Pros: "Crew was outstanding, the aircraft were very comfortable as a result I arrived relaxed and ready to go!"
Cons: "Really everything was exemplary"
Pros: "Crews are always super well trained."
Cons: "Between continental flight need more movies, in my perspective"
Pros: "Food was great. Service was great."
Cons: "Movie selection was a tad bit small"
Pros: "bibinba(korean food）was very good rfor me."
Pros: "Flight attendants friendly and helpful."
Cons: "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
Pros: "My flight was postponed or delayed as the airline like to call it until the next day due to Narita International Airport closing after 11pm! First of all I didn’t realize major international airports closes especially with a airplane still on the runway! After our flight was “delayed” Korean Airlines scrambled to get us into hotels. This process was very poorly organization and many of us non Japanese speakers were left very confused because they kept forgetting to interpret what they said into English. I had to keep reminding them. We had to stay in long lines throughout the process which took up at least 3hrs. On top of that we waited at least 45 minutes the day after to get our new boarding passes! I was so over my trip to Japan by then and very disappointed with how Korean airlines handled the situation. I will most likely not take Korean airlines again and it will be a long time until I take another trip to Japan."
Cons: "Their food"
Pros: "Staff was very hepful and attentive. Nice people working"
Cons: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
Pros: "Food staff and entertainment are generally top notch"
Cons: "Didn't like headphone jack in panel display as it gets in the way of eating, which is a lot on international travel."
Pros: "The service during the flight were so impressive. They deserved to be recognized for their efforts attending to passengers. They are beautiful and always ready to help you. Thank you"
Cons: "Landings were a little rough..."
Pros: "The crew was the best we’ve flown with bar none! We were in economy class but by the attention we received from the flight attendants , the food we were served & entertainment offered we felt like first class passengers! We highly recommend this airlines! We were very impressed and pleased from beginning to end!"
Cons: "They need to offer more water on the flight. Had to keep asking."
Pros: "Everything except switching flights in Seoul."
Cons: "We landed as scheduled at 5:10pm, but my next flight was scheduled to board at 5:55pm. You have to go (you should know this since it’s the country you’re based out of) a second security check in Seoul, so by the time I actually got out of security it was 5:55pm and my flight was already boarding. I had to run to my next flight and I barley made it. Showing up to my flight a sweaty mess after what felt like a mile run was not a highlight of my experience with Korean air. You guys seriously need to do some reconfiguring of your flights..."
Pros: "Oh this was such a great flight... service was perfect!"
Pros: "Airline provided rooms and a good breakfast before our rescheduled flight. Had personal service by KAL personnel in re-routing our luggage. KAL personnel always told us the truth about our situation."
Cons: "Flight was cancelled and rescheduled through Taipei with another airline 12 hours later."
Pros: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room"
Cons: "There was no priority boarding for family with young children, and the boarding sequence was not accordingly to rows, so the boarding process was a bit disorganized. Not enough snacks. Soda was poured out in cups rather than giving the passengers the whole can of soda. Movie selections were not that great, many good current movies were not available. Was disappointed that it was the same set of movie choices as the previous flight. The toilets really needed attention, it was quite dirty and it smelled. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain. The temperature was not cool enough and it felt warm."
Pros: "The leg room was pretty generous compared to other airlines."
Cons: "The entertainment system worked alright but a bit old-fashioned. The airplane safety video seemed like it was made in the 90s. The food on the return flight was really bad"
Pros: "Great airline"
Cons: "I wish they still bumped people to first class when there was room :)"
Pros: "Air conditioning low and uncomfortable"
Pros: "Boarded on time and quickly. Smooth ride made me fall asleep for most of the flight almost the second I sat down (I had been out the night before so that probably also explains it). They left a note saying I was sleeping when they gave out meals and offered it to me even though we were about to descend. I didn't eat the food, nor did I use the in-flight entertainment, so I can't attest to the quality in those regards."
Cons: "Seats a little uncomfortable but this time around I got a window seat as well as two empty seats behind me so I was able to stretch out a bit more and be liberal with my space."
Pros: "Flight attendants"
Cons: "Clean, great service, good food."
Pros: "Crews are kind and nice. No complain about the service the crews provided."
Cons: "The chair, need to be more comfortable"
Pros: "Everything was very clean, on time, very efficient, staff was very polite."
Pros: "I could never have survived that long a trip on a cramped US airline sitting in a center seat."
Cons: "I don't like their policy of closing all the blinds when it is daylight outside."
Pros: "Korean Airlines service is awesome. The flight attendants are attentive, sharp and customer service oriented."
Pros: "food selection & crew courtesy"
Cons: "pet boarding --- there was a puppy on board who cried & cried. I am a dog lover. Please be mindful that, this flight from JFK, NY, to Seoul, Korea, was 13+ hours. I am very aware about the stress created upon pets from air travels. Yet, it is upon each pet owners to decide which pet might travel on board. This particular pet owner chose to let his/her pet cry out pet's stress + discomfort throughout the flight and annoy all passengers. Pet owner took no action, for example, gave no sedative to the pet or hold the pet to provide comfort or safety. I personally find such behavior irresponsible."
