Daily cleaning, installation of cabin HEPA filters on flights from Hangzhou to British Columbia
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Scores according to KAYAK customer reviews
Pros: "Very frustrated experience. Air China, air Canada, budget air, all push responsibilities away. Budget air got my name wrong, too, which would have caused me to not be able to get on the original flight from China anyways."
Cons: "Still I have not been able to get someone to fix my problem for me although I was promised that I could postpone my return flight by one day because of the delay at Victoria airport. Ended up having to buy a return ticket by myself."
Pros: "Excellent crew. They were looking out for the passenger comfort."
Cons: "I had a delay in my original flight coming home which caused me to miss my connection from Beijing back to New York. I as well as my fellow passengers received absolutely NO assistance from ground Air China crew either in Ulaanbaatar or in Beijing."
Pros: "The crew was amazing - so helpful and so accommodating"
Pros: "There was a 2-hour delay after all the passengers boarded."
Cons: "Boarding process in Beijing Airport."
Pros: "Cheap price."
Cons: "The food was not great. No USB charger. The other passengers were noisy."
Pros: "The seating wasnt very comfortable"
Cons: "The food wasn’t that great and the seating was old."
Pros: "Check-in was very fast. The food was a hot sandwich and a drink and was decent. Plane left Hangzhou and arrived Taipei slightly early, which was great. Seats reasonably comfortable. Crew was kind and caring."
Cons: "Would have been nice to have some fruit."
Pros: "My flight was exhausting zing eventually uncomfortable. The seats weren't clean as it irritated my skin. I didn't eat the food as I couldn't identify it. Passengers were told it was "chicken" but it didn't appear to be chicken. The flight attendants didn't know English so they weren't helpful at all"
Cons: "Cleanliness of plane. Better food and beverage quality. Bilingual flight attendants."
Pros: "Good crew, fast boarding, good overhead bin space"
Cons: "boarding by section to avoid rushing, crowd and people moving in/out of seats"
Pros: "Amazing crew, very polite and helpful Excellent take off and landed super smooth - koodoos to the cockpit team The seats on the aircraft from Beijing to Vancouver was much more comfortable that the aircraft before ( Vancouver to Ho Chi Minh ) but I think that it’s because it is a newer aircraft"
Cons: "The food quality was very poor and portion too small. This could utilize some improvements"
Pros: "Seat very comfortable"
Cons: "Need better food quality and choices."
Pros: "The price was absolutely amazing, dollars to miles it was the best bargain on a trip ever. Crew responded very quickly, and handled everything excellently."
Cons: "The seat could have used a little more cushioning, the fasten seatbelt sign was on the whole flight so passengers weren't really sure when it was okay to move about the cabin."
Pros: "Not a lot."
Cons: "Food was bland & dull... the same at every meal. Crew did not seem to understand the difference between chicken & duck. EG; "It's chicken & rice"... if it's chicken, why does your colleague say duck? Seats are cramped. No control of your personal environmental comfort - no overhead air nozzle. Crew slow to respond to seat call for assistance."
Cons: "The same thing as above"
Cons: "arrived in Beijing and flight was delayed - unknown departure time. no English information available. waited 2 hours to get info"
Pros: "Air China does have excellent economy class prices on trans-Pacific flights. The planes themselves are not bad, and the flight attendants have been good. Overall it could be worse."
Cons: "Both their website and their check-in staff (at Beijing airport especially) can be terrible and frustrating. it is even difficult to manage flights that you book directly on their own website. The check-in staff are grumpy at best. Catering is as bad as it gets. The airline food is a throwback to the 1970s. Drink selection is poor--no fizzy water/soda water/seltzer. Only regular water, coke and sprite, and no spirits at all. Very bad wine and beer with only one choice for each: Great Wall wine, which is sweet and gross, and warm slimy swill beer. The airline could do better by upgrading the website system and having better staff training for customer service."
Cons: "As a 1k I got diverted to a small bus for loading. This bus then waited until the regular buses had left before leaving. Then it waited until everyone on the other buses had boarded before letting the four of us to get off the bus - we were the last four people to board the plane. Happily there was still space for my carry on, but it was not what I would call priority service."
Cons: "touch screen inoperative, little humor or warmth or smiling in cabin crew"
Pros: "Ran on time"
Cons: "Food and drink options are limited"
Pros: "crew was competent the flight left and arrived on time"
Cons: "boarding was awkward. We had to take a bus to the plane and walk up the stairs The food was mediocre The seat was not very comfortable"
Pros: "On time and great service. Comfortable (with a neck pillow), and good entertainment with recent movies."
Cons: "No charging ports on plane and no vegetarian options for meals."
Pros: "Vert spacious and comfortable. Kind staff made me feel comfortable throughout the 10hr flight."
Pros: "Flight attendants are friendly and accommodating. Willing to meet all my reasonable needs. Meals are Ok."
Cons: "Seats are a little small considering my body size."
Cons: "Smelled. Terrible food. Poor customer service. Rude to foreigners."
Cons: "Flight was delayed overnight 6 hours, no communication whatsoever. No attempt to help make connection or apologize.. Service is mediocre at best. Seats are tiny, little to no leg room."
Pros: "My TV was not working. I was asking to change to last sit, The flight attendant told me, that sit is for them. However later after, I saw a couple was sitting over there. The couple were not working stuff."
Pros: "There was a lot of food"
Cons: "There were no vegetarian options"
Pros: "Nothing in particular."
Cons: "Air China does not offer wifi on international flights. They also do not allow the use of cell phones during the entire flight, even if they are airplane mode. Their selection of movies was okay, but the archaic screen and audio system yielding a barely visible / audible mess that ruined the experience. The touch screen had lost most of its sensitivity and had to be operated by a remote that was falling apart. The inflight meal was absolutely revolting harkening back to the days when airline food was a complete joke. They only thing they really did right was not delaying the flight. I wasn't so lucky on my return flight..."
