Daily cleaning, installation of cabin HEPA filters on flights from Lansing to Quebec
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Scores according to KAYAK customer reviews
Pros: "quick easy flight"
Cons: "sockets to charge electronics"
Pros: "The crew was amazing"
Cons: "Other travellers where rude"
Cons: "13 hour delay"
Cons: "Nothing given it was a 6 am flight"
Cons: "Took forever to wait in line to board this relatively small plane."
Cons: "being on time"
Pros: "we could not get a seat until we arrived at the airport."
Pros: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "Food. Phone charging at seat, entertainment screen."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Cons: "The flight was delayed and it ended up being delayed for 4 hours and we had to take a cab to Detroit to catch our flight to Europe"
Cons: "Slow WiFi"
Pros: "I had a very comfortable seat, it was a very good experience overall."
Cons: "Unfortunately had flights delayed which forced me to arrive home much later than originally planned."
Pros: "The crew was amazing, the seats were medium on the comfort range."
Cons: "More comfortable seats and more leg room!"
Cons: "Flighted delayed due to mechanical issues. Missed connecting 400pm flight. Next flight was 10:25 pm."
Cons: "Unbearably hot!!"
Pros: "On time"
Pros: "Some of the cabin attendants were friendly and helpful. Others not so much."
Cons: "Even in "world business class" the pods are very small and cramped and there is no room to put a carry on bag even something as small as a headphone box. Also the business class bathroom was very small, very disgustingly dirty when we boarded (someone tried to clean it a bit) and dirty and small throughout the flight. The bathroom does not have ventilation and the toilet basically does not have any liquid for flushing!"
Cons: "No food"
Cons: "Platinum member. Flying with gold colleague. He was upgraded. I was 1 on the list, wirh 3 openings. Asked gate agent, and she said just take my seat. Asked attendant, she said same. So spent flight in last seat in back next to bathroom, while 2 comfort + seats were empty. Did not feel like a valued customer."
Pros: "I didn’t"
Cons: "There was an issue when taxing to the runway and we had to be towed back for repairs. The problem was as we waited there was no AC for too long. The staff was also very unfriendly. 2 times they hit my seat with their cart. I was just not a great experience"
Pros: "The flight was fine"
Cons: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"
Cons: "delayed flight"
Cons: "The flight attendants weee rude, and no bar service"
Pros: "good price but older plans"
Cons: "please do not use plastic forks and spoons"
Pros: "After flight was cancelled, rebooking was easy and quick on the app."
Cons: "Flight was cancelled. flight attendants were grumpy. One of the tightest seats I've flown in economy. No room in overheads so I had to stuff my winter coat between my legs with my backpack under the seat in front of me. Was basically wedged into the seat with my stuff."
Pros: "Delta flew their way back into my heart this time around"
Cons: "Seats are so tight so uncomfortable"
Pros: "it was easy to navigate ."
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."
Cons: "Nothing. Delta is the best airline in North America"
Cons: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."
Cons: "It was announced that there would be lunch shortly after takeoff and then a snack about 2 hours before landing. The lunch was ok, but then the snack (multiple small items) was offered about 4 hours before landing and then an additional snack (mini pot pie) was offered about 2 hrs before landing. This is too much action for people who are trying to get some sleep. Also, abrupt and hard landing."
Cons: "The flight was delay for 3 hours and they only give us chips and water. They didn't explain well what was the problem. The plane was dirty inside and the seats werent comfortable at all, the plane was making weird noises. There is no window in the 11A Window Seat. Really really bad service at all."
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."
Cons: "I could not check in on the kiosk and I had to go to two agents before they could find my reservation. The lines were extremely long and the customer service was poor."
Pros: "flight was on time, food was good"
Cons: "entertainment was not working, not enough legroom"
Pros: "Good Food Nice Flight Attendants"
Cons: "Efficient and comfortable all I ask for"
Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Pros: "Service, seats, food and pilot were all good."
Cons: "There ought to be a better way to go from an international flight to a connecting domestic flight. Security and Customs should be combined to expedite the process for passengers and crew members. I'm not suggesting not going through security, buy why couldn't we do it at the same place as customs? Too often Delta flights are delayed and I don't understand why Delta wouldn't do everything it could to expedite every part of the process for its crew and passengers. I went through TSA pre-check with Delta crew members. My connecting flight was delayed. We were waiting on the pilot..."
