They broke my hang luggage
There was a delay and none of the crew was able to explain what was happening. Instead they played with their phones.
The boarding process from Barcelona was a very long and arduous process as they have to check that everyone has a covid test. There were no explanations about what was happening. They didn't really even announce boarding. The flight itself wasn't bad. I got the cheapest ticket so there wasn't food included. So, I brought food onto the plane.
Up-to-date entertainment such as movies.
We got hit with surprise baggage fees because the baggage structure was entirely unclear -- we even looked for how to book bags with Iberia ahead of time. Also, we didn't know that the first flight would be entirely operated by Level. Two flights and neither operated by Iberia. That's fine, but it would have been helpful to know ahead of time.
Flight was good food mediocre seats mediocre for coach extra.
Many people had masks off for very long periods of time. I noted one woman sleeping for the last 3 hours of the flight with no mask on. Cabin crew walked past several times, served drinks and food and didn’t bother to say anything until land procedures. Also during the meal they flight attendant told us there was one chicken meal left and left it amount is to argue who gets it. Frustrating and unsafe flight.
Ordered gnocchi- received rigatoni for 15 euros. They don’t serve alcohol on flight
Booked flight on Iberia.com. There was no way to contact them to make a desired date change. Nobody answers the phone and social media refers you to phone channels. Vueling refused to help and referred us back to Iberia who doesn’t answer the phone.
Pros: "As usual Iberia sells you an Iberia ticket and sticks you on their low-cost line, Vueling - small seats, zero service. In flight wifi did not work except to take my money. Did not recieve email or load a webpage in the whole flight. Also crew was completely misinformed about COVID regulations in Spain - insisted we need a PcR test and QR code from online site and that was not true for travellers from Italy. Bush league airline; not what it used to be."
Pros: "The crew was extremely kind and selection of food/drinks was excellent."
Pros: "On time Easy and no issues"
Pros: "The entertainment was nice!"
Cons: "The seats were not comfortable"
Pros: "La atención del crew en el avión"
Cons: "Aunque Sean viajes cortos ofrecer almenos bebidas"
Pros: "A quick, quiet and relaxing flight - no stress at all. The flight was uneventful. My carry on bag had to be stored in the bottom of the aircraft as the overhead lockers in the aircraft are small. As such - just before you board the aircraft, you place your carryon bag at the bottom of the steps and then when you get off at your destination, you collect your carry on bag at the bottom of the steps - no time wasted and worked easily."
Cons: "The English announcements were a little hard to hear/understand as the flight attendant read it so fast - but then again - it was a short flight - so every second counts :-)"
Pros: "One crew guy was really nice. I had bruised my leg and he gave me ice and checked in on me."
Cons: "Vueling/Iberia lost my luggage."
Pros: "Smooth flight"
Cons: "It was delayed"
Cons: "I checked in online and paid for a checked piece of baggage, never received the boarding pass, so when I arrived to the airport to drop off the luggage and wait for boarding, the machines didn't recognize my ticket locator and I had to stand in line for almost 2 hours (missed my flight)…"
Cons: "They had problem with plane and had to change it. Then we havd the proper allowed carry on and they had no space.... short thrip of a little over an hour but the getting to leave was the worse...."
Pros: "Entertainment was ok, had holl rodarte options and good variety"
Cons: "Seats are hard, no leg space, no elbow space, the upright is 90degrees. The crew is not helpful, to the point and act like they are doing you a favor by being there. In one instance the attendant told a passenger "you can move your bag, or I will move it for you." To another passenger, without prev"
Pros: "Arrived at destination"
Cons: "Left an hour and a half late due to mechanical problems. This also disrupted in flight entertainment system. Got to destination"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Pros: "Clean and fairly new aircraft. Good flight"
Cons: "Ground staff more helpful"
Cons: "Gbhbhfhyhyugfrrfffffgggffccxccccvvgfcvgvggbbvvgcvvv. B"
Pros: "It was a direct flight"
Cons: "Ticket had no info on baggage allowance. Got charged $55 for one piece. Website has glitches that would not save passport info. Flight attendant did nothing. Did not ask people to have their seats upright during landing. No food or even water for a 7 hour flight unless you pay. Seat uncomfortable. Horrible experience."
