I think given the circumstances the crew and staff were put in they did a great job. You cannot really hold them at fault for... A) Cancelling your flight 3 hours before departure. B) Automatically emailed about being re-booked on another flight the following day, no compensation offered at all. C) Finding out at your re-booked flight that the live cargo (flying w/ dog) that I had to spend 2.5 hours on the phone confirming kennel dimensions weeks before my original flight was not also automatically re-booked. D) Getting re-re-booked on a new flight that could take and/or had room for live cargo. For all of this, Air Canada offered ZERO compensation - nothing for the pet-friendly hotel room I had to get because my flight was canceled 3 hours before it was due to leave, nothing for pet or bag fees, not even complimentary in-flight food & beverage. I understand that things happen, stuff comes up that for valid reasons requires flight cancellations and that covering the costs of every inconvenienced customer is not feasible. I get that. But I have to think that there must be some middle ground between that and absolutely nothing, which seems to be the current approach.
Pros: "I liked that there was wifi on board."
Cons: "We had a 3.5 hour delay. The crew could have offered extras to make up for it."
Pros: "The cree was great. Plenty of room in economy plus. Timely boarding."
Cons: "The food was hard on the edges and too spiced on the salad."
Pros: "Absolutely nothing."
Cons: "Overhead bin storage too small for 70% of passengers. Crew had an attitude that was not pleasant"
Cons: "My SAS flight (which was operated by Air Canada) was delayed by more than 2 hours. A friend who was a fellow passenger was charged for 1 piece of baggage. She should have gotten a break from the baggage fee because of the delayed departure. That's another thing. Why is it that some passengers (like my friends and I) didn't have to pay for our checked baggage, but some passengers (like my other friend) had to fork out a fee for her checked baggage? While we were waiting for our trash (after our meals) to be picked up by a lady crew member, she took so long chatting with a couple of passengers that we had to wait a few minutes before she can get our trash. By then I was dying to get to the bathroom and nearly had an accident as a result. In the future, I'll try to avoid flying with any SAS flight (operated by Air Canada) if I can help it."
Pros: "The onboard flight crew were very friendly."
Cons: "We were traveling with an infant and there was no pre boarding call. They took wheelchairs and then just started zone 1. The seats are so uncomfortable, it feels like a lot of the padding has been removed for weight. I am 6’2” and there is just not enough room to sit comfortably in a 3 seat row. If we can avoid flying Rouge , we do."
Pros: "The Toronto to Victoria service was a good one earlier but now with Air Canada Rouge service is not very comfortable and the best choice given that it a long flight. No Onboard entertainment, uncomfortable seats."
Cons: "Both Air Canada flights were late The agent responsible for boarding was an angry person"
Cons: "Cancelled one flight, then delayed another one because they were waiting for a pilot. They offered very little help, citing that they couldn’t control the weather, meanwhile WestJet is finding & paying for rooms, shuttle buses and taxis to make the delay more tolerable and less stressful. We could only watch and wish we were flying WestJet."
Pros: "Crews attention and ease handling medical travel"
Pros: "The entertainment selection was great. There were a lot of movies available."
Cons: "There was only one working bathroom for coach. I think they said there were 3 working toilets total on the whole plane. I usually like airplane food, but this time it wasn't good. The exit row seats that we "upgraded" to were incredibly narrow, and there's nowhere close to stow your things. Then someone was in our seats when we boarded, and they took all our overhead bin space, so we were left with nothing for our flight. I would Not recommend paying extra for the exit row seats."
Pros: "the team helpful"
Cons: "The entertainment system did not work - it cut in an out, I had to restart a movie 3 times. As well, the seat felt damaged - it leaned to one side. Made for a very uncomfortable 8 hours. The leg room is getting worse"
Pros: "Flight attendant was helpful when I had a personal health issue."
Cons: "Pay for snacks on a 5 hour flight? What do you really get for a ticket that cost over $500. US? I paid for noodle soup. They gave me a fork to eat it after they bumped into me and spilled the hot liquid on my sleeve and slacks. Then when I went to eat it I realized that the noodles were not cooked through. they were rubbery. the liquid was tasty, but with a fork how much can you taste. Ended up giving it back after eating about 1/4 of it. Seats had no leg room even though was a larger plane. Had restless leg from the very beginning. Legs were in pain the whole time."
Pros: "Excellent service, good food, business class on the 787 is very nice."
Pros: "Not great seating on this smaller plane for business class. Staff was good. Didn't eat so don't know how the food was."
Cons: "Business class seats were small. No difference from economy"
Pros: "Not too crowded"
Cons: "Flight was late by over an hour."
Pros: "Both my first and connecting flights were delayed despite excellent weather. No explanation was offered."
Pros: "Compensation for my issues"
Cons: "Forced from flight requiring a 4 am wake up for a flight to Vancouver where that flight was delayed. Then they lost my bag. Missed a day of work and had pay for an extra day of dog sitting."
Pros: "My flight was on time"
Pros: "The airline was aware we were held up in the transit from the boston flight to the victoria flight and made some effort to hold the gate open for us. We made it with one minute to spare."
Cons: "The airport security were helpful in the end, but our our struggle to get from the boston flight to the victoria flight was a nighmare. We had to beg at each intersection to get through lines so that we could get to our flight. Is ther no way to streamline this process? It colours the journey with stress beyond belief. I cannot send my mother on any such trips because of this."
