There was no wifi available
Everything was fine it was just cold
The airport needs to have some type of shuttle for passengers who have to make connecting flights between Hawaiian Airlines & Delta for example. I’m 65 & my sister who was with me is 70, lugging our luggage from one end of the airport to the other was extremely difficult.
The staff was the highlight. Only thing that could have been better was the temperature on the flight from Hawaii to Seattle. The plane was too cold to get comfortable
I loved the hospitality of the crew, they were a great crew. What I didn’t like was how the airport I was going to be in for a layover closed down due to it raining in the area. I missed my connecting flight, and got put on a flight that departed 8 hours from the time I arrived to the airport. I also have no news on where my luggage is.
Cons: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Cons: "Space on airplanes"
Pros: "Wonderful hospitality, excellent service!! Clean, well thought meal service."
Cons: "Hoping that this will continue!!"
Pros: "Good crew, my seat did NOT recline."
Cons: "Plane was somewhat crowded."
Pros: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Cons: "The seats were really tight between the rows. The space between the seats on the same row were typical."
Cons: "Ran out of hot water on flight"
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."
Cons: "The food was just ok."
Pros: "Boarded quickly and we made up plenty of time when we were only 15 mins late for take off."
Cons: "Baggage broke our baby stroller. Banged up, heavy deep scratches, and won’t lock properly nor will it release the brake phone portly where one wheel won’t unlock without much luck. Waiting to see how they correct this very expensive issue. And the vegan tapas option for food was not good at all. Ended up staying hungry for the duration of the flight. But my wife enjoyed her turkey sandwich."
Pros: "The crew are very nice on both flights and they were very courteous the seats.T"
Cons: "The seats were not that comfortable."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Pros: "The boarding was smooth and in time. I enjoyed the WiFi service and the extra room in the seats. Plane was gorgeous! Staff was courteous and professional."
Pros: "The crew both going and coming from San Jose, Costa Rica were incredible."
Cons: "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."
Pros: "Great comfortable flight"
Pros: "Crew was lovely"
Cons: "CRJ-700 is too small. Only one bathroom & it was broken. Hour late to depart & no explanation given. Never turned off the seatbelt sign & we ended up on the plan for approx 2.5hrs for our 1hr flight."
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Pros: "Crew was friendly"
Cons: "We were delayed an hour and a half"
Cons: "Seats diddn't recline - often ignored by flight crew."
Pros: "Everything was fine other then seating assignment"
Cons: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
Cons: "no bed"
Pros: "Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in."
Cons: "Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find."
Pros: "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
Cons: "Baked chicken dinner was gross."
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Pros: "The boarding process was smooth, friendly staff."
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "The crew were super friendly and helpful."
Cons: "The entertainment system was completely down for the entire flight."
Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
Pros: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
Cons: "Nothing to input. All was great."
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Pros: "I liked everything."
Pros: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
Cons: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."
Pros: "Wide-bodied aircraft; free on-board entertainment with a good selection; complimentary snacks, helpful staff"
Cons: "Waiting 45 mins for baggage to arrive on the carousel at LAX, but probably due to the terminal move currently happening and not the airline's fault."
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Pros: "There was a blanket and pillow available on the seat and the arm rests (all of them) went up... I appreciated that when I had to move mid flight. The attendants were nice as always... they weren't stingy with the small free snack that is included with the flight. (Small bag of peanuts or pretzels) that I liked. Usually feel like it is an inconvenience to ask for more than one.... but they offered 2! I was very happy to hear that!!"
Cons: "The entertainment was a bonus! Made the flight go by faster."
Pros: "On time, efficient boarding, no lines or delays. Attendants not as top notch as on the domestic leg but we're friendly and efficient. Loved the seat back entertainment options, watched a movie, listened to 2 podcasts, and enjoyed some excellent blues music. All while tracking he flight progress. Made the 6 hour flight go by quickly and not mind the bumpy air in the tropics."
Pros: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."
Pros: "Service was great. Seating was OK. It was a brand new vehicle, so the (climate/air handling) was great."
Cons: "Boarding was not well organized."
Pros: "1st class service was excellent."
Cons: "The food in 1st class does not compare to some competitor airlines. the leather seats do not breath and can sometimes get hot."
Pros: "Good crew."
Cons: "Aka was happy with westjet"
Pros: "Crew was good"
Cons: "Montreal airport was awful"
Pros: "yes every thing was good.."
