Pros: "The food was very good and inflight entertainment was excellent."
Cons: "They keep the cabin temperature too warm the entire flight. The seats are too stiff."
Pros: "Very comfortable business class. Amazing food prepared on board. Flight crew was very pleasant, helpful and professional. The business class lounge in Istanbul was amazing as well, 2 stories tall with food, drink and entertainment everywhere. Golf simulator, slot cars etc!!!"
Cons: "Check in process was more disorganized than most business class ."
Pros: "Athens to Istanbul is a short one hour flight, made very pleasant by the attentiveness of cabin crew"
Pros: "Crew. Food wasn’t bad."
Cons: "Late leaving. Waited an hour in Joburg before we could deplane. Cramped seat (normal on most airlines)."
Pros: "Crew efficient and tried to accommodate everyone."
Cons: "On the runway, the crew upgraded a family with two small toddlers. They cried on and off non stop and walked back and forth in business class. I pay for business class so I can have some peace and quiet ! Crew informed everyone that they switch this family seat due to the safety of this family seat. I understand they need seats but crew should upgrade another couple with no toddlers and maybe a star alliance gold member rather than give this family with the toddlers the upgrade. No one wants to pay for business class with 2toddlers crying and up and down aisle ."
Cons: "Turkish Airlines does not communicate with its passengers. If the flight is late (as both of ours were), you wait with no information as to when the flight leaves. The same lack of communication occurs once you on board. I joked to my wife that the cargo on a Fed-Ex flight is given more information. Arrived in Istanbul with a very tight connection. Airplane was not given a gate so we needed to take a bus to terminal. The bus dropped us just about as far from our connecting gate as possible. Since it took four buses to transport passengers, one could have been designated for US bound transfer passengers (who were all leaving from same group of gates) and taken us directly there."
Pros: "Everything"
Cons: "Nothing"
Pros: "The entertainment option was pretty good"
Cons: "There's very limited legroom on this plane."
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Cons: "The flight was delayed from Athens by 1.5 hours. Crew assured us we would make our connections. When we landed no info was given. No announcements made. We were forced to clear security again, even though just transferring and, after running to our gate, found the connection had left and the gate was abandoned with no one to tell us where to go or what to do. The lack of communication and information was appalling. Most people eventually found their way through the airport to a desk that booked them on a flight the next day. It was exhausting and the Turkish staff were unsympathetic."
Pros: "Crew was friendly and efficient. We were served beverages and a tasty (by American airlines standards) sandwich on the less than 1 1/2 hour flight"
Cons: "Boarding was slow, late and somewhat disorganized."
Cons: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Pros: "Liked the movies and entertainment selections."
Cons: "They didn't have a vegan menu. I had requested vegan and called over the phone a month before my flight and they said they understood. Then on the flight I was told they only do vegetarian which was not good enough. After food was passed out to guests the flight crew dissapeared and never came to collect food trays till about 2 hours after and guests were starting to make a mess leaving food trays on the ground and isles. I had already selected my seat prior to boarding which I paid hundreds of dollars for. Then after boarding the flight crew asked me and the gentleman sitting next to me to move our seats to accomodate for another man that wanted to sit next to his wife. Then I was stuck in a middle seat and I paid for an isle seat. I thought this was rediculous. No one offered me a discount or anything! And the man that wanted to sit next to his wife wouldn't let the plane leave till he was sitting next to his wife. What was I supposed to do? Hold up the plane even longer? This was so crazy!! Outrageous!"
Pros: "Purchase value"
Cons: "Economy seats are a bit tight"
Cons: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Cons: "There were some passengers didn't allowed to get on a flight because of over booking. Some of them didn't speek English and didn't understand why thy have to stay in the airport.On the other hand I saw how the officials laughed at him because he tried to fight for the place on the flight by using a foreign language. It is an ugly phenomenon that does not respect people"
Pros: "Everything is perfect."
Cons: "Nothing"
Pros: "Everything else"
Cons: "Leg room is too narrow and seat cushion is too harsh to sit on for a 12 hour flight"
Pros: "Crew,boarding,comfort,entertainment and food."
Cons: "Nothing"
Pros: "The flight was delayed, took 6 hours at the airport to get things straighten out. Lost the flight connection,"
Cons: "It took way too long to get the right information on the status of the flight"
Pros: "Great food, good selection of movies."