Pros: "On time, clean airplane, smooth, good flight overall"
Cons: "No entertainment or food on board. Not even drinking water"
Cons: "Delayed flight from Milan to Barcelona caused us to miss the connecting flight and we were stuck in Spain for the night. Will not get back to US for another 2 days."
Pros: "Nothing -- though seat was okay. No leg room, but it reclined a little, and had those foldable headrests."
Cons: "The boarding was supposed to be by zone, but was just a mad rush. They served no food, not even for money. There was an onscreen ordering option, but for the entire flight it said "this service is temporarily closed". They didn't have a beverage cart. Not even water or coffee. I couldn't even get a cup of water to swallow some ibuprofen and an allergy pill (somebody brought a companion cat, I suspect, quite near to me). No food or water on an international flight across the Atlantic??? You've got to be kidding me -- that's gotta be close to illegal, not providing any means of hydration. But it's certainly cheap, mean, and unacceptable. Pathetic, too."
Cons: "Delays an chaos"
Pros: "Once I understood how it worked it was a breeze"
Cons: "Made more than four different lines before 1 understanding Iberia worker helped us out. Was told that that wasn’t the correct line and sent to another. The next place the same for more than 3 times. Then finally, Raquel, LISTENED, and away we went."
Cons: "This is my second time flying with this airline and it’s 40 mins late leaving again! Poor reliability and flying at night with my young son. I did not want to arrive an additional 45mins later in a city that can be dangerous"
Pros: "Some good films to watch"
Cons: "Terrible seats mediocre food our tickets said Iberia but it was actually its low-cost version Level"
Cons: "Layovers are what makes the flight bad."
Cons: "The plan was too small."
Pros: "The cool thing about this airline is that it’s dirt cheap to get from Oakland to Barcelona!! I will say tho, you do get what you pay. We purchased the most basic flight and that’s really what it was. Tight leg room and lots of people. If you’re over 5’5 I HIGHLY RECOMMEND getting extra leg room if it’s available. Aside from that. The flight was cool and the staff was nice!"
Pros: "Airport was spacious and gate area/aircraft clean"
Cons: "Captain made. Or announcement other than twice very loudly to announce take off/landing to crew. Woke people up."
Cons: "Disorganized boarding"
Cons: "Extremely uncomfortable and no food or drinks with basic fares (have to wait for separate paid cart). Watched a sick woman be told to go away when she asked for water."
Pros: "Our flight was subcontracted through another airline, Level, so my comments are related to Level."
Cons: "I called the airline a week before our departure regarding the baggage fee. I was assured the fee was included in the price. However, at the time of check in, I was charged a $55 checked bag fee."
Pros: "We flew like we were on a business class service, excellent crew, nice offer of meals, comfortable seats and flawless journey. If you are given the chance to upgrade to Premium, do it."
Cons: "Short selection of subtitles for videos. Catalogue not bad but could be improved"
Cons: "Slow service by the flight attendants; poorly stocked food options. perhaps it’s a European thing with budget airlines but to pay for water is unacceptable."
Pros: "Quick boarding."
Cons: "No movies or videos. Children crying and screaming."
Cons: "I got to airport and it wasn't operated by iberia as I had been told. Instead one part was operated by American Airlines in the second part of my flight is operated by British Airways which involved a 30 minute walk and train ride through the airport"
Pros: "Professional kind and helpfull crew Punctual departure and arrival on time"
Cons: "No free headphones available and no games on personal tablets No vegi dishes and no choice of meals for allergic passengers Very little space for legs"
Pros: "Extremely punctual Friendly staff Comfortable seat design Outstanding entertainment options"
Cons: "No complimentary drinks, not even a glass of water. Check in was horrendous. I pre purchased luggage Check in but when I arrived in airport the automated system doesn't like to that piece of data. Didn't know that so was in a long line to use automated check in when I was supposed to be in an even longer line to have service personnel check me in. So finally after standing in both lines I did get checked in......."
Cons: "They let me sleep through the free snacks and woke me when they came through with the pay-for snacks"
Cons: "If my plane wasn’t overbooked and I actually got on it. Instead I missed my connection in Barcelona and had to buy a new ticket from Barcelona to the US."
