overall good. my seat wouldn't stay reclined. onboard entertainment was limited. beverage service also limited.
I fell asleep during the first meal serving and woke up while they were picking up trays. They noticed that I had no tray to pick up so they offered me a meal without me asking.
Booked this by accident, when I missed my Peach Air flight from KIX to TPE that morning. And am I glad I missed it. Eva has to be one of the best airlines I’ve ever been on. It was my first official impression of the Taiwan, and it set the bar high.
Cons: "Everything was excellent. Left Bangkok on time and arrived slightly early but that’s good. Food was excellent and the staff were very helpful and friendly"
Pros: "Great service considering the extra ordinary conditions associated with the controls required during the Coronavirus pandemic."
Cons: "Cabin temperatures seemed to be very hot through the flight"
Pros: "Good food and service - great airline"
Cons: "The forced checking of bags of anything over 7kg, in spite of size, is ridiculous. Have now been waiting for over an hour at JFK waiting for my bag when it was small enough to keep in the overhead bin. I fly internationally once a month and never have to do this. A complete waste of my time."
Pros: "That’s be ok"
Pros: "Crew and seat."
Cons: "Larger seat."
Cons: "plane was 2 hours late, which sucks. they don't tell you it is going to be 2 hours late. you couldn't enter the boarding area (in Taiwan airport) until one hour before departure. if you you are familiar with Taiwan airport, then you know the a then they tell you the plane will be another hour late."
Pros: "Crew did their best despite the poor circumstances."
Cons: "Be on time, even delayed time was not on time. Seats are tightly packed together. This resulted in cramped seats and not every row having a window. Aircraft pressurization is uncomfortable compared to newer aircrafts. No onboard entertainment system. Only serving of food is small snack and drink"
Pros: "Good movie selection"
Pros: "Very comfortable Business Class seat, pretty good entertainment."
Cons: "Service seemed a little off, especially relative to a much shorter FUK-TPE flight a few days earlier. Flight attendants often approached from behind."
Cons: "Great service from flight staff."
Pros: "Superb flight all around. Excellent seat, entertainment, food and crew. Cute Hello Kitty/Sanrio items too."
Cons: "Rather long delay in turning off the seatbelt sign after takeoff, despite smooth flying."
Pros: "Seat from taipei to jakarta is roomy & comfortable"
Cons: "The seat from taipei to seattle should be roomier as it relates to longer flight time duration"
Pros: "Crew was attentive and nice"
Cons: "More space for economy"
Pros: "Late night flight, crew was good and timely"
Cons: "I got sick from the spaghetti dinner served 2 hrs before landing."
Cons: "2 restroom out of order flight bound tpe."
Pros: "On time"
Cons: "All was ok"
Pros: "Premium economy equal to NA/Euro business class"
Pros: "Good international films. Food was ok."
Cons: "First time the bathrooms did not feel or smell fresh. I fly EVA because of the way they keep their bathrooms clean."
Pros: "Customer Service was great"
Cons: "Afraid that the airline may need a backup plan in case people miss there connecting flights."
Pros: "Exit row seats"
Cons: "Food was okay. Service especially drinks were sparse"
Pros: "Great friendly and efficient service! Very lovely hostesses"
Pros: "We got the exit row seating and I didn't even care I was in the middle. The service was great and they will provide you will all the amenities. Overall great experience!"
Pros: "Flights attendants were helpful. Washrooms were regularly checked for cleanliness."
Pros: "I had a question about my ticket and had to call customer service, and was speaking with a REAL PERSON who was actually helpful within 5 mins! An airline miracle. Very gracious checkin, Great inflight service."
Cons: "Try to get an isle seat- seats feel small."
Pros: "Very professional and efficient Crew as always, horrible seat comfort,"
Cons: "there was absolutely no room to even lay down your arm beside you. This was for the flight segment from Taiwan To Vancouver. An almost 11 hour flight. Narrow tight seat I would never ride EVA air for this segment again. Terrible !"
Pros: "Thick blanket, toothbrush & toothpaste, eyes cover for sleeping, on time boarding, excellent overall"
Pros: "Isolated seating just two of us. Sea food option."
Cons: "Lack of variety in sea food."
Pros: "This review is for my flight to Philippines only as I cancelled my return to Vancouver to go to Europe. Comfortable seats in a new plane. IFE had a good selection. Food was good. Crew were friendly and helpful. Price was reasonable. Sleeping masks and earplugs were provided in the lavatory."