Cons: "i am allergic to cheese and there is no other food selection. Hostess skipped serving my husband meal through out the flight unless asking the hostess. We had 1hr 30 minutes to walk to transfer flight and pass through customs and checking points . we did not have enough time .most of the time we ran to catch up the flight"
Pros: "Our screens didn't work and they wouldn't move us to a business class seat. It was also freezing, everyone was complaining, I even got sick. It's the worst. Will never travel again with them"
Pros: "Great crew! So efficient and friendly. I understand why it is, but security was over the top. Cabin was a big cramped. Super food offerings!"
Pros: "Perfect trip, seats comfortable and soft even in economy and having personal entertainment was a pleasant surprise. also good selection of films. Food was just a sandwich but better quality than other companies."
Pros: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Cons: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."
Pros: "Food and service were fine, plenty of movie choices on the screen, nice goody bag with slippers, ear plugs, eye mask, etc . . ."
Cons: "Turkish Airlines website is the worst I've ever used. Embarrassingly bad, really."
Cons: "I had a connection from Istanbul to Frankfurt with Lufthansa . I was disappointed that TK airlines did not allow me to check the luggage through to Frankfurt because the flight was on a different ticket . As an Elite Plus member , I expect better cooperation among the star alliance member airlines . I had to check out and back again , took almost two hours of waiting in lines . Good that on this occasion I had sufficient time and did not miss the LH flight ."
Pros: "Getting off that awful plane"
Cons: "Everything else. Wish there was a way to give zero stars. These people lost my luggage, were at least 30 minutes late for each of 5 flights on this trip and that includes the one that I was forced to take after this flight took off late and after landing they couldn't find a parking spot for their plane at the largest airport in their home country. Obviously I missed my connecting flight back to JFK. I was stranded in Istanbul overnight and forced to buy a temporary visa just to go to the hotel they offered for causing we to miss my connecting flight. What legitimate airline is so disorganized they can't figure out how take off on time, to de-board passengers, and park their planes at their main airport?"
Pros: "Great service on and off board. Great and very comfortable airplane."
Pros: "I loved the staff and the services provided. Food was excellent and the overall flight was just amazing."
Pros: "It was a nice and short flight"
Cons: "No entertainment system at the seat."
Pros: "quick flight and good snack good entertainment console and selection"
Pros: "Attendants were attentive. Food was good ad plentiful."
Cons: "Seat space very cramped. I am tall. Cabin was warm."
Pros: "Great staff!!"
Cons: "N/A"
Pros: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
Pros: "Flight was short. Provided snacks and drinks."
Cons: "N/A"
Pros: "Good overall service"
Cons: "The staff could've been more patient"
Pros: "Good, entairtenment, service"
Cons: "These was a delay on my first flight, and i almost lost my connecting flight. The had us running like crazy on instabul airport, and the employee didnt even know which gate we were supposed to go. This is the second time i had the same issue with turkish. The seats were very narrow and it was impossible to fit on there. Very uncomfortable"
Pros: "Courteous and efficient crew."
Pros: "Everything was top notch.. the food, the service, the overall experience."
Pros: "Newer plane"
Cons: "Boarding process was very unorganized and slow. People were allowed to act like cattle rushing the gate."
Pros: "My seat was comfortable, the food and drink were good. In flight entertainment options were plentiful and satisfactory."
Cons: "Boarding started on time, but took far longer than necessary. Plane took off an hour after schedule which caused us to have to sprint through the Istanbul airport to meet our connector. And once we arrived in final destination, our baggage never made it onto the connecting flight.."
Cons: "The sears are so uncofortable. Leg space tragic!!"
Pros: "Beds were cozy and the food top notch"
Cons: "Nothing"
Pros: "There was a terrorist bombing in the IST airport the day before, but our flight still happened, with no evidence of destruction at Istanbul."
Cons: "There was a problem getting my "walker" upon arrival, but Turkish Airlines provided a wheelchair right to the baggage claim area. Very nice service!"
Pros: "I was able 3 soccer games live during the flight. Food was also very good."
Pros: "Nice onboard entertainment system"
Cons: "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
Pros: "The service is amazing Food is great"
Cons: "Boarding was interesting"
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Cons: "Still don’t have my luggage yet"
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Pros: "Usual faultless KLM experience"
Cons: "Nothing."
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Cons: "Delay due to strike"
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Cons: "Flight got cancelled"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Pros: "Just as I expected. And I made my last connection easily."
