Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.
When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.
All our checked bags, all of them, never made it. We are still waiting. Very cramped on totally full flight.
not too full. included a meal even though it was a night 5 hour flight.
They upgraded my wife and I to an Exit Row, I'm tall
Dirty bathrooms, overall poor sanitary conditions of plane. Once in Beijing we had to go thru Immigration and Security again even though we were just transferring to another international destination (Bangkok) and the lines for both Immigration and Security in Beijing were super long and grossly understaffed. Even with a 2 hour layover we almost missed our connecting flight to Bangkok.
Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.
Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.
Flight on time and flight attendants are always very friendly S got to our destination safely.
The movies and seats were amazing so it made the flight go by faster
None of the crew really spoke any English
Better than expected. Crew was very friendly and attentive. Great value business class!
Fast, easy and comfortable.
No internet acces in Shanghai.
Good food and servir of the crew.
Problems to check in, long lines to aboard.
The plane was comfortable and roomy. I also enjoyed the entertainment aviation. It made the flight go by very quickly.
Lots is space. Flying at 4:15am. Not much people.
Tried (2) entertainment systems, both had no sound
Good legroom, flight uncrowded
All was ok
Food could be better. Just a simple snack. Wish they had more substantial meal.
Meals were terrible Ran out of wine Tiny iPad for movies Earphones were useless Never Again!
I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly.
Request for more movie & TV options after 18 hours of flying.
I love it.
Superb courtesy and attention.
Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast.
cheated by kayak. I paid full pay as mention on your wave sight but did not provide the hotel for 20 hours plus long transit. I spend 20 hours plus at the airport without any support form staff. Korean air please don't accept any ticket agent who will give a ticket to passengers with 20 hours transit time and no accommodation. good Korean air but bad kayak.
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