Pros: "Staff is so friendly. Amazing legroom in economy, comfy seats. The food was great. They even offered packets with tooth brush and tooth paste. The plane's cleanliness is also stellar. I took a 14.5 hour flight that felt like a 5 hour flight. Korean Air's attention to detail sets the bar for all airlines"
Cons: "Nothing negative what so ever."
Pros: "I like the City airport service in Seoul, you can drop off your luggage early so you can enjoy the city more."
Cons: "They are not quite ready for their electronic boarding pass and apple watch features. Although they have an App, it only goes far as checking in 48 hours early. The food is not good."
Cons: "Since long flights with reduced body movement tend to create constipation, would be good to increase vegetables, reduce other stuff."
Pros: "Great leg room and wonderful flight staff. Coffee was excellent."
Cons: "Movie selection too limited and the same movies were offered on the return flight. The smell of sesame oil was a bit overpowering on the flight due to food choices offered. Additionally, an American/European style breakfast option would have been nice. We were offered two meals on our 14 hour overnight flight and both consisted of what we would consider to be dinner or lunch options."
Pros: "By far the best airline i have ever travelled on"
Cons: "The service, quality of airport and new aircraft"
Pros: "Very friendly crew and quick boarding process"
Cons: "Seat is a bit narrow,"
Pros: "Everything; from initiating reservations, seat assignments, check-in, inflight, etc. Korean Airlines is simply the best!"
Cons: "There wasn't anything that I didn't like."
Pros: "we were attended 2 by the friendliest/courteous attendants....were fed 2X along the way and movies/music/games/drinks were free of charge also."
Pros: "Comfortable seats, good meals, able to enjoy a few good movies"
Cons: "Can't book seat prior to check in"
Pros: "International flight should be Two luggage check in, all other flights I used they are two luggage to be check in, and one carry on, but not this Korean Air, for sure I wouldn't be using again.,"
Pros: "Excellent service and comfort, from start to finish"
Cons: "Late boarding and then sat on plane for approximately 30 minutes before taxi. Arrived Busan 45 min late and never heard an explanation why."
Pros: "Service, people, space, entertainment"
Cons: "I'm vegetarian so there were no vegetarian options"
Pros: "Timeliness Appearance of crew. More leg room. Variety of entertainment"
Cons: "It appears the flight attendants catered more for Koreans than others. On several occasions they would ask Korean passengers if they wanted coffee, tea or wine. They looked at me and deliberately ignored me. This happened on Flight from Houston to Manila. From Hong Kong to Seoul and especially from Seoul to Houston. I had to ask thrice for a head phone before I got one. I was wide awake."
Pros: "Beverage service satisfactory."
Cons: "The fact that this JAL Flight was operated by Korean Air meant that not only was the staff different, the the plane itself was an older and smaller model with extremely little room and zero entertainment systems. Both of these developments were severely disappointing given that the 2 hour round trip was 440USD, and flying on a budget airline would have provided basically the same experience for much cheaper. Furthermore the flight was delayed for over an hour taking off at almost 10:00pm instead of 8:40pm. The meal service was quite disappointing as well given the long wait. This delay nearly caused me to miss the last train into the city, in which case I would have needed to take an incredibly expensive Tokyo taxi ride to my accommodation. This was avoided by luck alone, as the airport immigration lines at Haneda airport were uncharacteristically empty. All in all, it was a surprisingly frustrating experience and remarkably stressful. I have known JAL and Korean Air to both be excellent carriers and was quite disappointed to have such a poor flight experience could have been exceeded by an average Peach or Vanilla Air flight."
Pros: "The flight staff is always a pleasure to fly with."
Pros: "Wonderful international flights - a bit more leg room from SFO to Seoul than Seoul to Hong Kong. Generous meals, snacks and beverages. Best service economy international flight!"
Cons: "I did not like having to rush through the transfer from Hong Kong to Seoul to SFO. customs in Seoul can be slow. wish their baggage limitations carried the same from initial flight to the transfers."
Cons: "Again, my special meal request wasn't found and I ended up eating nothing"
Pros: "I liked the flight entertainment and the food, generally. I found some staff members extremely friendly and others less so."
Pros: "Crew was nice and food was not that bad either"
Cons: "Change the color of the seats. Brown is not that nice"
Cons: "Flight was an hour late departing"
Pros: "Such a pleasant flight compared to the 3 other flights I had taken on this trip. The crew were friendly and food was delicious!"
Pros: "Food had great options, Crew was very friendly and efficient, toilets were kept clean, organized and stocked the whole trip - much better overall compared to my trip going to HK."
Cons: "I wish there were more movie choices available, and that English subtitles were available even when watching a movie in English."
Pros: "Great services. Seats are good."
Cons: "The queue to board was a little trying."