Cons: "Include the baggage fee in the price of the ticket"
Pros: "The airplane"
Cons: "Flying on time"
Pros: "Check-in for bags was fast and the staff was very friendly."
Cons: "At check in, our carry-on bag was 1lb over weight and we were told we would need to check our two bags. We saw several individuals with much larger bags boarding the plane."
Pros: "Comfortable seats from the good old days on board B 737"
Pros: "The plane its so big and we arrived in barcelona on time its my second time."
Pros: "The plane was large and the seats very confy."
Cons: "The AirEuropa App, doesn’t work very well with IPhone, getting constantly error signs. I decided to change my seat after getting the boarding pass, but it was impossible. The app didn’t allow me."
Cons: "There was a 2 hours delay that caused me to miss my other flights, without any compensation or at least apology"
Pros: "The check in process was fast and the airport security was courteous. The seats were comfortable and the plane was pretty empty."
Cons: "One of the flight attendants, instead of waking us up gently to reposition our seats to the upright position to land decided to wake both my husband and I by abruptly reaching between us to get to the arm rest and do it herself. This was extremely rude and unprofessional."
Pros: "Everything was perfect"
Pros: "good service"
Cons: "cramped chairs and an attached box under my seat limiting foot space. Also i didn't like having to plug into their wifi and pay a fee.so i didn't use it. couldn't figure it out either since my phone had been stolen at the MAD airport and all I had was a kindle fire."
Pros: "Flight was on time and without incident,"
Cons: "There is nothing I did not like."
Pros: "No Halal Muslim food"
Cons: "I'm curious with Air Europa for not thoroughly detailing me at the time of booking about the extraneous and very unreasonable check-in baggage fee for €60!! For checkin in 1 bag at the counter! The website was deceptive in its wording with 1 baggag is free and the rest has a fee. Therefore, i understood that i didn't have to purchase a check in luggage fee. That right there is living expense that I depended on for my trip. Thanks Air Europa! The check-in agent and another Air Europa representative at the Madrid airport did little to anull my fee that I felt mislead about. That was terrible customer service! I tried to give my flight a chance, but the touch down landing was probably one of the worst jolted sloppy touchdowns I've experienced. I looked around to see other's surprised reaction. I don't know of how Air Europa stocks or current state of economy are; but after dropping €60 for 1 checked in luggage, I'd expect a free beverage or light snack provided. Even the hot tea was €2.50. Im not happy and warning other's not to use this airline."
Cons: "Delayed, both ways"
Cons: "Scam of taking enormous amount of money from passengers for check in baggage. At the time of making the booking,your website didn't show how & where to pay for Che k in baggage but when I checked in at the airport I had to pay 60 euros each for check in baggage when I had paid only $50 for the airfare. I think it's highway robbery to charge so much for checkbin baggage by deceiving passengers of not providing the option to pay half the price at the time of purchasing the ticket. I would never book another ticket through your site & will make sure I tell everyone to do the same. I had worse experience ever."
Cons: "Row 35 should not be an option far too tight"
Cons: "no service, bad food, no individual tv screens, no choice movies"
Pros: "Crew was nice"
Cons: "Air Europa lost my bag for 6 days. I picked it up at the airport finally the 7th day of my trip. They found it on day 3 but took 4 entire days to ship it from Boston. Awful. We were also delayed 3 hours in Madrid with no compensation, we got a "snack" voucher that totaled $5. It was terrible and I will never fly this airline again."
Pros: "Arriving plane was late and then there was added lateness because of a bag put on the plane without owner getting on plane -- perfectly fine otherwise, just a bit disorganized."
Cons: "Terrible line up for boarding."
Cons: "Kayak did not disclose that checking bags would cost extra. We got hit with a 60e checked bag fee at the airport. If it WAS disclosed it certainly wasn't in plain site on the mobile app. I checked back on the app to see if I had missed it disclosed somewhere but I still couldn't see it. So it's almost false advertising. Kayak should protect its users. Also, our checked bag that we paid the extra money for arrived late! After our flight was delayed over an hour by the way! Kayak should protect its customers better. Or at least make sure they're informed"
Pros: "Smooth flight. Quick flight."
Cons: "ALL food was sold to us. No movies."