Pros: "No one disturbed me while sleeping and crew was helpful when I woke as bad needed refreshments."
Cons: "More leg room"
Pros: "Crew was great."
Cons: "Communication as to why we were promoted to premier seats and service."
Pros: "Fast efficient process through security. Well labeled and helpful airport staff. Plane wasn’t very full. Had a row to myself which was great. Entertainment available on smartphone, iPad or lap top."
Cons: "Really fast connection. 20 minutes from landing from LAX to clear customs and find connection before boarding call. Not much menu options for purchase and too quick a connection to buy anything. Luckily I travel with snacks."
Pros: "Crew was very helpful"
Cons: "Gluten free snack that is free"
Pros: "Efficient and fast boarding and getting things ready"
Cons: "Seating is horrible. Not just the space but the cushion-or lack of"
Pros: "Crew is always polite and friendly"
Pros: "I had an unexpected upgrading to a premium seat, that was great for food, wine, & comfort."
Cons: "It was cold, I wish they offered blankets. We also had a delay once we landed, watched another plane come in & disembark while we waited. And there was a huge luggage delay of 45 minutes while we all waited at the carousel for our bags. I’ve never had to wait that long before."
Cons: "My tv was not working, landing was not smooth staff was rude specially Edward"
Pros: "New plane more leg room Direct flight Orlando Winnipeg"
Cons: "Every time I fly WestJet they seem to need to reset the wifi entertainment wasting 15 minutes of movie watching"
Pros: "Smooth trip."
Cons: "No one would get a wheelchair to get to cart that was on different floor. Driver didn't volunteer to carry bags to cart."
Cons: "Later flight from Toronto delayed multiple times, finally to 2:40 am and then canceled at midnight. Way too late to find an affordable hotel, had to stay at expensive airport hotel instead."
Pros: "I loved how spacious the plane was. The seat was comfortable with lots of legroom."
Pros: "It was smooth and uneventful."
Cons: "It was all fine."
Cons: "Flight was delayed due to a tire change. That’s no big deal, but the crew did not accurately keep us updated on the actual loading time in order for me to arrange my pickup upon arrival in Winnipeg."
Pros: "great on board crew, very friendly and getting the impression the company execs under value them. PAY YOUR STAFF BETTER WESTJET."
Cons: "older equipment often means what you’re accustomed to is missing. specifically, not being able to plug in and charge proved problematic on this flight. in-flight entertainment was the old back-of-seat and did not work until the final minutes of the flight."
Pros: "The check in staff are very helpful and kind especially Rachel! The service was excellent very happy and helpful staff during our flight. The pilots made such a smooth landing and we are so thankful to be home safely!"
Cons: "Still cramped in the seats!"
Pros: "Westjet crew is fantastic!"
Cons: "Wish it could have been a longer flight to enjoy the WestJet crew’s hospitality longer"
Pros: "Friendliness of crew."
Cons: "Small plane, long trip in cramped quarters."
Cons: "Very bumpy ride, wished it was cancelled. I was motion sick the entire ride, and no water was provided until four hours in, and while I understand it was due to turbulence, perhaps if it is too bumpy to serve water for the first four hours we should not be flying at all. Also very little food is provided for a 5.5 hour trip, two biscuits is not sufficient and as we landed near midnight there are not many options to acquire quick food either."
Pros: "There is no entertainment so why ask.this question repeatedly and I understand on longer flights that is valid but on these flights it is not applicable"
Pros: "it was on time"
Cons: "it was a very noisy flight with a lot of children. Asked the crew to let me have tablet for 9.99$ but since I am a tourist and have no credit card they could not sale it to me."
Pros: "WestJet has very good hard shell seats on the 737-800. These are well contoured and padded, and far enough apart to offer decent legroom (row 8). The seating experience was vastly better than being in a “preferred” bulkhead row on an AC Rouge B767-300. Boarding was efficient so we were able to leave the gate slightly early."
Cons: "Pre-purchased meals are delivered with the first service after take off, which was awkwardly early on a five hour flight that departed at 3 pm."
Pros: "Absolutely nothing about this extremely delayed flight"
Cons: "I was stuck at Pearson International for 5 hours before I was able to get on a different, direct West Jet flight which also ended up being severely delayed."