Cons: "Rude flight attendant! No manners! Absolutely disgusting"
Pros: "Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!"
Cons: "The airline's on time record has got to improve. Period."
Cons: "2 hour delay from Incheon to Tokyo. Messed up our travel plan a bit."
Pros: "Even coach had plenty of room"
Cons: "Appreciate that there was food in flight but the taste left much to be desired. The entertainment selection was extremely sparse and could have been much better with English subtitles."
Pros: "Great leg room, comfortable, good food"
Cons: "Entertainment screen not working"
Pros: "on-plane flight operation is very good"
Cons: "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
Pros: "Crew was kind & do their job well ensuring passengers are taken care of. Food was very good."
Cons: "Takeoff delay in Cebu. Moved from one gate to another to accommodate another airline thus making our departure an hour late."
Pros: "Crew was very friendly and accommodating, even on a short flight. Food was also great."
Cons: "This plane was a bit older so I had issues with my seat--controls for the leg rest and to lean the seat back were jammed so I couldn't adjust during the flight."
Pros: "Our flight is only Incheon to Narita and later that night our final destination is LAX. I have checked in to Singapore Airlines the day before our flight. While checking in at the Incheon airport, the ground attendant ask me for my final destination. After a few minutes, shw mentioned that our baggage will be picked up at LAX. I was so relieved since this trip was 3 weeks with 3 50lbs luggage and 2 10 lb backpacks. I imagined going to Japanese Immigration again and explaining the reason for the entry. Because of this our layover is seamless. Star Alliance made it so easy for us to take their airlines anytime. Kudos to Star Alliance. Oh, the legroom is roomy for Economy! Nothing can compare with their airbus. I am only 5foot1inch and its like having a lounging chair. My husband whose 5’10” is happy with the space. Thanks for thinking of your passengers!"
Cons: "It is minor thing only. Their headphones does not work. Which is not an issue since I always bring headphones and buds for our long haul flights!"
Pros: "The service crew was outstanding!"
Pros: "Very friendly crew."
Cons: "Very uncomfortable seats."
Pros: "There’s no entertainment at bulk head."
Pros: "Great airline, plenty of space. Crew was super nice and helpful"
Cons: "Airplane food isn’t great where ever you go"
Pros: "Great service, good room in economy."
Pros: "Comfortable journeys without getting tired"
Pros: "Newest Airline A380 Friendly, kindly crew"
Pros: "Meal was surprisingly fresh & tastey."
Cons: "Seats not comfortable. Entertainment system minimal selection."
Cons: "Tgey don't put much effort on the special meal I order."
Pros: "The plane interior was in much better shape compared to my other Asiana trip. Flight attendants on this plane was much more courteous compared to my other asiana flight"
Pros: "I was able to get last minute exit window seats, which gave me unlimited leg room. I did not mind pledging to help with emergency exits. With boarding, they did away with the boarding groups, so whoever lined up earlier got to go on the plane, of course after the first class and business. This all worked fine."
Cons: "The cutlery for the meals were real metal, which felt nicer than plastic."
Pros: "good service."
Cons: "seat cushion on bottom is not cushion enough, so my butt kind of hurt."
Pros: "I liked everything about the flight. The attendants were kind and I received great service."
Pros: "Friendly crew good ife. Economy will never be spacious but they manage to make it comfortable."
Cons: "Chicken burrito on an intra Asian flight?!? Was looking forward to something Asian."
Pros: "Great service"
Cons: "Dirty plane. Floor and tables not cleaned."
Pros: "Flight was great, food was what you'd expect but above average if you have no expectations. Crew was nice and entertainment had a wide selection of recent movies. Comfort was ok and complimentary blankets could be requested."
Cons: "Only issue I had was the person siting next to me putting their elbows and feet into my portion of the seat. Asked her to move and she complained. This is an expected attitude if you fly anywhere with mainland Chinese passengers . If escalated it would result in her screaming and complaining. But it is an Asian airline and I can't control the passenger who choose to fly so I can't complain too much. Still would recommend to friends."
Pros: "Great flight. I was on a united flight to sf. Hideous. Fly asiana!"
Pros: "I didn't expect there to be a meal & in-flight movies on what I considered to be a relatively short flight. It was a nice treat!"
Pros: "Entertainment was good, legroom was good, staff was very friendly both at the check in and on the plane"
Cons: "I wasn't able to check in online, kiosk didn't work for me, and had to wait in several long lines before I finally got my ticket in hand. The help was lost among the crowd and it was unclear where they were and how they could be flagged down."
Pros: "Two and a half hour flight but full meal still served. Good selection of movies."
Cons: "Cramped seating"
Pros: "The crews"
Cons: "Seats were very uncomfortable."
Pros: "The company called one travel agency quoted $1,000.00 per ticket from Vancouver to tokyo. I purchased 3 tickets but in about 3 weeks later I find out that they cancelled it. I complained about it and they asked if I wanted to purchase the same tickets from the same flight and seas for $1,500.00. Because I wanted to save $50 (Air Canada was $1,050.00 through Travelocity at the time), I had to pay $1,400.00 for Air Canada ticket 3 weeks later. I will never fly ANNA or deal with travel one. Even though it is a little more expensive I will only deal with reputable company such as travelocity."
