Overall, it was good. There was no food or entertainment, which is why I put poor (it wasn't an issue though).
This flight was great. The plane took off and arrived at the destination an hour early. The crew was pleasant. The food and entertainment options are minimal but adequate for a 1-hour flight. They passed out water and quickly supplied me with a fresh magazine since the previous one had the crossword section filled out.
I liked the friendliness of the employees at the airport
I liked the extra leg room in Caribbean plus. Worth the extra money. The food could have been more balanced, there was no salad or veggies
Their bar selection could be greatly improved; they only had one spirit option
Music would have been great and information about the flight. Meaning how high and the weather conditions.
I wrote to the entertainment and food OK because it was non-applicable All excellent
The crew was excellent, check in was easy ,the food wasn't good, movies should be recent and more selections
Checking in was seamless Flight left on time Flight arrived 45 minutes ahead of time, Overall, it was a good experience
Flight was good, staff and crew was informative. Should have some sort and of entertainment during the flight given the price to fly.🙏
Westjet never disappoint always terrible small plane ,crowded cheap snack if you can call it snack
Westjet was late and we missed our connecting flight with Cathay. Had to wait 8 hours. Westjet only allows 1 checked in baggage for international flights- it’s always been 2. Canada allows only 1 sandwhich bag size full off small liquids. Everything else will be tossed. Awful trip. Will never fly west jet or go to Toronto to connect flights!
I thought the coffee was excellent! The wait for the luggage was acceptable.. It left and arrived on time. My son found that his device worked very well and he really enjoyed his flight! The stewardess moved him up to the emergency exit and he very much appreciated that!
I wasn’t able to book or pay for a seat and they forgot to check me in for my third flight so I spent 24 hours in Toronto waiting for another one.
Everything was good except for flight delay, but it was because of the snow storm in the arrival airport.
The flight was cancelled less than 24 hours before departure. The alternate flight was a day later going from Grenada to Toronto to Vancouver to Calgary to Montreal. 2 days in the air. Not serious, Very bad service
I like the wider seats, Plus lots of legroom, Lacking entertainment, no tv or screen to play with
Liked in-flight wifi Did not like - nothing to complain, really. All good
The keg from Edmonton to Toronto My wife found it very cold. Other than that great flight.
Smooth flight Staff were courteous and welcoming upon entering and exiting the plane Pilot and crew provided frequent updates Leg space was not pleasant but manageable
I cancelled my flight in March and have been waiting for 3 months for the refund. Both flights have taken off and returned now and still no refund.
great flights both ways on time both ways.staff(ladies) where great at check-in.
Food was great, I wished there was better options for movies.
737-8 Max is an awful design. Toilets in the rear are inaccessible for most of the flight due to service carts.
Flight was first delayed for 1 hour, then was cancelled. Communication was poor. I ended up booking a new flight on a different carrier to return home. I heard people in my gate area on the phone with Air Canada customer service who had to inform them that the flight was cancelled and they weren't being helped because the system hadn't caught up with what was actually happening.
Other airlines offer free wifi to business class customers, Air Canada does not
Every flight was canceled and they didn’t care much about their passengers
Crew attitude and attentiveness. Comfort of the seats. Entertainment options.
this flight was exceptional due to the plane itself being updated with longer seat belts so no need for the extender and access to a tv.
Flight was delayed for over an hour making our connecting flight impossible to make. No notification that we had been bumped to another flight. Was told my bag would stay at the airport. Got to my hotel and got notified I needed to pick it up. Come all the way back to the airport to find I didn’t need to pick it up and the app glitched. They did at least put me on the next available flight. No offer for money back or compensation for time lost due to being home a day later. No compensation for food as it was only good for anything in the airport. Not outside it. They did at least book the hotel and the gate agent was very helpful. But I did not appreciate them giving my seats away to stand by people while I was sprinting through the airport to try and make it to a flight I was late for through no fault of my own. If they did not let stand by on I would have been on my flight as they did allow two people before me on
