No screens, had to use phone to view movies or tv. Wi-Fi cut in and out.
The flight was excellent. I have no complaints.
Pros: "The crew seemed to make the best of their situation"
Cons: "The airplane was old and very cramped. Needs to be replaced with a more appropriate plane."
Cons: "Pagar una maleta pequeña mortifica"
Cons: "No beverages were available to even purchase!"
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Pros: "Flight going to Cabo was delayed and coming back to California was delayed. Ridiculous!!!!"
Cons: "Be on time"
Pros: "The plane was super comfortable"
Cons: "Long check-in lines in Denver - there were two sky caps outside who had no line which allowed me to reach my gate in time. Otherwise I may have missed my flight"
Cons: "We stay stuck in PVR"
Cons: "I've flown American airlines twice this year. The service and flights have been very good. One thing I'd like to see is a variety of snack options."
Cons: "you didn't respond and we were unable to take the flight."
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Cons: "WiFi was not working on the aircraft."
Pros: "The service was great"
Cons: "That you have to pay extra for entertainment, that you have to have your own device, and that the food was mediocre"
Pros: "The crew was pleasant"
Cons: "We sat on the taxi runway for almost an hour waiting for our turn. Then some rain came and the captain didn’t want to take off. I can understand snow, but rain?"
Pros: "I liked boarding first and the additional leg room that I purchased"
Cons: "My TSA Pre was not on my boarding pass even though I have had a KTN since this past May!!"
Cons: "In 2 weeks, my husband and I had 4 flights with American and none of them went as planned. We endured flight cancellation, incomplete rebooking with another airline, rude customer service agents, multiple flight delays as well as multiple day lost luggage. Finally, it cost $2K more to get to my destination. Obviously not flying American again."
Cons: "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
Pros: "The flight entertainment is really nice."
Cons: "Boarding seemed very chaotic as staff tried to get people to check bags at the last minute. My chair would not decline properly."
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "Food was good, crew was friendly."
Cons: "The 90 minute delay before take off."
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Cons: "When I arrived at the gate, the flight was on time, but no aircraft was at the gate. The gate attendants left at the time we were supposed to Board, then the departure time changed on the board and no announcement was made. Another gate attendant told me that the aircraft was at DYT, but the reason for delay was crew rest. As the delays continued, 3 in all, we were told that the aircraft was at DYT but we were waiting on a crew to be flown in from Charlotte. Not sure how AA messed up their crew rest schedule on domestic regional jet carrier. Either way, a new gate attendant arrived to take over, and continued to tell us we were waiting on crew. Then the story changed to waiting on aircraft and crew. By the time the 3rd change in departure had been made, and we were still waiting on aircraft and cre, AA failed to continue to update the departure and arrival times. Once we boarded around 9:00pm the boarding time still showed 8:10pm. Then we sat on the runway awaiting departure for approx 40 minutes before taking off. Very poor communication And customer service."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Pros: "i like the wifi internet that AA provided. Great movies"
Cons: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."
Cons: "Being stuck on the plane for 2 1/2 hours They lost my luggage that was checked in as being on the belt but it never came down!!! They never found it and I was standing in front when the first bag came down until the last my bag never came down!"
Pros: "Everything was on time!"
Pros: "it was easy to check in and short layovers"
Cons: "planes were really old and uncomfortable, I could not sleep at all, the seats are ridiculously small and not fit for a grown up. One of the worst flights ever for sure"
Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"
Pros: "Nothing. Flight was late, I was bumped out of my seats that I paid extra for. The seats we had wouldn't recline. Boarding was announced in 5 minutes so lines were formed and we boarded 35 minutes later as we had to wait for one extra cabin crew member. We got charged toe all our bags (see SWA). There was human waste in the bathroom."
Cons: "See above"
Cons: "The landing gate in Palm Springs."
Pros: "The flight was quick and everyone was nice."
Cons: "No entertainment but it was only and hour flight."
Pros: "Got in an hour early. Booya."
Pros: "The crew was really good. They made more rounds compared to other airlines and were always available."
Cons: "There was no tv screen available at the seats. That was a big surprise for me. This is very important to me, it helps get through a long flight. Although I loved the crew, I will stay away from AA for long flights, need my movies!"
Cons: "Nice, clean and comfortable aircraft. Plane was new and very updated."
Pros: "Efficient boarding, friendly and helpful staff especially flight attendant on EWN/CLT flight. She was great and extremely helpful."
Pros: "Nice short flight"
Pros: "Crew was nice and understanding how uncomfortable the flight was."
Cons: "The seats are now smaller than ever. AA made them more marrow, closer together and less reclining. With 1.2 mil miles I am switching to drlta."