Daily cleaning, installation of cabin HEPA filters on flights from Hong Kong Intl to Tokyo Narita
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|May||Best time to beat the crowds (26% less expensive on average)|
|January||Most popular time to fly (26% more expensive on average)|
Average price round-trip
|C$ 447||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 274||or less|
Good deal one-way
|C$ 127||or less|
Cathay Pacific, Japan Airlines and ANA have all waived their change and cancellation fees on flights from Hong Kong Intl to Tokyo Narita. Confirm policies on booking site.
An average direct flight takes 4h 25m, covering a distance of 2961 km.
There are 25 (direct) flights between Hong Kong and Tokyo Narita Airport per week, averaging 3 per day.
In the past 3 days, the cheapest one-way tickets were found on Korean Air (C$ 493) and Asiana Airlines (C$ 738), and the lowest round-trip tickets have been found on HK Express (C$ 434) and Hong Kong Airlines (C$ 467).
Cathay Pacific flies 11 times weekly (Sunday, Tuesday, Wednesday, Thursday, Friday, Saturday), Japan Airlines flies 5 times weekly (Sunday, Tuesday, Wednesday, Thursday, Saturday), American Airlines flies 3 times weekly (Tuesday, Thursday, Saturday).
For Hong Kong to Tokyo Narita Airport, Wednesday is the cheapest day to fly on average and Sunday is the most expensive. Flying from Tokyo Narita Airport back to Hong Kong, the best deals are generally found on Monday, with Friday being the most expensive.
Usually, the lowest prices are found on flights leaving at noon. To get the best price, you should avoid flying from Hong Kong to Tokyo Narita Airport in the morning
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Hong Kong to Tokyo Narita Airport.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Tokyo Narita Airport from Hong Kong is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Tokyo Narita Airport with an airline and back to Hong Kong with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Tokyo Narita Airport from Hong Kong up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Airplan so old and ac not work super hot."
Pros: "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
Cons: "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."
Pros: "All was efficient but no standout"
Cons: "Nothing was bad enough to mention this column"
Pros: "Great service and comfort. Great food. On time."
Cons: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
Pros: "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
Pros: "Economy seats were extremely comfortable and roomy. What a difference that makes."
Cons: "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."
Pros: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Cons: "Can't think of any"
Pros: "They provide us slipper for in flight comfort"
Cons: "Old aircraft"
Pros: "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
Cons: "2nd meal, some sort of a rice seafood mixture"
Pros: "Boarding is efficient. Crew helpful and willing to please."
Cons: "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
Pros: "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
Cons: "Not a darn thing...."
Pros: "great service"
Cons: "difficulty in figuring out how to use the controls on the entertainment remote"
Pros: "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
Pros: "The ground crew in HKG airport was really helpful."
Cons: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
Pros: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Cons: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."
Pros: "Service & seats are great."
Cons: "The connections were a bit late, making the long trip longer!"
Pros: "Service was excellent - Flight attendants were friendly and professional."
Pros: "everything is much better, everything! including how boarding and de-planing is more orderly than most other flights."
Pros: "JAL in general."
Pros: "I like the food they served during the flight. It very well-thought meal and delicious at the same time. I also like the latest movies on board. We also arrived 20 minutes early! It was absolutely smooth and relaxing flight."
Pros: "Attention given to each passenger by flight crew."
Pros: "Courtesy of crew members"
Cons: "No vegetarian food available"
Pros: "Good and polite crew"
Cons: "Business class cabin very mediocre for a state of the art latestBoeing plane"
Pros: "I liked that the seats were a 2-4-2 configuration. Most American carriers will have a 3-5-3 seating configuration. JAL has won some prestigious seat awards in 2015 for innovation and comfort."
Cons: "The JAL website specified most trans-atlantic flights with the newer and more spacious seating in Premium Economy. Departing from San Diego, this was only an option once a year I was told at the check in counter. I was counting on extra width and legroom as I am 270 lbs and 73" tall. I was disappointed that these up-gradable seats were not available. I also did not like that we sat on the Oksaka tarmac at a divert airport from Narita (Tokyo) and were not given an option to leave the plane and find alternate transportation of our choice to get us to our destination. I understand the high winds and bad weather was not allowing us to land on time, but we sat on the tarmac for 2 1/2 hours and then left to fly into Narita 5 hours late."
Pros: "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."
Pros: "nothing at all...horrible aircraft, horrible flight"
Cons: "1) could not pre-book seat as it was a codeshare. You should change that...better on a budget carrier 2) The plane is not competitive, ancient entertainment system, no power in seats to plug in 3) Entertainment system did not work for all but 10 minutes or so of the flight. 4) food was really horrid, no japanese option!"