Cons: "The ads! No food. Nice new plane though!"
Cons: "We flew twice in 2 weeks. One way the delay was 40m, back - 1 hour"
Cons: "Flight was cancelled without explanation. We scheduled flight was also seriously delayed. Flight to Barcelona was siginifivantly delayed as well. Poor communication to the passengers. I'll never fly Air Europa again. Moreover, I'll recommend my friends to not fly this airline as well."
Pros: "The new planes are great! Lots of room in the overhead bins, I was able to fit my acoustic guitar in without any trouble. Crew were very helpful and professional. Thumbs up Air Europa!"
Cons: "Don't have tv , after overnight flights we sitting in airplane more than 1,5 hours with out air conditions"
Pros: "I had zero problems"
Pros: "The flight itself was comfortable. The Airbus planes are fantastic."
Cons: "I was squeezed in the middle of a row. If I was able to check in ahead of time I would choose a better place to start with. The check in just didn't work!"
Pros: "Short flight"
Cons: "Not clear how to precheck a bag when booking Cost 30 instead of 15 dollars at counter"
Cons: "The boarding procedure need to improve."
Cons: "Lengthy boarding process."
Cons: "After trying several times and calling the airline, hearing everything was ok... It wasn't. When I showed up at the counter to check in luggage, not inly I was not checked in for the flight but also I had to pay a counter fare for not including the lugagge in the check in on line... . Although very polite, airport personel could not help ne with the provlem created by the airline. No explanation so far to the reason I was not able to check in on line and save 30 Euros... Next time I am flying Iberia. Same price, better service."
Pros: "No major delays"
Cons: "MAD to BCN leg. Slow boarding..Only one unenthusiastic attendant checking boarding passes. Obviously very tied. On board crew statue like. Little enthusiasm."
Pros: "Iberia was fine"
Cons: "We go to our final destination 6 hours after we should have."
Pros: "The flight was again pleasant."
Cons: "In Barcelona, we waited for between 60-90 minutes for our luggage. Nothing was lost, so there were no additional complications. But it was not clear that why it took so long. The delay was so extensive that even the electronic board and our luggage station no longer showed our flight. The only saving grace is that we see other people's luggage were still coming out."
Cons: "The hour plus delay that caused me to miss connection"
Cons: "My flight was delayed"
Pros: "The option to listen to music/watch movies/play games/charge your electronic devices (via USB cord). Don't forget your headphones!!! It'll cost you 3 Euros on-board."
Cons: "On this trip, I had to travel on four Air Europa planes; none of which were ever on time. Delays! Delays!! And more Delays!!! Be sure to apply for vegetarian options if you don't eat meat/pork 24 hours in advanced. You'll be left without even a snack to purchase and starving. -An exhausted and hungry passenger"
Cons: "Very late taking off in both directions with no one providing information to the passengers."
Cons: "Boarding started almost 45 minutes late and no one knew why, crew was very short with everyone, once again no entertainment available"
Cons: "The seats didn't have their own screen."
Cons: "my luggage never left ibiza and wound up in Madrid for 24 hours"
Cons: "I had to pay to check my carry on when there was more than enough space in the cabin. It’s a rip off to be honest. My first experience with European airlines and this was the worst. It was uncomfortable as well"
Cons: "Kayak did not forward me bookin confirmation and I paid extra 60€ At Ryanair no customer service desk. Nearly missed flt. Never again w Ryanair"
Pros: "Reasonably priced. Check in was quick and easy. Boarding was easy"
Cons: "Seats are very cramped and uncomfortable. I’m 179cm and it’s a tight enough squeeze for in the seats."
Pros: "The flight itself was great.... just the 90 min delay that put a downer on things."
Cons: "The 90 minute delay was a bit of a killer... also we where not told about the delay when checking in our hold luggage.... one of my party smoke and where a bit put out to find out about the delay once they had gone through customs etc and then couldn’t smoke."
Pros: "We actually made it"
Cons: "The 3hr delay with no explanation or any information whilst waiting in the airport."
