Daily cleaning, installation of cabin HEPA filters on flights from Kalamazoo to Quebec
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Scores according to KAYAK customer reviews
Cons: "Missed connecting flight"
Pros: "Staff was great. Very nice."
Cons: "We were 2 hours late. Missed our rental car. Sat on the tarmac for a very long time with no information."
Cons: "Leg room was too small, food was awful, no taste. Bathroom smelled even from take off."
Pros: "I flew first class, I really enjoyed my flight and the people and crew. I also ended up speaking with one of the pilots for a while."
Cons: "Our flight attendant was most definitely very new and didn't know hardly at all what he was doing, even during the safety briefing. I wasn't concerned for my safety, I just thought it was odd."
Pros: "Good service and great customer service"
Cons: "App functionality"
Pros: "Nice Crew. Very accommodating."
Cons: "The input for the headphones were not working properly at my seat location on the flight. Seat #10c on a A321 Airbus from Miami to L.A."
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Cons: "Our already delayed 1 am flight was cancelled a little before midnight. It was rescheduled to 8am. It was a big headache trying to get a hotel, meal vouchers. Then, there were no shuttles to the hotel available so has to wait in line again for taxi vouchers."
Cons: "The delays due to software"
Pros: "Aubrie and Claire"
Cons: "Engine could have started. It didn’t."
Cons: "We stay stuck in PVR"
Cons: "you didn't respond and we were unable to take the flight."
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "great trip and crew"
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Pros: "Flight was late, food gave me diarrhea o"
Cons: "Old plane"
Cons: "They switched planes last minute in Chicago that delayed us by 55 minute which led to us missing our connecting flight in London. That connecting flight,4 1/2 hours later, was delayed, twice! We had to rearrange everything waiing for us at our final destination. BTW there was no explanation nor bad weather to cause this problem."
Cons: "Since it left without me."
Pros: "Good service. The crew was very attentive. The pilots were very good about relaying Typhoon related issues to the passengers; and doing their best to get us to our destination as close to on time as they could"
Cons: "Gluten free meal not provided as requested. Entertainment totally lacking."
Pros: "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
Cons: "Flight was delayed an hour. Poor communication with passengers during the process."
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Pros: "Boarding was fast and smooth. The flight was great, seat was comfortable."
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Cons: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Pros: "The crew."
Cons: "Tiny plane, old. No leg space at all (I'm 5.5). Our connection before this flight was a 1 hour flight on a modern very spacious airplane, we wished we could've flown on the same plane for the 6+ flight to Paris."
Pros: "I like the food."
Cons: "Japanese shows without eng subs."
Cons: "On both flights fo/from the America to France the tv's did not work. Made for a very long and uncomfortable flight!"
Pros: "Food was decent, service was okay"
Pros: "Everything was on time!"
Pros: "I got home safely"
Cons: "The airport was super crowded and the space in the plane was cramped (and I am a small person - 120 pounds). The plane was not clean and I actually picked up a virus on the plane and am still sick. I wiped down all of the surface area around my seat and still got sick. Airline travel is miserable and crowded and there is minimum service."
Pros: "Plane did not crash."
Cons: "Has anyone at AA ever watched the insane boarding process? No running water on the plane, not hot anything (coffee, tea, food). Generally terrible experience, like most of the airlines."
Pros: "The crew was courteous and very nice."
Cons: "The aisles are too narrow. As passengers are boarding and you sit in the aisles you are constantly struck. FAA should investigate with the decreased aisle width and distance between the seats, can the evacuation be completed within required time, in an actual emergency. American Airlines is endangering the lives of passengers. And the cramped conditions are contributing to the hostile actions of some passengers. What does it take to do what is right?"
Pros: "Crew was very professional"
Cons: "My flight was delayed 5 hours"
Cons: "Ct for. R"
Pros: "The entertainment and food was great, boarding was easy."
Cons: "A crew member was a little rude to me the entire duration of the flight."
Pros: "I liked the boarding, entertainment, and food."
Cons: "I did not like the cramped legroom. The airline got greedy and crammed too many rows of seats in the plane, cramping the legroom for all the economy passengers. Legroom in economy was MUCH better on the Japan Airlines plane (also a 777) that I was on from Los Angeles to Japan. Legroom is always important, but especially so on long trans oceanic flights. I am inclined to avoid American Airlines in the future because of that.qa"
Pros: "Leg room Kind stewards"
Cons: "No gluten free meal options"
Pros: "Short flight. The crew was nice. The food and entertainment should be Not applicable because it's a short flight - I was not expecting it."