Pros: "Plenty of room for economy seats. Good food. Free movies and music. Friendly service."
Cons: "Air temperature was super hot and uncomfortable."
Pros: "For a red eye flight we still got fed a lunch box."
Pros: "Nothing... Being put on the wrong airline is incredibly degrading ..."
Cons: "I paid for JAL and was put on American airlines YOU WILL NEVER HAVE MY BUSINESS AGAIN ... Kayak or jp\american airline. I hope you hire a manager who doesn't lie to their customers... Don't think it's a lie ?? That's BC greed is blinding. Good day"
Pros: "Love the service and people"
Cons: "Flight was cancelled and hour before takeoff."
Pros: "Perfect flight. Wonderful staff. Delicious food. Smooth ride. Cannot wait to fly Japan Airlines again!"
Cons: "All very good"
Pros: "Boarding went quickly, staff was very nice, and pleased that we got a meal. I would definitely fly JAL again."
Pros: "Safe On-time Excellent crew Excellent service & amenities Delicious meals Good entertainment selection Super comfortable seat & bed"
Cons: "The flight was too short?"
Pros: "Seat ok, food good, crew friendly"
Pros: "Boarding by rows (highest number first) was very convenient; the announcer made sure that we boarded correctly."
Pros: "Food flight crew media on board the plane."
Pros: "Japan Airlines is a great company to fly with, comfortable amount of room for your legs. Smooth flight and outstanding staff through and through."
Cons: "The negative thing that I can say about this trip is that the plane didn't have charging outlets and didn't offer WiFi."
Pros: "Seat of upgrade economy CLEANED BATHROOMS ALL RHE TIME EXCELLENT"
Cons: "Lights food not turn off thought night flight. Cress talk too much each other. Personal video was broken. Food was too solty and not warm."
Pros: "Flight attendants were friendly and polite."
Cons: "The inflight food was not good, seats a little uncomfortable, inflight entertainment was disappointing (movie selection)."
Cons: "Seats not comfortable for such a long flight"
Pros: "Everything. Been on a ton of foreign airlines in the world, and this was the first time on JAL, and just took the cake. Thank you so much for great flights on such long hauls"
Cons: "Narita airport isn't the best place to be stuck for a while, but can't blame the airline for that one."
Pros: "Great crew! So polite, cheerful and accommodating all 14 hours of the flight! Great plane as well."
Cons: "Could use more variety in the entertainment package."
Pros: "The first meal was awesome! The second one was so-so."
Pros: "Food was good."
Cons: "Not enough soft drinks and ice has to be asked for."
Pros: "Crew was outstanding, the aircraft were very comfortable as a result I arrived relaxed and ready to go!"
Cons: "Really everything was exemplary"
Cons: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
Cons: "I’ll use Korean Airlines again!"
Pros: "Plane in excellent condition. Service outstanding."
Cons: "Nothing special about the food, but it's not a big deal. Would fly them again."
Cons: "Movie selection was a tad bit small"
Cons: "More water"
Pros: "They are always friendly and comfortable seating"
Pros: "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
Cons: "Seats could always be more comfortable."
Pros: "service/food excellent"
Cons: "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
Pros: "bibinba(korean food）was very good rfor me."
Pros: "Free food, 2 hot meals, including special kids meal that can be preorder. Free entertainment, blanket, hood service."
Cons: "My son's entertainment console had some issue."
Pros: "Clean comfortable"
Cons: "Vegan meal option needs more veggies"
Cons: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
Pros: "Service was great. Food was good."
Pros: "Excellent service and food!"
Cons: "A little bit crowded"
Pros: "The crew was the best we’ve flown with bar none! We were in economy class but by the attention we received from the flight attendants , the food we were served & entertainment offered we felt like first class passengers! We highly recommend this airlines! We were very impressed and pleased from beginning to end!"
Pros: "Got exit row seat. No extra charge."
Cons: "Everything was great"
Pros: "Oh this was such a great flight... service was perfect!"
Pros: "Everything except the food option"
Cons: "No vegetarian option for the meal"
Pros: "Great airline"
Cons: "I wish they still bumped people to first class when there was room :)"
Pros: "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
Cons: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
Pros: "All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!"
Pros: "Seats more comfortable than other planes"
Cons: "Staff were oddly unfriendly and I was awakened twice"
Cons: "I'm not happy about the condition of my luggage. When I received my luggage, the latch to close my suitcase was badly damaged. Half of one of the latches was broken off! My suitcase was not locked in the first place so there was no reason for anyone to be so forceful with it."