Pros: "For the first time flying was impressed with everything . Crew was friendly and attentive."
Pros: "The flight crew was amazing, as was the food. Both were presented exquisitely and put US carriers to shame."
Cons: "The only negative I have for the flight was on a very old 747. The seats were definitely feeling their age, with the bulkhead seat's entertainment system a bit of a beast to get folder out from under the seat."
Pros: "I particularly liked the seamlessness of the experience - from the downtown checkin and getting a boarding pass at Seoul station, taking the AREX, the efficiency and competence of the front line personnel, etc. I will recommend Asiana and I would consider taking them long distance except that I am a goldcard frequent flier with American/British/Cathay for many years now. Chicago talks about seamlessness in its airport experience but its train-to-the-plane is the chronic weak link."
Cons: "Nothing - I'd tell you if there was. I didn't bother with entertainment for a two-hour flight and I was already well into a really eloquent novel (I'll Be Right There) by Kyung-Sook Shin; check it out"
Pros: "Service is good."
Cons: "Trying to make everything online and was not being able to make it easily. Confused in infirmations."
Pros: "Polite attendants, good Korean food (to a non-Korean at least haha), decent entertainment, quite comfortable. Would flight again"
Cons: "Long wait for baggage at the end -- seemed like it was not the norm though"
Pros: "It's hard to say anything was good when the flight was cancelled."
Cons: "6:40pm Friday flight was delayed 2 hours, and when we finally boarded, pulled away from the gate, and were ready to takeoff, they announced the flight was cancelled because they can't meet the curfew at Narita Airport. Took us another hour to deplane, and another hour to go through immigration and customs (yes we had to do it again), and get our bags. Then they sent us to a hotel 30 mins outside Seoul (they told us it was 20), gave us a Lotteria fast food burger and asked us to be in the lobby at 4:50AM (it was already midnight). Bus didn't have enough space for everyone so they had to call a van too. When we arrived at the airport after our 30 min ride, the bus dropped us off on the wrong side and we all had to walk 15 mins to the opposite end of the airport to check in. Since the rescheduled flight was the first flight out, the airport was super busy and security lines were extra long. After all those lines there was barely enough time to get on the plane. Summary: from originally scheduled time until wheels up I waited in about 6 hours of lines or just sitting around,1 hour of bus rides, slept 3 hours, and ate one lousy burger. All of this for what was supposed to be a nice weekend trip to Tokyo, which chopped down to a 30 hour stay in Tokyo. These guys should have known what time they can pull away from the gate to make curfew. There's no reason why we all had to go through this extra aggravation. Turns out Asiana has been making really tight schedules to accommodate the summer peak season, and they just can't keep up."
Pros: "The staff were excellent and very kind and attentive."
Cons: "In flight headphones were way too big"
Pros: "Everything was great: service, food, comfort, etc."
Cons: "I liked everything about this flight-- no negative feedback!"
Pros: "I had a great time during my flight from istanbul to Seoul . My seat didn't recline and cabin crew immediately helped and took me to a business class as an apology . They were very responsive to any time i needed help . And the food was amazing . Even the economy class gets gourmet meals ."
Cons: "flight was 30 minutes late, requiring me to run to catch a connecting flight."
Cons: "Waiting 15 to 20 min after boading with no air conditioning. Temperatures approached 90deg F, which is unhealthy for elderly passangers and very risky."
Pros: "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
Cons: "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
Pros: "Kind staff"
Cons: "A crew member gave my boyfriends seat to someone else without asking us."
Pros: "Good value for the airfare"
Cons: "Needs new and comfortable seats especially on long flights"
Cons: "One of the bathrooms had a broken toilet seat and had no running water."
Pros: "Seat 40H was comfortable. The foods were good, they ran out of wine shortly after dinner."
Cons: "One of the bathrooms had broken a toilet seat, no water."
Cons: "Tight seats, very hot on entry"
Pros: "Great customer service, checking in went fairly quickly."
Cons: "Like other airlines, seats are too close together.. Choice of movies was limited."
Pros: "Boarding was disorganized, the seating was cramped (I'm 6'2"), the lunch was mediocre, and the guy sitting next to me smelled funny. We took off on time and we landed on time. In other words it was a five-star experience, as good as it gets in modern-day air travel!"
Pros: "Flight was fine, no issues and pleasant, BUT!"
Cons: "Two pieces of lost luggage SOMEWHERE between PDX-SFO-HKG-BKK. Clueless so far."
Pros: "Crew was good the setting was uncomfortable."
Pros: "crew very good as they accommodated every request quickly"
Pros: "Price is great"
Cons: "Short staff make hard too ask any service,even cup of coffee.where is service call button?"