Pros: "Friendly and helpful flight attendants"
Cons: "No earphones supplied at all, for such a long flight, and as I did not have a pair of my own, I was unable to access the inflight entertainment. They ran out of one of their two entrees. I got the last of the chicken while my seatmates had to settle for the pasta. I felt guilty about this, and I was only sitting midway on the plane."
Pros: "Last row seats recline. Plenty of entertainment options. A long flight with one large meal, frequent drink options and snacks. Turbulence that the crew handled well, especially the landing."
Cons: "Seats on planes are just too small. Control panel to each screen is on the arm rest which kept getting hit accidentally. Poor choice of placement. Plenty of food but not all that tasty."
Pros: "The entertainment system was fine as far as selection goes."
Cons: "The stewardesses were ranged from okay to outright grumpy though I understand how difficult it is to always be pleasent when working long hours in a confined space in the customer service industry they still failed me on this."
Pros: "Awesome entertainment and tech interface at the seats!"
Pros: "good movie selection"
Cons: "The seats are small and I was wedged in the middle. There was little to no water service. Only one drink cart and as I was at the back it took 1 hour and 45 minutes into the flight to get a glass of water. Terrible."
Cons: "An hour delay and mix up at which loading gate. Received ten minutes of free wi fi as compensation. Food would have been better as wi fi didn't work."
Pros: "The view from the window seat was all that was good about the flight."
Cons: "The flight attendant (lady with short red hair) was very rude to a customer I was sitting next to. When food service came aroind, people had there seats back amd instead of addressing everyone to politely put their seats in the upright position, she specifically told her (in a very harsh tone) to put her seat up for consideration of the person behind her. The customer said she couldn't because the person in front of her had her seat reclined as well, which left her with very limited space to eat. The flight attendant continued to say she needed to pit her seat upright or take a seat in the back of plane. I was in shock by the flight attendants' unprofessionalism. Flight attendants also need to provide passengers with pens to fill out declarations. Some would not provide customers with pens. I will never fly Air Canada again!"
Pros: "Crew members were courteous and generally helpful - though a call placed for help was not acknowledged (given 15 minutes, then gave up - though it was not during the meal service). The aircraft is very nice. Food was quite good, and the entertainment options were excellent."
Cons: "Boarding and getting off the plane took a loooong while...."
Pros: "I flew in and out of Montreal to see if it was better than Newark or Philadelphia from upstate NY. It was all right. The food on Air Canada is not good AT ALL. The crew were very nice and had a good sense of humor. They were the best part. And at least I got an aisle seat--in the very last row of the huge plane. There must have been 500 people on board, and it was full to the gills."
Pros: "all good, air canada is so much better than any us airlines"
Cons: "My flight was cancelled and I had to pay again for the priority seats on the rescheduled flights, but still have not gotten refund on the priority seats on the cancelled flights."
Pros: "787 is super comfortable and quiet aircraft. Decent service."
Cons: "Lack of coffee while seat-belt sign turned on - there wasn't even any significant bumping in the aircraft - certainly could have served coffee without issue. I know this is a "safety policy" but sometimes we should objectively leave lawyers out of the equation in terms of service provided."
Pros: "Plane and crew were great"
Pros: "Food on international flight was horrible, they lost my luggage, last flight was an hour late with no explanation. Still don't have my luggage."
Cons: "My one checked bag did not arrive,. And when I reported it, there was no tracking for it. It was stressful because I had one night before I was leaving for a back country trip and the " lost" bag had " no hits" when the bar Cade was scanned. So I spent hours trying to find someone who could assist me. I lost one whole vacation day dealing with the bag issue. Sure wish I could get some compensation."
Pros: "Nothing the flight was cancelled and delayed 19h"
Cons: "Nothing the flight was cancelled and delayed 19h. I haven't even gotten on the plane while writing this."
Pros: "On time. Luggage arrived within minutes. Great Service."
Pros: "Pros: In flight entertainment is excellent (lots of movies, games, television, etc..) Food is pretty decent on international flights They offer free headsets on international flights There is no checked bag fee"
Cons: "Cons: The check in staff is slow and very unhelpful. They need additional staff to help with the long lines. They do not seat you with your family. (Many people on board were separated from their group unnecessarily and they make no attempt to put you together unless you ask at the gate. They refuse to do it before then.) They also overbook flights and put you on standby even if you pay full price and book your flight 6 months in advance AND get to the airport 4 hours in advance."
Pros: "great new plane loved the entertainment, usb chargers, new window shade technology. On time flight"
Pros: "Newer plane in good condition. Crew was good"
Cons: "Food was pretty blah"
Pros: "Swedish air saved the day! Air canaduh should Take some lessons on customer service."
Cons: "Not enough room. Very uncomfortable."
Pros: "I flew Air Canada from Copenhagen to Toronto in June of 2016. Air Canada personnel are friendly, polite, treat everyone as a welcomed guest. Of all the major airline carriers, Air Canada demonstrates consistent exceptional customer service and have set a standard other carriers should yake note and master."
Pros: "Because of a plane malfunction I ended up meeting 3 very good friends. The flight was okay"
Pros: "The crew was fantastic."
Cons: "The connectors for the headphones were not working properly for several seats."
Cons: "On SAS. Lugagge didn't make it"
Pros: "The flight attendants were friendly and amazing. They checked on me when I let them know I was sick and made sure I had plenty of ginger ale."
Cons: "Disliked dealing with Luftansa airlines. Canada Air was amazing with customer service compared to Luftansa."