Cons: "The gate for boarding was supposed to close at 1205pm but they didn’t announce the gate until 11:30am. The flight was supposed to take off at 12:35pm but there was no announcement of delay, all of the attendants said that everything was on schedule, yet boarding didn’t even start until 1230pm. They randomly took people out of line and told them their bags were too big and made them pay 50 euro, even though their bags still went in the same hold and they were no bigger than anyone else’s when later compared. It was an international flight and multiple people didn’t even have to show their passports. Then on the plane we sat on the runway for about another hour and didn’t takeoff until 1:40pm. The take off was one of the worst I’ve ever experienced. The seats were basically lawn chairs glued to the ground and the aisles aren’t large enough for the crew so they were constantly bumping everyone in the aisle seats. The landing felt like the plane was going to flip over and crash and then on top of everything we were told that Ryanair didn’t have enough employees to take our luggage off of the plane."
Cons: "We were charged an additional $70 per person to have our boarding passes printed at the airport. After waiting 40 minutes in line to check in, we were made to go to another office to get boarding passes. Even though we arrived 3 hours before the flight, we barely made it. Ryanair tries to put as many obstacles and charges in your way before you fly. You have no recourse as you would miss your flight if you don’t pay the extra charges. During the flight, the whole purpose of the crew is to sell duty free goods. This airline is the worst! I’d pay more to another airline, just to avoid Ryanair."
Pros: "The lady at the boarding gate was nice, she issued the tickets before we gave her the voucher that we paid. Because the plane was leaving"
Cons: "We didn’t aware that we need to pay 55€+vat per ticket because we didn’t check in online. I was really angry"
Pros: "I got to my destination"
Cons: "If they don’t speak good English and have heavy accents, why don’t they slow down the announcements, so people have at least a small chance to understand???"
Cons: "Boarding commenced after the given departure time with no sign of a delay on the departure boards. There was no clear guidance for queuing, so the speedy boarding we paid extra for was close to useless, staff then scanned boarding passes without a care for passports. Once on the plane the flight was delayed for 2 hours and only after 45 mins of sitting around waiting for an explanation were we given one by the captain."
Pros: "Nice and cheap."
Cons: "The window was in the wrong place so I got a bad neck trying to look out."
Pros: "The flight arrived, boarding was fine."
Cons: "The plane was hot and the stewardess made me keep my window open even though the sunlight got really hot. This seemed unnecessary"
Cons: "Delayed, unable to buy a cup of tea, rude staff. Will never fly with such a shambolic, greedy airline again."
Cons: "I didn’t know that I had to pay and extra £15 just to get a seat! I thought I already paid enough for my ticket ."
Pros: "I liked that we landed safely and could go about our day, putting this experience behind me, after only an hour delay."
Cons: "Checking in at the Marrakech airport was a nightmare. People had to guess where to line up. There were two lines. A woman working with passengers seemed efficient and friendly. Unfortunately, I was not in her line. The dude who "helped" me hated the world and everyone in front of him. Their computers were down, and he had to hand write the boarding passes (?!). He really resented doing this for people and let them know. Once at the gate we had to get in a line, to get in another line outside, to get in another line to board, and of course we sat on the tarmac due to delays. I had to check a bag at the gate for being slightly too big. That's fine. But really, I end up paying what I would for a more professional (not "low-fare") airline. No one wants to be here. Not the employees, and not the passengers."
Pros: "Everything . Staff, efficiency ,boarding process"
Cons: "Nothing I can think of"
Cons: "Being delayed an lied too"
Cons: "We boarded after the time it was supposed to take off and once in Barcelona we had to wait about 25 minutes to collect our bags."
Cons: "they where delayed and as a result they made me miss my flight.. to Barcelona i hate this airlines and will never fly with them again"
Pros: "60 quid return to Barcelona from London. Can't be bad. Comfortable seat and very pleasant cabin crew."
Cons: "They called boarding a long time before it actually started. Food available was not so good."
Pros: "Normal simple RyanAir flight, as long as one does not eat food or buy a glass of wine at £8each."
