Cons: "Wifi would not work"
Pros: "Fue muy buen vuelo y el personal muy amable Gracias !!"
Cons: "Lo q mas me gusto q fue un vuelo a tiempo y amables el personal"
Pros: "Fue un vuelo muy tranquilo y todos muy amables gracias!!"
Cons: "Muy cómodo el avión y el personal"
Pros: "This was a redeye flight which are never the best. We upgraded to first class for a chance to sleep. The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling."
Pros: "quick easy flight"
Cons: "sockets to charge electronics"
Pros: "Fueron muy amables en el aeropuerto y en el avión"
Cons: "La atención de las personas a cargo"
Pros: "Safe trip and very nice crew."
Cons: "Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized."
Pros: "Crew were helpful and cheerful."
Cons: "Flight on time! Missed connections. In hotel overnight. Missed the event I was travelling to attend!"
Pros: "we could not get a seat until we arrived at the airport."
Pros: "The staff was amazing"
Cons: "I had a very large (over weight person sitting next to me. She occupied about 6 inches of my seat. It was quite uncomfortable. Did my best to be very polite and accommodating but it was terribly uncomfortable and closterphobic."
Pros: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "Food. Phone charging at seat, entertainment screen."
Pros: "I had a very comfortable seat, it was a very good experience overall."
Cons: "Unfortunately had flights delayed which forced me to arrive home much later than originally planned."
Cons: "Being on time. First it was a problem with the plane but that was fixed quickly. Then it was something about de-icing the plane which took over 40mins which made my son and I miss our connecting flight. The weather didn’t just happen. They should have been prepared."
Pros: "Great crew"
Cons: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
Cons: "The flight was delayed by more than an hour. My seat's entertainment system was broken, so an 8 hour flight with not much to do other than sleep."
Cons: "The child behind me kicking my seat"
Pros: "The flight was fine"
Cons: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"
Cons: "Boarding was awful. It took about an hour to board and no reason was given until we were taxiing. (The crew was delayed.) Overhead storage was insufficient. Seats are too narrow. I paid for extra leg room, which I got, but I don't appreciate elbows in my ribs for the whole flight."
Cons: "flight rerouted to LAX!"
Cons: "The flight attendants weee rude, and no bar service"
Cons: "Service, puntuality, the flight was delay, no word of apology for been late"
Pros: "The movie options."
Pros: "All on time, the flight attendants were nice and polite."
Cons: "That I couldn't change my seat (I didn't want in the confort zone) just in an empty row that it was behind me."
Pros: "Staff was great!"
Cons: "No TV for movies."
Pros: "That I had room to accommodate my at the time disability and the crew members amazing"
Cons: "No Tv at all."
Pros: "Super friendly staff and on-time flights. Love the TV, movies, wi-fi and snack goodies!"
Pros: "After flight was cancelled, rebooking was easy and quick on the app."
Cons: "Flight was cancelled. flight attendants were grumpy. One of the tightest seats I've flown in economy. No room in overheads so I had to stuff my winter coat between my legs with my backpack under the seat in front of me. Was basically wedged into the seat with my stuff."
Cons: "The prices of the available snacks."
Pros: "it was easy to navigate ."
Pros: "Arriving to the destination"
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."
Pros: "Friendly crew"
Cons: "Long layover in Atlanta. Terrible terminal setup in LAX . Although we were on two connecting Delta flights, we had to leave the arriving terminal and take a bus to another. The second terminal (Terminal 2) was small, crowded, and had few food options."
Cons: "The crew, the airplane and the service at the airport was the worse experience of my life, I will definetly avoid Delta and Aeromexico for my future trips."
Pros: "The air staff were very nice and attentive. Menu choices were varied and reasonably priced."
Cons: "The microphones didn't work well and hearing the staff was difficult. I saw several load before their zone was called with nothing said to them. When I paid to upgrade zones that is very annoying. Please quit shrinking the passenger seat size."
Cons: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."
Pros: "Loved the safety presentation made by the live stewardess!!"
Cons: "The flight was delay for 3 hours and they only give us chips and water. They didn't explain well what was the problem. The plane was dirty inside and the seats werent comfortable at all, the plane was making weird noises. There is no window in the 11A Window Seat. Really really bad service at all."
