything was wonderful. I especially enjoyed the free wifi so I could text my husband to let him know that I was going to be landing a little bit early!"
Pros: "The flight from St. Louis to Seattle was delightful. The crew were top notch and provided good food, snacks & drinks. All of which I endulged. We landed on time..... but that's where the good times come to an end."
Cons: "55min wait on the after landing. Another hr to get bags. Roughly 2 hr delay. Also, having the return to SeaTac after taking off due to mechanical failure. Rrrr! 4 cancellations thanks to the snow and the port of Seattle with their "Regulations""
Pros: "it is too short time to catch this flight between two flights.so i didn't catch it,but they give next flight to stlouis,unfortunately the flight time is too late.hope next time can have a longer time between the two flights.because they saled together,it is good to think about the foreign passengers."
Pros: "Smooth, clean, on time, ease of all!"
Pros: "Everything was great!"
Pros: "Nice quiet plane"
Cons: "Overhead luggage racks tiny..not even a small international size carry on would fit.attendent said it would fit. Lucklly the steward took the bags and had it stored in the cargo area."
TsA was fast and efficient. Boarding was effortless, fast. Having a new and clean plane only amplified the experience
Crew was super helpful storing my bag, seating people, etc And now they’ve started thanking their Delta frequent flyer members !! Two crew came to find me and thanked me by name
Pros: "great everything!"
Pros: "It was all good glad the last leg of the trip was pleasant."
Pros: "Nice crew"
Cons: "No leg room for 6’6” person."
Cons: "The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful."
Pros: "The crew did their best to deal with delay."
Cons: "There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home."
Pros: "The fight was very professionally carried out."
Cons: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."
Pros: "It was ok"
Cons: "Seat the family together"
Pros: "The crew and the comfort plus seat"
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Pros: "Everything was good except boarding was delayed several times and even after everyone had boarded. We arrived 2 hours behind originally scheduled time as the result."
Cons: "Delta needs to try harder to minimize flight delays."
Pros: "The seats were ok."
Cons: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Pros: "Flight left on time"
Cons: "Gate crew had trouble identyfing boarding pass on their computer. Difficulty getting on plane"
Pros: "Fast boarding, friendly crew, and comfy seats"
Cons: "It was pretty bumpy and a few times we changed altitude very quickly"
Cons: "First leg the server “ran” the aisle and I missed drinks/snacks twice. Seats are rediculously in lack of leg space hip to knee area—I’m a 5’10” female."
Cons: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Pros: "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
Cons: "It felt super hot and I wish there was food included in such a long flight."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Cons: "The seats were very close together which made for an uncomfortable experience due my knee injury and upcoming surgery."
Pros: "Staff, service, options"
Pros: "As usual great staff and awesome entertainment/connectivity"
Cons: "Due to weather & maintenance flight was delayed for IFR release & fuel temperature gauge issues. Staff was very helpful. Would have appreciated a drink voucher. Some unprofessional passengers took their frustrations out on the flight attendants."
Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Cons: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."
Cons: "price could be cheaper"
Pros: "Crew friendly"
Cons: "Middle seat with no option for me to move"
Cons: "Break downs again... At least this time they found another plane."
Pros: "Friendly service, comfortable seat, on time, no issues."
Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Pros: "Friendly staff and comfortable seating"
Pros: "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."
Pros: "Flight was on time. Boarded quickly with no fuss."
Pros: "Flt on time, very nice and friendly gate agent and flight attendant"
Cons: "Too tight and seats not comfortable."
Pros: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Cons: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."
Pros: "We were traveling with a toddler and infant but put in different row because the tickets were purchased separately. Gate staff promptly put us together and even bumped us up to delta comfort. Was a very pleasant trip. Thanks delta!"
Pros: "Plane arrived early"
Cons: "They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off."
Pros: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Pros: "Airline stewards were very friendly and pleasant."
Cons: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Cons: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Pros: "Great short trip with an attentive crew."