Pros: "all good"
Cons: "change up the movie selection... same as i had a few months ago"
Pros: "Crew was courteous and professional"
Cons: "Didn't care for my kosher food. Would have liked a little more leg room."
Pros: "Seat is spacious."
Cons: "Had a very difficult time check-in online because HK Airline website didn’t work."
Cons: "The food was not too great and the drink was warm. The seats were good and I enjoyed the comfort the attendants gave us."
Pros: "Pretty typical domestic flight, nothing spectacular"
Cons: "Nothing noteworthy to complain about."
Cons: "flight delayed for over an hour."
Pros: "the crew members from LA to HK were the worst i ever met, very lazy to move when you requesting something to drink or eat, the food were terrible also, the crew members and food were great between Taiwean and HK"
Cons: "seemed like their short haul crew were much better than long haul crew"
Pros: "Departure and arrival time are good"
Cons: "Adding a leg rest would be better"
Pros: "The crew has provided good service"
Cons: "I will try again next time."
Pros: "Entertainment options"
Cons: "No vegetarian options"
Pros: "You have earned a customer for life. The crew was fantastic, the plane was very new, and the entire process was easy. The fare was super cheap and a great value. Keep up the great work!"
Pros: "It was fine"
Cons: "The plane wasn't as new as the one on the way over and it would've been nice to have a bigger selection of movies. Also, they ran out of one of the meal options twice and the second vegetarian meal wasn't that great."
Pros: "Quick and easy checkin, boarding. Hospitality of the crew was great."
Cons: "Food quantity and entertainment"
Cons: "Limited choices for entainment, not as many movies to watch, nor the latest ones"
Cons: "Inexperienced (or incompetent) behind the counter in checking people in and unaccommodating towards guest. Spent an hr and a half checking in 4 people, had asked me what I wanted to do for a name discrempancy (Will vs William) on my travel docs (fix it! I'm going to fly today!), and no wheel chair assistance after already requesting for it a week before."
Cons: "Mainland Chinese oriented airline, boarding time delayed without announcement, poor food, limited choice of entertainment for non-Chinese speakers"
Pros: "I expected this to be a discount airline for the cost, but it ended up being a higher quality experience than my friends who took Cathay Pacific on the same trip. I was in Economy Class, cheapest seat possible. Boarding went smoothly, each seat was provided with a blanket, pillow, headphones, and a sleeping kit with blindfold, earplugs, and even a toothbrush. Each seat had built-in entertainment with a number of movies, tv shows, games, and music. I'm 6'2" and had plenty of legroom in my standard economy seat. Sitting next to the window made it very easy to stretch out and get some rest. Snacks, drinks, and meals were very tasty."
Cons: "The only very minor issue I could talk about would be that the Wifi was not free, and even when purchased, the connection was very spotty and inconsistent. I ended up just turning it off and occupying myself other ways. I didn't have any other issues with the airline. I went into the flight expecting to have a low-quality experience for my ticket price, but was blown away by the service and quality provided by HK Airlines. If I visit Hong Kong again, I will definitely be using their service."
Pros: "Flight was on time."
Cons: "Didn't like the fact that despite using the online checkin and having been issued my electronic boarding pass, it was not accepted by the system at the airport and I still had to queue for over half an hour for a manual check in."
Pros: "Good leg room! Fairly efficient boarding but take off delayed due to weight distribution of baggage weight, but crew kept is informed and though a fairly big delay in take off, arrival time aas great! Thank you!"
Cons: "The A330 used on the HKG-NRT route was a bit old and out dated."
Pros: "When you step on the plane the plane is clean all brochures behind seats where in order and neat"
Cons: "Nothing I didn't like about that"
Pros: "The flight attendants were very nice and professional. Even though the flight was delayed the attendants at the gate do a very nice job."
Pros: "Food was plenty...but no coffee."
Cons: "It was delayed for over an hour!"
Pros: "Even thought it wasn't a long flight, we were able to watch movies and TV in the headset screen and we enjoyed a meal at no extra charge."
Pros: "The chocolate & Orange dessert was very good."
Cons: "Crying babies but hey it’s life."
Pros: "Great crew!"
Cons: "Airplane food....again, simple is better"
Cons: "long line at transfer desk, only two people attending considering that people are trying to catch connecting flights that will leave in one hour to 2 hours."
Pros: "The staff at every level are wonderful. check in, lounge staff, gate and flight crew."
Cons: "Flight was delayed 45 minutes but really not the airlines fault. Upon arrive in Shanghai we taxied for 30 minutes to get to a gate. Seemed to go in circles."
Cons: "I was dehydrated on the plane and it was difficult to get the crews attention. When they did come they would fill the cup 1/3 of the way up and I would have to down it and get there attention for me before they pretended they didn't see me again. It was a good 12 hour flight to feel this way. I also asked for a can of pop and they looked at me weird poured me a cup and kept and ignored my request. The seats were very uncomfortable, I wasn't the only one around who was saying so. There were empty rows of seats available and my friend wanted to move to one after we were flying for some time so that I got row to myself and she got a row to herself so we could try to fall asleep better. Twice they told her she had to go back to her original seat and be uncomfortable and get no sleep."