Pros: "I had a safe flight"
Cons: "The food selection was awful,and the crew was rude about altering if you didn't like what was available"
Pros: "I loved the aircraft and the great service. They offered great food and the service was fast"
Cons: "Everything ok"
Pros: "I took me to my destination."
Cons: "I bought a Korean Air flight but it was a flight with another airline Jin Air. I felt ripped off, i could have bought the same flight for a whole lot cheaper. Well, i learned another lesson about business and how bigger airline uses their name to sell flights. Never again for me."
Pros: "Staff is so friendly. Amazing legroom in economy, comfy seats. The food was great. They even offered packets with tooth brush and tooth paste. The plane's cleanliness is also stellar. I took a 14.5 hour flight that felt like a 5 hour flight. Korean Air's attention to detail sets the bar for all airlines"
Cons: "Nothing negative what so ever."
Pros: "Nice in-flight movie options. Friendly staff. Plenty to drink and enough to eat."
Cons: "Meal was chicken and rice and plenty to drink: water, coffee, soda. There was also pickled vegetables and tofu, but I was satisfied not eating those. Numerous intermittent announcements: [The usual preflight safety briefing, the mid-flight seat-belt and arrival eta announcements, the mid-flight turbulence and temperature comments, the customs-forms hand-outs, the duty-free inflight shopping opportunity announcement, the eventual apologetic conclusion of the duty-free, inflight shopping opportunity] together spoiled my calculated chance of finishing a short movie."
Pros: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Cons: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
Pros: "Air Korea continued to be awesome"
Cons: "Still no laptop plug"
Pros: "By far the best airline i have ever travelled on"
Cons: "The service, quality of airport and new aircraft"
Pros: "crew, entertainment, overall a great flight(s)"
Cons: "air so dry in cabin"
Pros: "Comfortable seats, good meals, able to enjoy a few good movies"
Cons: "Can't book seat prior to check in"
Pros: "KA broke handle in my luggage and it was difficult to make them pay back some reasonable amount of money for that (my suitcase was just one year old) but at the end they did a lot. Love their metal cutlery instead of plastic ones. It's not only better to eat with them but also better for environment."
Pros: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
Pros: "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
Cons: "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."
Pros: "Service, comfort, and seat room."
Cons: "Everything was enjoyable on return flight"
Pros: "Food n staffing"
Pros: "I loved the caring & attentiveness of all the flight attendants, the individual videos for each seat, the spaciousness between seats, & the complimentary wine service. My flying experience in Coach felt like other carriers First Class. Can't wait to fly again."
Pros: "Timeliness Appearance of crew. More leg room. Variety of entertainment"
Cons: "It appears the flight attendants catered more for Koreans than others. On several occasions they would ask Korean passengers if they wanted coffee, tea or wine. They looked at me and deliberately ignored me. This happened on Flight from Houston to Manila. From Hong Kong to Seoul and especially from Seoul to Houston. I had to ask thrice for a head phone before I got one. I was wide awake."
Pros: "comfort, service, easiness"
Pros: "Although I flew Coach, the flight attendant crew was outstanding. Polite, professional and extremely courteous."
Cons: "The menu selections were adequate.... video and entertainment left a lot to be desired."
Pros: "Crew was nice and food was not that bad either"
Cons: "Change the color of the seats. Brown is not that nice"
Pros: "Such a pleasant flight compared to the 3 other flights I had taken on this trip. The crew were friendly and food was delicious!"
Pros: "Food had great options, Crew was very friendly and efficient, toilets were kept clean, organized and stocked the whole trip - much better overall compared to my trip going to HK."
Cons: "I wish there were more movie choices available, and that English subtitles were available even when watching a movie in English."
Pros: "Great services. Seats are good."
Cons: "The queue to board was a little trying."
Cons: "Rude flight attendant! No manners! Absolutely disgusting"
Cons: "2 hour delay from Incheon to Tokyo. Messed up our travel plan a bit."
Pros: "The business class seat pods were superb. Food was good and crew was very helpful, especially in Seoul -- they automatically rebooked me on another Asiana flight to Bangkok when I missed my connection, and they loaned me a cell phone to call the people who were going to meet me there."
Cons: "The 2 1/2 hour departure delay (due to a mechanical issue) resulted in my missing my connecting flight to Bangkok. Entertainment choices (movie selection) could use improvement."
Pros: "Even coach had plenty of room"
Cons: "Appreciate that there was food in flight but the taste left much to be desired. The entertainment selection was extremely sparse and could have been much better with English subtitles."
Pros: "Asiana air is so nice, they give all customers slipper to feel comfortable on flight."
Cons: "Food is just so so and they should give snack for long flights."
Pros: "on-plane flight operation is very good"
Cons: "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
Pros: "Crew was very friendly and accommodating, even on a short flight. Food was also great."