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Pros: "Crew was good"
Cons: "Food"
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Cons: "Nothing"
Cons: "old screens and entertainment system leg room to small"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Cons: "The movie selection did not seem extremely varied."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Cons: "Dutch sub titels would be nice."
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Cons: "The bags where damaged from the staff"
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "Good and plenty of food available."
Cons: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Pros: "Friendliest economy class service I've ever encountered."
Pros: "It was very comfortable"
Cons: "The crew was great"
Pros: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
Pros: "everything"
Cons: "nothing"
Baggie arrived in Athens with l’hiver in Munich on time. They are pros, do it right and on time
Flight was in a United Airlines aircraft. Plane was on time, clean, boarding efficient, staff very helpful and cheerful. Lots of leg room. Short flight so no food or beverage was served.
I flew business class and although the seats were not as nice as United Airlines they were comfortable. The entertainment selection was great. The flight attendants were most attentive.
Pros: "Nice to have room to spread out. Amazing that a staffer in Greece managed to quickly rebook us on a different flight due to delays and the fear of missing our connection! The best!"
Cons: "Food wasn’t great. The movie system or user interface was clunky - nice variety of films but hard to find them and choose them."
Pros: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Cons: "Uncomfortable cramped seats, USB port on seat-back video display does not charge a connected device."
Cons: "I was stranded in Dublin after being rerouted by Lufthansa and they were no help at all"
Cons: "Multiple technical issues on each leg of the flight for both airlines. Took 1.5 hours to deboard the aircraft on final leg of journey"
Cons: "Well,my whole trip was an adventure! I booked it online but in reality, it wasn't what was advertised. There was a problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so"
Pros: "Crew were good"
Cons: "Delayed departure resulting in missed connection. 2 hours in lineup and ‘service’ from Lufthansa. Rebooked through Zürich with overnight there - had to find own hotel as they said all the ones on their list were booked. Will not be using this airline for a long time ( they lost our luggage for 4 da"
Cons: "The workers at Lufthansa can learn to communicate with one another so that people don’t miss their flights. First flight stayed on the runway for an hour with no explanation for the delay. This caused us to miss our connecting flight, which clearly could have been avoided. Pathetic professionalism."
Pros: "Food was good (not pasta!), crew was very accommodating"
Cons: "Flight was delayed (again!). There was no desert with the food."
Pros: "The red wine was good. The flight was smooth."
Cons: "Unpleasant boarding experience: While my carry-on item was well within the Lufthansa guidelines, the lady in charge of boarding insisted that it was too big and did not allow it in the cabin. I have used the same bag in previous Lufthansa flights without any problem. She sarcastically told me that "I am not Americanaki" - a derogatory expression used by those in Greece who consider the Americans naive."
Pros: "short flight"
Cons: "not much room and no entertainment"
Pros: "the crew were very good"
Cons: "sitting all the way back of the plane next to fat lady sorry"
Cons: "Seats and space are just too small."
Pros: "Food was great. The crew was very polite and professional"
Cons: "Great flight"
Pros: "Timeliness, crew, and almost every aspect of the flight"
Cons: "Boarding process was very diorganized!"
Cons: "This flight from Athens was delayed which caused us concerned for our connecting flight in Frankfurt to Los Angeles. We told the crew and they were not very empathetic about our concern. It would have been great to have announced overhead or even to us personally all the gates to those of us who were getting connecting flights. We were just told to check the board outside once we landed. Lufthansa could have provided excellent service to my family if they had helped us with our connecting flight gate information to navigate the airport terminal we had never been in before. We literally ran to get our connecting flight which was upstairs once we identified the gate # by ourselves."
Pros: "Overall good experience just smaller plane so seating not as comfy as on larger planes and quality of food typical airline food. All staff were helpful and courteous and flight smooth and easy"
Pros: "The lunch served on the Munich to O'Hare segment was well above average for plane food. Like how the seat reclined. Inside temp was good."
Cons: "What's to like about today's airport experience, irregardless of the airline?"
Pros: "I fly transatlantic often, and I've flown Lufthansa several times before. During the flight I was thinking this was literally the best transatlantic flight I've ever had, and if I can make it work with my schedule and cost constraints I'm going to fly Lufthansa every time. I never really had a 'favorite' airline before, but I do now--Lufthansa. I should have captured the economy classes crews names, but it was 414 from Munich to Dulles on 25 May--they were truly outstanding."
Pros: "Friendly crew."
Cons: "Not much room in the seats. Very narrow. Not much space between the rows.Food is mediocre."