Cons: "Seats were a bit uncofortable and small compared to previous flights."
Cons: "Unnecessary flight cancellation. I had friends taking the same flight at the same time at the same airport from different airlines and they came through for their customers. I received no consolation it assistance with overnight accommodations."
Cons: "The flight attendant looked like she was mad throughout the whole flight"
Pros: "We were delayed due to weather and Delta brought a cart of snacks and drinks over to the gate for us."
Pros: "Everything went well"
Cons: "I was late from first flight"
There wasn’t an option for not applicable under food. No food on this flight. Good coffee though.
Cons: "The first flight was late because the personnel was forgotten at their hotel. My luggage was lost’"
Pros: "A very enjoyable flight."
Pros: "The check-in process was very easy and friendly. The flight attendants seemed nicer than other airlines."
Pros: "Everything, thank you"
Cons: "Nothing, everything was perfect, thanks."
Pros: "Crew was very friendly and helpful"
Cons: "This was the first time in 37 years that I have flown so i had a little motion sickness but that has nothing to do with your crew or airline. This experience was very good thank you"
Pros: "Unreal service by all WJ employees. Great service getting my 87 year old mom to and from everything."
Pros: "Very nice and accommodating"
Cons: "My inflight entertainment system didn’t work."
Pros: "Left early and arrived early"
Cons: "Cabin was way too warm. Also not as much space on 737-700 as 737-800"
Pros: "Crew was good"
Cons: "I paid for a window seat, but there was no window. Contacted WestJet and they refused me a refund."
Pros: "Good humoured , polite and attentive crew"
Cons: "We landed in Phoenix and spent over an hour on the runway, when we did finally get a gate it didn’t work. The delays caused me to miss my ground transportation."
Cons: "Flight was delayed. Otherwise fine."
Cons: "Had seat that didn’t recline and not in an exit row. My fault for not changing"
Pros: "left on time, friendly crew"
Cons: "Seats are worn out"
Cons: "I missed the food"
Pros: "Cabin crew was very kind. It was a quick trip with no hiccups"
Cons: "Nothing really to note. It was a straight forward process."
Pros: "What a great experience flying west jet!! The crew was so accommodating. I got sick on the plane and there were so many people jumping to help me make sure I was confortable. I’ve flown all airlines and will be flying West Jet again."
Pros: "Overall an easy experience. Cheap!"
Cons: "West jet has got to figure out a better way to board the plane- the "zone" model is a nightmare."
Pros: "Always a pleasure flying with Westjet! We even arrived 15 minutes early"
Pros: "It was easy getting through the line and onto the plane. The seat was on the window, which I wouldn't normally sit in, and was comfortable enough for me to get an hour of sleep on an overnight flight; I'm content with that."
Cons: "The fee for changing my assigned seat, thus the window seat, and one of the flight attendants was very impolite; though overall the flight attendants were pleasant enough."
Cons: "Due to the fact that my trip to was not clearly indicated as non stop it is the first time in thirty years of regular travel that I did not have a direct flight to Calgary. Then I was not able to change my flight at the airport even though there was room available on a direct Westjet flight leaving as close to the same time. But the worst part as after landing we waited for a very long time for the plane to pull up to a gate (unnecessarily burning fuel and poluting the environment). And finally we waited another very long time for the doors of the plane to be opened for disembarkation. More than 3/4 of an hour waiting on the ground after a one hour flight very late in the evening. As a result I hat to take a cab home from the airport. Now I will try my best to not fly Westjet."
Pros: "The on board entertainment is very good, just remember to download the westjet connect app."
Cons: "Seats are ok, very cramped together, hard to get in and out of. I had picked plus seats but kayak didn't honor my selection so was forced to sit at the rear of the plane. As for the flight itself, the airliner sells only Coca Cola products, no cash purchases, credit and debit only. No free bag checks,"
Cons: "Boarding attendant demanded to see my passport for a domestic flight even though I had produced the government-issued photo ID required."
Pros: "Direct flight was awesome."