Cons: "Repeat the message from above.."
Cons: "Almost everything"
Pros: "Sitting in the exit row (52H) gave me lots of space and the temperature was great."
Cons: "My original flt KE018 on 03Apr17 was a different story; had adequate space, but the temperature was warm making it uncomfortable to sleep during the 13 hour flight. Unfortunately, the A-380 does not have manual overhead air vents."
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Cons: "I ran to the gate from my previous flight, but it turned out this flight had been delayed. The flight boards and United app didn't show that though."
Cons: "I was flying with Air Canada. The UI for watching movies was not good, it had a hard time to respond to the inputs. It was also hard to move the videos forward to the part I needed. Plus, the audio wasn't working well with my own earphones."
Pros: "Getting home."
Cons: "It was an older airplane. For a long flight from Montreal to San Francisco, a plane with more room would be more humane. People were lined up for the bathrooms most of the trip since could not use the small first class bathroom. If one wanted a meal, it was one you had to pay for. Broken monitor"
Pros: "There is nothing to like about Air Canada's Rouge service. Their sardine seat layouts are amongst the worst in the industry."
Cons: "1. Seat comfort. 2. On-time departure. 3. Boarding Procedures. 4. Pre-boarding announcements."
Cons: "Out plane showed up late due to weather - understandable. We didn't have anyone to pilot the plane for over 5 hours - unacceptable. I was due to be home by 8PM CT on Sunday; didn't get home until 4AM Monday. Very poor job by United."
Pros: "The connection time Mach very well。"
Cons: "I learned that 3 flight together long hours have no food been sever and we have time to get food from airport. Next time I will do better☺。"
Pros: "Nice flight!"
Cons: "Huge line to take off at Newark Airport"
Pros: "Friendly staff and efficiency"
Cons: "None that I can think of"
Pros: "Clean plane, comfy seats and friendly staff"
Cons: "All was good. Didn’t have any problems."
Pros: "Bulkhead window seat, very pleasant and informative pilot"
Cons: "No Wi-Fi on this flight"
Pros: "Flight on time"
Cons: "Travel plans will be impacted due to lost luggage"
Cons: "Our flight was delayed and despite assurances by United staff at the gate in Seattle that we would make our flight in SFO to Zürich we were too late and we missed our flight to Zürich. 14 hours later we are still at SFO trying to get on a flight to Frankfurt then on to Venice. We shall see if it actually happens. The couple we are traveling with gave up and went back home to Boise. They also bought their tickets through Kayak."
Pros: "the comped hotel"
Cons: "Improper handling of situation. There was flight scheduled later, but CS agent kept jerking us around. By the time I reached the United counter, the next flight was full. My total flight time was 36 hours. I still can’t believe that the pilot was missing. Worse yet, the agent at the gate could have made things much easier instead of telling everyone that a pilot was on his way to the airport."
Cons: "Sat in the very back row. Seemingly had less space than any other row and got hit by every person walking to the bathroom. I know united can’t control how often ppl go to the bathroom but this was a rough flight with constantly having ppl out of their seats. Crew was great!"
Pros: "On time departure and arrival, friendly staff"
Cons: "Cramped planes with not enough legroom. Poor food options."
Pros: "Food was okay"
Cons: "Agent took an hour trying to figure out how to check me due to the connecting flight being under a different carrier. This is clearly something I couldn’t do anything about. kayak allowed me to book a flight and expect that no matter the number of carriers, there should not be an issue tying the connection with the other flight at the time of check-in. Because of the delay, my husband and I sat apart on am 8 hour flight and because we both were assigned middle seats, no one wanted to sswitch with us. The check in staff was very unfriendly and seemed stressed and overworked. United needs to ramp up on resources quick. The flight crew were very unpleasant. It was just the worst of all flights."
Pros: "The team did their best to get everyone boarded quickly and make up time for the delayed flight. Even the captain was doing what he could within safety limits."
