Flight delay in lax which delayed our connecting flight to Copenhagen. Was placed on standby the following day and got delayed again at Scandinavian air. Bad bad counter service at ar Canada in Toronto by the name of Camilla who said that she was doing us a courtesy for even finding a earlier flight for us after we the customer are the ones being inconvenient by the cancellation of our flight. Btw, we are going on a tour. Air Canada is the worse
Seats hard as a rock. My butt went to sleep. Headrest too leaned forward. The seat caused me to be hunched and I was an emergency row so couldn't recline the seat. No pillow or blanket to put behind my back so I don't get off the flight looking like the hunchback of Notre Dame. The wifi for movies didn't work so no entertainment. The flight was rough, but I get that turbulence can sometimes not be avoided. All in all, a pretty terrible flight. The crew did their best and we were on time, so there were some positives.
United, from whom we bought this code-shared flight, mid-flight canceled our tickets for the rest of our itinerary, without explanation. After long delay they tried to re-issue the tickets, but Air Canada could not find the re-issue. It finally resolved after escalation to several layers of supervisors.
All good except waiting for gate for over an hour at Ohare Chicago as usual. People missed flights because of that
Perfect. On time and the weather was perfect so we came in a few minutes early.
On time. Carry on and personal bag was accommodated on the plane. Entertainment was accessible without bringing own device. Whole can of juice was provided rather than a pour.
I enjoyed it, again I believe air Canada has better seating options and better drink options
Upset about cancel to St. John’s and no overnight accomodation
I had a 5 hour lay over in Toronto. Felt very exhausted and bored.
1. Everything was satisfactory concerning the flight. 2. Can't think of what could be better right now.
Your customs people are terrible. I had a 2:46 layover and your airport still couldn’t get me on my flight with my weapons so I had to go on a different flight which had me waiting in the airport for over 12 hours. I will never use Air Canada or go into that country again!
Economy class seats and airplane food are what they are. It would be hard to ever give them an "excellent" score. But the service was excellent.
I bought tickets that were supposed to be flexible, but when I needed to change the flight time- the manage button was greyed out forcing me to call customer service. It took 3 calls, because I was on hold for over two hours each and couldn't stay on the line, to get this resolved. I finally did but not without some aggravation at being told to visit the website/app while on hold.
Truly loved the experience. The older I get the more I appreciate the benefits of upgrading. 14 hours in the air and able to hit the ground running.
Way to go Air Canada, Bravo!! I like to give credit where credit is due. My departuring flight was horrible, but the return was much appreciated. The boring was smooth, the air craft was up to date. Bluetooth connectivity, great entertainment and the crew was decent. I wouldn’t say “friendly”but nice enough. It was a pleasant experience.
Plane had cargo loading issues which delayed us by an hour. Not sure when the crew found out about this but it became a real pain.
they could have remembered to put my luggage on the flight, it's frustrating and disappointing to have your bag left behind. now i get to deal with sh** tomorrow. do i have faith that AC will be on top of this? no. the flight was fine, run of the mill AC flight pay up for top notch service.
Flight crew was unremarkable. They were not friendly and had a harsh tone. Truly didn't make us want to make sure we got an air Canada flight again.
Fantastic experience. The flight left early from BGI and the service at the counter in Barbados was very friendly and efficient. The seats were very comfortable with good leg room. Looking forward to flying AC again.
The flight was packed solid which shouldn’t be a problem, but when you realize that if you are over 5’7” tall there is no room to do anything but sit uptight it changes the perspective. Especially when you are in a seat that doesn’t even recline. Those seats should warrant a discount really. It’s preposterous that you have yo pay an extra $60ish to get 10cm more leg room but have to pay the same price as everyone else when you have seemingly less leg room and can’t even put your seat back the wee bit everyone else can. Offer them at a discount on booking even. I know tons of travelling kids/young people who wouldn’t mind sitting like that for five hours if a nice discount was offered. The staff was lovely and the touchdown was stellar but the extreme close quarters is what has me pondering another means of travel whenever possible.
Seats are absolutely not comfortable and large enough. There’s a limit and you stepped over it. I understand that there’s a business class, however for the price it costs, it’s just plain stupid for a 50 minute flight.
They should provide water to passengers who ask for it
I had bad experiences before now was excellent I am glad they have business class again
Provide free food and drinks on an international flight. Add updated head rests
why did we have to go through security mid flight
Business class seats did not lie flat. There was only powdered milk for your coffee....in Business Class!! Food was good.
The fees for baggage were outrageous. $130 for carry on and $150 for check in for an international flight. The seats did not recline. We were not even offered water. Had we known all of this, we would not have booked Avianca at all.
I did not like anything, first time I use company and for sure it will be the last time, they charge for simple operations that any other average airline wouldn't charge.
Flight attendants to show up on time, offer drinks and food.
Voo longo nem mesmo água ou gelo é servido, se quiser tem que pagar. Embarque é péssimo, mau atendimento.