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Cons: "My suitcase came without a wheel. Damaged luggage."
Pros: "Quick boarding, clean plane, comfortable seats, the flight departed and arrived on time."
Cons: "The landing was a bit harsh, we couldn't connect to the airplane WiFi, so we did not enjoyed the entertainment."
Pros: "Got there before ETA"
Cons: "Concourse was VERY FAR away and trains were not running☹️"
Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."
Cons: "Were to plug a charger, pillows, tv screens"
Cons: "Some passengers bring two or more big carry ons and the airline should police its own rules better."
Pros: "Crew was great. Seat not super comfortable, worn out support. Entertainment very limited for five hour flight. One movie option playing on shared screens. A kid movie."
Cons: "More comfy seats and entertainment options. Crew, however, was excellent."
Pros: "comfortable seats. the food was good, good sandwich."
Cons: "for this type of flight, nothing at all."
Cons: "Nice flight. Plenty of beverages. 1 meal and a sandwich later. Would recommend to anyone."
Pros: "Food was fresh and ok for a short flight."
Cons: "Agents at check in gate were not very helpful and did not communicate the changes in an efficient time or manner."
Pros: "Everything was great"
Pros: "crew was great"
Cons: "inflight entertainment was sorely lacking"
Pros: "Friendliness, cleanliness"
Cons: "Seats were fine for me, but the gentleman next to me was too large for an economy seat. Consider size restrictions, as airlines do with bags"
Pros: "The crew was amazing."
Cons: "The seats are uncomfortable for long flights."
Pros: "Boarding was in Spanish - thankfully I recognized the number of our boarding group. Everything was average - what you’d expect on a normal flight. But for breakfast, one of the options was eggs. I expected something barely edible, but it was actually really tasty!"
Cons: "That boarding was all in Spsnish"
Pros: "Reasonably good food, nice service."
Pros: "Flight was delayed because "they did not have a plane"....this does no make sense.... The food is always very poor ....my tray was almost half empty with the food....however the small portion of meat (just a snack) was tasty."
Cons: "i have a huge problem how can i contact you guys ..."
Pros: "copa is always on time"
Cons: "food quality is low drinks are 'rationed'"
Pros: "Everything was great!"
Pros: "Excellent service, nice crew, and so confortable the plane"
Pros: "The city is awesome. There’s ton to do here."
Cons: "The size of the plane."
Pros: "the food... the travel...the movies..."
Cons: "I like everythimg... but the that I like, is that we arraived on time. even we was 15 minutes late.."
Pros: "La puntualidad para abordar y la llegada a mi destino, buen avión."
Cons: "No nos facilitaron audífonos, la comida no fue muy buena y no encontré espacio para mi equipaje de mano, la política de la aerolínea debería ser que el pasajero pueda subir con un equipaje de mano o una mochila, ya que suben con ambas, mas fundas de compras y ocupan todos los espacios para el equipaje de mano."
Pros: "Excellent service"
Pros: "The crew attention and an arirplane in nice conditions"
Cons: "The food is bad"
Pros: "Great customer services"
Cons: "Seats hard"
Pros: "Everything was smooth good service plane was exceptionally clean... Far better than Avianca"
Cons: "Selection of food or breakfast"
Pros: "The flights were on time the very old plane"
Cons: "the food was horrible, they could not control the cabin temperature"
Cons: "Rude crew, old plane, no entertainment"
Pros: "Flight attendants were nice and friendly."
Pros: "Fast boarding"
Cons: "It was cold / had to ask for water and got declined because only one serving. No entertainment"
Pros: "Service, flight"
Cons: "No a decent diner served"
Pros: "Never late and new planes"
Cons: "Some confusion on the gate assignment in panama"
Pros: "Nothing since my negative stressed the whole trip."
Cons: "We have long names, 4. It was correct in the booking with Layak but copa charged us $120 US / 2,090 MXP For correcting. Saying that Kayak didn't transmit everything. It was pay or be denied boarding."
