Daily cleaning, installation of cabin HEPA filters on flights from Japan to Kelowna
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Scores according to KAYAK customer reviews
Pros: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Cons: "The food was a little bland, but that is nit picking. For airline food, it was very good."
Pros: "At least it was delayed so we could make it to SFO."
Cons: "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
Pros: "Professional and friendly crew"
Cons: "Food quality from Jakarta is bad"
Pros: "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
Cons: "I am satisfied with AA overall."
Pros: "Easy boarding. Very nice crew."
Cons: "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
Pros: "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
Cons: "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
Pros: "Good efficiency for boarding an good in air entertainment"
Cons: "Delayed for an hour while already boarded"
Cons: "This was a JetStar flight, not JAL as the title says. I've only had good experiences with JAL. Despite paying for two pieces of baggage, I had to pay an extra charge. One of my pieces was a pair of light skis (5kg, well below the allowed 20kg) that were apparently too long for normal baggage. It is just another way to extract an extra fee. Seat spacing on Jet Star is dismal. Thankfully it was a short flight"
Pros: "Very respe tful staff."
Cons: "Dirty restrooms."
Pros: "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
Pros: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Pros: "The crackers design beside the meal and different colors of the sleepers."
Cons: "Ear phone is not so comfortable!"
Pros: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Cons: "None whatsoever."
Pros: "The crew were very polite"
Cons: "No choice of menu and films only very limited choice."
Pros: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Cons: "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
Pros: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Pros: "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
Cons: "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
Pros: "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
Cons: "would have liked more food options and recent movie selections"
Pros: "Each seat had their own screens, and there was a small footrest available for each seat."
Cons: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
Pros: "Entertainment was good"
Cons: "Seats were uncomfortable, food was terrible"
Pros: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Pros: "Good service."
Pros: "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."
Pros: "The flights were generally ok. Flying coach.."
Cons: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
Pros: "Clean and very good service."
Pros: "Flight attendants and ticket agents were very nice and helpful."
Pros: "Everything was on time. Crew was outstanding."
Cons: "Very long lines at the security gate at Itami. Difficult web check in."
Pros: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
Pros: "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
Cons: "Nothing- I'd fly with them anytime."
Pros: "The crew was very nice and pleasant. They were very accommodating as well."
Cons: "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
Pros: "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
Cons: "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"
Pros: "The food was good, which I didn't expect. The crew was kind."
Pros: "Good food and excellent service On time"
Cons: "There are not much choices for movies News uses Japanese only"
Cons: "too little legroom seating is designed shorter legged Japanese"
Pros: "Crew was very pleasant professional and caring."
Cons: "Seat bottoms could be more comfortable."
Pros: "Since I had back pain,I really like that I could checked in two luggages. Thank you so much!!"
Pros: "Comfortable plane, good service"
Pros: "Service & seats are great."
Cons: "The connections were a bit late, making the long trip longer!"
Pros: "I loved the service, the toothbrushes in the bathroom, the cleanliness of the bathroom throughout the flight, the snacks, and the kind flight attendants. This has been my best experience flying to the US from Asia! I would love to take Japan Airlines again as I was incredibly impressed by their services."
Cons: "The lack of quality movies and the way it was organized on the screen. They could organize movies and TV shows by categories instead of one big movie section."
Pros: "excellent seat space and excellent in-flight service."
Pros: "Amazingly polite, smiling happy people. Respectful, it actually makes your day to deal with employees like this."
Cons: "Nothing. Was great."
Pros: "Service & Food"
Cons: "Very slow boarding process in Itami"
Pros: "full service"
Cons: "long flight"
Pros: "Everything! JAL ground crew, airline crew, their service is excellent. The interior of the airplane looked nice."
Cons: "It could use more games for children"
Pros: "The seat was not super comfortable but the crew was really lovely and so helpful!"
Cons: "More padding on the seat would have been nice"
Cons: "Seats were teeny"
Pros: "The entertainment was good."
Cons: "Once the crew got the meals out of the way you didn't see them (at least in our section). You could go to the galley for water or a snack etc. Most airlines I've been on seem to bring drinks, etc to seats every once in a while."
Pros: "The whole service went smoothly without rushing."
Cons: "The original flight I listed for was canceled without any notification until I arrived at the checkin desk."
Pros: "Was pleasantly upgraded from Economy to Business."
Cons: "not much choice in the movie selection"
Cons: "The crew should be friendlier while they deliver their service."
Cons: "They need to smile and respect the passengers"
Pros: "Crew was just good. Nothing over the top."
Cons: "Better food."
Pros: "Lie-flat seat in usiness class in the most comfortable seat I have ever sat in—on or off a plane. Cathay service is remarkably good and caring, but not intrusive."
Cons: "Dinner entrees not as good as last Flights with Cathay, but dim sum for breakfast was excellent."
Pros: "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"
Pros: "Seat and legroom ok. Seats are on the narrow side if you have a large person beside you. Supper was excellent. Breakfast so so."
Pros: "Good options for food including meals and snacks! Cabin crew was great."
Cons: "Crew sometimes a little slow responding to passengers paging from their seats."
Pros: "Really good flight, no complaints here. Friendly and efficient staff."
Cons: "Did not inform us of a flight delay until way after the flight time had past. Waited an extra to take off."
Pros: "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
Cons: "My earphones was broken, a little bed for me. Entertainment without sport news."
Pros: "I like the way Cathay has changed the process for selecting and serving dinner in business class. It adds a bit of class to the experience."
Pros: "Very professional"
Pros: "Washington Dulles Cathay Pacific employee needs more training on customer service."
Cons: "The gate to connecting flight was very far and signs to gate were confusing."
