My row seemed to have more leg room and I didn't pay extra for it. Air North offers a meal at no extra cost. There was no entertainment available, but that wasn't an issue as most people have options on their phones. The crew was friendly. Air North offers air travel the way it used to be and that is a welcome and pleasant surprise.
Air North is one of the easiest airlines to fly with. Lots of room and great service. Always provide you food.
My interaction with air north was great, Their customer servicr was easy to get a hold.of, Managed to speak with a person, they were very polite and helpful, However I messed up the date with the ticket purchase, Since I used a third party I could not change the date. And trying to contact Kayak and the other third party was a nightmarez So I am unlikely to use a third party again.
Customer server was excellent. The flight was extremely affordable, and my seat was both comfortable and spacious.
Terrible customer service - no interest in being helpful, limited service hours, unwilling to transfer checked baggage of provide advice. Not recommended.
Supposed to fly out at 10am to Kelowna….got delayed until 1:40 and missed an important meeting. I ended up having g to stay over. Should have just driven.
Service was great from start to finish. Pleasant attendants, timely luggage to carousels.
This airline is never a disappointment. Always on time. Short haul from YLW to YYZ , best way to travel.
Boarding was fine, and flight was on time. During the flight however, you aren't even offered a drink of water. The carts never leave the galleys. All the attendants said the whole time is take your headphones off and buckle your seatbelt. For the price I wouldn't expect 5 star service, but maybe a drink would have been acceptable
Nothing needs to change as it is such a short flight.
The delays were never ending and we were never properly informed as to why. 1st and 2nd delay were handled well, but by the time we received our 7th delay, and then subsequently asked to willingly get bumped, it turned into one of the worst flying situations of my life. I didn’t get home until 2am which is roughly 5 hours later than originally planned.
Very short flight. No food or entertainment required. Nice crew. Flight left late.
Took 3 hours to check in and drop off our suitcases. Half of the passengers were still in line by boarding time. The computer systems and staff were very slow. Staff were also disorganized and kept allowing later flights to skip lines. Suitcases were piling on that several other passengers didn't get their suitcases. Then, we were sitting in the plane for 2 hours and were told that the flight was overbooked. We missed our connecting flight and had to fly the following day but with a stop over. Good thing ONE WestJet customer rep was pleasant and actually knew how to do her job when we wanted to rebook to a direct flight. Thank you to Kim at Toronto airport. Terrible experience at PUJ. Won't go back to Dominican Republic.
Not sure what happened, but for some reason we had to sit on the plane for an extra 10 minutes once we arrived in Abbotsford. Obviously, it was an engine issue.
8 hrs. Of waiting instead of couple of hours..the only good thing I'm still able to go to my destination...
Our biggest complaint was a major schedule change that was not communicated to us in any way. Luckily the time change went later not earlier so we did not miss the flight. Our email addresses and phone numbers were on file but we received no email no text message no nothing. Short flight so not much to say.
The check in was quick but the counter person didn’t inform me that the flight was delayed. I was also not informed of the boarding gate. When the plane landed there was a mixup at the gate with the ramp crew which delayed the flight further. All in all the experience didn’t meet the standard I’ve come to expect from WestJet
Counter representative refused to check my luggage despite paying for it in advance
When I purchased the flights I included the luggage, the luggage was not added and got charged the full price anyway. Had to pay for the luggage at check in. Initial flight was delayed, we missed our 9am connection (flew with my wife), then the airline rebooks us to the next flights, putting my wife in at 1.40pm and me at 4pm, what a crazy wait time. We managed to fix it with customer service and they put me in the 1:40pm flight too, but they left my baggage behind in the 4pm flight. When arrived to my destination, of course no luggage. It was delivered to the address thankfully late at night. The experience sucked.
There is no snack and nit much that would be considered gluten free in yiur food selections. One of your snacks should be a gluten free cookie or small bar etc. maybe it was me but I didn’t see any free movies just internet connection and YouTube .
Flight was cancelled. Not enough agents to deal with the people in the line. We left and found our own way to Vancouver.
Flight was late leaving. Charge for luggage which still has not arrived and will be delivered in a week.
Board from the back of the plane to the front - it just makes sense. Try it.
I’ve wasted 7 hours of my time because of the delayed. ;(
I had boarding pass on my phone. Husband and I were seated together. Agent printed out boarding passes and we were separated for the flight
My outbound trip on Air Canada was cancelled due to the strike. I had to cancel my return flight after booking with other carriers.
Flight was not affected by the Air Canada strike. Complimentary beer and wine offered on flight.
Terrible, it’s a mess with the strike. Couldn’t do the Smithers flight because my flight to Vanvouver was cancelled and there is no customer service help to get refund or help
Everything could have been better from the planes not being delayed to the rudeness of staff to it was just horrible will not use kayak again or Air Canada I can't see what would ever change my mind now
luggage and cary on were extra, as well as seat selection. $240.00 was added to the final price tag.
Their "free personal" requirement is to have your bag fit in a containment frame that is way too narrow and slender than the space under the actual plane seat (the length of my vitamin water was longer than the width of the containment frame. They had personel at the gate literally designated to hounding people's bags in the zone line up, and forcing them to measure their bag again if he felt "the bag might be too big for personal item". If your bag was too big for their scamming measurement criteria you had to fork up $110 CAD for the carry on cost ($85 at the 24hr online pre-check in). Plane had no entertainment, seats did not recline, and no complimentary snacks or drinks. Unless I have a short flight with zero bags, I won't be flying Flair ever again.
Flight attendant said bye bud. Lol peak flair right there
On time flight. Reasonably comfortable seats. Disliked having to pay for refreshment and snacks.
Very bead I am going to Vancouver to toronto. Not boarding receive. Before flight ✈️ time I have to take boarding. Boarding manager asking me pay $89 . Just flight ✈️ time before I pay .after provided the Boarding pass. Flair Airlines management not good. But kayak is best application.
Not good Even after I made my booking, I was charged $90 for my boarding pass. I have collected boarding pass i pay $90 near . Flair airline not good. Without pay no boarding pass.
The flight was smooth, but the seats are not comfortable. I was not able to sleep. The sizes for the personal item and carry-on are way smaller than other airlines.
Leg room was terrible and seats very narrow. Flight was also delayed.
The worst airline experience that I ever had in my life. The fare was cheap but boy do you pay for it when it comes to baggages, carry-ons, food on board and lack of available staff at check-in. Almost every other passenger on my flight had the same complaints and experience. We all bonded discussing our displeasure. My husband and I will definitely not be traveling with Flair Airlines. We'll take anyone else.
The most uncomfortable plane I ever fly on. The seats won't even recline a little. For a 5 hrs flight at night and tired it felt like torture
Seats in 1 res are dispersed all over the plane, even child was across