Pros: "La comida y bebidas gratitas"
Pros: "On time"
Cons: "Seats: on one leg (Panama to Mexico City) the seats are just like in Economy class, only a wider and more legg-room. But no FOOT REST, which is essential in a long flight. Laniding in Mexico was via a staircase and a bus (no fault of Copa). Reservation via BOOKING turned out to be a problem (could not make changes in flights). I had to do it via "influence", a pain in the neck."
Pros: "Nice crew"
Cons: "I did not get the seat I booked"
Cons: "No lunch"
Pros: "Boarding area at Medellin Airport is clean, roomy, comfortable, modern and bright. Boarding is very orderly. Flights are always on time with Copa, which makes them a very reliable carrier. Planes are modern, clean and well maintained. Copa offers free headphones, meal and drinks, which is very rare on short flights."
Cons: "Entertainment options on Copa planes are very limited, but understandable on such a short flight."
Pros: "Price of the ticket"
Cons: "My suitcase was broken. It was brand new i bought just for this trip. I'm disappointed. I wont even be pursuing compensation because i'm almost certain that no one will accept responsibility."
Pros: "The crew service was good and the boarding as well. Food and beverages were okay."
Cons: "Only one tv for many seat. I prefer to choose my own movie"
Pros: "The crew was nice, and the flights was on time ,so easy to find the terminal"
Cons: "No food in all from lima-panama / Panama-NY , don't even soda, I have to ask for water. The food ny-panama / panama-lima was horrible test and look like dog food....the company have to change that YES or YES"
Cons: "Plane was uncomfortable... no personal TV... very tough if you travel with children"
Pros: "Very nice crew. Good meal on the flight. Hot and flavorful! Smooth flight. Arrived early, too."
Pros: "I was looking to fly to Costa Rica and found a price offer for $70 through Volaris. I thought this was a good deal until I looked at the baggage policy. Turns out you have to pay for each bag,bringing my luggage total to $50. Thats when I noticed Copa Airlnes had the same price for airfare plus two free bags! I was sold. Overall great service!"
Cons: "Almost missed my flight due to flight being changed to a different gate than what was written in my ticket."
Pros: "It was my first time with COPA. I went to Buenos Aires with them (Montréal»Panama City and Panama City»BA). Aircrafts were much nicer and newer for the Panama»BA portion. The boarding was on-time and the staff was very nice. Considering the price I paid, the food was totally acceptable. Also, they automatically made my check-in for me and my son the day before our departure (returning back to Montréal) which was a pleasant surprise! I do recommend COPA for a good price/service ratio."
Cons: "The aircraft still had TVs popping out from the celling with 1 movie for the whole craft. I found that a bit archaic..."
Cons: "Alguna de las atenciones del personal abordo. Los asientos podrían ser algo mas cómodos."
Pros: "U r idiots. You made me buy a ticket for another country in order to let me on this flight. You r all idiots"
Pros: "Agent issued boarding passes and luggage ticket but somehow didn't process payment. After waiting 4 hours for boarding we were denied entry into plane. Somehow agent overrode the safeguards and was able to issue boarding pass. Very lax security and agent even denied seeing credit card given to them."
Cons: "Ticket counter personell"
Pros: "Seats are good"
Cons: "The check in was terrible. The line was 1 hour"
Cons: "Seat confort is bad, specially for tall travelers."
Pros: "Crew was amazing. Seats were comfortable."
Pros: "The crew was fine. I did not like the seats, we could not be comfortable."
Cons: "I already had my seats numbers but when we checked in they changed them. They were not comfortable at all, because I have 2 little girls, they could not lied down to be more comfortable."
Pros: "Clean airplane on time"
Cons: "Crew attitude"
Cons: "Online checking doesn’t work? And you won’t know that until you’ve wasted 20 minutes going round and round...."
Cons: "Checking in took a while in Aeromexico."
Pros: "Movie was good."
Cons: "WiFi and friendly staff. Staff at Guadalajara were inpatient and unfriendly so was the staff in Fresno"
Cons: "Everything is perfect Thanks"
Pros: "Crew was good"
Cons: "Had a 2 hour delay"
Pros: "The crew was just ok, they did not extend themselves to make the customer feel comfortable/safe."
