Daily cleaning, installation of cabin HEPA filters on flights from Fort St. John to Costa Rica
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Scores according to KAYAK customer reviews
Pros: "Crew was great"
Cons: "No entertainment at all, read the brochure a few times"
Pros: "Crew was very nice. My mother needed a wheelchair on and off each time. And the staff was there to help her . That was a blessing"
Cons: "Not much. I know seating is limited on space, so that’s the only thing . Wish there was more space."
Pros: "Nothing to be completely honest"
Cons: "Airplane was old and dirty. Flight attendants were extremely rude and condescending. The plane arrived nearly 3 hours late. Boarded 30 minutes late waited on the tarmac for an additional 2 hours while they performed maintenance. They ran out of food for what was now an 8 hour flight. Starving!"
Pros: "Crew was very friendly and helpful"
Cons: "This was the first time in 37 years that I have flown so i had a little motion sickness but that has nothing to do with your crew or airline. This experience was very good thank you"
Pros: "This flight was fine. It was utilitarian. Did not stand out one way or another."
Cons: "It was all good."
Cons: "The flight attendant was super funny, telling jokes, went over and beyond to make everyone feel comfortable, relaxed...Big kudos to WestJet for that!!!"
Pros: "the flight was short and convenient"
Cons: "the flight was good and met our expectations"
Pros: "Lots of leg space"
Cons: "Poor communication on the reason for the delay"
Cons: "Receiving emails from kayak about a flight that I canceled and didn't go on"
Pros: "Maybe not Westjets fault but one of the affiliated companies. Loading up for Cranbrook, I could over hear the baggage loaders day, “we’re overweight”. Next thing you know, 4 people are short their luggage at the final destination. Takes one day out of my vacation."
Pros: "Getting home"
Cons: "Leaving Montreal"
Pros: "Good movies...uuneventful flight and on time. Good service and funny steward."
Cons: "The ground crew in Calgary were slow getting boarding ramp onto aircraft. Little leg room in coach in rear seats."
Pros: "I slept throughout the flight"
Cons: "Because of the discounted fare I was placed in rear seating at the very back of the plane and to change seats was to cost me $14"
Pros: "Crew were great, service was spot on."
Cons: "Plane was old, seat didn't recline, no tv screens in front of seats, temperature was freezing (but in fairness I was at the emergency exit) and worst of all NO MEAL?? ON A NINE HOUR FLIGHT? Arrived very hungry."
Cons: "Flight got delayed for over 2 hours"
Pros: "It is nice to fly on an airline that seems to still care. Lady accross from me obviously had a fear of flyig and the attendants dis a great job of trying to calm her. They were more than helpful directing the lady next to me on where her departure gate was as well"
Pros: "Airport services were excellent. Wait at check in and security were very little, just a few minutes. We had an awesome experience on both Calgary and Montreal sides"
Pros: "First flight got cancelled. Mind you it was a 830am flight so I left to the airport at 5am. The moved me to 10am flight, then I get to the gate and get notified that I was put on the 1145 flight. The longest day for me in a long time for travel."
Pros: "Amazing Service at the registering counter at the airport. One for the two flight attendants was very nice. Unfortunately, he was not the one assigned to my section."
Cons: "One of the flight attendants was incredibly dismissive. “Forgot” to ask for my order to get lunch, so needed to call him so he could take my order (he was already in the middle of eating his own food) and of course by then what I asked for was not available, and the options for food were bad. On top of that, the trash from the top of my table was not cleared for a long, long, long time (even though everyone else’s in my section were clean). First time this happens to me in all my years of flying, specially in upper economy class."
Pros: "At least they flown us back home.."
Cons: "Our flight to Toronto delayed by almost 3 hours and this was updated only 20 minutes before boarding, staff at checkin counter giving senseless excuses for the delay like crew members yet to come,weighing and balancing the baggage for fuel upload and even funny thing that captain just started his paper work for departure ( this is 2 hours after scheduled departure ). Did not offer any food coupons or any kind of compensation to anybody which created lot of inconvenience for travelers with young children..show some empathy Westjetters and operate like a professional carrier not like a curb side cab driver.."
Pros: "Baggage didn't get lost."
Cons: "Boarding gate attendant was rude. Announced boarding for infants, then got annoyed when me and my wife went up. Queue had formed for general boarding, she wanted to board that line first...for whatever reason. Onboard flight attendants were rude, I stood in the galley for 30 seconds to wait for my wife to change our baby in the washroom and was asked to move back to the cabin. Flight attendants were just eating their food back there, not working at the time."