Cons: "This plane was a bit older so I had issues with my seat--controls for the leg rest and to lean the seat back were jammed so I couldn't adjust during the flight."
Pros: "Our flight is only Incheon to Narita and later that night our final destination is LAX. I have checked in to Singapore Airlines the day before our flight. While checking in at the Incheon airport, the ground attendant ask me for my final destination. After a few minutes, shw mentioned that our baggage will be picked up at LAX. I was so relieved since this trip was 3 weeks with 3 50lbs luggage and 2 10 lb backpacks. I imagined going to Japanese Immigration again and explaining the reason for the entry. Because of this our layover is seamless. Star Alliance made it so easy for us to take their airlines anytime. Kudos to Star Alliance. Oh, the legroom is roomy for Economy! Nothing can compare with their airbus. I am only 5foot1inch and its like having a lounging chair. My husband whose 5’10” is happy with the space. Thanks for thinking of your passengers!"
Cons: "It is minor thing only. Their headphones does not work. Which is not an issue since I always bring headphones and buds for our long haul flights!"
Pros: "On times"
Pros: "The food is so good."
Cons: "The check in counter is not fully organized. I encounter so much delay in checking in my luggage. The new employee must be properly assisted by the old personnel to avoid long hours of waiting and standing in the counter of the passengers who arrived early so they can check in their baggage ahead of time. I availed of your web check in but was waiting for so long in the check in counter."
Pros: "The service crew was outstanding!"
Pros: "Very friendly crew."
Cons: "Very uncomfortable seats."
Pros: "There’s no entertainment at bulk head."
Pros: "Great airline, plenty of space. Crew was super nice and helpful"
Cons: "Airplane food isn’t great where ever you go"
Pros: "Great service, good room in economy."
Pros: "Comfortable journeys without getting tired"
Pros: "Newest Airline A380 Friendly, kindly crew"
Pros: "Meal was surprisingly fresh & tastey."
Cons: "Seats not comfortable. Entertainment system minimal selection."
Cons: "Tgey don't put much effort on the special meal I order."
Pros: "The plane interior was in much better shape compared to my other Asiana trip. Flight attendants on this plane was much more courteous compared to my other asiana flight"
Pros: "I was able to get last minute exit window seats, which gave me unlimited leg room. I did not mind pledging to help with emergency exits. With boarding, they did away with the boarding groups, so whoever lined up earlier got to go on the plane, of course after the first class and business. This all worked fine."
Cons: "The cutlery for the meals were real metal, which felt nicer than plastic."
Pros: "good service."
Cons: "seat cushion on bottom is not cushion enough, so my butt kind of hurt."
Pros: "Friendly crew good ife. Economy will never be spacious but they manage to make it comfortable."
Cons: "Chicken burrito on an intra Asian flight?!? Was looking forward to something Asian."
Pros: "I liked being seated toward the back of the plane so that me and my cat had some privacy. The crew was very polite and gave me thorough instructions for transporting my cats."
Cons: "I bought a carrier for my cat that fit the airline's specifications, but it didn't fit all the way under the seat. Because of this, I had to put my cat in the overhead bin during takeoff. This gave me and my cat a lot of stress, although they let me take her out during the landing. Also I thought the airline would open much earlier than my flight so that I could ensure the safe transfer of my pet-in-cargo."
Pros: "Flight was great, food was what you'd expect but above average if you have no expectations. Crew was nice and entertainment had a wide selection of recent movies. Comfort was ok and complimentary blankets could be requested."
Cons: "Only issue I had was the person siting next to me putting their elbows and feet into my portion of the seat. Asked her to move and she complained. This is an expected attitude if you fly anywhere with mainland Chinese passengers . If escalated it would result in her screaming and complaining. But it is an Asian airline and I can't control the passenger who choose to fly so I can't complain too much. Still would recommend to friends."
Pros: "Great flight. I was on a united flight to sf. Hideous. Fly asiana!"
Pros: "I didn't expect there to be a meal & in-flight movies on what I considered to be a relatively short flight. It was a nice treat!"
Pros: "Entertainment was good, legroom was good, staff was very friendly both at the check in and on the plane"
Cons: "I wasn't able to check in online, kiosk didn't work for me, and had to wait in several long lines before I finally got my ticket in hand. The help was lost among the crowd and it was unclear where they were and how they could be flagged down."
Pros: "Two and a half hour flight but full meal still served. Good selection of movies."
Cons: "Cramped seating"
Pros: "The crews"
Cons: "Seats were very uncomfortable."