Pros: "Excellent aircraft Very nice crew"
Pros: "Service and comfort: roomy seating. Comfortable enough to sleep. This is unusual for me."
Cons: "Unable to think of anything I did not like."
Cons: "Boarding was a mess"
Cons: "Food was completely tasteless - of very questionable quality"
Cons: "Too crowded seats were very close"
Cons: "The flight was excellent. Crew attentive and pleasant, good amenities--decent meals (special diet preferences observed on 2nd of two flights, but not first). Frequent offers of beverages and water throughout the flight from Munich to EWR, hot towels. Nice! I was not able to choose my seats until check-in, 24 hours before flight time. Of course if I wanted to pay extra (would have amounted to $60 for two flights for each passenger) I could have. Representatives at check in in Athens, were indifferent and not very pleasant."
Pros: "Service is excellent. On time."
Cons: "HEAVY PASTA DISH."
Pros: "operated by Lufthansa. Very efficient. Clean and comfortable"
Pros: "Great costumer service, comfortable flight"
Pros: "Service and entertainment"
Pros: "Congratulations for your pilot! He gave us the best landing ever! Very smooth and safe landing. One minute we were in the air and the other he was just parking the airplane!"
Pros: "Roomy seats, excellent service!"
Cons: "Nothing I didn't like!"
Pros: "Timeliness. Service aboard the flight was great"
Cons: "The seats were too close together. Not enough room to move around"
Cons: "Do not choose this Airline by any means."
Pros: "Great crew. Very comfortable flight, good food. On schedule"
Cons: "The staff was very unfriendly and they had inconsistent rules with carry on baggage."
Cons: "Less knee room than usual. Very cramped."
Cons: "That better seats are so much more expensive."
Pros: "Staff were fantastic!"
Cons: "No entertainment system for a 10 hour flight! Found out once we were in the boarding area via an announcement to download the Air Canada app to use their wifi entertainment. Or rent an iPad. Not cool! The elderly lady beside us didn't even own a phone. That's a long flight! And all my records indicated Lufthansa (run by AC) flight. So strange. No wonder people are not AC fans. Understandable to say the least."
Pros: "The caring of the air hostesses"
Cons: "The space was very limited"
Pros: "Bathrooms were clean, seats comfortable, staff helpful"
Cons: "Food was mediocre. An upcharge for a better meal would have been appreciated. Flight from Greece delayed, but again, staff was helpful."
Cons: "Connecting flight to MUC was cancelled without notification, this was corrected too late to get me a different flight from ATH to MUC. So then I had to miss MUC to LAX. Instead i was transferred to an Airfrance flight 12 hours later."
Pros: "Due to unforeseen circumstances, I needed assistance to the boarding gate. The attendants were very helpful and courteous."
Pros: "Safety. Great entertainment! The food was good!"
Cons: "N/A"
Pros: "seat was the worse, but ok overall"
Pros: "Everything was great, very little turbulence and the crew was great!"
Cons: "The only complaint I have are the little little flaps on the head rest. You can adjust them to rest your head unfortunately my wasn’t able to hold my head in place."
Pros: "Emergency exit seat row had so much room!"
Pros: "Premium seats were an amazing touch"
Pros: "Casual attitude."
Cons: "better food option than a few dusty pretzels and a thimble of water."
Pros: "Always a pleasure when flying with Westjet. Crew is always better than Air Canada"
Cons: "Update the seats please. They are so old and there was no cushion"
Pros: "Service is awsome"
Pros: "Early arrival"
Cons: "Cabin cleanliness. There were flies nesting in the window of the row in front of me."
Cons: "One of the crew members seemed really bother by everything. She was not smiling or even looking at customers when handing drinks over."
Pros: "Seat wasn't great but on time boarding was awesome"
Pros: "Entire experience went smoothly. Right from when I booked by tickets to checking in at the airport. I was kept informed of changes to the flight itinerary and didn't have any trouble throughout the process."
Cons: "Nothing really could be improved other than typical airline problems that can't necessarily be solved. We did fly out of LAX on our way home and that was more of an unpleasant experience as there is not near enough seating for people waiting to board their flights."
Pros: "I lost my phone and when I went to the airport information, they already knew it is for me."
Cons: "It's all right for a short flight"
Cons: "I asked to pay for a better seat prior to my flight from Kelowna to Edmonton and was told there wasn’t any. When we boarded the flight attendant moved a couple 10+ rows up for no charge."