Cons: "Missed snack time from sleeping so missed it entirely."
Cons: "I was told they don't help you store your carry on. At 66 and 5 feet tall this seems like an impossible feat likely to create issues as it falls on my head."
Pros: "Crew was good as usual."
Cons: "Thought the flight may have been delayed due to issues with ice rain in Toronto. From what was said, it wasn't that, some other issue with the plane and a cancelled flight in the west. No email in advance, no apologies, no freebies (like even a stupid sandwich). You sit an extra 2 and a half hours in an airport with a 5 year old before a 4 hour flight, and see how much the lack of anything grates. And paying for the first bag on the flight. And the emails they did send were after we were already at the airport-in no time to do any good. I Usually like West Jet , but losing my faith in them. Wonder how flair is..."
Pros: "Good in flight entertainment and food"
Cons: "Not enough leg room"
Pros: "Great service"
Cons: "It was all good"
Pros: "Relatively smooth ride."
Cons: "Plane was 40 minutes late, lights were left on, no wi-fi, had to walk out on the tarmac after being on a hot holiday, seats were squished too close together."
Pros: "Nice, professional crew."
Cons: "I have a dog in the plane with me. None of my flights offered to make me board first. It harder to move through the aisle by myself with my pup in her carrier and my personal effect . Some nice passengers helped me when they saw I was struggling but O feel that is the crew's job."
Pros: "THE flight got me home"
Cons: "Th check in staff made light of what seat I was assigned stating it was the best seat. 23A a bulkhead back row seat that did not recline. I was then Seated next to an individual that should have had two seats to themselves instead of most of my seat and theirs. I was literally pressed into the bulkhead by the very large person next to me. Who had another large individual next to them. WestJet used to be a great airline that Had a little more legroom. Now airlines like flair offer the same flights with more legroom wider seats and far lower costs. WestJet has lost me as a customer that used to pay a little extra if There was a WestJet flight option"
Pros: "Both planes departed late and reason given was staff has not yet arrived . First plane could not rationalize the number of people on board ."
Cons: "Service was slow and staff seemed to be very casual about the fact we would be an hour late"
Pros: "Quick and direct. Great staff"
Cons: "Of the four flights I took with WestJet this holiday, 3 were delayed. The flights were frigid. On this flight the agent at the gate was very rude when I asked about checking my bag, lecturing me about the size of the bag and insisting she would have to charge me if it was a full flight, which she said it wasn’t. It ended up fitting just fine in the overhead. Totally soured my experience. I will not use this airline again."
Pros: "The crew on the plane were very friendly"
Cons: "Was told to go to the wrong place by multiple people when trying to get to u.s. connections in Edmonton. Almost missed my flight because of it"
Pros: "The WestJet staff, from gate check in to the flight crew, were excellent."
Cons: "The fact that people with pets board first is ridiculous enough to keep me from choosing WJ as my first option. They boarded before seniors and children. What has happened to our crazy world that pets are more important than people."
Pros: "On time, clean, friendly staff."
Cons: "Crew missed me with the drink cart."
Pros: "A short haul flight"
Cons: "No issues"
Pros: "The staff were friendly as they had to deal with many annoyed customers. I thought the staff handled the constant delays and cancellations well."
Cons: "My flight to Calgary never happened. In fact due to weather conditions, many, many flights were delayed, some cancelled. No more flights to Penticton, so I had to take a flight to Kelowna after 6:00pm or fly the next day. I met a couple to share a ride to Penticton once I reached Kelowna. My luggage was lost in Calgary and so I went on to Penticton, to Osoyoos. The next day, West Jet delivered my suitcase to me. I appreciate the voucher I was given to buy a few things and the promptness of my luggage. We live in Canada, the weather in the winter can be quite an annoyance and so it was last week."
Pros: "The crew was very helpful."
Cons: "Overhead bins were full so as a result my carry-on baggage ended up in the cargo hold. And they treated me like it was my fault. Because of that I had to wait for it at the baggage carousel and I missed my Ferry. Pretty pissed about that."
