Check in went pretty well and you didn't lose my bag. After I got a drink from the drink cart they charged me for it, and at the crazy overpriced airport rates. Never had that happen before, is that an american thing? what madness.
In both halves of the trip (going and returning) there were problems. Not exactly Alaska's fault, but still really difficult. Outgoing flight was canceled and rebooked twice due to a total ground stop of all Alaska's flights. This required me to change airports with minimal notice and I almost missed my flight transferring to the other airport (which was roughly an hour and a half away). On the return, the first leg was delayed by an hour, and the second leg was delayed by nearly 3 hours. This was a rough set of flights and the communication about all of these changes was minimal. Crew did their best however, so no fault there. Other thing to remember is there is no food on Alaska flights unless you pre-order. Take that into account when you choose airlines.
My flight was canceled because of an IT outage, and they did not answer the phone for 8 hrs. There was no next flight out, I have missed my wedding because of this.
Liked the crew. Multiple delays. Altered my complete day and plans
Apart from the man snoring very loudly across the aisle from us for about 3.5 of the 5 hour flight it was a great flight. I couldn't get the internet to work and stay working. Texting was intermittent for me.
The plane boarded late and arrived late which wasn't really ideal.
The pretzels have no taste. How about a choice of snacks? The flight itself was fine.
This was my first time using Alaska. The best thing about Alaska is the people. Everyone that I had any contact with couldn’t have been better. So far on this trip no complaints. I will use Alaska again
Full, attentive service from the fist class cabin flight attendant was superb. Really exceeded expectations.
The stewards were too loud and chatty with each other
Again, flight was late. It’s expected of this airline now i guess.
Counter representative refused to check my luggage despite paying for it in advance
Delayed 8 hours, This is the 2nd time in a month that my flight was not on time.
Do not fly on WestJet if you have a connection. It failed to integrate with my connecting Delta flight and I almost missed it.
The experience was good just the upcharge of over a hundred dollars was not cool.
Good, a bit cramped in the seat as my neighbour was a bit large
There was a man who was very rude at boarding. On the other hand personal bag measuring box is too small compared to USA airlines,
The process and flight were both smooth and trouble free
Delays and missed connections were very hard the crew were wonderful but 1 1/2 hours late from Abbotsford to a 4 hour wait in Calgary was too much. I am 79 years old and I didn’t get to my destination until after 1 in the morning. They could have offered a seat in the lounge or a meal. I was very disappointed in the treatment
everything was fine expect massive delays - not the airline’s fault
I knew I was going to fall asleep unsettlingly from exhaustion so I warned the guy next to me in advance. The attendant took to checking on me frequently and even insisted I take my snack because I said no while sleep hazed and then absolutely wanted it about 5 minutes later. He was So caring and kind to my situation!!
I’ve wasted 7 hours of my time because of the delayed. ;(
I had boarding pass on my phone. Husband and I were seated together. Agent printed out boarding passes and we were separated for the flight
Could not understand what the attendant was saying during his announcements.
Economy seats always cramped, no meal on international flight, no plugs for electronics, but we got there and cabin crew was excellent.
I paid for comfort plus seats but did not get the extra leg room. When I told the stewardess, she just ignored me.
I did not noticed baggage was separate - I had assumed international flights included luggage, so it surprised me I had to pay to check a bag.
Bad service as well. Another 3hr delayed flight from chicago to Charlotte.
Everything was good. Except Broken looking escape/exit doors over the wings need tending,
Really good, super comfy flight and the stewardess was great.
