Daily cleaning, installation of cabin HEPA filters on flights from Lanzhou
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Scores according to KAYAK customer reviews
Cons: "Air China Service was horrible. I missed my flight due to an accident and when I got to the airport they were rude, and did not try to give me a solution. I had no money and I did not speak the language and the only solution they gave me was to call costumer service with the coins I have left. I will never fly with Air China again and I hope the rest of the people do the same. Horrible horrible experience."
Pros: "Cheap price."
Cons: "The food was not great. No USB charger. The other passengers were noisy."
Cons: "Delayed an hour due to inbound flight late on schedule"
Pros: "Amazing crew, very polite and helpful Excellent take off and landed super smooth - koodoos to the cockpit team The seats on the aircraft from Beijing to Vancouver was much more comfortable that the aircraft before ( Vancouver to Ho Chi Minh ) but I think that it’s because it is a newer aircraft"
Cons: "The food quality was very poor and portion too small. This could utilize some improvements"
Pros: "Seat very comfortable"
Cons: "Need better food quality and choices."
Pros: "The check in & boarding was so fast and convenient The stars aliens program works perfectly with the business lounge , luggage extended limit"
Pros: "Not a lot."
Cons: "Food was bland & dull... the same at every meal. Crew did not seem to understand the difference between chicken & duck. EG; "It's chicken & rice"... if it's chicken, why does your colleague say duck? Seats are cramped. No control of your personal environmental comfort - no overhead air nozzle. Crew slow to respond to seat call for assistance."
Cons: "The same thing as above"
Pros: "Air China does have excellent economy class prices on trans-Pacific flights. The planes themselves are not bad, and the flight attendants have been good. Overall it could be worse."
Cons: "Both their website and their check-in staff (at Beijing airport especially) can be terrible and frustrating. it is even difficult to manage flights that you book directly on their own website. The check-in staff are grumpy at best. Catering is as bad as it gets. The airline food is a throwback to the 1970s. Drink selection is poor--no fizzy water/soda water/seltzer. Only regular water, coke and sprite, and no spirits at all. Very bad wine and beer with only one choice for each: Great Wall wine, which is sweet and gross, and warm slimy swill beer. The airline could do better by upgrading the website system and having better staff training for customer service."
Pros: "Wide bed and good support for good sleep"
Cons: "Not a big movie selection"
Cons: "Air condition was not cooling and all was hot for aprox. 5 hours then became 40% better"
Pros: "Ran on time"
Cons: "Food and drink options are limited"
Pros: "Patient and helpful crew"
Cons: "A lot of the passengers from Beijing to New York had obviously never flown before. No gifts or toys for kids to quiet them down."
Pros: "The premium economy was a bit better, but still on a service level was very poor hospitality."
Cons: "The online service was not user friendly and slow. Our upgrade was said at departure it would be for the full flight and was Not. The staff would not speak English and refused to serve any drinks or snacks as I thought it would be normal. Our luggage was lost and did not arrive at our final destination til 2 days later. On the flight home we were told to wait till our transfer to upgrade and that was denied and said we needed to do it prior. I am beyond disappointed and will never fly with Air China again and the only recourse that was given was from the nice people in Japan that explained this happens all the time and provided a voucher for less than 100 US dollars. I will advise anyone in the future not to fly this airline and I would like this to be investigated."
Pros: "On time and great service. Comfortable (with a neck pillow), and good entertainment with recent movies."
Cons: "No charging ports on plane and no vegetarian options for meals."
Pros: "Vert spacious and comfortable. Kind staff made me feel comfortable throughout the 10hr flight."
Cons: "I will never fly Air China again."
Pros: "staff are overall friendly."
Cons: "flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay"
Pros: "Flight attendants are friendly and accommodating. Willing to meet all my reasonable needs. Meals are Ok."
Cons: "Seats are a little small considering my body size."
Cons: "Flight was delayed overnight 6 hours, no communication whatsoever. No attempt to help make connection or apologize.. Service is mediocre at best. Seats are tiny, little to no leg room."
Pros: "Boarding process was really quick. In half an hour they boarded a complete flight."
Cons: "There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out."
Pros: "Crew is well trained"
Cons: "Beijing airport upon arrival : taxying took long time! Very borny"
Pros: "Crew, hostesses, attitude, arriving earlier"
Pros: "There was a lot of food"
Cons: "There were no vegetarian options"
Pros: "The seat next to me was empty."
Cons: "Air China had a delayed flight so I would miss my connection and their representatives in Beijing were rude about helping me contact my family to let them know about the situation. The food was the worst I've ever had and no one had beverages on the plane, I had to go get it myself."
Pros: "In flight movies."
Cons: "Long delay - forced to sit in plane at gate. Very little cabin air. Stuffy and very hot!"
Pros: "Calm boarding process. Crew was pleasant."
Cons: "Seats are smaller than most international flights. Entertainment was non-existent. Food was not interesting, but sufficed."
Cons: "Gate crew did not provide any information about delayed departure times. We were told the plane would depart at 20:10 and ended up departing at 22:35. This was already several hours behind the originally scheduled departure time of 15:25."
