Overall a good experience, however Wifi was not working on the flight.
We did not have enough time to make our connecting flight. As a result, we were put onto a different airline for our second leg. The different airline was NOT comparable to British Airlines, and our arrival was significantly delayed. The actual flight on BA was amazing.
It was the most un-special flight experience in my life.
The flight attendant in business class was excellent! Professional, friendly and attentive.
My 9:50AM flight was delayed to 3:40PM "due to incoming aircraft delay". No aircraft is "delayed" that long. Found out once we did board (after several changes in times) that the aircraft had a maintenance issue and we had to wait for another aircraft. Just tell us that. The aircraft we did get was old and the seats need to be updated. I have been traveling for several weeks with AA and you should refresh your entertainment content as frequent flyers have gone through most of your new content. I have Celiac and a shellfish allergy and continue to have struggles with meals on business and first class flights. Please keep this in mind. Sorry - was a long travel day yesterday and a bit cranky this morning with my experience comments. Still an AA fan.
American has been able to implement an algorithm that makes it possible for nearly every one of my evening flights to be late. Congratulations!
The flight was significantly delayed for 6.5 hours because of snow. There was no communication once the plane returned to the gate regarding when the flight would resume. Other flights were departing while our flight was being unloaded for reasons unknown. Our flight also seemed out of the queue regarding further deicing, refueling, and waiting to Taxi to the runway.
The flight attendant use 1.5 hours to answer my call. My dirty food tray was unattended.
It was a good trip. Flight Attendants were friendly and responsive.
Better service. No food options, but we did get drinks and a cookie.
5 hour flight with no food or on-board entertainment. Flight crew barely made rounds to provide water.
Even in business class, no 2 members of our family including kids were able to sit together. I booked the tickets months in advance. The all my luggage was left in London and arrived 2 days later. It took hours to report the missing luggage at the airport and 3-4 hours to recover one of the bags from the airport with mind bending amount of paperwork. Worst experience ever, I would seriously reconsider traveling by British Airways again.
It's useless to complain about the space and the back of the seat, making you sitting vertically like a candle. it's your business model. The "food" - there is no food. But I don't care about the food. It's the seating.
The flight was fine but they made me pay for my carryon bag because they said it was too big at the counter. But it fit under the seat just fine.
Flight was delayed but my previous flight was as well so It worked to my advantage. This was my first time in first class. I don't think they ever stopped feeding us. The seating area was very spacious and comfortable. The attendants were wonderful, warm, friendly and very personable.
Horrible experience. They broke the handle of my checked in suitcase and then refused pay for damages
I was told to be there to check in three hours before my flight and the counter only opened up two hours before. Apparently that is standard. So that was an hour I could have spent walking around Larnaca that was wasted. But besides that it was great
A great flight. The crew was excellent too. Of particular note of excellence was the gluten-free meal which was one of the best offerings I’ve ever had on a plane. Outstanding work, BA chefs.
Plane is old. Toilet did not work. Once in Singapore the continuation to London was cancelled.
I had a great experience on this flight! The crew was extremely helpful and attentive. Seats are very comfortable and the in flight entertainment was excellent.