Cons: "Priority on-boarding was fine to start with, until the later passengers started bringing on too much hand luggage and long coats stuffed with clothes, and stuff. Cabin Staff just wanted to get away as fast as and gave up preventing these degenerate snowflake freeloaders from stuffing their bits and pieces in several storage cabins along the cabin. Of course these people went to all of the lockers in turn and rifled through them as their stuff was spread across several lockers. Luckily my bag, with it’s many padlocks, was completely locked down, and it survived an attempt to open it. My partner was not so lucky, however. Clearly the cabin staff are under pressure to get moving and keep the passengers happy. But it is obvious to m that these ‘later’ passengers are working a scam to steal from other passengers. RyanAir need to make these argumentative over packers, put their stuff in the hold, without question or get off. Off-boarding was also a joke, the priority boarders at the front of the plane that Paid the most, had to get on a bus to the terminal that was the last to move...so forcing a lengthy queue at passport control, it took over an hour to get into the terminal. As the less exoerienced traveller faffled about with their documents, multiple children, and no queueing system. It was chaos on the Spanish side. RyanAir would avoid the delays by having better trained assertive staff, and a little better administration on the ground to ensure that priority boarders get what they paid for. Otherwise I might as well fly SwissAir, or Lufthansa, which are only a 15% price point away. [after seat booking and other RyanAir add on costs.] Passenger===Disappointed [and literally was robbed in flight.]"
Pros: "I ultimately got to my destination."
Cons: "- Was charged left and right until I paid twice for my ticket. I even paid to get my boarding pass. - Boarding was a mess. Passengers were blocked in a hot area, then in the stairs for an hour before boarding - Flight was an hour half late - Flight crew was rude and systematically failed to resolve a seat assignment problem. They mocked a passenger instead of admitting they were wrong about not checking for the error in the seat assignment - More of an annoyance; Flight crew was constantly selling stuff, from drinks to cheap fragrance and scratch lottery cards. In summary, Ryan Air is a scam and an embarrassment to the industry."
Pros: "great service, no turbulence"
Cons: "Not very comfortable seats"
Pros: "The Gin and Tonic"
Cons: "3hr delay and the worst landing I have ever experienced, Stevie Wonder would have done better."
Pros: "The price of the flight and convenient travel times kept making their flights more attractive. The flight itself was very nice and comparable to any other airline despite comments I had read about steep lift offs and advertisements blaring the whole time. None of that happened."
Cons: "Of course the price of the Ryanair flights is what lures you in., but just about EVERYTHING else after that is stressful with this airline. All their rules must be followed precisely or you'll pay through the nose. After painstaking finding the right sized roller bags and under seat sack and making sure I was well within the weight limit, they never measured or weighed either of them. I also saw plenty of carry-on luggage way bigger than mine come on board and go into the overhead bins just fine. Kind of pissed me off. The price to check bags is SO SO high, but with the limited weight you can take in the carry-on, you almost have to check a bag unless you're doing a short 3-5 day trip."
Cons: "There no ac worst flight"
Pros: "Horrible experience because staff were rude and the ryan air plane was an old piece of junk that shook throughout the flight."
Cons: "Horrible experience because staff were rude and the ryan air plane was an old piece of junk that shook throughout the flight. Plus they have all these hidden fees that jack up the price of this horrible flight."
Cons: "Asked to put cabin bag in hold despite having no other hold luggage. Plenty of room for cabin bags right above my head. Even more delayed time"
Cons: "delayed, rude service, unclear signage for boarding"
Cons: "The flight had over 1 hour delay. After we left the gate, the company kept us in a hall without air condition for over 20-30 minutes in a space where the temperature was over 40 Celsius! Priority boarding is a joke- you pay for the right to be boarded first in the bus that takes all the people to the plane. Guess what? This means that you pat for having the privilege to wait in the owen! Shame on yoy Ryanair!"
Cons: "3 hour delay! Walked out of barcrlona airport ar 3am!"
Pros: "Fast efficient service no problems"
Pros: "It was much, much better than the flight to Ibiza because the passengers were at least civilized ,were quiet & did not cause the crew any problems maybe because they were knackered after partying."
Cons: "Nothing to report. All went well. Very efficient & pleasant."
Pros: "We got to our destination. Our bags arrived at our destination."
