It was ok. Jet was ok but it lacked many convinces we have experienced on other airlines such as in seat entertainment. Space seamed more compact than other airlines. They did not provide the gate to gate assistance we arranged for for our mom who needed a wheel chair.
Due to delays at SFO, my WestJet light missed its connecting WestJet flight. If they had held the plane in Calgary for 15 minutes, 2 families with children would not have been stranded in Calgary for more than 24 hours. I understand the need to be on-time, but when it is the same company, you would think they could make a phone call. Or maybe they could go to a higher altitude to make up for lost time? Instead of attempting to put us on another flight, they rescheduled us for the same connecting flight 24 hours later. We then had to scramble to find a hotel, which they state that they were not responsible for since the delay was not their fault and therefore became an additional out of pocket expense for us. The customer service is severely lacking here at this company. They also mentioned that if we purchased our tickets through a 3rd party site (Kayak) versus WestJet directly, that they couldn't help us. Seriously?? Additionally, we lost 2 days of travel and missed out on tours and taxis that were pre-booked. I will not be using WestJet again,
This airline would not refund my money and I had a physician note that I could not fly. They are crooks
I was very frustrated that our first flight from Grand Rapids to Detroit at 6.20AM was cancelled because the captain wasn’t legal to fly. Especially after the fact that we all had already boarded, then had to deplane. I was excited to fly to Korea for the first time with Korean Air for a connecting flight, but had to give that up because of Delta’s mistake. Not only that, but I wasn’t even able to sit with my dad on the longer flight. Our first flight after being changed was also delayed because the captain had to take an uber. The only compensation we got from this giant mess was a $12 airport expense voucher that I didn’t even get to use since we didn’t have enough time between connecting flights.
Terrible decision to take a night flight. Not enough time to sleep and premium seat has no foot rest ao couldn’t get comfortable!
We didn’t make the flight due to Delta’s check in line moving too slow.
See review from the other leg San Antonio to Atlanta.. basically the same experience as the flight was operated by Delta.
Flight was delayed four hours! No on board entertainment fir a four flight. Minimal food
20+imite delay on the plane with no air. Part of our group had no seats assigned and took a long time to get fixed. Again no wifi and snacks were sad
Flight booked from Montreal via Toronto to Huatulco. Toronto to Huatulco flight was cancelled, lost one day of vacation in Toronto waiting for next flight. Flight from Huatulco to Toronto delayed, missed connection to Montreal. Westjet counter closed. No hotel, no connection flight for 4 days to Montreal to finish the journey. I shall go to Small Claims Court to get compensation for all these troubles. Westjet never again.