Pros: "I love the tv's and the cleanliness"
Cons: "I slept the whole time at the window seat so I wasn't distirbed so I didn't have any hiccups! Perfect flight"
Pros: "The company called one travel agency quoted $1,000.00 per ticket from Vancouver to tokyo. I purchased 3 tickets but in about 3 weeks later I find out that they cancelled it. I complained about it and they asked if I wanted to purchase the same tickets from the same flight and seas for $1,500.00. Because I wanted to save $50 (Air Canada was $1,050.00 through Travelocity at the time), I had to pay $1,400.00 for Air Canada ticket 3 weeks later. I will never fly ANNA or deal with travel one. Even though it is a little more expensive I will only deal with reputable company such as travelocity."
Cons: "No vegetarian option for meals like most other flights have these days. On the return flight I even tried to book one online and could not find where/how to do it. I also asked upon check in and was told it takes 2 days at least to request a veggie meal. This is really pathetic considering I'm flying from a part of the world that has a high Buddhist population."
Pros: "For the first time flying was impressed with everything . Crew was friendly and attentive."
Pros: "The flight crew was amazing, as was the food. Both were presented exquisitely and put US carriers to shame."
Cons: "The only negative I have for the flight was on a very old 747. The seats were definitely feeling their age, with the bulkhead seat's entertainment system a bit of a beast to get folder out from under the seat."
Pros: "I particularly liked the seamlessness of the experience - from the downtown checkin and getting a boarding pass at Seoul station, taking the AREX, the efficiency and competence of the front line personnel, etc. I will recommend Asiana and I would consider taking them long distance except that I am a goldcard frequent flier with American/British/Cathay for many years now. Chicago talks about seamlessness in its airport experience but its train-to-the-plane is the chronic weak link."
Cons: "Nothing - I'd tell you if there was. I didn't bother with entertainment for a two-hour flight and I was already well into a really eloquent novel (I'll Be Right There) by Kyung-Sook Shin; check it out"
Pros: "Service is good."
Cons: "Trying to make everything online and was not being able to make it easily. Confused in infirmations."
Pros: "Great services."
Pros: "Polite attendants, good Korean food (to a non-Korean at least haha), decent entertainment, quite comfortable. Would flight again"
Cons: "Long wait for baggage at the end -- seemed like it was not the norm though"
Pros: "It's hard to say anything was good when the flight was cancelled."
Cons: "6:40pm Friday flight was delayed 2 hours, and when we finally boarded, pulled away from the gate, and were ready to takeoff, they announced the flight was cancelled because they can't meet the curfew at Narita Airport. Took us another hour to deplane, and another hour to go through immigration and customs (yes we had to do it again), and get our bags. Then they sent us to a hotel 30 mins outside Seoul (they told us it was 20), gave us a Lotteria fast food burger and asked us to be in the lobby at 4:50AM (it was already midnight). Bus didn't have enough space for everyone so they had to call a van too. When we arrived at the airport after our 30 min ride, the bus dropped us off on the wrong side and we all had to walk 15 mins to the opposite end of the airport to check in. Since the rescheduled flight was the first flight out, the airport was super busy and security lines were extra long. After all those lines there was barely enough time to get on the plane. Summary: from originally scheduled time until wheels up I waited in about 6 hours of lines or just sitting around,1 hour of bus rides, slept 3 hours, and ate one lousy burger. All of this for what was supposed to be a nice weekend trip to Tokyo, which chopped down to a 30 hour stay in Tokyo. These guys should have known what time they can pull away from the gate to make curfew. There's no reason why we all had to go through this extra aggravation. Turns out Asiana has been making really tight schedules to accommodate the summer peak season, and they just can't keep up."
Pros: "The staff were excellent and very kind and attentive."
Cons: "In flight headphones were way too big"
Pros: "Everything was great: service, food, comfort, etc."
Cons: "I liked everything about this flight-- no negative feedback!"
Pros: "I had a great time during my flight from istanbul to Seoul . My seat didn't recline and cabin crew immediately helped and took me to a business class as an apology . They were very responsive to any time i needed help . And the food was amazing . Even the economy class gets gourmet meals ."
Cons: "flight was 30 minutes late, requiring me to run to catch a connecting flight."
Pros: "In general the service was really good."
Pros: "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
Cons: "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
Pros: "Professional and friendly Crew & the movies"
Cons: "Too cold, seats to narrow, food not so tasty."
Cons: "Did not inform us of a flight delay until way after the flight time had past. Waited an extra to take off."
Cons: "I didn’t have a pillow."
Cons: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
Cons: "The seat was a bit small for me, legroom a bit tight."