Pros: "All Good"
Cons: "After landing in Edmonton could of been on next flight to Kelowna ended up waiting 1 1/2 for second flight to Kelown"
Cons: "The long wait to get my baggage."
Pros: "Staff were friendly"
Cons: "Waiting for our checked bags for 45 minutes. Utterly ridiculous, especially with the tiny plane we were on."
Cons: "They lost my sleeping bag before my backpacking trip forcing me to buy a new one and would not reimburse me."
Pros: "Timeliness of the boarding"
Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"
Cons: "I have no complain it was good for the most part for, more food lol"
Pros: "They had a movie screen with movies available. Even though the trip was short, it was nice to have that option."
Cons: "Connections to US destinations now require your checked in baggage to be processed before you can proceed to your connecting flights. The real problem is that this is no sign or communications describing this. Everyone is simply stopped in the corridor and told that they cannot proceed farther until their name comes up green on a monitor. Unfortunately the monitor switches displays so frequently that it is almost impossible to read. In addition to that it seems names do not always appear on the monitor unless you get your boarding pass scanned a the desk (this is not communicated to you unless you ask why your name is not on the monitor at all). People late for connecting flights (because of inbound flight delays) are required to wait without explanation sometimes needlessly if they don't have a checked bag. A nightmare if you're trying to make your connection. In addition once you've cleared that hurdle you need to go through security again (something we were unprepared for since we were already in the secure area. You then proceed to customs and then your connecting flight (if you haven't already missed it by then). Allow lots of time to get to your connecting flight, and ask to get you boarding pass scanned at that mysterious "checked bag" stop in the corridor."
Pros: "Extra legroom but I paid for that"
Cons: "Not getting the meal I prepaid for and the curtain of business class constantly hitting me it was not good."
Cons: "For 2 1/2 hours the baby was kicking the back of my seat. I Thurber around a few times, said something once the the so called parents were not willing to help. I mentioned it to the flight attendednt but being a full flight there were no seat. Changes available. The parents even switched seats but only with each other, they kept the baby behind me. I can only hope they have a baby kicking their seat in the future"
Pros: "On board crew was friendly and capable."
Cons: "My first and last flight on the CRJ 9. It's much less comfortable than a prop plane, for a 90 minute+ flight."
Pros: "Great service- friendly patient helpful, pilots that kept passengers updated and very reassuring and confident sounding. KAYAK got me perfect seats!"
Cons: "Food wasn’t spectacular, and being limited to credit card purchasing is always a problem for many travellers. Pre-purchasing options are a great option except for last minute wishes."
Pros: "I didn’t like anything"
Cons: "I had problems rebooking , they made multiply mistakes costing ME over 300 dollars cad ... very upset , flight was cancelled, they didn’t pay for my hotel .. worst experience.. flying with west jet next time"
Pros: "Crew was friendly"
Cons: "Air Canada was a disaster on our vacation. Delays, re bookings, cancellations. Every thing was told to us as an excuse from the weather, flight attendant was running late, not staffed enough, need supplies on the plane, someone died, planes needing de-icing, planes too small, planes overbooked... you name it they said it! New York to Toronto, Toronto to Edmonton and return. Not one single flight was on time! We got put in a Hotel - only nice part of the trip - got Vouchers for $15 each - such a low amount!!! Didn't get our luggage with our clothes and amenities to use at the hotel - had to sleep in our plane clothes. Spend extra money we didn't have... it was awful! We will be staying away from Air Canada for awhile!"
Cons: "Seats for connecting flight were given away before connecting flight boarded and rescheduled flights didn’t provide purchased level of service"
Cons: "Flight was delayed due to ATC"
Pros: "Comfortable seats, friendly crew."
Cons: "Almost two hours delay each way."
Pros: "55 minutes before flight, after getting boarding pass they refused to accept baggage. Had to overnight at my expense."