Cons: "1. Despite a delay of over 3 hours, RyanAir provided neither reimbursement nor meal vouchers, despite both being required by EU law. 2. Our boarding passes said, "if your flight is cancelled or delayed for at least two hours, ask at the ticket counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance." When we learned the flight would be delayed 2+ hours, we followed these directions; the gate agents told us, quite dismissively, that it applied only in case of a 3-hour delay. After wrestling with NAP's snail-pace wifi, I found the relevant text on the RyanAir website and showed it to a gate agent. She said her supervisor had told her that it had to be a delay of 3 hours but that she would check with her. I never heard from her again. It became a moot point when the flight was delayed more than 3 hours. Even then, the gate agents did none of the things the text said they were supposed to do. 3. The gate agents were not RyanAir employees, and it seemed RyanAir did not communicate with them in a helpful way. Independent of this, though, they were also just not competent. Here are some other things that happened: - About 2 hours after the scheduled departure, despite there being no plane at the gate, one of the gate agents started the boarding process. He let about 30-40 people into the holding pen; then a passenger pointed out that the delay had increased another hour. The passengers in the holding pen had to stay in there (one asked to leave to use the restroom and the gate agent told him he would have to surrender his passport while he was gone). - Once the 3-hour delay was posted, they started handing out gate check tags like candy. It was unclear why; perhaps they thought it would soothe the passengers' anger. We did not request one then. When we boarded, my wife asked for one. The gate agent did not even acknowledge her request (despite still having a good number left). - When the plane did arrive, the passengers in the holding pen rushed the door of the jetway. About 15 made it into the jetway (and, I guess, onto the plane) before a gate agent shouted at everyone to stop, ran over, and closed the jetway doors. 4. In other news... passengers were loud and rude. When the delay was first posted, they formed an angry mob around the gate agents and yelled questions that could have been answered by reading the monitor. Half of them had their seat belts off and were standing as soon as the plane landed. The whole row behind me was so loud I couldn't hear the music coming form my earbuds. The guy behind me pushed me as we were getting off the plane because he thought I wasn't going fast enough. Needless to say, no one should ever fly RyanAir."
Pros: "Cheap ticket"
Cons: "You have to print pass or you are charged at counter. Bag costs are insane. They make up their money in fees"
Pros: "Service costumers disagree"
Pros: "It was too hot on the flight. Felt like I was suffocating."
Pros: "Crew was great, flight was on time and arrived at destination early."
Pros: "The flight was on time. The crew was helpful. The flights are cheap if you choose not to take extra buggage."
Cons: "Big unadvertised feea. You end up paying much more in the end & feel like you're trapped in a scam after you bought the tickets. See examples: - to print out your boarding pass at the airport -to check EVEN ONE bag -to get a cup of water - multiple small inconveniences & lack of service on every front, even compared to other stripped down no frills carriers Delays! Cheap seats with an ad for food purchase plastered on the back seat in front of you. Repeated attempts to sell extras - food, drinks, jewelry, perfume up & down aisles by embarrassed flight attendants Bad service & total disrespect for & misunderstanding of their customer and even their own employees. It's unbelievable. Skip this airline!"
Pros: "Super quick and easy check in"
Cons: "No in flight entertainment or reclining seats."
Cons: "My daughter and I were traveling together and my flight was booked a day earlier than hers due to miscommunication. When I asked to change either of our flights (so we could be on the same flight), they wanted to charge full price to change flights. I declined to pay that much and was crying prior and during flight. When I asked the flight attendant for a water to take medicine with (showed them my pill) they wanted to charge me for a water even though I was obviously upset (my nose and eyes were red)! Very disappointing experience with Ryannair!!!"
Cons: "Watch out for hidden charges. Ryan Air charges 35 Euros to check luggage -- each way. You must check in online before you book, otherwise they charge 45 Euros. And if you ask to print your ticket at the airport -- something that is free with other airlines -- they will add 15 Euros to your bill *without specifying that was what it was for*. I was happy with the price of the ticket, but the fees totaled to an amount higher than my ticket price!!!"