Cons: "Boarding was late, very small carry on compartment - maybe because it's a smaller carrier. A lot of people had there carry on placed in a valet service so it took a while for them to get out because they were waiting for their carry ons."
Pros: "One I love free sodies and two I love free sodies with a smile. I definitely got both with this flight crew."
Cons: "Not enough sodies and I couldn't smell my own farts."
Cons: "delay , i am of the opinion that american airline will be late every time . it took two days to go to kingston jamaica from miami intl on 8-4-16 this should be 1. 30 hrs. that was verry poor and return on 8-28-16 flight was delay , i could understand this but two days is a bit too long . ,this happen to me so i not happy . frankie arboine"
Pros: "AM staff was very helpful and pleasant."
Cons: "Boarding was a bit confusing and crowded. Thankful you had a great intercom system and staff spoke clearly with easy to follow instructions."
Pros: "The entertainment selection was nice"
Cons: "The plane rides were both extremely hot and uncomfortable. I was sweating profusely on both flights."
Cons: "I was late departing from Omaha to Dallas, then was held back till 2 p.m. to fly to Corpus Christi. I was never apologized to as well for my delays."
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pros: "The crew were kind and helpful and kept us hydrated"
Cons: "The seats are so tightly packed that it’s quite uncomfortable"
Cons: "I ran to the gate from my previous flight, but it turned out this flight had been delayed. The flight boards and United app didn't show that though."
Pros: "Quality airline"
Cons: "Did not leave on time; 30 minutes late."
Cons: "I was flying with Air Canada. The UI for watching movies was not good, it had a hard time to respond to the inputs. It was also hard to move the videos forward to the part I needed. Plus, the audio wasn't working well with my own earphones."
Pros: "Getting home."
Cons: "It was an older airplane. For a long flight from Montreal to San Francisco, a plane with more room would be more humane. People were lined up for the bathrooms most of the trip since could not use the small first class bathroom. If one wanted a meal, it was one you had to pay for. Broken monitor"
Pros: "The entertainment system and hardware of the plane is pretty good."
Cons: "Staffs' interaction with customers. Perhaps be more attentive from time to time."
Pros: "There is nothing to like about Air Canada's Rouge service. Their sardine seat layouts are amongst the worst in the industry."
Cons: "1. Seat comfort. 2. On-time departure. 3. Boarding Procedures. 4. Pre-boarding announcements."
Pros: "Nice flight!"
Cons: "Huge line to take off at Newark Airport"
Pros: "The flight attendant from HSV to ORD was really funny! I don’t know if it was planned or intentional but he definitely had everyone’s attention!"
Pros: "All fine except entertainment"
Cons: "Entertainment didn’t work."
Pros: "Clean plane, comfy seats and friendly staff"
Cons: "All was good. Didn’t have any problems."
Pros: "Flight on time"
Cons: "Travel plans will be impacted due to lost luggage"
Cons: "worst food ever internationally. And I've been to 43 countries. crackers as snack, only one meal on an 11 hr flight, ran out of fizzy water, for sandwich, I had to take off one layer of bread to taste the meat at all (thinest layer ever seen with only two dots of a pesto."
Pros: "Staff was nice"
Cons: "Flight was delayed twice and United didn’t even comp for anything"
Pros: "plane was relatively quiet and comfortable."
Cons: "Nothing wrong with boarding a plane using a bus, but there are better technologies and they are better."
Pros: "the comped hotel"
Cons: "Improper handling of situation. There was flight scheduled later, but CS agent kept jerking us around. By the time I reached the United counter, the next flight was full. My total flight time was 36 hours. I still can’t believe that the pilot was missing. Worse yet, the agent at the gate could have made things much easier instead of telling everyone that a pilot was on his way to the airport."
Cons: "Why???? Why do you load from front to back ?? Fill the back to front. Would save so Much hassle and waiting etc."
Pros: "Crew was extremely friendly."
Cons: "Temperature was way too warm."
Pros: "The quiteness so I could rest."
Pros: "1 hour late"
Pros: "Wi-Fi, and the in board entertainment. Also had a friendly staff."
Cons: "The fact that so little room and very uncomfortable."
Pros: "Amazing staff"
Cons: "Uncomfortable seating"
Pros: "Nice attendant, food OK, no delay."
Cons: "Internet costs"
Cons: "Extremely small plane. No tv in headrests or on plane, Not enough room for everyone's carry on, no usb charging ports, don't offer unlimited snacks and beverages. They did not offer ANY drinks or snack on this flight which is ridiculous."