Cons: "Food is not good!"
Pros: "Lots of leg space and good TV options (just like the previous leg). I liked the ham pastry a lot."
Pros: "Good legroom, flight uncrowded"
Cons: "All was ok"
Pros: "The food was really good, the planes were clean, the flight staff were professional and friendly. The flight went smoothly."
Pros: "Good size seats, treated well."
Cons: "We were given the wrong information as for as needing a Visa for China..... Out of a lot of money....."
Pros: "They got me to my destination. I had an aisle seat which was nice. There is a screen in each seat with a mediocre film selection."
Cons: "Boarding took an hour - they boarded first class and economy at the same time. Woke me up an hour and a half before we landed."
Pros: "Got to Narita airport very late for my flight to Hong Kong. Staff rushed to get me checked in. Barely made it with a few minutes to spare. But staff really put out a great effort to get me on my flight!"
Cons: "Nothing really, service and flight was no different from what you would expect from a well-run budget airlines (an oxymoron?). Just a comment: check-in at Narita airport was not in the main concourse where the other major airlines were located, but in a small section just outside the main concourse."
Pros: "Good crew"
Cons: "Food was terrible ride was bumpy and no entertainment was provided"
Pros: "Good in flight entertainment, low cost, service okay"
Cons: "Bad service in terms of understanding things."
Pros: "crew is very cooperative and professionals"
Cons: "no other comment"
Pros: "Crew was very friendly and attentive, movie and tv options were great."
Cons: "I appreciated that I was given a gluten free meal but one side was hot and the other side was slightly cold still. I am not sure how that could be possible, but it was my experience on that flight."
Pros: "The crew is totally unprofessional and uptight"
Cons: "A more professional and well trained crew"
Pros: "On time. Good service"
Cons: "More leg room"
Pros: "Entertainment was good... boarding was good."
Cons: "Totally uncomfortable.... big guy had his legs almost on top of mine under the seat in front of me. He was so wide, his shoulders and arms were on top of my chest at some points of the journey. Bigger people should not be able to buy coach seats. They should have size and weight restrictions."
Pros: "Almost 4 hours. Reason 'traffic." Lame"
Pros: "Friendly crew. Smooth flight."
Cons: "Veeery narrow cheap lined seats."
Pros: "Smooth flight"
Cons: "Boarding was disorganized. No priority boarding for business class passengers. Same thing happened on disembarkation in Manila. Crew didnt control the traffic flow going out from a single exit door."
Pros: "Though we are 50 mins late in departure we were given announcement early"
Cons: "The food we had ( fish and rice) for the flight was enough in quntity but lack a good taste."
Pros: "The seats are not that comfortable and the flight delay was very had. Food just ok."
Cons: "Delay, food, chair"
Pros: "On time departure"
Pros: "The service"
Pros: "Japan is so nice and clean. People were very helpful. Good food."
Cons: "During my Manila 8 hour layover, someone forced tonight unlock my luggage, opened some gifts inside( canned candies) envelope containing money and gifts. At this point while writing this review, im not finish unpacking and will continue to check next day to make sure im not missing anything else."
Cons: "I late only 2 min but can not fight with them"
Pros: "Price.... $138 USD from HK to Manila at the last minute is fantastic. Also, very helpful ticket counter moved my flight to an earlier one than originally booked, at no extra charge."
Pros: "Service was even better on the second leg of the trip and the leg room and seat were very comfortable."
Cons: "More new release movies would have been good."
Cons: "No inflight entertainment. Very little leg space"
Pros: "nothing to really like. the crew and staff were very friendly"
Cons: "kind of hard to believe my other flight through PAL was the best I've taken. This must have been an older plane or something. No entertainment minimal leg room. Must have just been luck of the draw"
Pros: "Fast boarding and very nice staff."
Cons: "Seats were hard to recline"
Pros: "We booked this flight months ago and made plans to meet people. We wanted to arrive early to avoid traffic but since the flight as 3 hours delayed we arrived at 5 and did not get to the hotel that was 20 miles away in 2 hours. When I am late for my flight you cancel my ticket and make me purchase a more expensive one. More than the round trip I purchased so why don't you compensate me when your delayed"
Cons: "Your tardiness and inconsiderate way of doing business. Your irresponsible attitude towards your paying customers."
Pros: "The comfort of the cabin and the service from the crew was superb."
Pros: "The service for my flight was excellent. I really had nothing that bothered me at all that was under the control of the flight crew. This was my first time on Philippines airline, but I would do it again."
Pros: "Crew was friendly and helpful. Boarding was efficient and flight departed and arrived ahead of schedule."
Cons: "Food is awful, and options are limited. I also think they need to reconsider playing music on the aircraft, it’s quite irritating."
Pros: "The flight was on time"
Cons: "Seats are very tight and the only bathrooms were completely at the end of the aircraft."