Cons: "Entertainment system didn't work, but only at my seat, after rebooting from electrical problem."
Pros: "Had extra space because plane was not full"
Cons: "Flight was delayed. Changed gate three times"
Pros: "The flight was good, on time, and comfortable. Crew was polite and informative."
Cons: "The sound did not work on my screen, even after trying 3 different sets of headphones."
Cons: "At the gate, we were told our plane would leave soon. An hour later, they announced the flight was cancelled and we were briskly escorted out of the terminal, told to go through customs and pick up our luggage, which had never even made it on to the plane. They were not re-booking flights at the airport, and the phone lines went to a voice mail message telling us to call back in a few days. I was stranded in Toronto with no phone and no where to stay. It's a week later and I still have not heard anything from from, even though I've called and emailed and sent snail mail."
Pros: "Low fare"
Cons: "Flight delayed initially due to weather. When weather cleared flight delayed half hour because they could not find the pilot."
Pros: "Boarding was good, but pretty bad flights overall. One of the worst I ever had in my life! The plane seats we had had so little cushion that is was painful to sit. My husband was avoiding touching the back by leaning on his arms and he is great shape, don't think elderly and in pain by himself...Entertainment simply non-existent and food as well... The crew were borderline okay. Plus the plane drove for about 20 minutes at Montreal and about 20 in Chicago before we left and after we landed...Let's say I saw parts of O'Hare in Chicago, I didn't even know existed!!!"
Cons: "Pretty bad flights overall. One of the worst I ever had in my life! The plane seats we had had so little cushion that is was painful to sit. My husband was avoiding touching the back by leaning on his arms and he is great shape, don't think elderly and in pain by himself...Entertainment simply non-existent and food as well... The crew were borderline okay. Plus the plane drove for about 20 minutes at Montreal and about 20 in Chicago before we left and after we landed...Let's say I saw parts of O'Hare in Chicago, I didn't even know existed!!!"
Cons: "My bag was delayed and I end up paying to buy a pant from sports chek and now when I am trying to connect with Air Canada flight to make a claim, they are not even responding to my request."
Pros: "The crew on board all flights were pleasant and efficient."
Cons: "When I arrived at my destination I found that the item I had gate checked had been damaged- an instrument case I was no longer able to close. The zippers had both been busted off. Due to time constraints I was invited to write a review and email which I intend to do. The item itself was gate checked for safety - and to me the damage says that still somehow it is unsafe to fly with an instrument which as a professional musician is frustrating. In addition flights have very limited food options that accommodate persons with gluten/dairy allergies."
Cons: "I arrived at the gate and looked at my ticket to see "GTE" where the seat number usually is. I was informed upon arriving at the desk at the gate that that meant Air Canada has also decided to participate in the ridiculous practice of overbooking their flights and that even though I purchased my ticket roughly 8 weeks prior, there was a chance I might miss my flight to my friend's WEDDING. The lady who was working the desk was as unhelpful and dismissive as you could possibly imagine, refusing to look at me and giving me attitude for merely waiting in the area to see if anyone had missed the flight so I could get on. It was surreal; the only way I could describe her incomprehensible behavior would be to say it was as if her boss were right in front of her and she was trying her damnedest to get fired. It was one of those situations where you could tell this miserable, miserable person was enjoying the power trip she was on and doing everything in her power to make me feel helpless and angry. I made my flight, miraculously, but it was the worst customer service experience I have ever had in my life, airport or not."
Pros: "Professional fight attendants, very nice."
Cons: "The flight took off late but most of the lost time was made up during the flight time."
Pros: "Paid for the "upgraded" seat only to be told we had to be in the back of the plane. Moving back all rows had one person and one chair open, so we had to sit apart. Useless crew as an elder couple asked to sit together and were told to check with passengers. Oh and the flight was delayed 3 times."
Cons: "They didn't have enough room for my carry on so they forced me to hold it on my lap for the entire flight. When I asked if it could be checked, they said no. This was a big safety hazard which shouldn't be overlooked."