Cons: "Too salty for the meal"
Cons: "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
Pros: "Not much, quick though"
Cons: "Plane is old, seats are terrible, hard awkward, strange seatbelt clunk of foam plastic, food was horrible, never saw the crew, it was hot, needed water has to go track it down, it was an overnight flight so not all the crews fault"
Pros: "Cathy service"
Cons: "Seat didn't recline"
Pros: "Boarding was smooth."
Cons: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
Pros: "Good leg room in coach. Comfortable seats."
Cons: "All good"
Pros: "All as expected - no surprises"
Pros: "The plane actually arrived an hour earlier than expected."
Pros: "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
Cons: "None experienced"
Cons: "After a stressful 15 hour flight from San Francisco, my connecting flight to Tokyo was delayed by an hour and a half, which is something I'd like to avoid in this long of a flight."
Pros: "The food"
Cons: "seat did not recline."
Pros: "All but did not eat"
Pros: "Extra leg room upgrade, was well worth the cost. Bathrooms were kept clean by the staff on a 15 hour flight."
Cons: "Could not get bottled water between meals and ,apparently an USA regulation, could not bring bottled water on the plane for an international flight into the u.s."
Pros: "there an attentive airline. Good service an on time flights"
Cons: "I had a flight from ZHR to HKG and further with another Airline to Shanghai. After 8 hours delay, I was not rebooked to another flight to Shanghai. Reason: We are only responsible to bring you to HKG - not further. Thanks a lot"
Pros: "Flight attendants were great."
Cons: "Economy's seats a bit tightly packed in. Food was kind of Asian based and no choices for snacks but the Asian type nuts/pretzels that tastes wired"
Pros: "The staff was very helpful and friendly. Location was perfect."
Cons: "For the price per night i expected the hotel to supply complementary bottle water daily. The A/C was not very effective."
Pros: "Great service."
Cons: "Nothing to complain about."
Pros: "Got upgraded to business - awesome"
Cons: "Boarding was slightly confusing/chaotic"
Pros: "Everything! Even coach was a great experience"
Pros: "The crew did fine and the food was OK."
Cons: "There was almost no information about what was happening with the delays. You need to do a better job of disseminating information. The food voucher was nice but it was all word of mouth among the passengers. To have a 5 hour delay is tough. You should have better charging facilities at your gates. You could only stand and charge and the plugs were all Hong Kong/English specific. Nothing universal about those plugs. I had to borrow an adapter to charge my laptop during the delay. The spicy fish dish tasted like it had been fouled during the delay. I like spicy fish generally but this tasted tainted."
Pros: "Overall, crew were pleasant."
Cons: "Food needs improvement! Didn't care for the omelette & chicken sausage."
Pros: "The flight was on time, and my luggage made it through the connection."
Cons: "The audio on the TV didn't work, but otherwise, no problem."
Pros: "The flight attendants were nice but that's the only thing I can say that was good about our flight."
Cons: "There was literally a "crazy man" on our flight. The flight attendants were having a hard time controlling him. He was climbing over seats, yelling at people, etc. My husband is a US Marshall, he finally got up and identified himself with his badge to the flight attendants and asked if they would like him to assist. He helped try and talk the crazy man down. So basically my husband was on guard for the whole flight, we couldn't sleep at all as he was watching and helping with the lunatic on the plane. When we landed, the police escorted the man off the flight and the head attendant said he would be placed on Cathay's "no fly list" I feel that Cathay should reimburse us for part of the flight due to the severity of the situation and the fact that my husband assisted the staff when he didn't have too! Again, not a way to spend your honeymoon flight having your husband have to work and not be able to relax and enjoy our time together."
Pros: "Checkin at Kowloon"
Cons: "Aircraft change"
Pros: "Seats not so comfortable Crew very loud & rude. Made a fuss about serving us ice creams, when it was being served to all other passengers. Said not included in special meal and was served to us as an extra as a favour. (Not a big deal, but the attitude was not appealing)."
Cons: "No good ! Flight attendant has no smile and no patient."
Cons: "I felt the crew was little rude to the passengers who did not speak english."
Cons: "This plane was a little old, and therefore the entertainment system was a little dated. Other than that, great flight!"
Cons: "Lost luggage in HK"
Pros: "This was like usuaL; excellent flight attendants, who really are kind and try to do their best to satisfy your needs. You never get "attitude" from them. Also, as this was an A330, it had decent legroom (they now fly 777's on long distance flights, which really awful legroom). Also, they did quite a good job of boarding us in HongKong."
Pros: "It was a comfortable flight."
Cons: "I don't eat sausage or pork. I would have liked my scrambled egg breakfast to not include it. I mentioned that to the server but it was still served with sausage. I didn't want special hindu meal because it comes earlier than other meals and also I wanted to try all options. Generally, the food options seemed limited."