Pros: "The attendants were very friendly and helpful and the flight was on time."
Cons: "I had to use my own device to access entertainment and pay for it. I couldn't check in online."
Pros: "Food was ok"
Cons: "All of my PA flights were late for this trip and boarding was scattered like they didn't know what they were doing. This one was 45 mins late and we nearly missed our connection. Will not fly with them again"
Cons: "stopover twice from manila, so it is a 3-stop flight. terrible food. lousy airport, super high charge on changing dates. terrible experience with this philippines airlines."
Pros: "The boarding was on time and it was a smooth landing."
Pros: "I got to the airport at 4:45 am (who urs and 15 min before scheduled departure). The airport employees couldn't find my flight. They said the 1st ANA flight is not till 9:30 am. Then after 30-40 min of confusion, searching, etc, they sent me to another terminal which was 40 min away! Where they couldn't find my flight either at first. Then they finally came back and said that per their schedule, the first flight out is on ANA is at 6:45, not 7. And the reason why they couldn't find it is because it was only code share ANA but operated by Philippines airlines. As a result I missed my flight, missed my work and had to deal with co sequences. Unacceptable"
Pros: "crew was very helpful"
Pros: "Peppy happy music although it should be played a little softer. Good lunch - right portioning. Coffee could be better though."
Pros: "Food was excellent!"
Cons: "I'm 6'2" and just barely fit into my seat. Two inches taller and I wouldn't have fit at all. I know they're marketed towards a primarily Asian audience, and the plane was totally full, but don't expect to be comfortable if you're bigger than 6'."
Pros: "Overall flight and crew service were excellent"
Cons: "I wasn't able to enjoy the entertainment due to poor wifi connection"
Cons: "seats not very comfortable & food... how about a hamburger or sandwich or salad- food was too heavy."
Pros: "Very interesting experience at Manila airport. Their transfer system needs refining and modernising. It was a very difficult and harf to understand process"
Pros: "comfortable plane, nice crew, on time"
Pros: "i would like to suggest that if there be any chance that vegetarian meals for vegetarians can also be served during international flights. Thank you so much! So far so goog! Keep up!"
Pros: "The seats were larger than most international coach flights with enough leg room that when the person in front of me reclined, my knees were left untouched. They also had very well organized transfers at both of my layover locations, alleviating stress in 1-2 hour international transfers. Cabin crew was more than friendly and helpful."
Cons: "The meals could have been better and they frequently ran out of options. Meal portions were smaller than I've seen on previous flights and I was left wishing I'd brought more snacks."
Pros: "Quiet, food was good Good seating organization for separating family with babies and single person. I enjoyed my flight very much."
Pros: "Crews are nice"
Cons: "Flight was more than 1 hour delayed , luggage took 1 hour to arrive."
Pros: "Flight attendent was great."
Cons: "Late. Late. Late. Late sucks."
Pros: "everyting was comfortable. the stewards were very friendly."
Cons: "we had no real complaints we would fly again using philippine airlines"
Pros: "Great staff, food on a short flight."
Cons: "We boarded and departed late."
Cons: "An absolute mess from start to finish. Delays ranging from two hours to 24 hours, employees lying to us at every turn. Was supposed to be a quick layover in Manila en route from HK to SF. Turned out we got in 15 hours late and had to take FOUR flights to get there. (And that was the better outcome - they wanted to delay us 24 hours till we argued!) Never, ever, ever flying Philippine Airlines again. Kayak should put up a warning about the frequent delays/general uselessness of this airline and customer complaints."
Would like that reschedule the ticket
On time and smooth flight from San Juan direct to Sint Maarten.
Just to be expected on a budget airline. Since all the flights were either late on the evening it would help to offer some food for purchase Since you tourists cannot buy decent food withoit local vaccination record in hong Kong this would really to help Using phone to submit electronic data is great but for the elderly this is a hassle
Flight cancelled without notidication, had to book an emergency replacement flight at the counter
Cons: "We should have been allowed to sit near our family (wives). There was empty row but they wanted to charge us to move up. Ridiculous!!"
Pros: "Absolutely nothing"
Cons: "The flight took forever to land. Pilot said prepare for descent and we stayed in the air for another forty minutes. The air smelled awful. One of the worst flights I’ve ever taken."
Pros: "I was able to purchase extended seat room for a reasonable price."
Cons: "No free drinks or entertainment or anything to help pass the flight time."
Cons: "Staff at check-in counter were not helpful. They were there and they weren't. We were there at the front while two of the counters were ready but didn't call us up. They were chatting with each other instead. We I asked them are they ready to work, she ask me where was I heading. What is the difference?"
Pros: "HK Express compensated for delay"
Cons: "Fight was delayed 2 hours"
Cons: "Terrible attitude from the staff"
Cons: "Sat on runway 2 hours and then bags delayed 1 hour"
Pros: "Price was good and HK to Tokyo times were good"
Cons: "No entertainment on 5 hour flight"
Pros: "Nothing in particular."
