Flight was on time. Food was ok. Entertainment non existent.
The service was impeccable both ways. I’m very happy to have had the opportunity to fly Swiss Air.
Swiss messed up a Geneva-Zurich flight on a day with perfect weather. Then they didn’t even let people with almost no time to catch connections disembark first. Finally, luggage missed the connection of course and it took almost 24 hours for it to be delivered. We lost a whole day of vacation stuck in the hotel waiting for it.
Really BAD check in experience. My bag was left in Geneva and I have not received it yet. I have been in Stockholm 5 days without clothes to change. The flight was good but very unhappy with the post service support.
We still don't have our luggages... flight was Saturday Jan 3rd and today is Wed 7th...even after fling the delayed/missing baggage report on saturday night and contacting SWISS (which is not answering) we still dont have our luggages...
I purchased a one way business class ticket from Geneva to Miami but the check in agent said I had an economy ticket and later upgraded to business class. This was not the case, I had a single business class transaction. I was forced to pay for my second checked bag. I am unsure of why this happened. But I won’t use Kayak again for business class tickets.
The staff were nice people, the food was very cheap, one of the meal was a sandwich or nothing, I couldn't buy any food, mind expensive duty free WAS available right away. 🤒
I took this flight to be able to fly with Swiss instead of Air Canada from Geneva.. The AC planes have a better outfit in Business class than Swiss, but the service aboard Swiss is really best, first-class, as is the food and beverages. Though using the same plane model (A330-300), the interior setup of the cabin starts to show its age, but IMO the planes are better serviced by Swiss than AC. I had in my recent trips with AC way too many technical problems that led to delays or even complete cancellation of my flight.. Their fleet is aging (average 20+ years) and the maintenance has taken a toll compared to years ago. Cutting costs in every corner has to be paid sometime by someone, and it's the travelers at the end that pays for it. Unfortunately for me, flying directly to Zurich puts a much longer after-fly trip on me than Geneva.. so I might go back to direct flight YUL-GVA, even if I don't like flying with AC.
We're talking about a short-haul in-country flight.. there is no confort, no food, just the bottle of water. The seats are squeezed like hell and I was in the back-end of the plane, with one spare row left for the crew and to store excess bags that could not fit in the overhead bin.. Speaking of carry-on, some passengers should be better screened as their bags were simply too big to fit in the overhead bins.. ! How can this happen, and it was an A310, with 2 columns of 3-seater rows.. There is a pseudo-Business class, which is simply a section in the front of the plane where the same seats are occupied only 2 out of 3, on each side, leaving more rooms for the passengers and their bags. That's it.
Thank you for waiting for us after our first flight was delayed
Boarding was extremely challenging, long lines and wait time, almost missed my flight.
I also had excellent assistance from the special needs people in collecting me from the airplane , taking me to lounge and the coming back and taking me to the airplane.
Terrible. I had to delay my return a week due to the strike. I will never fly Air Canada again. I support the workers, the company is terrible.
I had a very disappointing experience with customer service. I was suffering from a severe viral infection that included a rash and persistent cough, leaving me unable to even sit upright. Given the circumstances, I requested travel credits from Canada Air, explaining the potential health risk to others onboard. However, the airline showed no concern for my condition and stated they were not in a position to make decisions based on health considerations. Despite my illness, I received no support or flexibility. Ultimately, I chose to forgo my flight due to their lack of responsiveness. It’s unfortunate that airlines like this operate without prioritizing passenger health and safety.
Regarding the onboard entertainment system: the dual audio jack is not compatible with a standard earphone jack, so I had to listen to the audio in one ear only. The airline should hand out adapters or replace the hardware. The touchscreen was flaky, sometimes it responded to touch, sometimes it didn't.
Air Canada domestic flight is so so and is not conformable at all. Air Cañada international flight is Ok. The crew of international flight is more experienced and the plane is a bit better.
Crew was very nice. Food was below average. Entertainment choices limited. Screen size very small. Sleeping blanket small and not adequate in business class.
This might not be the fault of Air Canada, but every time I fly this leg out of Geneva to Montreal, there is a problem.. either it's because they can't get a proper fly slot to cross the atlantic and then get delayed by about an hour to take off, or like this trip, there is a technical issue with the plane after the boarding and the plane needs to go back to a gate to call for a maintenance crew and check what's wrong. This time it was the oil level in the Engine #2 hydraulic generator (?) that raised an alert. After a maintenance team was called to check, it turned out that it was filled too much and overflowing, thus causing the alert on the board computer. Once it was fixed, we could pull back from gate and take off.. 2 hours lost and many people missed their connecting flight on arrival in Montreal. .
Crew was helpful. Food was ok and boarding was ontime
They messed up my checkin which resulted in me missing my connection
