the snack at the end was an improvement of previous flights of a year ago . crew were responsive and gave good service
I was rescheduled when I missed my flight due to border clearance issue
Ditto to what i said earlier. I thought my earlier response included this flight too!
The flight was clean, boarded on time, provided priority boarding since I checked in my carry on. The food was ok, it could have been better. The worst experience was one of the flight attendant talking rudely to the passengers sitting in the seat in front of me. Those passengers spoke broken English and might not have had enough experience flying, but that is no ground for any disrespect. It is the attendant’s job to be respectful to all passengers, of course if someone misbehaves with them. I don’t think this couple misbehaved with anyone on the flight.
I did not like ANYTHING about Discover....see my previous comments regarding our trip. I will do everything possible never to fly with Discover again!!!
Great experience. Crew were great. Boarding was smooth. Would request some Christian Worship for the entertainment.
Despite booking our flights 3 months in advance, my spouse and I were given different seat assignments for the 9 hour flight back to the US. At the boarding counter when I asked if we could have assistance changing seats, I was told it was a full flight and I should talk to the crew once boarded. When I asked a crew member for assistance in fixing the issue, I was told that I was welcome to ask around but that they couldn't force anyone to change seats. Everyone around us seemed to be with their traveling companions; ultimately, we got lucky with one row having empty seats, so we moved ourselves once the doors were shut.
As with all airlines the seats have too little room for a transatlantic flight. Boarding areas were very crowded, more than I am accustomed to. I didn't like that I had to pay extra for a checked bag. It wasn't obvious when I chose the flight. The crew was great and very helpful. The aircraft was great and I felt safe and in good hands. I would recommend the flight despite the drawbacks as they are common to most airlines.
They cancelled the Vancouver-Comox flight last minute and did not give any information. Air Canada is the worst airline that has ever been.
Airlines should stop being forced to enforce immigration laws. They are not properly trained to do so.
Cancelled - booked on train; and then flights started running! I spent 5 hours with 2 changes on train while flights started and is 50 min
The crew was very nice. The equipment on the 747 felt old.
Business Class Configuration was excellent- private and comfortable. Crew and service were excellent. I really appreciate Air Canada cabin pressurization equal to an altitude of 8,000ft. Upon landing, I felt more alert and refreshed than typical for international flights
Hard to use tables and TV screens interfere with the enjoyment of flight experience. Other than that it was a smooth and comfortable ride and we were well taken care of.
Excellent flight overall. Lufthansa Business service was excellent with great cabin crew and very good food and wines. The seat comfort was excellent. Only a slight reduction in score due to the 747-400 being a relatively loud aircraft these days.
The boarding process is not well organized at all. It need to be totally revised with an emphasis on order.
Loved the food (vegetarian in our case). Super pleasant. We're in our 60s/70s and not speedy anymore but I never felt rushed. Entertainment choices very current, personalized, and fun. Asked to change seats with a man who had paid for his seats as well but something had occurred in process so he was two rows away from his small daughter. Staff was very efficient at mediating the exchange and gave us a beautiful little travel pack as a gift to agree to it. The seats were comfortable but reclined a bit much for my comfort. I'm glad I'm not claustrophobic as the person in front of me reclined to the max and I felt very enclosed. Very efficient crew simultaneously as super pleasant.
The snack item was not very good. A lot of passengers disliked it
Left with delay due to a passenger health state. Overall the flight was good, smooth with no hiccups. Food was ok with only one choice for the economy class which was disappointing but not unusual these days. Crew was amazing.
Crew not helpful, Infant seat was purchased , instead I got infant ticket on lap, Car seat was taken away at the airport cuz of the type of Boarding pass that was given to us. Luggage missing at the destination airport .
Very nice flight very quick staff were really good. They speaking to me in German a lot when I’m English again if you’re the taller person I would pay extra for the legroom more comfortable.
One of the female flight attendants had an attitude. The snack toward the end was pretty bad. My husband and I were both sick the next two days.
Awful! Rude attendants at gate. We were rushed along just to wait on hot bus to board plane and waited an hour extra to take off. My luggage was and still is lost and it’s been stressful and inconvenient and a big waste of time trying to track it down!
It was freezing cold, the flight delayed and then I got rebooked to a different connecting flight with a four hour waiting time even though I would have easily made my initial connection
As I am 6 foot four and a large frame seek comfort was not very good hardly any legroom which I couldn’t enjoy my food
Internet was advertised in-flight but not accessible. The foot rest in premium economy was stuck. For both nobody I asked was able to provide an answer/solution. However, this will not stop me from booking premium economy again, which I upgraded from my initial economy I had booked for my outbound flight YYZ to FRA.
Take off was not good, too hot inside the plane and seats are beyond uncomfortable.
The return flight, the food was better. Didn't like that even at checkin we still had to pay when only 5 seats were available. Had to pay or would be stuck in the very middle between two others. I had to pay for an aisle and a middle seat. Both were considered prime seats but the two other middle ones were not.
The flight from Saskatoon to Calgary was canceled by WestJet due to the airline strike. Condor, as the main operator, did not inform us. We found out that information just when we arrived at Saskatoon airport. Fortunately, we had enough time to drive to Calgary airport and catch the flight to Frankfurt. We couldn’t claim compensation for the missing flight because nobody takes responsibility for this situation. When we tried to contact BudgetAir, they redirected us to Condor, and Condor redirected us to WestJet. WestJet keeps saying that they are not responsible for the ticket that was bought from a third-party company.
The seats are terrible. The boarding process was poorly organized. Little to no information was given. Gate change information was only provided at a time that was AFTER the scheduled departure time.
