They screwed up so bad, I asked for a short check for my luggage since we had a 21 hour overnight layover in London at a hotel. They said I have to receive my luggage in London because it’s an overnight layover. Get to London, nope, my bags aren’t coming off they are staying in terminal 5 over night and going straight to Ibiza. So we had no luggage for a whole day and basically stuck with no clothes or washroom stuff. Finally get to Ibiza and my luggage is completely smashed and damaged and missing a wheel. Now I have to drag this 50 lbs luggage around Ibiza islands for 10 days. Wtf. So pissed off Air Canada is LITERALLY THE WORST AIRLINE IN THE WORLD
Took off on-time and staff was very nice. Got stuck on tarmac at ATL due to storms, but staff was still wonderful even though they were working and not getting paid.
At 6'2" the seat space was very cramped for economy. Otherwise good.
Staff was very courteous and kept things organized. We will definitely use Air Canada for further travel
Very good except paying twice for seat selection. Once when I booked and again when I checked in.
No issues other than paying twice for my seat selection.
Everything was great, clean plane and washrooms. Flight was on time, excellent boarding process
In a nutshell, my bag, the one I have to pay for, because now you can’t even bring a carry on, did not make it. I am still waiting for an update. The fact that not only were have to pay for it, but on top of that we are stuck without getting it, it’s ridiculous..
The plane was filthy!!!! There were empty food wrappers in the pockets and worst of all a wad of hair where someone had obviously brushed their hair, cleaned out the brush and left the wad of hair in the pocket. It was the most disgusting thing I’ve ever seen!! The seats are so crammed together with NO leg room. The AC vent controllers do not adjust. I will likely not book another AC flight from Florida to Montreal.
The app was great, service was wonderful, everything was quick and easy
Flight was late and has 12 hours transit time instead of 1.3 hours.
Everything well done and customer oriented There entertainment system is difficult to navigate
They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad
The aircraft was old, there was no charging sockets, and the seats were narrow and uncomfortable even though I had exit row premium seats.
For such long flight we were expecting more comfortable seat , which were to close to each other , the backrest we could only lean a few inches to the back and you really couldn't stretch your legs.
The service was really good. The breakfast food could’ve been better as I don’t eat sweets for breakfast and the only choice was a muffin. Overall, good experience though. Thank you.
Seats were extremely hard and uncomfortable. as well as very narrow even though I paid an extra $230 for upgraded preferred seats. Very disappointed in the downtrend of Lufthansa and United Airlines.
The flight was delayed and I was stressing the whole time about whether I would make my next flight.
The flight crew did a good job, the main problem I had was in the layout of the pod itself. I know it does not matter but the connection for the head phones was not A- easy to find, B- very difficult to do based on the placement ( behind the right shoulder, very hard to reach, the type of plug on the frame vs the actual plug of the headphones), C due to the location and the way it connected, it did not allow me to use my own headphones, D- very low quality and very uncomfortable headphones, E- Surprisingly, very old selections of movies, for me, at least. I will still fly with Lufthansa as you deliver a very good product overall and I enjoy the quality of service, the ease and the prices. Thank you.
My mother is 87 years old and has knee problems. I have reserved a wheelchair indicating that she is immobile. For her it is very difficult to walk short distances. On arrival in Frankfurt, I was called via my mother's phone, by the female employee who had my mother in a wheelchair. She asked me how many and what color suitcases she has, which I explained. I was very surprised when 15 minutes later my mother walked out with her cane and balancing with great difficulties assisted by a young couple who were pushing her suitcase. Where was the wheelchair and the airport employee? I find this to be a disrespectful and abusive behavior of elderly people. It also raises the question of professional misconduct of the airport personnel in Frankfurt i.e. the female employee who abandoned an 87 year old immobile person by the luggage lane. I would like to inquire about the details i.e. name of that employee.