Cons: "The seat on the flight are too small the average person does not fit comfortable."
Pros: "Boarding lines were long, but allowing boarding from both front and rear of plane speeds things up. Small breakfast snack served on flight was nice and appreciated. Pleasant crew members and a nice quiet flight!"
Cons: "Tight seats are tough, but I guess passenger comfort is a thing of the past."
Pros: "Even with the flight almost full the crew managed to accommodated us together, excellent team work"
Cons: "Booked 6 days prior the flight and the put my wife and I in separate seats between strangers"
Pros: "good servide aboard,great flight,very pro crew."
Cons: "I tried t change my departure day but they told me that I was not possible so I lost the flight"
Pros: "It wasn’t a full flight"
Cons: "The flight attendants were too loud and not as attentive"
Cons: "Aeromexico has the absolute worst customer service !!! Their staff is innept and despite contacting their complaint department pointing out all the problems I experienced they refused to refund any money. They also refused to upgrade me, which would have allowed me to get some sleep, even though there were seats available. Horrible customer service. Never again."
Pros: "The flight was on time, the crew was polite and attentive, and I appreciated the meal."
Cons: "The temperature in the plane got very cold once we reached peak altitude - folks in my row felt the same. The flight lacked wifi and power outlets, but it's a budget flight so that is acceptable. However, some budget flights/airlines do offer that."
Pros: "We boarded fast and we arrived on time"
Cons: "I requested a "Fragile" label for my suitcase. They said they ran out of them. When I came back home, they had break 2 memories. One of them from the conference I taught. I tried to wrap them as tight as possible. I am aware of the risks of carrying fragile things but I can't stop thinking that the label might had helped avoiding things getting break. Flight Attendance were not very friendly. They were not rude but defiantly not friendly"
Pros: "On time"
Cons: "They charge for luggage"
Cons: "My luggage was ripped with a box cutter or blade."
Pros: "Excellent service, plus no extra cost for the carry-on."
Cons: "It took almost an hour to get off the plane at our arrival."
Pros: "I liked the food and everyone on the crew."
Cons: "The leg length was so short after my first flight. No individual screens, and what there was was a pretty bad movie."
Pros: "They took very good care of my fragile box."
Pros: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Cons: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Pros: "Food was good & entertainment with a good movie."
Cons: "Boarding was as always too long and the arrival to Tom Bradley terminal is always a pain in the neck nowadays."
Pros: "We got to our destination"
Cons: "Everything else. Check-in was horrendously slow, customer service nonexistent, they checked in our carry on so they could charge for overweight, and I was forced to board while I was waiting for food only to wait a whole another hour before we actually took off. Flight was delayed 1.5hrs"
Pros: "I was able to get home."
Cons: "Check-in at GDL airport is completely insane! They should have a line for those who have already pre-checked themselves and just need to drop off their luggage."
Pros: "I loved the movies and the food they supply"
Cons: "My baggage was lost never arrived at Mexico City!"
Pros: "Friendly staff and useful network connections."
Cons: "I hope when they finish renovating the Mexico City terminal, they install some moving-sidewalks. I waked quite a bit with my luggage."
Pros: "Good service and good price"
Pros: "They gave me an emergency row seat and being tall that's great, the food was pretty good and we got free beer."
Cons: "Boarding took along time."
Pros: "the plane on the return flight was spacious and comfortable."
Cons: "our departure flight was delayed for over 1 hours and our return flight was delayed for over 2 hours. They blamed the weather for the delay on the return flight but all other flights were departing on time or with only a 30 min delay. Aeromexico flights were the only ones being delayed for long periods of time."
Pros: "Airline stewards were friendly and provided good service. Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch."
Cons: "Flight was delayed but that worked to our advantage since our initial flight was delayed. We would have missed this one. Only a couple connecting flights were announced by the flight attendant and where to go. Ours was not mentioned and no direction given on where to find our gate. We had to go to an information booth that only told us somewhat how to get to the gate. It was a long distance and we weren't sure if we would make it or not. Need to improve communication with passengers."