Cons: "My fly was delayed 2 times. First, i flu from lax to beijing, my fly was changed at last minutes so they changed our to another fly to have enough time to transfer in beijing . However, i had to pay 150$ more for the seat because this fly was full. Second, my fly in Beijing was delayed again. this time I waited 6 hours. When i asked them how long this fly delayed? They did not give me any answer, so my family in vietnam was waiting for me 6 hours in the airport. I will never back with air china. I think they delayed the fly on their purpose. They have many choice for time when you book ticket . Bur later they will delay to have full customer from many different fly make all customers in only one fly to save their cost"
Pros: "Airports r nice"
Cons: "Took 5 flgts in China every one was delayed from one to 5 hrs."
Cons: "It took 20 minutes taxi to reach the terminal in Beijing"
Cons: "I've flown over seas several times before. Typically, in my experience, the oversea carriers provide an extra bit of leg room for the long distance travel. Air China apparently doesn't feel the need though. My legs were crammed up in the seats and I felt like I was on an 11 hour budget airliner flight. I checked in for my flight as early as possible, but was told there were not emergency exit rows available. Upon entering the plane, I saw the emergency exit row was filled with elderly people who's feet barely touched the floor. In the case of an emergency, it is supposed to be the responsibility of those in the exit row to assist passengers off the plane. I'm young, able bodied, 6'6" and willing to help, but I was denied an exit row seat? Instead my legs have to spill out into the aisle? It wasn't easy for the flight attendants either, because their service carts kept hitting my legs. I didn't mean to make their job harder, but my legs couldn't physically fit in the seat I was given."
Pros: "Food was okay"
Cons: "Seats are uncomfortable, the entertainment screen is very laggy and unresponsive. The options were VERY poor and very few."
Cons: "Delayed for 2.5 hours."
Pros: "GOOD ATTITUDE"
Cons: "my stuff in the checked luggage was missing, obviously somebody took it from my luggage, also, my luggage bag was broken due to the rudeness of staff. very very disappointed."
Cons: "Couldn't check-in online from Beijing. Food is barely edible. Airline stewardess were not the friendliest people. Seats were lumpy. Bathroom faucet was corroded."
Pros: "Rude crew. Have had better food on other airlines. Wasn't allowed to listen to music on my iPod at any point during the 9 plus hour flight. Flight was late leaving Beijing, just as it was when i was there 12 days before waiting for another flight one of their flights to Manila and missed my connection flight in Vancouver because of it. Couldn't wait to land and get off the plane."
Pros: "It was okay. The crew was fine, food was okay,"
Cons: "Comfort. Maybe because im a lil bit large, should be more choices on entertainment"
Pros: "The crew were really nice and pleasant Leg space was a better than Mumbai to Beijing"
Cons: "The Air -china crew English need to be improved The non-veg food was a little mediocre"
Cons: "I could nos use my phone even though I took off the SIM card I did not get a good explanation"
Pros: "Crew disengaged the smoke detector in order to smoke on board. There was a significant water leak in the business class bathroom that was not addressed. No communication of safety issues between the crew and pilots. Apparently the crew must be dissallusioned to think rules don't apply to them over international waters."
Cons: "Terrible airline with several safety violations. Stay away from this one."
Cons: "The staff were rude and over all air china is quite disorganized. Their website barely works and it was impossible to get any real answers out of the agents on the phone. I tried to request a celiac or gluten free meal and it took 3 phone calls to get an agent who was aware there were even choices. Also, as I'm aware I'm flying in another country I would have like to see more English speaking competence amongst staff flying an international flight from Asia to Canada and back. The staff were not helpful. Like drones with no time for you. This to me is not service. And an airline is providing a service."
Pros: "The boarding was quick and efficient."
Cons: "I travel a lot and have learned not expect much from airline food, but this one got my attention in a bad way. I also felt like I was inconveniencing the staff every time I asked for some water. I know thats not very tangible, it was just a feeling. Lastly the entertainment sucked. They had a very limited selection, old movies, and even some American movies that weren't available in English."
Pros: "Reasonable food. Old chairs but OK."
Cons: "Crazy rules - can't use phones in airplane mode to read books? So so food. Terrible entertainment."
Pros: "Food terrible, baggage was damaged after flight. Security checks in Beijing are hell for a family. Entertainment system worst ever seen as a lot in Chinese. They re-use blankets! Otherwise ok."
Pros: "Great comfortable flight. Good service and food"
Cons: "Going down the stairs from the plane to the tarmac."
Pros: "Entertainment was fine and food was mediocre. Crew was nice but speaks zero English"
Pros: "I arrived safely."
Cons: "Communication was challenging as my first language is english. Entertainment centre would lock up and freeze for all flights (I took 4). The plane seemed old and a bit sketchy. There was no boarding call, I just happened to be standing where I needed to go."
Pros: "food is good"
Cons: "We were arranged to a non-adjacent seat and far away"
Airlines flying from Lanzhou have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Lanzhou
Masks required on board, masks provided on flights from Lanzhou
Social distancing seating
Middle seats unavailable to book on flights from Lanzhou
Testing for antibodies, testing for symptoms for flights from Lanzhou
Waiving of change fees. Search flexible flights from Lanzhou