Cons: "Of the four flights I took with WestJet this holiday, 3 were delayed. The flights were frigid. On this flight the agent at the gate was very rude when I asked about checking my bag, lecturing me about the size of the bag and insisting she would have to charge me if it was a full flight, which she said it wasn’t. It ended up fitting just fine in the overhead. Totally soured my experience. I will not use this airline again."
Cons: "WestJet needs more checkin machines and shorter security lines. I arrived at the airport with a boarding pass and it took over an hour to get to the gate"
Cons: "Seats were so crammed together. When the person in front mived their headrest back my knees were crushed and I xould not sit comfortably. I am 5'10. Not super tall. Nees more leg room."
Cons: "Cabin was too cold"
Pros: "Great service. Friendly. Connections are well timed so you dont have to wait long to transfer."
Cons: "the seats are a bit confining."
Pros: "Pleasant staff and adequate leg room."
Cons: "If it was noted that there would be luggage fees when I was booking I didn't see it."
Pros: "Staff was friendly and helpful. There was no delay in any areas."
Pros: "The flight over all was good. Service, and delivery of the expectations were good. Even though the items listed in the dislike are 3 in number, and added to an uncomfortable experience, some of them are identifiable as beyond control, yet others are within the control of system set up or process."
Cons: "small items that I didn't like were : 1) Temperature, and 2) wifi 3) waiting for electrical. 1) Temperature: When boarding the plane the Temperature of the cabin was extremely warm. The pilot advised of the condition, this was not something that could have been fixed and I think they handled it well. I just didn't like the 90+ temperature 2) Wifi: was intermittent, I ensured the Westjet app was the only one running, but the movie I was watching was pausing every 15 minutes to buffer. So it was a constant reminder of dial up.... 3) waiting for electrical: Upon landing and taxi-ing to the ramp, the pilot was advised that there was no electrical to support the plane after he turned off the engines. So good that he waited, thank you pilot, and not so good as it was another unpleasant item on the plane ride."
Pros: "Crew were all very welcoming and polite"
Cons: "Food and entertainment were pretty pricey."
Cons: "Late leaving, hot in plane, sat on tarmac for 40 mins"
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Pros: "Enjoyed the flight on WestJet."
Cons: "I did not like Kayak, and will not use them again."
Pros: "Friendly, helpful staff"
Cons: "Typical stuff, Cramped space, crappy food"
Cons: "Should be more hearty food and more entertainment like tv, movies and radio"
Pros: "Quickest flight ever."
Pros: "Crew fun"
Cons: "Cramped foot room"
Pros: "Boarded easily, took off and landed early. What's not to like?"
Cons: "Was offered beverage once, water once. Flight was 4.25 hours long. Would have liked first service to offer snacks besides cookie-- usually ask if you want food for purchase."
The air temperature could've been better. It was really hot the whole flight. No free snacks or food offered for a 6.5 hr flight. Drinks were only offered once.
Long delay. Unfriendly flight attendant (?Chris).
Flight was efficient, left and arrived early. Good selection of entertainment, reasonable amount of seating space even though the flight was full. Only blemish was at check in, where the agent demanded to see our proof of vaccination in physical form (my wife didn't have hers). This was shocking because we had uploaded the documents for the round trip through the AC website, and received confirmation from AC. Eventually she settled for an ArriveCan receipt. Thankfully I had completed that process. Why do we need to submit proof of vaccination forms to AC if the agents are not able to use that information?
Crowded and uncomfortable. Chaos with overhead bin space. Staff are pleasant.
Would have been nice to have at least a snack or something on board.
This was an excellent flight with very few people on board. Only issue was the 30 minute departure delay and this was communicated well so we weren't left hanging. Traveler communications in Cancun airport aren't the best, but that isn't AC's fault.
Cons: "Took 45 minutes to get through Calgary security, long line ups"
Pros: "Great Crew"
Cons: "Slight departure delay - no big deal"
Pros: "Timely. Best entertainment."
Cons: "Very disappointed with the seat. Then placed us next to women with children. No rest for us at all. Also no blankets provided. Others had."
Pros: "Slight delay due to mechanical issues"
Cons: "24 hour delay due to mechanical issues"
Pros: "The flight attendants were polite but didn’t go out of their way to help out."
Cons: "No room to store carry on and nobody seemed to care that all space was taken close to our seats. We felt penalized because others abused the system while we were trying to follow the rules."
Pros: "getting of the plane!"
Cons: "the bed bugs, no lights, no comfort, the cold, very limited service"
Cons: "After a delay on my first flight, I managed to get to the gate with a few minutes to spare and the door open. The desk agent refused to let me board the plane."
