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Rude flight attendants with poor service. Worst first class experience I’ve ever had.

Again, we were rerouted all the way to Zurich and had a longer journey than expected.

Crew was pleasant and efficient. The speaker system for instructions was hard to understand

It was okay until this flight had mechanical problems which made us miss our connecting flight and my friend and I had to pay an extra $500 each to get to our next location at a later time.

Efficient board despite a 100% sold out flight. It’s crowded on the plane but crew was working hard to get us off the ground on time and served dinner and breakfast. Food was good.

Cold frozen fruit for breakfast was unexpected and a waste in my opinion. How about a warm bun would have been better. Otherwise great on time flight.

Boarding was good. In cabin Service was perfunctory. Cabin crew were professional but not welcoming. Was very surprised there was not once were the passengers offered water overnight. A first for me on a trans Atlantic flight!

Delay, delay, delay. Boarding was extremely slow. Put everyone on buses to get to the plane and then made us wait - 15 after we just boarded and then 15 minutes at the plane while they finished some engine maintenance (we all just watched the crew fix some things!!) and while they cleaned the plane. And then they bused us to the terminal when we landed in Casablanca. Flown to Casablanca several times in the last year and this was the first time I had to be bused to the terminal. TAP has an on-time departure rate of 56% in 2022, and this flight added to that abysmal score.

Everything was efficient and comfortable. The food was typical airline fair, and steamed into oblivion. Service was prompt and friendly

Our first flight was delayed 2 hours and then just 5 minutes after landing, we find out our connecting flight was canceled. They almost lost our luggage but fortunately a crew member by the name of Abu was pur savior and found it. Unfortunately, that ordeal took us almost 2 hrs and we couldn't be accommodated on another flight, forcing us to stay in Montreal for 3 days, paying only for one night at a hotel and some voucher for food only valid at the airport. Total BS. They said to save the receipts of any expense we incur to submit them for refund oj their website. But, who know how long will take them to pay us back so.. yeah good job Air Canda. 👎👎