Cons: "The front desk crew at Guadalajara change me to an earlier flight without me having a say, this flight was delayed and took of later than my original flight. Several customers did not make their connections on time and the crew at the gate were really rude. The worst part is that the reason for the delay was that one flight attendant was running late. I do not know if it is the airline or is the Guadalajara airport but is the 3rd time in a row that I have Issues in there and noone ever says anything."
Cons: "A lot of time waiting for flight."
Cons: "Boarded and sat in hot plane with AC off for 15 minutes"
Cons: "My fligth was dilay for 2 hours and i got charge a baggeg on a international fligth"
Pros: "boarding and leaving plane, the wheel chair service, nice helpful crew, flight departed and landed on time, snack and beverage."
Cons: "landing at LAX was a bit jumpy/scary, airport construction - not Aero Mexico's fault though."
Pros: "I liked that they are attentive as my mother needs special attention for her disabiljty"
Cons: "We had a delay coming back due to a passangee that refused to get off and they kept us with no ac on...and getting back there was no one to help my mother with a wheel chair as well or our luggage"
Cons: "Nothing was bad."
Cons: "We were the last ones to board there was no place to put our personal items also we were missing items from our suitcases they stole a small camera and jewelry we bought for gifs I will never flight with this Air line again they ransacked our suitcases I'm very disappointed"
I rarely vote ‘Excellent’ but this AA flight out of LGA was amazing. On time departure, early arrival, amazing crew, smooth flight, baggage came out quickly. It was the best airport/ flight experience that anyone could ask for/dream of. Highly recommend. I usually fly Delta but American Airlines really stepped up their game.
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Pros: "The crew was fine and was thankful they found a way to get back to Detroit (but, it required a stop in Dallas and an overnight in Chicago)"
Cons: "There was no social distancing or enforcement for wearing masks. I saw no sanitizing on any of the three flights I had to take to get to Detroit. of the four airports only the one in Guadalajara asked any health questions and could be seen sanitizing the waiting room and eliminating seats to keep spacing."
Pros: "ABSOLUTELY NOTHING"
Cons: "Flight was delayed over 3 hours because they had No crew to operate the flight! Such poor customer service on Americans part as well. No answers and rude agents when you tried to ask any questions"
Cons: "Seats were changed twice for this flight. It was very cold on the flight"
Pros: "Crew members were all very pleasant and personable. A very special experience with the local ticket agent / boarding agent (double duty) in Guadalajara: Maria Hernandez (or perhaps Fernandez) who was pleasant, professional, helpful and even called us respectfully by name ("Mr. and Mrs. Petrusek") She is an outstanding representative of American Airlines! Gracias to her!!"
Cons: "Not a thing! We live in Mexico and we usually fly Volaris...I think AA just became our favorite airline!"
Pros: "The pilot was fine and kept us informed. However, the rest of the crew was awful. Not friendly, did not smile. What poor example of American Airline employees. No food was available in the main cabin. This was a 6:30 p.m. flight and there should have been menu items available, not just pretzels"
Cons: "Crew and options for food. If I wanted pretzels, I would fly with Southwest. They have better service anyway."
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Cons: "Feeling of being cramped"
Cons: "It would have been helpful if American Airlines would notify passengers when they have selected a window seat where no window exists. I am very broad shouldered and that extra 3 inch well the window creates is crucial for me. Terrible 4 1/2 hours in a very uncomfortable position."
Cons: "We stay stuck in PVR"
Pros: "Game of Throne as a boxset"
Cons: "if my return flight was by AA rather than another operator"
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Cons: "Crew disrespectful, with passengers. He was a chubby guy late 40"
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"
Pros: "Smooth ride and early arrival"
Cons: "The food terrible"
Pros: "Convenient flight from DRO to Dallas."