Cons: "My flight was able to be rerouted to Europe from Philippines. 2-3 month wait for a very small refund on my cancelled return flight (cancelled by me)."
Pros: "Service and boarding were very nice and smooth. Food and entertainment were excellent."
Cons: "I traveled with EVA in March and October and ate the same snack in both trips."
Pros: "Love the experience of tasting all the different variety of foods, and the AMAZING shopping they had to offer, not to mention the friendly people I came in contact with."
Pros: "Everything was quite pleasant. Decent breakfast, plenty of drinks, including coffee and tea. Very considerate and hospitable airline stewardesses."
Cons: "EVA Air app is quite lacking. My friend us the app, checked in and downloaded his boarding pass. Unfortunately, the lady at the secruity screening checkpoint couldn't can the pass, so he had to leave the line after waiting so long to get a paper boarding pass."
Pros: "Good seating..Good boarding. Entertainment was so-so system doesnt work very well"
Cons: "Skip the food"
Pros: "The food and entertainment are good."
Cons: "Although we were checking in ahead of most, we were getting the back seats which I am not comfortable with."
Pros: "Very impressed with the plane amenities and features. Delighted with the warmth hospitality of the crew."
Pros: "Overall Eva is a good airline (certainly beats United), but had a problem with the meal request."
Cons: "Requested child meal at the same time as booking seats (all online). Seats were as reserved, but had no record of child meal request."
Pros: "I like the staff."
Cons: "With my 5 year old daughter, the seats were uncomfortable since we could not lift the arm chair up for her to rest on my lap."
Pros: "When we were stranded in Manila due to a Lightning Storm and they closed the runway, EVA Air eventually gave every passenger waiting a bottle of water and snack buns! It was great! Also appreciated that they held the flight in Taipei so we could make our connection:"
Cons: "Very tight seats, mounted closer to wall so you couldn't really lean over and rest. Strange food listed as Western. Not food I had ever combined together....."
Pros: "Two great meals! And very friendly and helpful staff."
Pros: "Great Service by the Crew! Very very cordial and accommodating. Seats are 3-3-3, and very comfortable. Food tastes great."
Cons: "The IFE didn't have much variety, got bored after the first leg of the journey."
Pros: "Oriental vegetarian meal was thoughtfully organized and tastes well."
Pros: "The same as what we experienced from Manila to Taipei."
Cons: "The passenger who sat next to me had disgusting, stinky breath for the entire flight. Had nothing to do with the airline. Lol."
Pros: "Mechanics of aircraft. Boarding."
Cons: "Crew was not very friendly. Not enough staff for such a large plane. Food was not good and took a long time to get our first meal. Could not understand English announcements because she was not very fluent. Probably would not fly China air again."
Pros: "Good staff and very helpful"
Cons: "Not much variety of food in a long flight"
Cons: "This was my first time travelling with China airlines and this trip was our honeymoon so we were really excited for this trip but after flying with China Air, I dont think I will fly with them again. Flight attendants were really rude, Food was ok, There’s no selection of drinks"
Pros: "Absolutely Fabulous Crew, very attentive to Passenger Needs."
Pros: "Very enjoyable and comfortable flight"
Pros: "The Flight was awesome in all aspects, And the Seats were exceptionally comfortable"
Cons: "The food from Canada was very Canadian, but on the way back way more traditional chinese"
Pros: "All ran on time. Crew okay"
Cons: "Seat uncomfortable. Food awful. For such a long trip-impossible to be comfortable in economy."
Pros: "Services verygood"
Pros: "Relaxed trip."
Cons: "My monitor cut out a few times."
Pros: "Service and food is always great!"
Cons: "3 out of my 4 flights through China Air were delayed. This was strike 3. You know its not easy having to rearrange a pick up ride ever time your flight is delayed 2 HOURS. Once, twice, fine. But three times?! Ridiculous."
Cons: "Thieves cut the lock on my luggage and robbed me of valuables during my 2 hr layover in Bangkok. Spoiled my trip"
Cons: "flight attendant don't speak english clearly!"
Pros: "The plane didn’t crash..."
Cons: "there is pretty much no leg room if your over 5’6"
Pros: "Overall flight was OK. Seems like a good value for the price paid."