Cons: "Gate crew did not provide any information about delayed departure times. We were told the plane would depart at 20:10 and ended up departing at 22:35. This was already several hours behind the originally scheduled departure time of 15:25."
Cons: "I've flown over seas several times before. Typically, in my experience, the oversea carriers provide an extra bit of leg room for the long distance travel. Air China apparently doesn't feel the need though. My legs were crammed up in the seats and I felt like I was on an 11 hour budget airliner flight. I checked in for my flight as early as possible, but was told there were not emergency exit rows available. Upon entering the plane, I saw the emergency exit row was filled with elderly people who's feet barely touched the floor. In the case of an emergency, it is supposed to be the responsibility of those in the exit row to assist passengers off the plane. I'm young, able bodied, 6'6" and willing to help, but I was denied an exit row seat? Instead my legs have to spill out into the aisle? It wasn't easy for the flight attendants either, because their service carts kept hitting my legs. I didn't mean to make their job harder, but my legs couldn't physically fit in the seat I was given."
Pros: "Food was okay"
Cons: "Seats are uncomfortable, the entertainment screen is very laggy and unresponsive. The options were VERY poor and very few."
Cons: "Couldn't check-in online from Beijing. Food is barely edible. Airline stewardess were not the friendliest people. Seats were lumpy. Bathroom faucet was corroded."
Pros: "Rude crew. Have had better food on other airlines. Wasn't allowed to listen to music on my iPod at any point during the 9 plus hour flight. Flight was late leaving Beijing, just as it was when i was there 12 days before waiting for another flight one of their flights to Manila and missed my connection flight in Vancouver because of it. Couldn't wait to land and get off the plane."
Pros: "Everything seems to go smoothly, the flight was good and we landed on time."
Pros: "It was okay. The crew was fine, food was okay,"
Cons: "Comfort. Maybe because im a lil bit large, should be more choices on entertainment"
Cons: "Entertainment outdated"
Pros: "Crew was a bit nicer."
Cons: "China security was ridiculous but cant necessarily blame the airline. Bought water in the airport past security but was made to throw it out in a secondary check at the gate. Food was awful"
Pros: "The crew were really nice and pleasant Leg space was a better than Mumbai to Beijing"
Cons: "The Air -china crew English need to be improved The non-veg food was a little mediocre"
Cons: "The staff were rude and over all air china is quite disorganized. Their website barely works and it was impossible to get any real answers out of the agents on the phone. I tried to request a celiac or gluten free meal and it took 3 phone calls to get an agent who was aware there were even choices. Also, as I'm aware I'm flying in another country I would have like to see more English speaking competence amongst staff flying an international flight from Asia to Canada and back. The staff were not helpful. Like drones with no time for you. This to me is not service. And an airline is providing a service."
Pros: "Flight attendants and crew were very helpful"
Cons: "Entertainment needed. Training for staff regarding mobile devices."
Pros: "Reasonable food. Old chairs but OK."
Cons: "Crazy rules - can't use phones in airplane mode to read books? So so food. Terrible entertainment."
Pros: "Large and clean. Beatiful stewardees."
Cons: "Not departing on time, delayed a hour to depart. But I understood because one of guest was sick while boarding."
Pros: "Great comfortable flight. Good service and food"
Cons: "Going down the stairs from the plane to the tarmac."
Pros: "Great price but crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. The stewardesses were nice but spoke almost no English so helping us to find our connecting flight was impossible."
Cons: "Crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. Stewardesses spoke almost no English so helping us to find our connecting flight was impossible."
Pros: "I arrived safely."
Cons: "Communication was challenging as my first language is english. Entertainment centre would lock up and freeze for all flights (I took 4). The plane seemed old and a bit sketchy. There was no boarding call, I just happened to be standing where I needed to go."
Pros: "Everything was pretty average; no huge pros or cons."
Cons: "Most of what they played on the screen were commercials; that was pretty annoying."
Cons: "Can't reserve a seat on line even"
Pros: "The only good thing was punctual arrival of flights to all the destinations."
Cons: "Boarding: bad, I couldn't check-in online because of some error which apparently only I faced. I still don't know the reason Customer care: horrible, either there are no reps with Air China or they just don't pick their phones. Tried calling them on various occasions for various things but wasn't answered even once (except for booking the meals). Baggage care: irresponsible, my luggage couldn't be loaded on time despite a good 3 hour layover at Beijing airport. I stood at the baggage belt for a good 45 mins (on the edge of crying) before the person responsible to inform me that my luggage hasn't arrived yet showed up. After that as well, I wasn't given a file reference number through which I could track my luggage. Also, nobody picks the phone at baggage claim office unless you call repeatedly for 50 times. What's with the distance between their phones and reps? Inflight crew: impolite, just one word for them. Food: boiled veggies for Hindu vegetarian meals, I mean I wouldn't place a special request for a meal like this. Seats: uncomfortable, the small monitor hangs so frequently that you give up watching even your favourite movie inside a boring flight."
Cons: "Flight delayed for 2 hrs , saw the pilot coming after 2 hrs , why were the customers not informed"
Airlines flying from Hangzhou to British Columbia have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hangzhou to British Columbia
Masks required on board, masks provided on flights from Hangzhou to British Columbia
Social distancing seating
Middle seats unavailable to book on flights from Hangzhou to British Columbia
Testing for antibodies, testing for symptoms for flights from Hangzhou to British Columbia
Waiving of change fees. Search flexible flights from Hangzhou to British Columbia