Pros: "Breakfast on GDL-DFW and movie"
Cons: "One hour delay on account of missing signatures from some mechanic according to the captain’s weak and shallow account of the facts. Flew with a 1st class upgrade to DFW and upon missing the connection to DSM (imputable to AA) I would have expected AA to have me await my later conection (3 hrs AA 2488) in the Admiral’s club especially after having paid for the upgrade. Instead, the bozo at the Admiral’s Club entrance in Terminal A A23 indicated that only Mexico City passengers were allowed into the Club even if as a GDL passenger I had a 1st class boarding pass. Poor and misguided management of the moment of truth on behalf of your employee with a 1 Million Miler customer. My experience recently with Delta and United has been with more open minded, customer centric and better trained airline staff. Disappointing and hope someone will read this and let me know that my note was heard. What is next?"
Pros: "Our flight was delayed somewhat by a service door not completely latched. The plan returned to get it closed, then was promptly airborne. After the delays, the flight actually made it to our destination by our scheduled arrival time."
Pros: "Everything but the seat. It did not have enough room and it was very unconfortable when the people in front reclined their seats back."
Cons: "Small seating space."
Pros: "Entertainment and crew"
Cons: "Not much room to move around for such a big trip"
Pros: "Not exceptional"
Cons: "Not much room for moving around but really fast"
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Cons: "We had a snow storm I arrived at the counter 75 minutes early. The staff were rude and unhelpful. By the time I got assistance it was 9:01and my flight would leave at 10:00. They would not check my bags. I had to be rescheduled for another flight tonight at 7:00. I hope it goes better. I still have received NO confirmation for my flight tonight."
Pros: "Friendly staff"
Cons: "Food was terrible and the seats tight"
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Pros: "Fast boarding"
Cons: "Uncomfortable seats, no entertainment at all, no even TV."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Pros: "Pleasent crew and a non-turbulance flight."
Cons: "The yougurt splashe all over my shirt when I opened it, too much pressure I guess. No liquor !"
Cons: "Flight departed 3 hours late due to mechanical issues. We just sat in the plane while they slowly, extremely slowly, dealt with the problem. Caused me to miss my connection in Dallas, and now I have to stay overnight. American cattle car class seats are hard, small, a sorry sign of affairs for US-based airlines. Coach class used to be reasonable, but it is now just embarrassing."
Pros: "Everything was on time!"
Cons: "4 hours delay and a plane with no tv or any kind of entertainment."
Cons: "In January, we booked a 5:40pm fight through Kayak to Barcelona. July 7th, the day before our flight kayak sent us an email with a different time. Apparently, this flight had been dropped and completely changed to 5 hours later on February 2nd. Kayak didn't care to tell us until the day before. We ended up having to book a new connecting flight which cost us $250. Ive always booked with kayak and now I fear I will never again. I would like a refund for the $250 or a flight stipend. My name is sarah chambers"
Pros: "This was probably one of the best flights I've had. Attentive flight attendants and the seats were very comfortable. I would definitely fly again."
Pros: "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
Cons: "No food for purchase, just a drink and biscuit."
Cons: "Flight was changed. Didn't get the seats I had already picked out. Woman on flight was very rude to me when I asked where the restroom was. NOT a good experience over all."
Cons: "Check in through website was confusing to do. Flight shows on alaska airlines sight as a united flight. I downloaded the united app, and it tells me my flight is not just through american airlines, but through another carrier, american freedom or aomething like that. Very confusing. I called someone, I think american airlines, by this time completely confused. If there are multiple carrier types, I should be able to input my flight number and my info ahould come up for me to view flight info and check in, or seat assignment. In the end I dowloaded 2 or 3 apps, a confusing phone call, and when i got to rhw intial check in I was not treated well by tsa personnel. Maybe my name triggered thw extra search or something.Anyway, that last part is unrelated but my return flight was kind of a struggle."
Pros: "Did not have to pay to check our baggage!"
Pros: "The flight attendants and food were excellent."
Cons: "The volume for my seat's media was not working."
Cons: "Waiting on the tarmac to move to the gate for 30 minutes. NEVER AGAIN, I AM THROUGH!!!!"
Pros: "The quiet."
Pros: "The lay over wasn't bad at all had enough time to make it to my gate and get something to eat"
Cons: "Was scheduled to leave at 3:15pm didn't leave until 4:17pm"
Cons: "Never made it to Atl all the flight was either delay or cancel last min notice .."
Pros: "Quick flight."
