Too many late departures, but the most decent AC flight in ages
Pros: "Boarding easy and not rushed. Crew friendly and laid back - didn’t seem uptight. Nice aircraft. For a long flight, it was surprisingly easy."
Cons: "Economy space is still so cramped for a long flight. Food was fine and what would be expected. Not remarkable."
Pros: "Very smooth flight. Nice 787"
Cons: "Very cramped no room to move. I can't believe the meals that were served. Very small portions. A slice of bread for breakfast. No butter just dry bread and coffee!!"
Pros: "The crew was very helpful and nice!"
Cons: "The baby changing tables are way way too small and the metal hinges on them are dangerous The plane seemed small - like the seats and restrooms. It was a tight squeeze"
Pros: "Flying with Lufthansa as usual was another great experience! The staff at Pearson was helpful. The crew was awesome. Overall happy. But NOT with Kayak."
Cons: "The booking with Kayak was a disappointment! After booking, kayak informed me that I will receive confirmation from LH. I did. There it said 1 piece of luggage is free. However, at the airport I was told that bc I booked with Kayak there are other regulations. The LH receipt where it said FREE didn't count. I paid 60$ per luggage per person. I was mislead!"
Pros: "good food and support for wheelchair but have to wait longer then expected"
Cons: "my beg missing and take 3 hr at airport just to find out that i am not getting my beg and its 4 days now no reply or update from anyone....."
Pros: "Just the in-flight movies"
Cons: "It was a 787 but any or all room was taken into cramming more seats. Food was the worse I've ever had on a long distance flight. Bland and despicable. This is the worse international flight as far as room or food. Requested for an exit row seat but was told it was an additional $125 charge. Really that's how Air Canada is getting business by giving customers a very poor experience. A group of four us traveled on this trip and we had the same consensus and won't be recommending Air Canada."
Pros: "Liked the entertainment system and the fact that none of my luggage was lost on this trip. (Air Canada is a real pain to deal with on lost luggage.) Vegetarian meal was not gourmet, but good."
Cons: "Arrived late so next flight had to be rebooked. They did give us a food ticket though. I would give it an overall good rating (instead of okay) if it had not arrived late."
Pros: "Liked my seating which I paid for dearly"
Cons: "No entertainment at all!"
Pros: "This was a long flight so we opted for premium economy, which upgrade was very reasonably priced. Almost everything about the flight was wonderful; friendly, efficient crew, comfortable seat and temperature, tasty food and generous drinks and on-time departure and arrival."
Cons: "The entertainment app which we downloaded to our iPads prior to the flight, is a bit flaky in that it would get in a loop of advertising and made watching a movie frustrating"
Pros: "That it got us to Italy."
Cons: "Crew was outright rude, seemed to go out of their way to be disrespectful and unhelpful, no information ahead of time to download the app to get the then subpar entertainment. No wifi option. Seats horribly filthy, gum stuck, trash, magazines all outdated and torn up, and little to no room. Worse than any other airline. food was pretty gross."
Cons: "I had to eat a big pizza from outside.. nonsense food and only water being served 24/7 as if I am from a desert..bullshit."
Cons: "Flight was delayed by 10 minutes but had to wait 45 minutes on the plane before take off. Quite stressful and tiring!"
Cons: "We got held up in Calgary due to the fact they lost everyone's checked bags then we finally got to LA they still had lost them. They told us they would have the bags to us in a matter of hours but it took 3 days."
Pros: "I wish my INTERNATIONAL flight on Air Canada had been as nice as my flights within Canada and the US. The international flight had no screen to watch movies, etc. theis flight within Canada was very pleasant. The boarding delay was bad, but the flight was fine."
Cons: "Crowded space at Montreal airport and long delay.seemed chaotic"
Pros: "The people at Air Canada were friendly and clear with what was going on."
Cons: "Flight was delayed even though the plane was at the gate."
Pros: "The snack selection is excellent"
Cons: "No complaints"
Pros: "Efficient and helpful."