Pros: "On board crew was friendly and capable."
Cons: "My first and last flight on the CRJ 9. It's much less comfortable than a prop plane, for a 90 minute+ flight."
Pros: "we had to pay for everything"
Pros: "Seats in business."
Cons: "The food."
Cons: "Very cramped like sardine tin. Not enough flight info boards in airport and they were hard to read m"
Cons: "Delayed without notice and broken sound system for tv screen."
Pros: "The waiting room before boarding was big and comfortable. Staff was very friendly."
Cons: "Children running around because there wasn't anything to do. Passengers ignoring no food and drink signs. A passenger had a nut allergy so no food could be eaten or served with nuts. I understand this serious health risk, but passengers need to be handed out free of charge crackers or cookies if they were counting on eating their own snack. Passengers were putting both their carry on and personal item in the over head storage and therefore there wasn't enough storage for those would only wished to store one item."
Cons: "I only had one gripe about this flight and my one other flight on Air Canada Rouge; the overhead bins are very poorly designed. I purchased a carry on bag specifically to meet their regs, yet it had it go in the bin longways, taking up a ton of room. The bins are tall, which is wasted space, when what they really need is another 1-2" in depth."
Pros: "Ease of booking"
Cons: "No complaints"
Pros: "The crew members were also friendly"
Cons: "The boardung gate was changed but no announcement was made"
Pros: "The staff was helpful and courteous. I liked the tv selection especially the Canadian content."
Cons: "The flight was delayed because of electric problems. The complimentary snacks aren't as good as other airlines."
Pros: "It was such a nice normal flight compared to the other flights on this trip."
Cons: "Still too much carry on to deal with before take off."
Pros: "Paid for the "upgraded" seat only to be told we had to be in the back of the plane. Moving back all rows had one person and one chair open, so we had to sit apart. Useless crew as an elder couple asked to sit together and were told to check with passengers. Oh and the flight was delayed 3 times."
Cons: "Check in was slow and confusing."
Cons: "French annoying"
Pros: "The flight was on time!!!"
Cons: "I find over the past 25 years that I have been flying with Air Canada the customer service has really went to the dumps !!! Every body is rude and don't understand why."
Pros: "Liked being distracted by a free movie."
Pros: "The crew was pleasant, and the boarding and de-planing process went smoothly."
Cons: "The plane was really cold, and we were told that they couldn't adjust the temperature, but we could have a blanket - at a cost. We have heard from other people who travelled Rouge about how cold their flight was, too. I also didn't realize that there wouldn't be in-flight movies - unless you rented an i-pad, etc. That was a bit disappointing for a 6-hour flight. I think that I would rather have paid a little higher fee for the flight and have some of the things built into the ticket than have to keep paying out money for all the different things."
Pros: "Quick easy, I hate that I have to go through sercurity again... but oh well."
Cons: "Refer to last one."
Cons: "Flight was 45 min late leaving & I only had 1 hr between the next flights. Because Winnipeg is a small airport, I just made the next connection but no time to go to the restroom."
Pros: "The crew was friendly"
Cons: "Seats are extremely small and cramped. Temperature was too cold during the flight and there wasn't even a fan on so it was the cabin temperature which couldn't be adjusted. In addition No blankets or cushions were provided. The leg room was horrible. I'm only 5'5" and I felt cramped, so I can't imagine how it would feel for someone taller. also, no one checked bags due to the newly imposed fee so everyone crammed their luggage into the overhead compartments and many of us had no room to store our carry-ons and had to put it below our seats, causing even less leg room. the Hawaiian airport also locked out the waiting area for international flights back to Vancouver due to some policy that the area must be locked down until the plane has arrived and everyone is off the plane. Many of us were sitting on the ground outside in the non-air conditioned hallway in front of the stores like homeless people for over 2 hours. Luckily seniors were sitting on wheelchairs and did not have to wait while standing or sitting on the ground. They finally let us in 20 minutes before boarding but really by then it made no difference."
Pros: "We checked in online and were able to very quickly and efficiently check our bags and board."
Cons: "We did not have in flight entertainment. We had to pay $10 to rent an iPad."
Cons: "Not even one single snack for free"
Pros: "Crew is quite young and friendly.. good service. Boarding was quick and easy. Blanket and neck pillow package were comfy and worth the $7"
Cons: "The plane was FREEZING and the seats are a bit cramped."