Cons: "Four hours of delays."
Cons: "Kiosk option wasn't supporting the baggage check policy, resulting in passenger were unable to print baggage tag and had to wait in long line over 1.5 hrs to check bag with staff. They also understated. It took me over 2 hrs to get throug check in process, not counting 45mins + through security check and custom. I had asked staff to expedite the process. C my flight was boarding. Staff could care or less and walked away. I had to run to my gate and almost miss my flight. Also, I was told that 1st checked bag was complimentary as this is a express aircraft. Staff wouldn't honor that. Come to find out as I entered the aircraft that they made many passengers do the complimentary gate check anyway. Rude and unaccompdating staff."
Pros: "was a really great trip- I took the dreamliner last week and that was an amazing treat"
Cons: "Westjet gives pretzels or cookies complementary- I was surprised Air Canada didn't do the same Was a little squishy but all planes are!"
Pros: "Nice staff"
Cons: "Not much"
Pros: "Everything went smoothly. The crew was fabulous and the flight smooth."
Cons: "Not a single complaint from me!"
Pros: "In general, everything is fine. Boarding was good"
Cons: "Lack of food options for people with celiac disease. No ingredients on the dip in carrots and celery dip. Was told it was gluten free, but had a very bad reaction to it."
Cons: "Flight was delays from anotjer air company i had to paid 160$ to get on the next one.."
Pros: "One person assisting passengers whose flights had been canceled was gracious and skillful."
Cons: "My flight, 370 was canceled. Initially, one of the AC staff at customer service was overwhelmed and impatient. The next flight was delayed by about seven hours. My baggage didn't arrive in Toronto. I found it extremely difficult to learn where the baggage could be, spent hours on hold with Air Canada and then Dynamex, and waited four days to receive my bag. I was with about 100 people at a summer camp. The staff created a funny skit about AC, Dynamex (sp?) and the endless "your call is important to us" tape recording. I understand that flight plans must be canceled and changed due to weather, but AC relies too heavily on automated "service.""
Pros: "The crew was inviting, helpful, and very kind."
Cons: "Entertainment system did not work. No WIFI on the plane (which was, admittedly disclosed upon ticket purchase, so it was no fault of air canada). Chairs were very uncomfortable and the individual in front of me reclined fully for the entire trip."
Cons: "Both my flights (there and back) were delayed, my luggage was lost after I was asked to volunteer to check it in and on the delay (YYC to YUL), I wasn't even given a food voucher after being made to wait 8h in the airport. This was AFTER the crew promised they would hold the other flights (also operated by AC)"
Pros: "Crew was late on first leg delayed 3 hours than nobody to close the cabin door from outside ,missed connecting flight. Than did not have inventory in Chicago to out up in hotel had to pay out of my pocket and to this day can't get hold of customer service to get claim resolved. Sent through email and nothing. Even went down to my airport in Phoenix to speak and no help. Also lost bag as well. Which later found by united not air Canada. Unbelievable"
Cons: "My trip was suppose to have two stops from Saint John to Louisville (one in Toronto and one in Chicago) but instead it ended up being a one stop flight from Saint John to Toronto to Cincinnati because I had to change my whole itinerary due to delays in air canada flights that caused me to miss my other connections. This made me to fly into an entirely different city and have my reception drive to get me for the only other option I was told by an air Canada representative was to take the delayed flight and miss my last connection and overnight Chicago (one of my original connections) and then fly to Louisville the next morning. This was not something I planned on doing and didn't have the time to do so had to find an alternative arrangement to get me close to where I needed to be. The first flight I was on from Saint John to Toronto was also delayed causing the flight to be late upon arrival at the Toronto airport. Not only that but then had to wait in line at the customs center for over an hour for only one customs officer was there to clear over 100+ passengers. Even if my other flights were on time I would have missed them due to the delays all around. Over all I was very displeased with how the day progressed, how I wasn't given much help from the air canada representatives at the airport other than them saying "there's nothing we can do" and for how the day continued to get worse with delays and problems all linked to air Canada."