Pros: "The smiling and helpful crew members"
Cons: "The seats were uncomfortable and the tv didn't work well"
Cons: "Due to icy weather we missed our flight from Montreal to Las Vegas Wed Jan 4. Could they not have waited for the delayed flight from Ottawa to facilitate this connection? Many people had to wait overnight in the plastic airport chairs until the next flight at 8am Thurs Jan 5th. At that late hour could not the lights be slightly dimmed, the heavy beat pop music loop discontinued, and a dispensary machine with water, coffee or tea be in the departure area? There was none and the other shops had closed. It was overly bright, noisy and impossible to stretch out on the seats with rigid dividers."
Cons: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
Cons: "I didn't care about putting my own tags on my luggage or I had to put it on the conveyor. But when I get to my destination and no luggage to be found, I was pissed. The only thing I didn't do was put my luggage on the plane and when I did get it, the luggage was damaged. My luggage went from Kingston - Toronto - Barbados, back to Toronto with nothing wrong with the luggage. They cancelled the last flight to Kingston,so they put us in a hotel. But from Toronto back to Kingston was hell when we got to Kingston."
Pros: "Drop off at the counter was fast and easy on the upper level departure entrance. From my drop off at 9:00 am, I made it thru baggage check-in, passing thru passport control, passing thru security and into the gate duty free area in 25 mins! Impressive experience."
Cons: "With an hour delay out of Paris due to waiting for missing aircraft flight documents to be completed and delivered to the airplane on the holding ramp, we ended up arriving in Toronto an hour late. With only an original connection time of 90 minutes, it was not possible for me to make it thru Canadian and US customs to the connection gate. I was to learn that no other connection to a Kansas City was available until much later in the afternoon / early evening. As a result, I ended up arriving in Kansas City 6 (six) hours later than originally scheduled, three quarters of the time it took to travel from Paris to Toronto. To say the least , I was not at all thrilled having lost that time."
Pros: "It was a very good flight. A pillow and blanket were provided which was good for comfort and to keep warm because it was very cold on the flight. The hot meals that were included were tasty and the the coffee was good. The bottles of water were a nice touch."
Cons: "Better temperature control"
Pros: "The bathrooms were clean and the dinner was pretty decent. Lots of movie selections. The crew was nice."
Cons: "The space was cramped. My flight from Toronto to Seoul was not good. I was seated right next to the bathroom and the way the seat was positioned, it stuck out next to the bathroom door. So, people were constantly walking into my seat and I could feel the air (and smell) from the bathroom every time someone opened and closed the door. It was very uncomfortable."
Pros: "Helpful crew. Seats seemed to have a little more room. The "red eye" flight was quiet and dark. All in all, pretty good."
Cons: "My movie/tv screen was broken on one flight."
Pros: "Seating in a double rather than triple layout."
Cons: "Delay of almost an hour on the runway because of a mechanical problem, after being asked to turn off cell phones and so we couldn't notify those meeting us. Our flight arrival did not appear on the board at Pearson , thus complicating our communication with those meeting us. Baggage was slow being unloaded. Will seriously consider flying to Hamilton with West Jet next time we return from Halifax."
Cons: "AC was helpful arranging a delivery of the delayed luggage. But carrier was further delayed from the scheduled delivery time."
Pros: "Good service"
Cons: "Nothing much for breakfast"
Cons: "on march 13/ 2016 booked my tickets on kayak.com so end up getting it with vayama.on july 28 missed my flight for a family raison called vayama and explained the situation they said they will help me just they need to confirm with the airlines (air canada) and they will give me new tickets.no body called me back ,called air canada said: we have ticket but you need to get it from vayama.called vayama again he said sorry about that i will let everyone know and he promise me that i will get help a.s.a.p.did't hear from them left with my wife and two kids in morocco for a week end up buying new tickets from laufthansa"
Pros: "Modern plane, space, good service"
Cons: "The pasta was not good and the piece of sugary bread for breakfast was also not good."
Cons: "The flight attendants were overwhelmingly rude and unhelpful."
Pros: "The crew was kind, helpful and expedient in their work"
Pros: "Boarding was very smooth, I noticed that there was an attendant who made sure customers were getting through on time and would push anyone with 30 minutes or less to their departure time,"
Cons: "There was no food or snacks provided, despite the flight being over 4 hours."