Cons: "Missed my connection"
Cons: "I missed the flight because the delay of the anterior connection and custom, and they didn't give me a new ticket, I had to buy a new one."
Pros: "Was a good flight. No troubles or delays"
Cons: "Baggage claim was down for a bit, had to wait about 29 min. Not the airlines fault"
Pros: "As always great service and flight"
Cons: "Nothing to report"
Cons: "did not like having to go further west before heading back east wasted a lot of time. and no entertainment unless you pay for it, seriously?"
Pros: "Everything about the flight was fine except the delay waiting for the new crew."
Cons: "The 90 minute delay taking off. The difficulty getting WestJet Connect entertainment software to work with my laptop. I finally gave up & watched tv on my phone."
Pros: "Staff were very friendly and efficient, no issues with boarding or in flight."
Cons: "Flight was delayed but we were notified ahead of time so wasn't a problem."
Pros: "This portion of the flight went smoothly"
Pros: "Friendly service. On time"
Cons: "Not a direct flight"
Pros: "Smooth flight, great service delivered by the flight attendants"
Cons: "Food options"
Pros: "Fun, friendly crew on a boring routine short haul flight."
Cons: "Entertainment system was down."
Cons: "Should have been home by midnight but ended up landing at 1:45 am."
Pros: "The crew on the ground and in the air were great. So helpful and upbeat. Every attempt was made to ensure our comfort and safety."
Cons: "I was in a window seat next to a small child and her mother. They were both lovely, but I couldn't move for the bulk of the trip because they slept most of the way. Not the fault of the airline of course, but if there was a bit more leg room, it would have been a less claustrophobic trip. I used to fly a lot back in the 70s and early 80s and I don't remember ever being so uncomfortable. I have another trip flying back home at the end of the week, and, quite frankly I'm dreading it. Also, it was impossible to hear the captain's address, the on-board instructions, or various other announcements, in the airport and on the plane. Especially on the plane; the speakers were far too quiet to hear anything the captain said other than it was a nice day."
Cons: "The wifi is paid.. no TVs"
Pros: "They were quick with the boarding and helped me board the plane first with my pet so that it is easier for me. I really appreciated that."
Cons: "The seats are not comfortable. I spent the whole flight moving and trying to find a confortable way to sit. I also miss the time where we had meals in the plane. However, I don't mind paying for my meal but I wish there were more vegetarian options than just the hummus."
Pros: "Great price!"
Cons: "All good! No complaints!"
Cons: "I didn't like having to go outside in the cold to board the plane and to deplane."
Pros: "Very good chicken baha salad meal but expensive."
Cons: "Had to change seats a few times to get a screen and sound that would work. Screens tgat had streaks or flicker and/Or sound that was dead or staticy.."
Pros: "The staff was outstanding from the minute we arrived in Hamilton till we got to Edmonton. So impressed with the customer service."
Pros: "Staff were so friendly and helpful"
Pros: "Flight was good, crew was courteous and boarded on time. Cabin space was adequate and the entertainment provided through WestJet’s app is very good."
Pros: "My brother had a heart attack and I was traveling out Edmonton to be within and his family. It’s a stressful time and I meant to book for Nov 7 but booked Nov 9 by accident. The person at the checkin desk was wonderful. Changed my booking and checked my bag without any charge. It made a very stressful situation so much better, I really appreciate the staff who went out of her way to help me."
Pros: "Nothing good to say about this air line. Las 4 flight have been late..,,,,,,,,,"
Pros: "food, flight crew, leg room"
Cons: "crying babies"
Pros: "Not much"
Cons: "Always delayed, this time because an international flight arrived when we were supposed to board, frustrating"
Pros: "The reliable, friendly crew"
Cons: "We flew from Toronto - Abbotsford with a stop in Edmonton. There was a 1 hour layover in Edmonton before the Edmonton - Abbotsford flight left. Unfortunately, the plane arrived in Edmonton 30 minutes late, and rather than wait 5 minutes for the passengers to disembark from the Toronto plane and board the Abbotsford plane, WestJet decided to leave all those passengers behind. There were no other flights available until the evening, and we were stuck for 8 hours at the Edmonton Airport before we were finally given a flight to Abbotsford. Never again will I book with WestJet."
Pros: "All good !"
Cons: "Like to see direct flight to Kelowna"
Pros: "This was my first time flying Plus and I don't think I can ever go back. Worth every penny."