Cons: "AC373 on 07/23/16 - need I say more? Having an airline background and now the HR mgr of a very large hotel chain, I understand many things that are out of a companies control, ie: weather etc, but....never have I witnessed airline staff YELLING at passengers "it's not our fault and the agents need to leave so they don't go into overtime?" Yes, some passengers were difficult, but it's part of the industry. If you can't handle w/care and service - don't choose as a profession. Very unimpressed with AC's customer service, guest recovery - they made it seem like it was more of an inconvenience for them. Can't imagine "choosing" to fly AC again!"
Pros: "Landed alive in vancouver"
Cons: "Second time in two months that they delayed my flight by at least 3 hours."
Pros: "I sat with my husband by the window."
Cons: "First the plane had a delay for an hour, then additional two more hours of delay because we had to wait for another plane with passengers had to connect to the flight. Once we were boarded, we waited another hour for more passengers with luggage issues. After the plane took off, I was happy that the crews continued to offer us water, then I found out that there was no meal plan for the flight. I was hungry after all the unexpected wait plus the 4.5 hours flight to Chicago. I feel that the airline could offer passengers a meal after all the unexpected delays."
Cons: "Moving through security and customs in the Toronto airport was incredibly slow, with 4 or 5 checkpoints, all with lines. Staff were polite but there were not enough of them. We almost missed our connecting flight, and our bags apparently did miss it, because they have not yet arrived in Chicago (see previous comments). Air Canada should have seen the problem in terms of timing with the connecting flight and expedited better. Will try to avoid Air Canada in the future, especially if there are connections in Toronto."
Cons: "Staff needed assistance in folding stroller - whereas this has never been a concern on porter. - stroller was thrown on the floor at landing and retrieval."
Pros: "The pilots always announced when to expect turbulence and apologized ahead of time; turbulence really wasn't that bad either. In-flight entertainment never cut out, though the options were limited."
Cons: "The intercom that the flight attendant used to speak to the passengers was very quiet, so it was hard to hear what he was saying every time. However, the pilots' intercom was very clear."
Pros: "In-flight entertainment console is pretty good"
Cons: "Departure was 40 minutes delayed right off the bat for reasons unknown and unexplained. Then, worse, mechanical trouble on the tarmack, we had to return to the gate and power down the plane, while still remaining on board, unventilated and unpleasantly sweaty, in the dark even for a while. What should have been a quick 1.5 hour flight and 8:30pm arrival thus became a sweaty 4-hour ordeal and almost 11pm arrival. Not the end of the world, but I was a bit taken aback at the absence of apologetic behaviour, like perhaps serving drinks while we're sweating on the tarmack, or heaven forbid, a meal of some sort considering we were departing later than we should have all already been home."
Cons: "if you get in a que, then the computer goes down , your dead, AC line will be 1.5 hours to get to rebook. then you have 2 day to stay before you can get out. if you decide to go on delta because staying 2 day in hotel is more expensive than buying a new ticket ac will not refund you. Air Canada is the least flexible airline in the world relative to refund."
Pros: "Tv in all seats, individual air controls, the crew was nice and I offered up my bag to go on the checked bags when asked and it was the first one out on the bagged claim"
Cons: "I'm 5'8 and my legs hardly fit when sitting straight in the seat"
Pros: "was forced to spend the night in Toronto because Air Canada didn't seem to know that there would be a huge crowd at the airport that evening. I was told as I exited my flight that I would not make the connecting flight and I had to spend the night in Toronto. I will never fly Air Canada again"
Cons: "after wetting half hour in the line they said i didn't pay for my ticket and tell me to parches a new ticket"
Pros: "On time, good service and reasonably comfortable"
Cons: "Food options limited and quality very poor."
Pros: "It was comfy. Individual screen."
Cons: "We took off 25 minutes late and no food was served, not even a snack. I had to pay 25$ to check in my suitcase."