Cons: "We could have had our non-stop flight that we booked. Air temp in cabin was cold and breezy"
Cons: "Flight was canceled Costumer service was terrible Had to weigh 26 for flight to Indianapolis"
Pros: "Never got on flight."
Cons: "No delays and compensation for inconvenience. Paid extra for seat upgrade which I never sat in."
Cons: "E-175 is very comfortable"
Pros: "Not much, no internet, small seats, cost doubled because I had to know pay hotel for a night."
Cons: "Flight was 4 hrs late arriving, therefore I missed my connection flight to Dallas. I had to spend the night at a cost of $200.00 at Holiday Inn, arrived 24 hrs later. Not United fault, weather related. This is my 3rd United flight that was delayed by hours. Get first flight out in morning, less chance for hours of delay."
Pros: "Service was good"
Cons: "Delay of over 1-1/2"
Pros: "Crew was friendly"
Cons: "Bit of turbulence due to weather"
Pros: "Terrific Gate Team in Houston, who were extremely helpful with my current disability (my foot is in a walking boot). Gate agent immediately approached me once I got to the gate (via wheelchair) to see if I needed anything else. Then she took it upon herself to move my seat so that I had an empty row on the flight to prop my leg up on the flight, which was excellent customer service. She anticipated my needs & exceeded them. She signaled for me to board early, so I had enough time & space to get down the ramp. Gate agents like her are hard to find these days. I wish there were more agents like her. Flight to Indy- Plane were more spacious between the seats. My knees had 6”-8” between them & the seat in front of them. It was a new plane, so if this is the direction that United is going with their aircrafts, they will have lots of happy flyers."
Cons: "It was recommended to download the United app for free inflight Enterainment once I purchased the inflight WiFi. After purchased, none of the movies or tv shows would play. It seemed like slow WiFi was making it impossible to utilize the Entertainment promoted by United."
Pros: "The boardong process was well organized and we arrived earlier than expected."
Cons: "No complaints"
Pros: "New plane, roomy, good free entertainment options."
Cons: "Flight cancelled with no explanation."
Pros: "The flight to Indy was not full. The crew did a great job of spreading people out so that everyone would be more comfortable. Everything went smoothly and even landed early"
Pros: "The ease of booking the flight and forgetting it until the day I left was awesome."
Pros: "One ground agent worked hard to communicate what decision the airline had made regarding the flight delay in response to aircraft malfunction. His words helped establish a priority on which passages need to be rebooked"
Cons: "Flight Attendant communication was less than professional. Speed, pitch, and I found it generally annoying"
Pros: "My experience with Air Canada was all around pleasant. I would definitely fly with them again. Any negative aspect during my travels was due to their partner United Airlines."
Cons: "If flying within the States we used United Airlines; a partner of Air Canada. The flight itinerary changed numerous times before our departure, including two days before we left. The change added an additional layover, and put us at our destination nearly 6 hours later than out original booking. This meant we lost a decent portion of the first day of our honeymoon. However, we were forced to stay an extra day when our return flight was cancelled. After spending 8 hours in the airport we were informed that our Monday flight was cancelled, and the next available flight would not be until Wednesday! United Airlines let us down on the way to our destination and on our trip home. Air Canada was great, but I dread having to use their partner United Airlines."
Pros: "Flight was on time. Process of going through customs in Halifax instead of Newark was very efficient. I didn't order food or use inflight entertainment."
Cons: "The flight was delayed 7 times and by 6 hours"
Pros: "Comfy plane, ease of connection"
Cons: "Nothing really"
Pros: "Shirt flight"
Cons: "Same issue with baggage on arrival no entertainment or food"
Cons: "The flight was delayed 3 times for a total of 2 hours late due to "air traffic control""
Cons: "I fly out of Halifax once a week and the flight has let 4 hours late two weeks in a row with out compensation. I missed my connection flight and was forced to sleep in airport. Never again Delta all the way."
Pros: "On this specific day, flight/s didn't go as planned starting with flight cancellation due to mechanical issues. However, I did eventually arrive."
Cons: "Flight was cancelled. Second flight overbooked and I was bumped. Put on connecting flight versus direct for third try at getting to destination. Almost bumped again. Finally arrived 10 hrs later."
Pros: "The stewards were nice and they were prompt. The plane seemed to be well cleaned inside and they were quick to get everyone boarded and bags stowed underneath. The pilot knew what he was doing and I had no worries there. Everyone was doing their jobs as well as they could be done."
Cons: "The air nozzle above my seat was broken and would not turn off so I freezing the entire flight, as well as the tray table seeming like it was meant for the lap of an infant versus myself and I can't imagine how someone with longer legs than myself dealt with the way it folded down. The take off was rough either seemingly due to tires or perhaps a rough runway. The wifi on the plane would not work. It worked ok my first flight but not on the second. I don't know why and no one knew why either, had the latest app and it was updated to the current version."
Cons: "Too little time allotted between an international flight to catch the domestic connection. If I had checked my bags I would not have made it through customs and security in time."
Pros: "It was delayed n delayed again it's always a problem"
Pros: "Flight canceled due to weather. Eunice Daly in Newark was kind and efficient with finding a new flight to my final destination of Indianapolis. She was great and is a huge asset to united airlines! Bravo eunice and bravo united for having people like Eunice working for them!"
Cons: "I've received my bag damaged and asked for help through the service but they didn't help me on doing nothing just said that's normal I paid 25$ for the safety of my bag but found it very damaged"
Pros: "flight attendant guy was nice."
Pros: "Flight was fine."
Cons: "Didn't actually fly to Indianapolis due to missed connection, flew from LAX to SFO to ORD to IND. Two days to get home from Los Angeles."
Pros: "It was ok"
Cons: "It was ok"
Pros: "The flight was very delayed into Newark due to weather, but the service and updates were good."
Pros: "The pilot provided multiple children on the flight with airplane cards. The children were all thrilled. It was so kind of him to take the time to do that."
Pros: "Boarding process was easy"
Cons: "Had us planeside check our roller bags but had at least 4 overhead bins around us that ended up being empty. They then took a substantial amount of time to unload the plane side checked bags. I was toward the rear of the plane and still had to wait."
Pros: "The flight & the crew were great."
Cons: "Not everyone likes rock-hard crackers."
Cons: "Custermer service for United is terrible. Not impressed at all."
Pros: "Service on plane, on time"
Cons: "Staff at both Indianapolis and Denver airports were rude and unprofessional. We definitely got stuck in last available middle seats all in separate places on plane...I am guessing this is because we didn't book directly with United because I registered early for our flight."
Pros: "Fine. Wish my earlier one wasn't so delayed."
Cons: "Same as the first one"
Cons: "I was early to my flight and sent to the wrong gate. When I received the notice that the gate had been changed, I had a long way to go to get to the correct gate and limited time. Since I have arthritis I was very inconvenienced making the gate."
Pros: "United Staff very helpful. When initial flight was cancelled, attempts were made to book on anther flight. Unfortunately unsuccessful"
Pros: "Ahead of schedule and pleasant"
Pros: "They made up time since the plane left late."
Cons: "The man who was boarding us announced to the whole area that if your ticket says to see him just sit down and wait to be called because he's "getting irritated". Terrible customer service! The crew on the plane acted like they didn't want to be there. They had a ton of empty seats but announced that we can't move up or change unless we pay for it with our credit card. I understand it but it sounded really bad. Not welcoming at all. Will avoid United in the future."
Pros: "Everyone was very accommodating! Thank You."
Cons: "I paid $59 to upgrade to a premium seat and it was terrible with my feet being in the aisle where the service cart rolled"