Cons: "Seat space was too tight"
Pros: "The courtesy of the flight crew, and above all, the smooth flight conducted by the Captain.T"
Cons: "There were no specific "hiccups" or negativity pertaining to the flight."
Cons: "The long delay, 2 kids crying continuous, no place to smoke, no one explained to me that I had to pick up my luggage in Toronto! So now my suitcase is delayed! I was told that it would go straight through to destination. I will never use Delta again! And I will not fly through Detroit or Toronto again!!!"
Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"
Pros: "Food, attendants, comfort, entertainment"
Cons: "Manual boarding and missing one of my luggage"
Pros: "Regular seating on this West Jet flight was great, very comfortable with ample room."
The Air Transat representatives in Punta Cana need serious retraining on Customer Services. Lost luggage claims that goes helplessly unansweree, reps yelling at clients to go behind the red line as the check in line ballooned....
Pros: "Crew amazing"
Cons: "Nothing. Always accommodating."
Cons: "Seats low on padding, no movie options other than the one offered on the public screen"
Pros: "The crew and counter check in were provided excellent customer service. Very impressed."
Cons: "My son and I are both 6’5” and the seat are too close together for leg comfort. Flying used to be about COMFORT for passengers. I paid for our seating thinking we would get extra legroom with emergency seating, I was disappointed."
Cons: "Crew in London that checks our boarding pass and passports to let us on the plane was quite rude to my family. Crew inside the plane was great!"
Cons: "To have known that you had to do security twice without leaving the boarding area."
Pros: "Nothing"
Cons: "Boarding took forever. Seats were tiny"
Pros: "Short flight. Crew was a bit loud but fine. Didnt have to pay for an exit row seat which was awesome. The flight actually arrived earlier than expected at our destination."
Pros: "Crew was good"
Cons: "Old plane... not much room for legs and seating are uncomfortable! No personal entertainment système! Poor flight"
Pros: "Price"
Cons: "Checking site was down Boarding was delayed because of crew forgot to tag Cary-on luggage for passengers, we had to all go off the plane to identify our luggage’s No space on the airplane, didn’t get to sit beside my wife. Would not recommend Pay the extra to go with a reputable airline."
Cons: "Seats are too small, not enough leg room, no entertainment"
Pros: "The pilot was honest and concerned with the safety of the aircraft. That was most appreciated."
Cons: "Flight was 3 hours late. There was no liquor or even a small snack provided. Minimum service by the flight crew. Most disappointed!"
Pros: "Food and drinks"
Cons: "There were no personal TVs and the small TV in the overhead was hard to see and only played 1 movie. The seats were really small and space was tight."
Pros: "The staff were very helpful and the flights were comfortable."
Cons: "The food was catastrophic, just mush."
Pros: "Boarding started from the back to the front. Which, I always thought it's the correct way to embark and it was the first time I saw it done that way."
Cons: "When the boarding was finallly finalized the airplane was ready to take off on the track for about an hour and a half and no one was told why we weren't taking off. I decided to ask and the flight attendant said that "it took long to embark all the luggage and that it won't be very long". To which, I didn't understand what one thing had to do with the other since that shouldn't be the cause to why we are paralized on the track but I just left it like that. Instantly after she walks to the back, they announce that they there was a problem with the A/C and that we had to wait to have a spot near a gate sothat we could go back and and a mecanic could come and fix it. After it took for ever... they finally fixed it but now we had to wait for gas. At this point, whitin those three hours, only one glass of water was offered to us and no appology. Thankfully, we finally took off, 3 three hours and a half behind schedule. They started to serve food and drinks to first class people and were completely taken care of but no attention to all the other passengers. At this point it's been 5 hours that we are on this plane and it seems that the service was extremly slow to get us hydraded or been offered anything to eat. My flight was 4hours away from Montreal to Calgary initiallyT And this whole event made it an 8hour travel with, the fact being completely ignored by the crew and nothing being offered for customer satisfaction. The pilot only said a small "we apologize" after we had already landed. It isn't the first time that I fly with this company and I find that it used to be one of the top companies in Quebec but the service and the quality have deteriorated overtime. There is always something negative that happens when I fly with them and I've noticed that the customer service isn't really present. It's okay but since it doesn't seem to matter to them, I will no longer fly with this company. (P.S.: this whole event caused me to miss the last bus to my final destination and have to wait at the airport until the next day at 9:30am to take the first bus in the morning... luckily I only work in the afternoon.)"
Pros: "Staff was helpful and pleasant."