Pros: "First time to fly! The ground crew were very helpful. The crew members were really cheerful-- they were super professional about dealing with a crying baby, food was good-- I loved led the Shepard pie, and the aircraft was really new, and on time."
Pros: "Put us up in the hilton."
Cons: "Told us to run across the airport just to get there and they already shut the doors 20 minutes before the scheduled departure. had to miss another day of work..."
Cons: "I checked in in advance of arriving at the airport, and the United personnel still made me use the kiosk, and the sit in a line for 40 minutes to drop my bag! Horrific Service!"
Cons: "After boarding, we had to get back off plane number 1 due to mechanical issues and were told that plane #2 was ready for us and that we would be able to board immediately. After all passengers rush through the airport to the new gate, we wait 45 minutes for them to tell us this plane won't work either. Finally, the 3rd plane we attempted actually worked and we ended up being delayed 2 hours."
Pros: "Very annoyed to pay for luggsge and that I keep the weight so strict if a bit over! Will not fly u again As it's not worth it - sorry - greed is rife!"
Cons: "3 hours delayed... for reasons unknown"
Pros: "WAS SO PACKED IN IT WAS DIFFICULT TO LIKE ANYTHING. Seats should come with a safety warning ."
Cons: "ROCK HARD THIN BACK SEATS. I am average size and had no room- large people next to me spilled over into my seat. I had aisle seat and space under seat was size of average laptop leaving no room for feet. This would be ok for an hour- three and a half is ridiculous."
Pros: "Flight was on time departing and very early for arrival."
Cons: "Boarding agents and cabin crew didn't convey a friendly tone. Multiple announcements made about keeping the boarding lanes clear and roller bags needing to be checked though some space in the overheads remained available. A full flight in the same plane from Denver seems to have plenty of overhead space, but a full plane leaving Atlanta runs out early?"
Cons: "Flight delay"
Pros: "I was insulted by your staff. From Tech support to Face to Face Tech."
Cons: "I confirmed my flight. I had a 3 hour delay in CHI. Having a 90 minute drive and an hour flight. I decided to skip my first flight and just head to the connecter in CHI. My whole flight was canceled as a result. The front desk guy was smug and extremly rude. The Tech support and this representative offered 2 different "Facts" on what could be done. As a result I was forced to pay for a hotel and miss a day of work. All because I wanted to spend extra time with my family. I have nothing possitive to say about your product and as a business owner Im embarrassed for you."
Pros: "Snack delicious"
Cons: "Entertainment system was extremely poor. Need app to use it so I didn't preload onto my iPad but tried to use iPhone instead and the streaming was just so poor and kept freezing that I just gave up and read a book. Also selection should have included a lot more shorter programs that could be viewed on less than 2 hour flight eg lifestyle programs, news etc."
Cons: "Rude attendants."
Cons: "The flight was delayed more times than I can count & cancelled around midnight. AWFUL!"
Cons: "Flight before delayed 5 hours. Bad snack, expressive food"
Pros: "Nice CSR people in AZO"
Pros: "Overall it was a great trip. We left a little late a both connections, but arrived on time so that's good."
Cons: "The only thing two things I'd change would be our plane arriving back the Kalamazoo on time. It wasn't even in Kalamazoo very long. The other thing I'd change would be having the two people helping with boarding speak more clearly on the intercom. I seriously couldn't understand much of what they were saying. Also, there's not much select for pop in your store."
Cons: "The plane was absolutely filthy.. crumbs on seats debris on floors. Dirty arm rest and seat backs"
Cons: "The plane was tiny and the seats were tiny. Could not carry on a bag and it took a long time to get the bag back from having been gate checked."
Pros: "On time"
Pros: "Great crew. Good communication."
Cons: "Lazy airline. Wouldn't tell me before hand whether or not flight was delayed or canceled. Waited until flight was invevitably delayed before were were told it was. Cost me a day. Lost work. Asked airline beforehand about conditions due to whether and was blown off like I was a dumb person who didn't matter."
Pros: "Getting where I was going."
Pros: "Quick flight and also very nice people working. They took good care of us for our short time with them."
Cons: "I have no complaints about this flight. It went very smooth."
Pros: "Nothing. Very unhappy"
Airlines flying from Kalamazoo to Quebec have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kalamazoo to Quebec
Masks required on board, masks provided on flights from Kalamazoo to Quebec
Social distancing seating
Middle seats unavailable to book on flights from Kalamazoo to Quebec
Testing for antibodies, testing for symptoms for flights from Kalamazoo to Quebec
Waiving of change fees. Search flexible flights from Kalamazoo to Quebec