Cons: "The TV would not change channels or turn off. It was very distracting on my night time flight. And maybe it's just when you're trying to sleep, but there just seemed to be less personal space than I remember on other recent flights."
Pros: "The crew were excellent. They exhibited good customer service and was pleased by their recycling initiatives."
Pros: "1 hour late"
Pros: "Nice attendant, food OK, no delay."
Cons: "Internet costs"
Cons: "long delay"
Cons: "Audio did not work well on demand, food costs money"
Pros: "There was a delay due to thunderstorms and the female pilot handled it extremely well"
Cons: "no food or entertainment"
Pros: "This flight had televisions in the headrest, so we could watch Direct TV when it was convenient. Thanks for the ride."
Pros: "That transportation was available in Chicago."
Cons: "No problems."
Pros: "Put us up in the hilton."
Cons: "Told us to run across the airport just to get there and they already shut the doors 20 minutes before the scheduled departure. had to miss another day of work..."
Pros: "Comfort. And the crew was lovely."
Cons: "More of those yummy caramel waffle cookies, delicious!"
Pros: "service is good."
Cons: "Haven't left yet"
Pros: "Flights were on time. Staff friendly and helpful. Cabin was clean"
Cons: "selection of tv and movie options on the flight"
Cons: "The flight was 1 hour late because soeone forgot to turn the batteries off. After waiting 50 minutes in line they would not assis with new connections endwd ip spending the next four hours getting to a new Airport and flight which was also late"
Cons: "Flight delay"
Pros: "Snack delicious"
Cons: "Nobody told us the flight operated by United Airline was cancelled, until we found it when we checked in a night before. We had to make international calls to reschedule it. Our original was a direct flight from MUC to ORD at noon, we had fly to FRT first at 10am. It would be a very mess if we checked in at airport next day. Who would be responsible for the situation if the trip was operated by two airlines like UA and Lufthansa? Certainly not customers. Since the change, we had to cancel some our plan and spent three more hours on the return trip."
Pros: "Boarding is an easy process"
Cons: "Little to no complimentary snacks"
Cons: "The flight was delayed more times than I can count & cancelled around midnight. AWFUL!"
Cons: "I am TSA approved. I am Global Entry approved. The TSA pre- check did not appear on my boarding passes. I was body searched 3 times, had no privileges, my luggage opened and scrutinized."
Cons: "There were parts of this trip that were out of your control- for instance, the weather. Most people are very understanding of the fact that flights were cancelled or delayed because of this, but members of the UA were short with customers, making unprofessional facial expressions at people who were stressed out because they were trying to reach their destinations, and some staff was even ignoring customers in a long line to have personal conversations with one another or texting on their cell phone."
Cons: "The food was poor and we were late to leave, causing me to miss my bus when we arrived. Also, no movies for a 9 hour flight? That was awful. In-flight entertainment should have been provided, especially when the flight was during the day."
Cons: "Was asked to pay $25 extra for my luggage. That should have been disclosed up front on the ticket. Not happy"
Cons: "The plane was tiny and the seats were tiny. Could not carry on a bag and it took a long time to get the bag back from having been gate checked."
Pros: "On time"
Cons: "My flight was two hours delayed and overbooked so I have up my seat and united ensured we'd get to slo asap but ended up not leaving lax until 8:00."
Cons: "I felt like tuna in a can."
Pros: "Nothing to eat... For the price of the ticket, this is shameful!!"
Cons: "Crew was late & delayed boarding."
Pros: "Snacks on board - but not always available. Liked that the flight was direct."
Cons: "Didn't like middle seat, but had no option. Didn't like having to pay for movies so I didn't. Didn't like restrictions on luggage and having to pay to check in a bag. Didn't think the staff were friendly or helpful at all. Wouldn't recommend this airline to my friends because of those reasons. Need more improvements."
Airlines flying from Lansing to Quebec have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Lansing to Quebec
Masks required on board, masks provided on flights from Lansing to Quebec
Social distancing seating
Middle seats unavailable to book on flights from Lansing to Quebec
Testing for antibodies, testing for symptoms for flights from Lansing to Quebec
Waiving of change fees. Search flexible flights from Lansing to Quebec