I cancelled my ticket less than 24 hours deadline but I didn’t get refunded.
The business steward was absolutely amazing! Smiles and kindness! Wish all AA flights are like this one!
Aging planer and NO wifi on a 14 hour day flight. Unless you are retired or don't need to work or be in touch with the world... The lack of Wifif really ruined the flight. And the old plane - really showing it's age, wasn't great
one crew said "he" didn't serve double alcohol drinks for travelers in exit rows. crew on prior flight did. Is this a AA rule, and the prior crew was being nice? Also, I think we deserve more than a 25% refund for losing first class seats when rescheduling a flight due to weather
The professionals have excellent customer service, the seats don´t have enough space.
Everything about the flight was lovely. My only suggestion would be to offer a few more options of tv series from Apple TV or HBO.
WiFi didn’t work the entire flight. Very disappointing. Minimal food and options - sadly the state of current affairs. All other aspects of the flight were fine.
Flight was delayed 17 hours due to aircraft issues. American did provide hotel, transportation and meals, 3 hours past boarding time, but it took us another hour to get the vouchers.
Flight was late and boarding was confusing because gate changed and I didn’t get a notification
It was fine. No drinks nor snacks offered though. I thought that was unusual.
The staff was extremely friendly and nice. Overall, the flight was pleasant, and the food was good. They asked me to check in my smaller cabin luggage suitcase in Mumbai as the flight was full. Fortunately, I had packed a spare set of clothes in my laptop bag so I was okay.
5 hour flight with no food or on-board entertainment. Flight crew barely made rounds to provide water.
I don't know about the others but the flight attendant that took care of us had the absolute wrong approach "how do we dare asking for water or anything else for that matter"
One of the worst experience given the middle seat even asked for the change no one honored,boarded at the end and overall one of the worst experience
Tickets get checked 4 separate times by different staff, would save time if only the person at the entrance and the person who scans the tickets checks them!
Seating and food was the worst we have experienced in 35 years of traveling for both personal and busines .
Horrible experience. They broke the handle of my checked in suitcase and then refused pay for damages
Very caring crew on board. Didn’t have dinner as I was sleeping. Was seating in the emergency row so I had comfortable leg room
I was told to be there to check in three hours before my flight and the counter only opened up two hours before. Apparently that is standard. So that was an hour I could have spent walking around Larnaca that was wasted. But besides that it was great
A great flight. The crew was excellent too. Of particular note of excellence was the gluten-free meal which was one of the best offerings I’ve ever had on a plane. Outstanding work, BA chefs.