Cons: "On the air canada website it said food included on international flights but when I got on the plane they said Panama - Toronto was not covered as International. ...really?"
Pros: "We got there safe."
Cons: "Got to airport in morning only to find out flight delayed 3.5 hours. No prior notification so instead of waiting in my comfortable home I got to wait at airport. Check in lady was a witch - sorry I made you do your job. Bounced my luggage for being 3 lbs over. Lame excuse of plane mechanical problems for delay. My girlfriend flew same flight 10 days earlier and had same thing happen. If Air Canada has that many mechanical issues I'm not feeling warm and fuzzy about them."
Pros: "Everyone was nice and the seating area had room."
Cons: "Fixed arm rest - could not raise up"
Pros: "This was the usual flight. Nothing exceptional. The flight crew were very nice."
Cons: "Was delayed so long I almost missed my connecting flight."
Pros: "We had a pretty uneventful flight from Tampa to Toronto using Air Canada. That is a good thing. The airline offers complementary juices and drinks of the nonalcoholic variety. No complaints."
Pros: "first time aboard a Boeing Dreamliner. Plane was a nine series-fairly new and is no doubt the best plane Air Canada has since their L1011 (back in the 80's)"
Cons: "Charging for checked luggage and seat selection puts Air Canada in the same league as mass carriers such as United whose service and quality of flight experience is at the bottom of the scale of carriers."
Pros: "The crew were friendly and the food was pretty good."
Cons: "There was no music/entertainment provided by Air Canada. No flights over 4 hours should be without monitors for movies and/or music. Being told in-flight that we could have downloaded the Air Canada app was inexcusable as one couldn't download anything during the flight. I've been on many flights and the only other plane that didn't have entertainment or music options was going from Cape Cod, MA to Nantucket; a 20 minute flight on a Cessna. I was not expecting any music or entertainment on that flight, however. My wife and I were very disappointed in Air Canada from this perspective. We have 4 children and would pay extra on different airlines would never fly it again. We were grateful from Toronto to DFW there was entertainment, though."
Pros: "Very pleased, the plane was very clean and new, entertainment options were great. The crew was fantastic."
Cons: "The food wasn't great. I had the pancakes and then a chicken sandwich, both of which were very average."
Pros: "2 seats together"
Cons: "no wine with dinner awful service felt we were bothering the staff movies on AC app were awful food was awful damaged brand new luggage and said they didn't cover the damage awful awful awful"
Pros: "There were some pretty recent movies and some older ones that I remember watching when I was younger. Both options were good."
Cons: "Despite there being both new and older movies, there seemed to be a limited number of movies and shows. I feel like there could have been more, but it might be just me."
Cons: "Flight overbooked. Told I didn't have a seat until 45 minutes before departure. Staff were rude and unhelpful when tried to ask why i didn't have a seat, No food on flight and generally poor service."
Cons: "Baggage claim at final destination was a complete mess. I went straight to the baggage claim area after our flight and never saw any baggage come out at the designated carousel. Checked with the baggage office and they apparently don't work with Air Canada and sent me to their check in desk where no one was available. Customer service was only able to fill out a form listing me as missing my baggage and tell me to head home. Had to return to pick up my luggage the next day, but the Air Canada manager couldn't even tell me if the baggage would have gone to the baggage claim carousel or to the check in desk, because it seems they have no established protocol. With it being such a small flight (only around 10-15 of us total on the plane), it seems like a brief announcement of where our luggage would be could have saved people headaches. Being small seems to be an issue where the airline itself doesn't have any real established protocols or a substantial presence in the Columbus airport at least. So overall, not impressed with the management when checking in or out in the actual airport."
Pros: "The breakfast, one piece of poundcake, that was the only highlight, and one decent size bathroom."
Cons: "Boarding was unorganized, nobody knew what was going on, but the biggest disappointment is there were no movies there are no video screens on the entire plane so unless you bring your own device and have pre-downloaded Air Canada app there are no entertainment options at all! Who ever heard of a transatlantic flight that didn't have a movie? Make sure you download the app so you can at least watch the movies on your tiny screen."