Cons: "The plane was very hot"
Cons: "Ended up missing this flight because my first flight got cancelled. Again will not be flying with interjet"
Cons: "Loved this airline and the complimentary snacks and drinks , smooth sailing!"
Pros: "Everything, only if you could provide something to eat."
Pros: "Everything was very good"
Pros: "The seats and the crew was amazing"
Cons: "Better promotions"
Pros: "Good overall"
Cons: "Takes too long to get luggage out and I got moved without notice"
Cons: "Boarding in Guadalajara was so slow only 1 person"
Cons: "The boarding process could have been better."
Cons: "Interjet airline always running late but this time they really over did it. Over 3 hours late, took an nigh flight, children were tired."
Pros: "The crew was friendly."
Cons: "The seats and entertainment is outdated."
Cons: "The free drinks and good attitude"
Pros: "Crew forgot to distribute immigration forms"
Pros: "The check in crew was very helpful and good"
Cons: "That flight wasn’t delayed"
Pros: "One of the crew was very rude"
Cons: "They need to improve their food"
Pros: "On time. Crew very nice and efficient"
Cons: "Customs at SFO but it has nothing to do with the flight. Airline highly recommended."
Pros: "Everything was perfect :)"
Cons: "No inflight entertainment, no charging outlets"
Pros: "Employees very helpful"
Pros: "Checking in at the airport was a breeze"
Cons: "Flight was delayed for an hour for no reason. No air conditioning, only one choice of sandwich."
Pros: "Abundant room on the plane."
Cons: "Confusion at boarding ... they board in backwards order (by zone) and there was no separate line for separate boarding zones ... just one massive cattle call ..."
Pros: "Good leg room compared to other cheap airlines, they also provide a snack and a drink, the crew is nice but don't expect 5 stars service."
Cons: "Interjet always starts boarding too late, they should start earlier and make boarding much smoother. Also they didn't put the AC on and I was dying it was super hot inside."
Pros: "It was easy, short flight, comfortable seat, friendly staff."
Cons: "Boarding was a bit unorganized... did zone 1 go first or zone 4?We hurried to line up, then stood a waited."
Pros: "Todo muy bien el avión limpio, el vuelo estuvo a tiempo"
Cons: "Personal del vuelo muy amables y atentos"
Pros: "Complimentary food, Quick boarding, decent seats with good space, Okay flight crew."
Cons: "No entertainment. Crew was nice but didn't seem to energized."
Pros: "This was a quick one hour flight so I have no complaints. The airline has a lot of legroom so it allows for more comfort for taller individuals like myself. The flight staff was excellent and spoke English on top of Spanish. Our flight was moved up by 2 hours, which wasn't a big deal. They upgraded us to the first row so we have feet of leg room."
Cons: "No entertainment system of any sorts. Finding the gate was a problem with this airline as it was only posted an hour before the flight."
Pros: "Overall experience was great. Everything was smooth on time and no issues with anything. Seats were comfortable than other flights ive had in past. Definitely would fly again."
Cons: "Nothing i didnt like or would even complain about"
Cons: "How old the plane was"
Pros: "Anabilidad, puntualidad, y excelente servicio"
Cons: "Everything excellent"
Pros: "The legroom"
Cons: "There was nothing to do but sleep it would be very nice if they played a movie like airlines used to before the individual tvs"
Pros: "The seats were comfortable."
Cons: "The temperature was warm"
Pros: "Very prompt boarding."
Cons: "Music selection poor and audio not good"
Cons: "I certainly did not like the fact that there was no running water on the restrooms. I believe this is extremely unhygienic for the entire people in the airplane. I myself was not able to wash my hands after having had defecated."
Pros: "Very friendly crew. On time. And super spacious compared to the other 2 mexican airlines."
Cons: "No options to buy snacks."
Pros: "great airline, spacious, clean, pleasant flight. Best price."
Pros: "They are going to offer more flights out of SFO, that is great news."
Pros: "Good Service,clean airplane and on time"
Cons: "Everything very good"
Pros: "everything and the rapidity of everything and free food also"
Pros: "The flight was on time"
Pros: "Normal flight."
Pros: "Very good service, on time departure and early on arrival."