Pros: "More leg room"
Cons: "Horrible seats"
Cons: "We nearly missed a chance to disembark between storms because an idiot decided to grab his bags before we could move. None of the flight crew came to yell at the dummy who was holding us up."
Pros: "Everything was average."
Cons: "Not all food available on the food catalog menu."
Pros: "Price good; seat comfort OK."
Cons: "Late to board, late to take off, late to land: no explanations other than "We're third in line.""
Pros: "Plane was late due to Stewart missing the bus from their hotel?...seriously unprofessional and the check in staff lying to customers to accommodate others customers from an undeparted flight from the night before?...attempting to change my flight due to this?...seriously need to do better Air Canada...and to top it all off you are served by a snotty unprofessional group of stewards?....a huge JOKE!....won't be flying this airline again and I will be spreading the word!"
Cons: "Connecting from London through Toronto to Winnipeg couldn't be accomplished in a 2.25 hr layover. Long line for immigration and and enormous line to go through security again meant I missed my flight and the next one was full. It gave me 5 hours to think of all the reasons why I won't connect through Toronto again."
Cons: "Flight left almost one hour late"
Pros: "Wide seats."
Cons: "Small leg space. No window by seat. The seating map did not make this known, otherwise I would have chosen another seat."
Cons: "air canada overbooks their flights....consequently, i wasn't able to be on the flight that i had booked with kayak. they have flex seating which gives business people who fly alot preference to change their flights at a moment's notice. bad policy for the rest of us."
Cons: "Much too cold, kept me from sleeping"
Pros: "Great cabin crew, on time"
Cons: "Q400 is cramped, noisy and awful overhead storage. So if your bag doesn`t fit overhead you are even more cramped with no legroom (and I am only 5`9`..)"
Pros: "The staffs were on time and professional"
Pros: "On time"
Pros: "On time"
Cons: "cramped, poor carry on storage,"
Pros: "Service was very good."
Cons: "Promised wifi did not materialize."
Pros: "Very friendly and professional crew"
Cons: "Cramped, late"
Pros: "The flight was fine ."
Cons: "I got on the plane and my seat was occupied . The flight attendant walked up and asked if I had a seat ? He said he took my seat and gave it to a husband to sit next to his wife . I said I requested this seat to sit next to my two children . He asked if I was ok , I said no. He said there is an empty seat in the last row . Why didn’t the wife moved to the seat in the back row , to sit with her husband ? Why take my seat next to my two boys without asking and give to another ?"
Pros: "Unfortunately I missed my dinner with my son since we had so many delays"
Cons: "Some people were bumped and did not get on their flight. I did with my kids but about 6 singles from Regina, SK did not."
Cons: "Rescheduled to two hours prior with no explanation or apology"
Pros: "I like that I actually got my window seat that I requested!"
Pros: "Crew was pleasant."
Pros: "Delayed previous flight forced a standby for this one which we made it on. It was the second flight but fortunately there were a number of these flights that day."
Cons: "Just typical unfreindly staff and uncomfortable short haul aircraft."
Pros: "It got me there in time to get work done before the conference started the next day"
Cons: "The time for connecting to my flight to LA was too short, especially when I was selected randomly for supplemently screening"
Pros: "The crew was awesome! Was seated in emergency exit, and was asked if I would switch to allow a couple to sit together. I ended up getting a bulkhead with a mile of legroom instead, along with some free cocktails, and repeated thank you’s! Kudos to the air canada crew! Absolutely would fly then again!"
Pros: "I got where I was going and it was cheap. Flight was fine. Attendants where all friendly. Sitting by a well used emergency door was... interesting."
Pros: "Staff are exceptional and the food is far superior to any other airline!! Always smooth landings so cheers to the flight crew!! Well done and look forward to many more travels with Air Canada!!"
Cons: "The plane needs to be shop vacuumed. There were crumbs in the tracks and the seats."
Pros: "We arrived alive."
Cons: "The plane is so old that I feel it’s going to disintegrate any second during the flight."
Pros: "Missed flight. Rerouted Montreal to Ottawa to Winnipeg. Luggage did not accompany flight change"
Cons: "See above"
Pros: "Loved being able to see Dirty Dancing again."
Cons: "There was something wrong with either the ventilation system or the toilets had their own issue. I'm telling you it really did smell like farts."
Pros: "Fast flight, easy to find next connection."