Pros: "the staff did their job and were accommodating. The plane brought me from Rome to Barcelona"
Cons: "I purchased a ticket from Ryan air the night before my flight. My first Ryanair purchase. When I arrived at the airport they held my boarding pass until I paid an additional 45 euro for a process they call checking in. The checking in process allows them to require the customer to print their own border pass and enter identifying information at least 2 hours before departure, passing inconvenience to the customer for profit. The email that contains instructions for checking in provides first the confirmation number in bold letters, then a receipt of the purchase followed by a page of advertisements and sales offers. After scrolling past these solicitations one can find a link to checking in in fine print. So far, no other low cost airline I have taken abides by this practice. (Spirit, frontier, American, United, JetBlue, southwest etc.) The boarding process did not allow for efficient queuing causing a line to form that was a couple hundred meters long that extended down the main airport walkway. The final result was a delay of 45 minutes to 1 hour after scheduled departure time resulting in a delay of transportation to city center and any connections."
Pros: "Arriving alive"
Pros: "My experience was terrible from the beginning of it to the end."
Cons: "They have the worst customer service. Though we checked in advance and arrived nearly 3 hours prior to our flight, we still struggled to have a smooth flight experience, their communications skills and attitude is unprofessional. They pick and choose who they want to assist with manner & respect. It's my first flight with them & it couldn't have been any worse. Their carry on policy was radiclious! I had the smallest carry on than any one in that flight, but my bag had hard corners & I didn't want to squeeze it into their measurement to avoid damage, but they wouldn't listen or even try to comprehend as I try to explain to them. They seem to upset almost all the passengers on that flight. Their boarding process was very an organized & untimely. Unfortunately I have two other flights booked with them and if I had time and if it wasn't so expensive to book last minute flights, I wouldn't histate to cancel it and fly with different airlines."
Pros: "Absolutely nothing."
Cons: "Charging 45 euro to print a boarding pass is absolutely unheard of. The employees were highly unhelpful. The rules on the plane of not being able to keep your carry on under your seat is something I have never experienced before on a flight. I will never fly this airline ever again and plan on writing a horrible review."
Pros: "That in advance the tickets were very cheap."
Cons: "First, I didn't have internet access for 2weeks prior to my flight, so I had no idea I had to check in in advance online, and any way, I couldn't do it because I didn't have internet access. So they were going to charge us 25 euros to check us in and some other ridiculous amount to print out our boarding passes. Honestly, I've never seen an airline that does not print boarding passes for you. So we were in line 3 times because of stupid wild goose chases that could've just been resolved in one sitting if it wasn't for a ridiculous system they have. Then we needed to check in our bags and we were prepared to pay a checked-in bag fee, but they charged 190 euros for 2vhecked bags!!!! What?!?!? And.... We had to go somewhere else to pay the fee and come back to finally get our boarding passes. So in all honesty, the "cheap" flight was not cheap, it took us 2 hours to complete the boarding, 4 visits to the counter. And... That's not even all, it felt like everyone treated the plane like if it was a train or a metro, people throwing things across the aisle, getting up and walking around (not to go to the toilets, and it was a two hour flight, no need to stretch your legs all that much) and to top it off a lady that was so drunk she kept hitting our seats, yelling, getting up when we were landing and wow! It was awful! And all of that and not even a complimentary cup of water. I am usually not a complainer but those four hours of Ryanair ridiculousness got me to the point of furious! I will NEVER fly with them again. I'll pay a little more for the convenience and comfort of other airlines."
Cons: "Ticketing staff was terrible at Rome (FCO). We were on vacation so couldn't print our boarding passes at home and the online check-in was not working on our mobile phones so we sat in line with our luggage to where we thought we would be able to print our boarding passes and check our luggage / pay for any weight overage (just like LAX or any other airport). The woman at the counter rudely told us she couldn't help us and to get in a completely different line to A) pay for our luggage, but B) charge us $15 each to just to PRINT our boarding passes. To top that off she measured our luggage at X weight and told us to go pay for that and when we returned (20 min later) she not only had weighed our luggage wrong, she insisted we get back in that same line and pay for the overage that SHE complete weighed incorrectly. On top of that, we weren't able to print our boarding passes at the counter she suggested and she became increasingly more stubborn. Finally, after repeated attempts to have this woman help us, she relented and printed our boarding passes out and sent our luggage through. We made our flight (even after she told us the wrong gate too) but barely and not without sprinting through the airport to make up for lost time she had cost us by not doing what she could have done right from the start. NEVER EVER EVER AGAIN WILL WE BE FLYING WITH THEM. Low fairs = even lower experience. Grade: F"