Pros: "Just needed to set the automatic volume lower on the PA. When someone is using headphones or earphones, it automatically is turned to LOUD. Making you have to rip your earplugs from your ear."
Cons: "I felt like a food beggar asking for a cup of noddle and never getting it. Also, flight did not arrived on time which made me missed my connecting flight and delaying my connection flight twice.I had to wait almost 7 hours."
Pros: "Everything was A CLASS"
Pros: "For some reason the service was slow. There seemed to be less staff than previous flights. The food was average too."
Cons: "There are two things that I was not impressed by. First, there was a delay but the information was ineffectively communicated. Second, I was given a sweet and sour chicken pie that had no chicken in it, and a caffeinated beverage (oolong tea) in 11 pm local time. I am going to focus on the first issue in the remaining text: This flight was delayed for about 45 minutes. A small, written sign about the delay was placed on the gate counter for some time without an audio announcement. I heard about the delay from other passengers who walked by talking about the delay. I sat really close to the gate, so I'm sure I did not miss any announcement. Then I walked up to gate to verify whether there was indeed a delay. That is when I saw a tiny sign about it. By the time I finished emailing my family about the delay, I finally heard this delay being announced, but I did not know how long the information had been already available. Why not communicate this (unfortunate, unpleasant) information ASAP to passengers so that they could inform their family and friends at the destination? This flight was scheduled to arrive by 12:30 am, and it ended up arriving by 1:30 am."
Pros: "Attentive and engaging flight team. Uncrowded flight."
Cons: "Older 777 on the end of its service before major overhaul. Plane needed some TLC. Short transfer time. So had to jog to flight."
Pros: "Efficiency, and in flight entertainment quality"
Cons: "nothing much"
Cons: "The flight was late with little communication as to why or when we would leave. Boarding line was very long but orderly."
Pros: "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
Cons: "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
Cons: "Entertainment needed"
Cons: "To simply find how much weight I’m allowed in every section of the flight. Also I couldn’t check in online with ELAL maybe because the ticket was a Hong Kong Airlines ticket operated by ELAL"
Pros: "Kind staff"
Cons: "The online check in for Hong Kong Airlines is very poor. I was unable to check in online and had to go to the airport counter. Not Kayak's fault."
Pros: "Went smoothly"
Cons: "Pretty big confusing airport but I figured it out"
Pros: "Very good service in every possible aspect with limited food choice"
Cons: "Lost my luggage, seat didn’t recline all the way, crew never came around for garbage, old plane on the 2nd leg, same entertainment I had 4 months ago"
Cons: "Better communication regarding delayed flight schedule."
Pros: "You are served right away. Made to feel comfortable and welcome. Headphones were provided. Bags were included."
Cons: "More water cooler temperatures and more information about 45 minute delay on tarmac. And let people pee if you are just sitting."
Pros: "Boarding was disorganized, the seating was cramped (I'm 6'2"), the lunch was mediocre, and the guy sitting next to me smelled funny. We took off on time and we landed on time. In other words it was a five-star experience, as good as it gets in modern-day air travel!"
Cons: "Will never fly Hong Kong airlines again. Lost all luggage. 2nd day at Intercontinential hotel without clothes!!!!! This is unacceptable. What compensation for this horrible inconvenience? Please call me at +1-541-980-6101 and let me know. This was my daughter's birthday present, Hong Kong destroyed"
Pros: "Crew was pretty nice"
Pros: "Crew was courteous and professional"
Cons: "Didn't care for my kosher food. Would have liked a little more leg room."
Pros: "The crew has provided good service"
Cons: "I will try again next time."
Pros: "Quick and easy checkin, boarding. Hospitality of the crew was great."
Cons: "Food quantity and entertainment"
Cons: "The A330 used on the HKG-NRT route was a bit old and out dated."
Pros: "The flight attendants were very nice and professional. Even though the flight was delayed the attendants at the gate do a very nice job."
Cons: "I was placed in the emergency exit row (not the seat I originally booked) where the seats don’t recline. The entertainment facilities were lacking; every two rows shared a small tv in the middle and my seat didn’t even have a headphone jack."
Pros: "Comfortable, nice. Employees warm"
Cons: "They lost my luggage and the flight was delayed. Too many stuardesses on the plane."
Pros: "Food was plenty...but no coffee."
Cons: "It was delayed for over an hour!"
Pros: "Crew we're great"
Cons: "LOST/DELAYED LUGGAGE"
Pros: "I liked nothing"
Cons: "I didn’t like everything"
Pros: "Checking in was fast. Customer service was outstanding"
Cons: "Nothing to dislike"
Pros: "Friendly crew. Decent food. Great entertainment. On time."
