The boarding process was efficient and quick. The seats were comfortable. The food was good. The service was excellent. We had a lovely flight from Seattle on Korean air
Flight crew was fantastic. The aircraft was meticulously cleaned at all times. The crew was continuously checking to see if the passengers were ok.
Korean are so racist and when I ask question or directions they totally ignore me and say racist. Also they give me an rude attitude.
Everything was excellent as I expected. They also had a very caring crew. I had a headache and asked a Tylenol. The crew members kept checking with me how I was doing.
They were trying to get people to check luggage because the over head compartments were full but when we boarded there were lots of empty places that people could have put the luggage.
I can't believe they put my wife and I in the two middle seats! It is a very long flight and we had single flyers on either side of us blocking the way to the bathroom! There's no reason to not give one of us the isle seat so we could have managed bathroom needs and snacks with convenience. So I think very poorly of Korean air to put us both in the middle, I've never had that happen before and will probably avoid this airline in the future because of this. We tried to have them change it but they didn't so you pretty much lost a customer because of it.
It was good, I liked the self-serve snacks but it was a little difficult to get the alcohol, which is understandable since I wouldn't want kids sneaking it.
This was an amazing flight. The crew was great. The service was great. The food provided was great.
Stingy on the drinks - 15 hour direct flight and could barely get attention for some water
It's good overall. Flight was packed. Inflight entertainment choices were lacking.
There could have been more options on the entertainment section Nothing was available for non English speaking passengers
Crew was very good, but could have checked on us when meals were not being served also.
I was mid plane and they were already out of the main beef entree....ugh!
great experience. better than all other airlines flying this route.
We flew economy light. We did not want to check bags and we had free 1 bag, but just had back packs with small personal item. Try as we may could only get bags down to 17lbs each. So we put 2 lbs from one bag into other and checked it. I think if someone has a checked bag allowance and chose not to use it , it would benefit both parties to bump carry on weight up to the next level of 22lbs or 10kgs. Just a thought.
I didn't have much experience with Cathay Pacific airlines because of delay and missed connections, the bulk of the trip was on Japan Airlines.
The crew, pilots and flight attendants were all amazing. What could be better is reinforcing that seats cannot be reclined at departure and landing. I had a person seated in front of me who had her seat all the way inclined, including during take-off - after the crew asked her to seat upright. Cathay Pacific should reinforce this safety request and perhaps penalize those who don't follow it. I felt very unsafe with this person limiting my space and perhaps putting my life in danger in the "unlikely" case of an emergency.
The bed was alright in business class. Food variety and quality were not up to the mark compared to the business class airfare.
Given the Business class airfare, the food variety and quality both were substandard. The crew was not interested to serve other choices and work hard to provide alternatives. Very disappointing food service.
Crew and food were great in-flight. We had a 2 hour delay, no communication, and just got left in a limbo. The crew arrived late and they were running checkouts on the plane (which is important, but why not doing it earlier?) Cathay did nothing to about the delay, and a lot of people missed their connection flights. I had to run and got stuck at checkpoint, which made my entire trip very unpleasant. Got to my gate 5 mins prior to them closing it.
I like the pleasantness of how courteous and friendly and helpful everyone is
My luggages were lost and the service attendant was extremely unprofessional. Despite presenting my luggage claim slips, the attendant stated she had “no record” of my bags and made no meaningful effort to assist. When I explained that the luggage contained our family’s complete scuba diving equipment, her response was dismissive, stating that she “didn’t care.” While lost luggage is frustrating on its own, the lack of professionalism and lack of empathy significantly worsened the situation.
It was never explained why the departure flight was canceled and delayed for 1.5 hours. It would have been nice to stick with the original itinerary.
A shameful national carrier. Service has gone down from the highs of a decade before. You don’t feel the Filipino hospitality. It’s an aging fleet. Nil comfort, and I flew premium economy.
Excellent! All flight related was memorable ! My first experience with Mabuhay Lounge,,, not so good
Everything was fantastic!!!! I can’t wait to fly home 😃!!!!!
Plane are getting old, almost an hour delay due to technical reson , after all passenger aboard. Took 4 flight on business class this trip and all the planes had an issues. PAL need to improve their planes.
Food could of been better. Crew was pretty much average. It was raining a lot on arrival, had to take a bus to immigration building,
Flight was really good, considering the semi bad weather in MNL. Food was great. Crew kept offering throughout the flight. Wifi signal was intermittent though.
It was great! The flight was on time and had a smoother flight
The delays were never ending and we were never properly informed as to why. 1st and 2nd delay were handled well, but by the time we received our 7th delay, and then subsequently asked to willingly get bumped, it turned into one of the worst flying situations of my life. I didn’t get home until 2am which is roughly 5 hours later than originally planned.
Great flight, great landing, nice staff. Our seats were a little cramped.
No food, water, snacks.”beverages”. This was on Christmas Day. Upgrading cost $100, for what exactly?
Overall good experience. The wait for baggage at our destination was quite long, but other than that everything was good as expected
Very short flight. No food or entertainment required. Nice crew. Flight left late.
Flight delayed missed connecting flight crew not very helpful very frustrating customer service
Our biggest complaint was a major schedule change that was not communicated to us in any way. Luckily the time change went later not earlier so we did not miss the flight. Our email addresses and phone numbers were on file but we received no email no text message no nothing. Short flight so not much to say.
The check in was quick but the counter person didn’t inform me that the flight was delayed. I was also not informed of the boarding gate. When the plane landed there was a mixup at the gate with the ramp crew which delayed the flight further. All in all the experience didn’t meet the standard I’ve come to expect from WestJet
Again, flight was late. It’s expected of this airline now i guess.
Counter representative refused to check my luggage despite paying for it in advance
there was no food or entertainment on that short 1.5 hour flight unless you mean the cookie and the overhead announcements... Those Q-400's are the workhorse of the rugged coast and mountains for sure.
they were super helpful. Agents at the desk got me on an earlier flight and I was able to get home several hours earlier.
This is a great non-stop YVR-MIA. Very comfortable plane, and no transfer through a city that gets major winter weather!
The on-board entertainment system was horrible - we gave up watching because it just kept glitching.
I wish Air Canada would provide a meal on the 5 hrs or more time flight to the passengers.
Overall very good 👍 the only disappointment was that I pre ordered a vegan meal and the longest flight YVR-SIN wasn’t on board even though check in said it was and my email booking shows that confirmed ✅ luckily some passengers were not on board and there was a vegetarian meal available, but still, I think you should know because every all the other flights were vegan meals except for the longest so that was a bit of a concern at the beginning of the flight.
Good flight. It's great you can easily go anx help yourself to snacks and water. Crew friendly and helpful. Everything ran very smoothly.
Amazing service, with enthusiastic crew members, and some breathtaking views of Vancouver. No IFE though, as it is only a 1 hour flight on a regional Turboprop jet.
I liked the quiet airport and no queue. I don't like that when booking it is not clear that there is teared economy, that you have to pay extra for choosing a seat and for your luggage both ways. We didn't find this out until checking in. It turned out not very economical.
Flight was cancelled. Not enough agents to deal with the people in the line. We left and found our own way to Vancouver.