Cons: "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
Pros: "Staff, food, and entertainment."
Cons: "No food service until last hour of flight. No drink or offered."
Pros: "good service from counter & attendats"
Cons: "late departure"
Pros: "The flight was at the end of Thanksgiving weekend and was completely full, but the check-in, boarding, and in-flight service were all efficient and attentive. Food was pretty good, and the economy fares were very competitive. First time on CA, and would definitely use them again."
Cons: "One rude gate agent at SFO named Lisa."
Pros: "Entertaining have a ton of choose. Big screen"
Cons: "Silverware and food nothing special or choices."
Cons: "My seat table was broken and couldn't really eat my food without spilling and how people take forever to get off plane and staff doesn't regulate it should definitely make people who have multiple carry Ima wait until people leave to grab alll their stuff from cabin"
Pros: "People are nice..."
Cons: "Foods are not good"
Cons: "Unsat. I asked for my flight to get changed it did not happen I had to by a whole new ticket. Waste of my time and money"
Pros: "the trip was good"
Pros: "Attendants were polite and helpful"
Pros: "staff was nice, entertainment was good."
Pros: "well organized boarding. Crew communicated with passengers. Seat was very good. On time, even little early."
Cons: "I DIDNT GET BORDING PASSES FOT THE ENTIRE ITINERARY. THE TWO REMAINING FLIGHTS WERE INVISIBLE SO NO BORDING PASSES AND NO SEATS. THIS LED TO VERY UNLEASANT EXPERIENCE FOR THE REST OF THE FLIGHT."
Pros: "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
Pros: "There is no extra charge to sit in the exit row, if available"
Cons: "The food was pretty terrible"
Pros: "Enough legroom & space in economy"
Cons: "Horrible seating, entertainment needs to be updated. Customer service at counter not so good."
Pros: "clean you can select the seat ahead of time"
Cons: "the young crews thought they are on the "runway" show and walk around. They didn't have a service mind."
Pros: "Good service and facilities"
Pros: "Professional staff"
Pros: "My emergency row seat"
Cons: "The food was iffy, but w/e"
Cons: "The crews were unorganized and rude. The food has no taste."
Pros: "They put many American airlines to shame, as they are so efficient and pleasant. Flights were very on-time, with only small delays. Very good at de-planing passengers quickly."
Cons: "Nothing was bad. Great flight/plane and crew."
Cons: "No entertainment for kids, no toes, TVs were not functioning and several times I asked the crew that kids bored and want to play or have something to watch but nobody cared. My children didn't liked the food at all, as there was no fish or egg or veg meals, only pork at breakfast. I had two young kids with me, but were treated as regular passengers and we lined up for long time for boarding and kids got very tired. At washrooms there was no soap, tissue or towel papers."
Pros: "Cabin crew was great. Good service"
Cons: "Boarding was poorly organized."
Pros: "All good"
Cons: "All good"
Pros: "The hospitality, the quality of the meals, the movie selection, the free alcohol, the leg room. You get a lot more for less, that I've experienced whe you fly on an Asian carrier."
Cons: "This time we had a long layover in Taipei."
Pros: "The customer service and the food."
Pros: "I liked the blankets, food and movie selections."
Cons: "The cabin crew seemed to give full cans of beverage to the Chinese and people from Taiwan, but only graced westerners with a cup."
Pros: "The crew of this leg was very nice and spoke good English. Although, the boarding was delayed by about 30 minutes and the flight arrival was delayed the same, it wasn't a big deal since it was pretty comfortable throughout. China Airlines in-flight entertainment is great; lots of good options and new movies with a really good quality screen (better than most I've seen)."
Cons: "The food this time around was not that great. The flight attendant mentioned "pork noodle" or "curry pork". I chose the pork noodle, but would have chosen differently if I had known it was actually fried noodles (炒麵) instead of boiled noodles. Also, the hot buns were delayed so I didn't get it until I was finished everything. Thankfully I was too exhausted from my trip to care, and it tasted good nevertheless."
Pros: "Seating comfortable for short 5 hr business class seats. Wine selection excellent. Food below par but ok. Cabin crew excellent."
Cons: "Seats were not comfortable"
Pros: "new boing 777. state of the art."
Cons: "The reason why me and my daughter can't sit together! isn't obvious? I was with my kid we supposed to sit together."