Pros: "Boarded early and flight only had about 15 people aboard. Ottawa to Montreal is only about 15 minutes in the air and about 30 gate to gate - so not much to say. Flight was smooth, but for short flights you have to disembark outside. Thankfully it's April."
Cons: "I'm a big guy; 6'2" - 300+ lbs. so I paid extra and booked a seat with more leg room. Received the confirmation and receipt for that specific seat. At boarding I realized they gave me a different seat that would not have required the extra fee. When I asked the boarding crew, they said it must have been a systems glitch, " it happens sometimes ". I board the plane and who do I see in my seat? An Air Canada pilot in transit. Yeah "systems glitch" or perhaps modified to befit Air Canada employees. Looks like the "customers first" policy doesn't apply at AC."
Pros: "International flights have delicious food and great entertainment, but short flights are limited of course. Friendly and attentive staff."
Cons: "It is OK if it would be half an hour but two full hours, come on. I lost my anniversary dinner. And we arrived Super late to Van. AIR canada has a lot to improve."
Pros: "We requested a wheel chair.When we landed at Calgary airport the wheel chair was there, but no attendant.We were informed the attendant will be comming in two minutes,he is on his way.We waited for ten to fifteen minutes and nobody was there.Eventually we had to walk and my wife had a difficulty in walking."
Cons: "The cabin attendant was great.My wife took a pill for her medication.The attendant saw it. She brought a glass of water without a request.That was a great service.I forgot the name of that lady."
Pros: "Not even a bag of pretzels! Step up your food game Air Canada. The announcements were far too loud and the entertainment system was glitchy."
Cons: "Delay Delay Delay"
Cons: "They oversold the flight, and then kicked me off because there wasn't room. Yes, they compensated and rebooked. But that meant I was flying during the night when I should have been sleeping. I booked my flight at a time to avoid that. And I booked this flight months ago -- probably one of the first to book that flight. That is totally wrong to oversell and then kick people off. And it is totally wrong to kick off a person who booked way in advance. I am not one bit impressed with Air Canada at this point."
Pros: "Direct flight from YVR to SAN. Haven't been on a direct flight in ages. Small plane had amazingly good leg room and in-seat entertainment."
Cons: "Both departures delayed from 25-45 minutes. Would have given a better rating if an announcement explained the problem such as bad weather, mechanical issue etc."
Pros: "One of my flight attendednts was a rude when helping put my bag in over heard stoage and calimed I was not helping them enough."
Cons: "The flight was delayed on our way back to Winnipeg. But we understand due to the terrible weather."
Pros: "Same as above"
Cons: "same as above ... minus the security bit."
Pros: "Nothing to like in Air Canada flights. Always delayed."
Cons: "Delay Delay Delay"
Pros: "great when the planes is not full and you get both seat to yourself the crew placed passengers into the empty areas.everything was smooth departure left on time arriived on time"
Pros: "The plane was very cold and was blowing cold air directly on us making us sick- UNACCEPTABLE!"
Cons: "Cold freezing temperature of central vents on the plane"
Cons: "Aircraft is far too small ... seats are not designed for flights in duration of more than 1 hour"
Pros: "The crew was nice and very accommodating."
Cons: "Flight got delayed 40 minutes due to ground crew not showing up and throwing bags onto the plane but I was also a little drunk so I passed out for the whole flight"
Cons: "I was only offered a plastic glass of lukewarm water on the evening flight. Classy!!! NOT."
Pros: "Fast boarding."
Cons: "It was pretty cramped; I hit my head on the overhead bins a couple of times."
Pros: "Helpful staff. Smooth flight."
Cons: "The flight was 3 hours late departing from Montreal. During that time there were several gate changes. The flight was overbooked and many people were required to take a bus to Quebec City instead of flying. Air Canada made no attempt to keep people informed or offer any type of compensation. I expected better from Canada's national carrier."
Pros: "One of the best flights I had from Air Canada"
Cons: "Flight was EXTREMELY DELAYED"
Pros: "All good"
Cons: "No issues"
Pros: "I loved that the pilot and copilot were woman. they did a fantastic job landing especially in the turbulence we had."
Cons: "The plane seemed very old."
Pros: "We were not happy with the charges for changing our flight, and paying for the difference of the flights. A week prior to the flight, we had to change the flight dates because of work commitments. We had to to pay an additional $650 to change the flight, which was more than the original fare."
Cons: "charges for flight change"