Pros: "Other than loading and lack of information, the in-flight service was world class."
Cons: "Four travelers were seated in 4 different areas on flight from Hong Kong to San Francisco flight. Three of us of us were senior citizens. Two had disabilities and were.not accommodated in any way by Cathay Pacific (CP) while loading in the four areas of the plane. Those of us that we're physically able could not help those with mobility issues because of the proximity of the seating, I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well. I traveled internationally to Asia three times now on CP and the first two were excellent. In the past had had flown other carriers on out trips to asia. This experience on this flight was beyond bad. I had plan on several more trips to Asia the next three years, and I will say that at this point, I will not fly CP again. Something needs to change. A call to me is in order. I witnessed several gaps in CP systems and other issues with training the staff. Your survey did not specify the flight crew. Except for the loading issues and the lack of information about Customs being.closed at SF, the service was world class...what I had come to expect from CP"
Pros: "Flight attendants were very helpful in helping us find storage space for our carry-ons in a crowded plane. Very polite and attentive service."
Pros: "Food is ok."
Cons: "Washrooms are small and dirty."
Cons: "I’m still not there. They had me go to the airport 5 hours early to get a different flight cuz theirs was delayed then after not being able to make those flights carrying my 5 bags to 3 different terminals they said just go on their delayed flight and cuz they had over 80 people going on to Manila that they would hold the last flight there but when we landed we were informed going to a hotel and no compensation for it. I am extremely pissed off"
Pros: "Most of the stuff was regular flights"
Cons: "Even after explicitly asking them for Hindu vegetarian food they gave me chicken with the wrong label. I realized it after eating a bite. They should not have done this mistake."
Pros: "Great crew and spacey seating."
Pros: "Smooth flight on Cathay Pacific, as usual. Great service from the crew, even in economy class. Best airline across the Pacific."
Cons: "Nothing. Everything was great."
Pros: "food was awesome. the seats were pretty comfortable. the in-flight crew were always so helpful and smiling. there was quite a collection of movies to choose from which is nice."
Cons: "The ground staff at the departure lounge were most of the time chatting or walking in circles and chatting. Also they were not as organized nor as accomodating than expected. Kinda shows a lesser level of professionalism than the crew in other countries."
Pros: "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
Cons: "Delay from hk to osaka :( but understandable due to technical issues ans weather"
Cons: "You have to be there 3hrs before the flight to guarantee they won't resell your seat. I was at the terminal an hour prior at 9am when there was no line to check in or even at security but they turned me away. I rescheduled my flight and had to pay a lot extra to do so. I stayed at the airport to make sure I wouldn't miss it and the crew doesn't even start setting up until an hour prior... they don't start boarding until 30 minutes prior.... so they 100% sold my seat and then charged me to rebook it. They turned me away when I could have been at the gate 50 minutes prior, well before boarding"
Pros: "Cathy service"
Pros: "A free upgrade to premium economy - I think the flight was over booked."
Pros: "Crew was great, entertainment was diverse, blankets were comfortable, and food was good. I think I'll make Cathay Pacific my airline for East Asia US travel."
Cons: "Nothing to complain about it improve. It was an easy, efficient process to get on and off the plain."
Cons: "No audio/video entertainment."
Cons: "Delays Boarding was delayed and nobody communicated anything to us just left us sitting there with no clue. The food tasted like metal."
Pros: "Timeliness, Ease of boarding and friendliness of crew."
Cons: "food was OK."
Pros: "Landed on time"
Cons: "Boarded with delay"
Pros: "Boarding was efficient."
Cons: "The food was disappointing. The standard was too low for Cathay."
Pros: "The lounge was incredible as advertised! Relaxing, champagne, noodle bar, comfortable seating, great lounge chairs and internet. Fully reclined sleeper pods and good food and wine and service."
Cons: "seat wasn't the best for my back even reclined."
Pros: "That I slept for most of the flight Advil pm is awesome"
Cons: "If you are a smoker find some way to keep your lighters for there are smoking areas. Had no fluid or flints in the knock off zippos I bought in the Philippines they still made me check my book bag which held everything of mine including my coat not cool"
Pros: "I would like most of the employees of Cathay Pacific works in your company, they are very nice and also very kind to treat customers and kindly help us to solve problems during our traveling. I really appreciated. and I can say nothing but many thanks to all of Cathay Pacific employees. Ying Tao, SUN"
Cons: "I had a flight from ZHR to HKG and further with another Airline to Shanghai. After 8 hours delay, I was not rebooked to another flight to Shanghai. Reason: We are only responsible to bring you to HKG - not further. Thanks a lot"
Pros: "Everything was good I didn't have any complaints about the service or flight time"
Pros: "Food was good and service was satisfying. Staffs are really nice and polite."
Cons: "Seat is a little bit too small, probably cuz im too tall. But still u guys should have a specific section for people 6ft1 and above xD"
Pros: "Very good service overall."
Cons: "No complaints on this particular flight."
Pros: "many choice of movie & language."
Cons: "long queue at check in counter due to high season. I was at airport 2.5h before boarding but not clear coordination by grand staff and many times disordered the queue. not only waste time but also got seat far from my daughter, last ran to the gate. Terrible! Flight attendance were rough."
Pros: "Very clean plane. Crew very courteous and diligent in keeping bathrooms and plane clean."
Cons: "Limited bottles of water to drink."
Airlines flying from Japan to Kelowna have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Japan to Kelowna
Masks required on board, masks provided on flights from Japan to Kelowna
Social distancing seating
Middle seats unavailable to book on flights from Japan to Kelowna
Testing for antibodies, testing for symptoms for flights from Japan to Kelowna
Waiving of change fees. Search flexible flights from Japan to Kelowna