Cons: "No room. It was clastertphobic. The seat in front was so close you couldn’t move. The screen for the movie was small and far from the seat and everyone’s head was in the way. Difficult for short people like me to see anything. Not very clean. Not enough washrooms."
Pros: "This was a standard flight.... I slept most of it so it's hard to rate....."
Cons: "2.5 hr on tarmac before departure"
Pros: "It was an easy process"
Cons: "Some lady was screaming there was not enough space for her luggage overhead."
Pros: "On time"
Cons: "not enough drinks offered during 4 hour flight"
Pros: "Clean new plane"
Cons: "Flights were grounded due to high winds, then AT had problems replacing crews coming to the end of their max duty hours. Flight scheduled to depart 6pm. Flights were grounded until 7pm. It took AT another 4hrs to find new pilots and board. We could have driven to Montreal faster!"
Pros: "We loved the direct flight, comfortable seats, ample leg room and great service. Not to mention the overall great value we got for the all inclusive package."
Cons: "That we had to come home."
Cons: "I miss the flight"
Cons: "Dirty, unsanitary plane. Bathroom unusable. Screaming toddler behind me. One of the worst plane trips I've ever been on."
Pros: "The speed and efficiency of the FAs was great. They were friendly and fast. The plane itself was clean and the seats comfortable."
Cons: "I was shocked at 1. Being charged for a blanket 2. The price of the blanket I waoipd understand a couple of dollars as a deposit but I found the price excessive."
Pros: "Stewardesses were great..... Very Helpful"
Cons: "Plane was dated ..... Bathrooms not clean."
Pros: "Boarding was done efficiently"
Cons: "The seats were awful. Our luggage was severely damaged"
Pros: "The food was decent and the movie selection was good"
Cons: "The seats were small and the armrests were uncomfortable"
Pros: "Seats were alright"
Cons: "Lost luggage and no communication since we landed"
Pros: "Entertainment, movies etc."
Cons: "Cramped seat"
Pros: "The price of the flight"
Cons: "2 hours and 45 minutes to board a plane that was supposedly not cool enough to board. Then once we were on our way for an almost 11 hour flight, no coffee was available due to "contaminated water". Landing in Toronto after 10 hours and 45 minutes, we had to sit on the plane for another hour because there was no available gates. We were bussed off from a nearby field."
Pros: "The crew tried their best. The fkight was delayed and they worked very hard."
Cons: "The plane was very outdated. I had an emergency exit seat and the air coming in from the door was freezing. Not worth the money I spent."
Pros: "Great, smooth flight and landing!"
Pros: "Very helpful to families with small kids. On our flight to Europe which wasn't too busy, they even left middle seats free so my kids could sleep whole night. Smooth landing. No significant delays. Good price for family vacation to Europe that includes checked bag, and meals during flight. They nickel and dime on other stuff but if you prepare yourself (bring extra clothes or a blanket, own headphones) you'd be fine. Considering how much I saved by driving to Toronto to take their flight instead of flying from Cleveland (US$3500 for the family of 4) I am super happy with what I got for my money."
Cons: "Limited entertainment selection. No mileage program Bathrooms could be bit cleaner, but still ok"
Pros: "Staff in Dublin airport were very helpful helped me with my ETA very pleasant and efficient"
Cons: "Very very disappointed and angered at how our flight was handled after being delayed at no fault of my own my outbound flight was delayed from Dublin we were told our connecting flight would be organized and waiting for us. Upon arrival I was told I had 30mins until my connecting flight took off, stressed, tired and emotional I rushed through the airport and asked a member of staff to help me. This man was helpful he took me past the while queue and took me to the check in desk and told me I would be served asap. This is where my trip took a turn for the worst. Bare in mind I had been awake for 18 hours I was tired and stressed, the lady at the check in desk was snappy, rude and unhelpful. She read my boarding card and told me I would not be getting on the flight, she wrote me a hotel card and a voucher for food and wasn't very helpful. I began to cry and explained my father was already in Toronto waiting for me and she said I would not be flying. Very upset I walked off and started to cry. A few minutes later a lady who I flew with ran over and told me the lady had read my boarding pass wrong and thought I was on the inbound Tel Aviv flight and had wrongly dismissed me, then I was taken to another desk where staff had no clue what time my flight was at even though they had a computer system in front of them. Very very poor communication between staff with little attention paid to my flying details. My case was then taken by staff and my boarding pass then when the staff finally worked out what flight I was going on they asked for my suitcase to which I replied you already took my case and put into onto the conveyor , all staff denied taking my case or boarding pass which lead me to become more stressed that my luggage would be lost in transit and added to my stressful situation. Finally a lady guided us to our gate for our flight without knowing whether we would make the flight or not. After running round numerous air transat gates we found the gate we were supposed to be at even though the screen said the flight was for nice in France. Totally confusing and frustrating! I had the worst experience this day and will definitely not be flying with air transat or recommending it to anyone after the total disorganising and lack of communication between staff who were unhelpful and added to my stress. Bathrooms were also disgraceful, very unclean dirty and messy, no toilet roll and bins were full and messy. My lunch option was no longer available and I had to eat something I didn't want ."