Cons: "They don't tell you that 1) you aend up paying more than other airlines charge by the time you add various 'extras'; and 2) you have to go through immigration because they are in another terminal. This means two hours of work, plus I missed my flight because I didn't have 3 hrs. They said my fault."
Pros: "Good price to go HK to Tokyo"
Cons: "Flight attendant woke up a baby to tell passenger something and then baby cried for next hour No water unless you pay for it"
Pros: "The crew was very nice, seats comfortable and the airline seemed well run for a discount carrier."
Pros: "Easy flight, nice crew"
Cons: "Budget airline. Have to buy drinks. Space between seats is tight. Spend the money for the seat with more leg room if you are average height or taller"
Cons: "IS THIS A WAY TO RUN AN AIRLINE? WHAT A BLANKING JOKE! People should notify Ralph Nader & PUT in a LAW or a LEGAL INSTRUMENT that MANDATES compensation to “We the People”, the consumers, the citizens, the customers, man. IF a flight leaves 1-15 minutes late = okay BUT IF a flight leaves > than"
Pros: "The web specials for prices"
Cons: "At least provide water to guests."
Cons: "Service from the crew could have been better. This crew was not hospitable and we had to ask multiple times for our requests."
Pros: "I wasn’t able to get the flight and the booking agent never amended this despite 2 weeks of emails and phone calls"
Cons: "Lastminute.com could have answered my emails"
Pros: "Low budget and efficient"
Pros: "Service was fine. Charged 50 usd for 21kg checked baggage. Food and beverage was not complimentary during flight."
Cons: "Fine experience. Stuck next to obese traveler that forced me to lean into the aisle. My bad luck, not the airlines fault."
Pros: "I just want a seat in a high season!!!!!!!!!!"
Pros: "Friendly crew and very organized"
Cons: "Wish we didn’t have to buy water and entertainment lacked for a flight this long."
Cons: "Made me do a ticket change because I used the first initial and not the full name for my middle name. Been flying 30 years and this is the first time I have had a problem. Won't take these bargain airlines again. It was my first time taking one. Same with my 6 year old's ticket as well."
Pros: "Price was good."
Cons: "Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in."
Cons: "Although it was one e-ticket, I was surprised that HK express could not forward my luggage to my final destination. This almost caused me to miss my connection and caused me to pay twice for my extra luggage (which accumulated to a significant amount)"
Pros: "Easy boarding, and slept the flight."
Cons: "It was the hidden prices after booking that ticked me off. Charged for seat after paying airfare, charged for any checked baggage, no in flight service without charge, and you arrive so late to HK you have to Bus or Taxi in. Not worth it."
Pros: "It was a short flight."
Cons: "Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth."
Pros: "I love when they have great deals on airfare. The late night flight works well for me."
Cons: "Wish the air cooler was stronger and that water was served during the trip."
Cons: "Budge airline, uncomfortable seats"
Pros: "Not much"
Cons: "Crew, plane, food wasn’t complementary and if you want to buy it you will be very disappointed."
Pros: "Price is good"
Cons: "No entertainment, no water"
Pros: "I'm glad it was only a three hour flight"
Cons: "I connected from a Cathay Dragon flight onto an HK Express flight to Jeju. At the transfer desk, the ground agent told me I would have to leave and reenter the restricted area despite having no checked luggage. Knowing it can't be right, I checked in on my phone and went through the normal transfer process in HKIA. It was a 0215 flight from the midfield concourse. The last automated passenger carrier left at 0100. After which, passengers would have to rely on sporadic bus services. The captain announced 'cabin crew, prepare for landing' 45 minutes before landing. That woke everyone up and it was not ideal. All the flights I have been on announced landing when the plane was at base leg."
Pros: "Cheap service out of Hong Kong"
Cons: "Lack of seat pitch"
Cons: "Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience."
Pros: "The airport had an emergency shut down and we didn’t get notification about it. When we showed up in airport, the only accommodation was 250 Thai bhat Burger King vouchers that it’s not even enough to buy a drink after getting a burger."
Pros: "On time departure and arrival, had priority boarding and check-in, you get what you pay for."
Pros: "Great job"
Cons: "Small seats"
Pros: "Professional staff"
Cons: "I did not like that there was no food or snacks given for the flight. Also did not like I had to pay for a drink of water."
Pros: "Quick flight between HK & DaNang on time both directions. Convenient flight schedule. Smooth flight. Crew was friendly."
Cons: "Had to purchase food, beverages but wasn’t really necessary due to short duration of flight"
Pros: "Flight departed on tme and arrived on time"
Cons: "got sick from food"
Cons: "Seats were very very uncomfortable"
Cons: "The light was delayed and we arrived in Chiang Mai at 11pm. We got penalty of late rental car pick up. And our hotel is a yoga resort so it a far in the mountain. We arrived at the resort at 2am and we had to wake everybody up and the driving was dangerous without street lights."
Pros: "Cheap but on time"
Cons: "Too much promotion message"