Cons: "Flight was delayed 6 hours"
Pros: "The staff are very professional and friendly."
Pros: "Affordable, great service, and easy"
Cons: "The internet and TV service were both broken on the flight. I missed out on much of the work I had to do. I was very disappointed that we were only told just minutes before boarding. I was not prepared to spend 5 hours on a flight with a screaming baby, unable to work or watch tv."
Pros: "Complimentary drinks"
Pros: "Friendliness of crew."
Cons: "Small plane, long trip in cramped quarters."
Pros: "The friendly crew."
Cons: "Crowded seating. Canceled flight. Moved to a much later flight and that one was late taking off. Use to like flying West Jet when it started flying to Canada. Not so much now. Scheduling is getting worse. Are you canceling flights because they are not full planes?"
Pros: "The ticket price was great. The crew were nice."
Cons: "There is no monitor in front of you/in-plane, so bring your own tablet"
Pros: "Re-booked on Westjet after my WOW airlines was cancelled. Didn't know what to expect - pleasantly surprised, Great service from top to bottom leaving Gatwick Airport. Will make them my top preference in searching future flights out that way."
Cons: "Nothing - the entire experience (check-in, flight, deplaning) exceeded my expectations."
Pros: "helped me find my bag when another airline lost it."
Pros: "All staff were amazing"
Cons: "The Toronto airport has to be on of the most unorganized and disfunctional airport in the world. I have never seen any airport as poorly designed as this one. I would suggest that any traveller try to avoid this airport because I have never had a good experience at this airport."
Pros: "It is inconvenient to disrupt your plans with such delays"
Cons: "It is inconvenient to disrupt your plans with such delays"
Pros: "Crew was friendly"
Cons: "Equipment problems, flight delayed and equipment changed, bumped from a decent (preselected seat) to the back row next to the toilet. I respect mechanical and other problems happen and are not always in the control of the airline, but the customer experience certainly is"
Pros: "No stops in US."
Cons: "Small seats."
Pros: "I like the fact i made it home inflight environment and entertainment was a little more than to be desired.i fly every month and am not one of those guys that meeds attention but staff was very cold and didnt care"
Pros: "The overall experience on my westjet trip was great. Everything west jet does - and all the groups in the airport are fantastic !"
Pros: "Was on time and i was upgraded at no charge. The westjet staff is always friendly."
Pros: "Nothing good to say about this air line. Las 4 flight have been late..,,,,,,,,,"
Pros: "Free booze"
Pros: "Flights were on time and luggage arrived safely."
Cons: "I couldn't access inflght movies as I didn't realize I had to have the WestJet App downloaded prior to the flight. In any event I like having a screen in front of me rather than looking at a tiny Android screen. Also on a 5 hour flight it seems we should get a hot meal rather than having to pay extra for meals."
Pros: "Stewardess let me change seats to a cooler part of the cabin at the back of the plane."
Cons: "The air temperature in the cabin was too hot."
Pros: "Didn't realize that I had purchased a Wrstjet Plus that slowed me to get work done"
Cons: "Having to be re screened between LA flight and Victoria flight at YVR"
Pros: "Great service"
Cons: "The online entertainment was not working."
Pros: "On time"
Pros: "The plane was nice and the pilots also cared about being on time."
Cons: "A couple checked their bags and for some reason ended up not flying with us. So the airline staff spent an hour searching for the bags and delaying the flight as everyone sat on board the plane. No entertainment was available on the plane and the flight attendants were also quite rude. This review is coming from someone who rarely complains or gets mad. If you have the opportunity to fly another airline, I would recommend it."
Pros: "Crew and ground staff exceptional !!"
Pros: "More leg space than I was used to and pretty spacious bathrooms (I'm 6'5")"
Cons: "The purchased Wi-Fi went down immediately and didn't come back up until 8 hours into the 10 hour flight."
Airlines flying from Fort St. John to Costa Rica have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Fort St. John to Costa Rica
Masks required on board, masks provided on flights from Fort St. John to Costa Rica
Social distancing seating
Middle seats unavailable to book on flights from Fort St. John to Costa Rica
Testing for antibodies, testing for symptoms for flights from Fort St. John to Costa Rica
Waiving of change fees. Search flexible flights from Fort St. John to Costa Rica