Cons: "The seats were very uncomfortable and mine wouldn't recline. There was no leg room . I sat by a larger woman and had no body space . I was touching her the whole time . I couldn't sleep the whole time. It was like torture."
Pros: "Good efficient crew!"
Cons: "Small seats"
Pros: "Excellent counter clerk who called us by 1st name. Was very kind."
Cons: "No individual TV screens. Couldn't connect to app because our confirmation # was from a provider and not Air Transat. Same for checking in. Couldn't check in on line because wouldn't accept provider's confirmation #. Food was ordinary. Flight attendants busier "duty free" items to point that aisle were blocked."
Pros: "Friendly crew. A couple of very recent movies. Individual screen."
Cons: "Narrow space, especially for my legs, but also my arms. Too much selling of duty free. That woke me up when I finally slept."
Pros: "Quick baggage drop at counter , very nice crew ..."
Cons: "Seat configuration 3 3 3, no power outlets for charging your devices..."
Pros: "Nothing much"
Cons: "Deboarded at farthest terminal, they misplaced some of our luggage, moved location of luggage retrieval to further away after making us wait for over an hour. Took forever to finally have luggage arrive."
Pros: "Friendly staff, comfortably seated and quality entertainment."
Cons: "Should consider providing meals to children under 12yo first (for coach seating) so that they have choice of meal. My 10 year old daughter was the 3rd last served her meal on this flight when only 1 option was left. She was Ok with it, but likely because she was so hungry by then. I can see how such a situation could have been potentially very stressful for a family..."
Pros: "Great hostesses very friendly"
Cons: "Very poor meals and entertainment"
Pros: "Nice new plane with entertainment"
Cons: "Pizza not great. Too many annoying unnecessary announcements"
Pros: "They asked me to check in my cabin lugguage for free. :) everything was great - great price, great connectivity."
Pros: "Non-stop Lots of movie choices Two meals/snacks were free On time departure"
Cons: "Unable to confirm return flight online from Paris Seating is just soooooo cramped and uncomfortable"
Pros: "Staff were friendly"
Cons: "The plane sat at the gate for nearly an hour before we left."
Pros: "Options plus upgrade respected during boarding. Food served during flight was decent. Friendly flight crew."
Cons: "Flight delayed 2.5 hours. Few update announcements at gate. Almost 2 hours onboard before being offered a beverage. Too many interruptions in-flight (i.e. snack, drink, meal, customs forms, headsets, another snack, captain announcements). Cabin lights turned on and snack served 2 hours before landing (corresponding to a time of midnight at the departure airport)."
Pros: "On both our outbound and homeward flights, the crew were excellent. I got woozy and nearly passed out on the outbound flight, and they were very helpful, brought water and helped me get cooled off and lie down, and checked on me repeatedly the rest of the flight. It's not their fault they have to serve such crummy food. We were forewarned by reading reviews and simply brought our own meal aboard. I got an unbelievably good fare to Europe, so for what I saved I decided that didn't mind buying my own food at the airport. Movie choices were somewhat limited, but I found a few that I was interested in watching."
Cons: "In Paris Air Transat flies into a tiny little terminal where you have to take a shuttle bus from the plane to the building. It was OK when arriving, but a hassle when boarding for the return flight. The check-in person made a fuss about my very small backpack which was my personal item and would fit easily under the seat. I finally placated her by checking my larger pack (which also fully qualified as a carry-on). I saw so many other people with both a small rolling suitcase and a substantial personal item, so I'm not sure what that was all about. Be aware that the weight limit for carry-ons is pretty restrictive--10 Kg or 22 lb. We intended to pack light anyway, so that was a good incentive!"
Pros: "The plane They were on time. Way better than Air Canada!!!"
Cons: "Didn't like the food that much Some crew members weren't very polite."