Pros: "your flight sold to me very badly, take too much waiting connection"
Pros: "Quick, easy, great movie options, clean"
Cons: "I received a lot of trouble traveling with my guitar"
Cons: "they should add more staff on the transfer desk. Will never book a flight with hk airline again.very irresponsible airlines staff are not friendly also. I missed my flight because of their poor slow service due to lack of staff and I have to argue with them before they offer me the free flight for next day.its all hassle for me even it’s free because I lost one night of my hotel booked and paid and have to suffer staying over night in the airport."
Pros: "The staff at every level are wonderful. check in, lounge staff, gate and flight crew."
Cons: "Flight was delayed 45 minutes but really not the airlines fault. Upon arrive in Shanghai we taxied for 30 minutes to get to a gate. Seemed to go in circles."
Cons: "The aircraft Hong Kong Airlies uses on this route is a joke. The business class is worse than economy class on other flights. Everything is dated, there is not much left of seat upholstering after 20 years without any updates and the headrest sits at a hight where my shoulder is - with no chance of adjusting it. I left the 5 hour flight with backpain and the resolution to NEVER AGAIN fly with Hong Kong Airlines."
Pros: "Easy boarding, decent chairs"
Cons: "iPad for entertainment, tiring on the neck after a while No electrical charging port Mediocre food Crew had a hard time understanding English, I ended up speaking Chinese to help the process."
Cons: "Food is not good!"
Pros: "Good legroom, flight uncrowded"
Cons: "All was ok"
Pros: "Everything was good and the people were all very good and professional!"
Cons: "Waiting on the tarmac and the delaying of our exit. I do not think that it had anything to do with the crew! More on the airports side!"
Cons: "Flight had 4 hours delay. Crew was rude and unprofessional."
Pros: "The food and the service"
Cons: "The cabin was too warm on the flight from Seattle to Shanghai on June 26"
Pros: "The flight was only 3 hours from Hong Kong to BKK. The airport itself is nice. Good places to wait and eat and the airport has free wifi."
Cons: "There was a scheduled 3 hour layover that turned into over 5 hour layover. While waiting at Hong Kong airport It took a very long time for them to finally announce the correct gate for boarding. Then it was a mad dash to the appropriate gate. Upon arriving at the gate, there was another long wait and then the gate number was changed. No one came to inform the waiting passengers of the new gate information. Very disorganized and confusing. The plane was very cramped and felt old. It still uses the two prong head phone adapter. Why anyone still uses these is a mystery to me."
Cons: "It wasn't clear that we actually were going on Korean Air. It was difficult to find a place to check in and print boarding passes."
Pros: "Good size seats, treated well."
Pros: "Service is so excellent"
Cons: "I am 6'3 and clearly too tall for economy. There was no legroom and we had to sit on the plane for 2 hours before able to depart - not sure why"
Pros: "They got me to my destination. I had an aisle seat which was nice. There is a screen in each seat with a mediocre film selection."
Cons: "Boarding took an hour - they boarded first class and economy at the same time. Woke me up an hour and a half before we landed."
Pros: "Got to Narita airport very late for my flight to Hong Kong. Staff rushed to get me checked in. Barely made it with a few minutes to spare. But staff really put out a great effort to get me on my flight!"
Cons: "Nothing really, service and flight was no different from what you would expect from a well-run budget airlines (an oxymoron?). Just a comment: check-in at Narita airport was not in the main concourse where the other major airlines were located, but in a small section just outside the main concourse."
Pros: "Comfortable seating and helpful crew."
Cons: "No in-flight entertainment."
Pros: "Clean and new and comfortable. Great staff and service. No rudeness Fromm flight attendants like US and Canadian airlines"
Pros: "I thought the food was excellent, especially considering in economy seat."
Cons: "Flying economy sucks because the seat space is just too cramped. No news there . . ."
Pros: "Punctuality, service, clean and pleasant"
Pros: "Had in seat movies with a very good selection"
Cons: "Lost our bags on the way to Hong Kong and on the flight back to Dallas. Hainan was very disorganized and has very little presence at the airport. Hopefully we can recover our bags. I would never fly this airline again given their inability to transport luggage even with very lengthy layovers."
Pros: "The seats was comfortable and the crew is very kind"
Airlines flying from Hong Kong Intl to Tokyo Narita have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hong Kong Intl to Tokyo Narita
Masks required on board, masks provided on flights from Hong Kong Intl to Tokyo Narita
Social distancing seating
Middle seats unavailable to book on flights from Hong Kong Intl to Tokyo Narita
Testing for antibodies, testing for symptoms for flights from Hong Kong Intl to Tokyo Narita
Waiving of change fees. Search flexible flights from Hong Kong Intl to Tokyo Narita