Excellent. All well and accommodating. Clean and very good food. Peaceful travel experience
The food wasn't to good but the crews were great, clean plan clean bathrooms always
Always on time and flight crew were great. Boarding in Manila was a bit chaotic and disorganized compared to Incheon.
Never had a flight delay issue with Korean Air, that's why I always go with this airline.
Flight crew were very attentive and made this trip a pleasure. Plus the fact that this our first time flying business class.
The boarding process was efficient and quick. The seats were comfortable. The food was good. The service was excellent. We had a lovely flight from Seattle on Korean air
Flight crew was fantastic. The aircraft was meticulously cleaned at all times. The crew was continuously checking to see if the passengers were ok.
Korean are so racist and when I ask question or directions they totally ignore me and say racist. Also they give me an rude attitude.
Customer service is not a top priority from boarding to while on flight, was belittled on boarding Some staff speak english at almost a 0% fluency
2 hour connection time in Seoul to make plane to Bangkok. Giant security lineup. Lots of worry over making flight reduced joy of flying via KE/Incheon. This was a repeat of my flight in Nov 2022, so apparently is the new normal for KE. Flight was boarding after I was forced to jog what seemed to be 2 miles from security to my departure gate. Please fix this. I still cannot understand that if you have already been screened in Canada for dangerous items, and there is no opportunity to obtain any between one plane and the next, why you should be screened AGAIN.
Plane was one hour late. Hardly any space for our carry-ons. Stressful to catch connections.
I like the wider seats, Plus lots of legroom, Lacking entertainment, no tv or screen to play with
8 hrs. Of waiting instead of couple of hours..the only good thing I'm still able to go to my destination...
When flying premium on a two our flight a light lunch would have been nice considering the price you pay. A Kit Kat bar and bag of chips is rather cheap service.
Very good experience. Great cabin crew. Much better than expected
Typical Canadian airline experience. Charger and tray were broken, food was poor quality, and yet you're still paying more than flights with equal to better service than elsewhere globally.
The keg from Edmonton to Toronto My wife found it very cold. Other than that great flight.
We were happy with our experience. The price for tickets was much less than Delta and we actually took off and landed a little ahead of scheduled times.
Friendly helpful crew but that did not make up for cramped, uncomfortable seating. Anyone over 5.5 feet and 150lbs is going to feel crammed into the tiny space they have allotted for seating unless you are a special rewards customer, then you get the properly human size seats. With the outrageous price of flying these days, even in economy, the very least they can do is provide you with a comfortable seating experience. Especially since if there is any kind of delay on the ground you're likely to be stuck there even longer than your scheduled flight time.
Fir premium economy passenger they didn't plan food properly ,only had 1 option available out of 3 on the menu as well as the drinks choice was limited
Terrible food, unprofessional flight attendants, and an uncomfortable seat. The food they provided was the worst I have ever had since I flew. They were worse than any cheap food you can get at convenience stores. I feel that a racist looking fight attendant was scanning me as she was passing by me. A man sitting in front of me fully extended his chair to the back, so I had virtually no space to eat with reasonable comfort. Many people were so inconsiderate of others and fully extended their chairs to the back that they did not have enough space to eat. Flight attendants ignored these situations and never bothered to tell passengers to return their chairs to upright positions during the mealtime. I want to be comfortable and don't care if others feel uncomfortable because of me. Those were the dominant thoughts of people in that airplane. I paid more than $2000.00 for this terrible experience.
There wasn't much leg-room, and although I requested a vegetarian meal, there was an error and I did not get one. Everything else was excellent.
The flight was excellent the problem was that my luggage was damaged (zipper pulls ripped out) and it is difficult to contact the number to claim the damage while in another country and going back to the airport is not an option and no matter what I tried I got the same response to just call the number that is not possible for me to call in the first place. So very disappointed that I can’t claim such damage and that now I have to take part of my trip looking for a new luggage.
Bad. Staff needs training on hospitality. I was on emergency flight and being s vegetarian had no food served. Air Canada should carry at least additional neutral trays of food.
Alright. 15 hours is too long of a flight. I wish the connection was out of Vancouver like it was on the first galf
Good entertainment but couldn’t use the free wifi. I put in the seats and last names it didn’t let me through.
I never understood why I couldn’t add a bag in the overhead cabin where I was seating..eventually the bags/suitcases were from other passengers that weren’t at my seat. How inconsiderate and most probably we paid the same price…
The gate and check-in were a nightmare. Even though my itinerary only had a layover in Vancouver, I was required to recheck my luggage, then I was required to pay $135 for a reason that I still can't understand-the agent's explanations made no sense. I am furious with Air Canada. (On top of this, my flight to Seoul was delayed and I ended up missing my connection to Ho Chi Minh City.)
There was a crying baby on board, and it was really loud and annoying. Otherwise it was very good.
I wasn't able to get on the flight because they didn't tell me about the form
