Negative. Food was awful, seat broken, flight was late, baggage lost and damaged
Plane was delayed, reading the gates on their screens was horrible. They posted it a half an hour before the plane boarded. By the time I got there with my premier boarding they have filled the plane because it was over booked. Gate closed at 12:03 I was there at 11:54 plane took over around 12:20. I was told they would put me on the next flight. I had to go to TAP information desk. They didn’t give me a voucher they just said they would put me on the next flight. At the desk I was told I had to punches a ticket. The woman said buy it online because it’s cheaper. It in fact was not cheaper. But I had gotten out of the long line that formed so I paid 200$ for a new ticket. At a later flight, not the next flight. I had checked my bag and was told it would be on my new flight. I was then bumped to an earlier flight and was told my bag would also be on my flight. After landing in Madrid loosing a day in my hotel i landed without my bag. They didn’t load it on any flight that day. It arrived in madrid the next day. Essentially ruining the first two days of my vacation. I’m now seeking compensation.
The person at the checkin was very helpful. We couldn’t check in through the keyosk, but the agent was very helpful.
Everything went as expected. Luggage arrived at my same destination and nothing disturbed my vacation.
Flight being delayed for 35 minutes had me lose the connection to my transport
Our flight was delayed an hour and take-off was also delayed. Then our luggage was misplaced upon arrival causing a lot of stress snd more delays. We arrived at the hotel almost 5 hours later than anticipated and had to cancel our plans for the day. Overall a very bad experience. We will not travel with Portugalia in the future.
We Boarded the plane in the middle of the airport field . We were shuttled and climbed up the stairs, to board the plane,
Disastrous boarding. Entered air bridge only to descend stairs and enter a bus. Plane had insufficient storage, was old and chair recline was damaged. Air stewardess was sullen.
Boarding was late by 30 min due to a bus missing to take us to the plane... And then the flight was delayed by about 90 minutes, in a 60 min flight
O comissário não nos serviu bebida no jantar. Quando voltou somente serviu água.
Without any prior warning, I was seated in a row just in front of an exit row (27F), and I had no idea that my seat would not recline. However, the person in front of me did recline her seat, reducing my space. And because I could't recline to regain some space, it was my WORST flight ever.
Terrible boarding procedures in Madrid. The airplane barely has any legroom and I am 68 inches.
Not bad but they lost 2 of my bags when I got to Florence
Couldn’t get boarding passes online, delayed an hour, and smallest amount of space on board I’ve ever encountered for such a long flight.
Iberia airlines was late on every flight I had. It was very difficult to communicate in English with iberia airlines and airport employees.
Well my luggage was damaged and they lost the plastic cover. I need to file a claim and I would like for someone to follow up with me on this. Thanks.
Service and food were excellent, could have been more info in English.
One of our bags did not make the connecting flight in Madrid. We have not received any word today on its location. Seats were so narrow and uncomfortable!
Our flight was at 12:30 but we couldn’t check in till 10:30 because there was no staff working. When they finally arrived, there was a long line of people waiting to check in. They definitely need to be prepared at least a few hours ahead of the flight to be able to check people in. We’ve been there since nine in the morning. After we were checked in and went up to the gate, the staff was very nice. We were supposed to leave at 12:30 but we didn’t leave until later. When we arrived at Madrid, we had to run to our gate so we wouldn’t miss our connecting flight. The time that we got to our gate, they were calling last call for the flight. We were all out of breath from running and the lady that was taken our boarding pass and passport to scan before entering the plane was very rude. She told me to stop breathing on her and that she understood it was from running, but it’s a hygiene issue. I was embarrassed and felt degraded. All I could do was look at my husband. He couldn’t believe that she said that, the reason we were breathing hard in the first place was because of her airline that she worked for was late, which caused us almost missed our connecting flight. I was trying to catch my breath from running I couldn’t just stop! The staff on the plane were very polite. We got the premium economy and even though are seats had more room it didn’t look much different from economy. Besides our meals and snacks if we asked for any drinks, we had to pay for extra drinks. We got the same meals as economy. We had to still walk all the way to the back to use the lavatory because we were not allowed to use the one near us because that was for business class. I honestly don’t think it’s worth paying for a premium economy with Iberia. I wanted to do the tax receipt in Madrid from all the purchases we made in Spain and Portugal, but since we had a run our gate, we didn’t have time to do that. I did like that the flight had different meals for my three year old. We probably won’t travel with Iberia again.
paid for premium economy, and it was a waste of money. Got slightly more legroom and that was it. Definitely an inferior product to their airlines premium economy. Service was rude when you could actually get it. Never again
There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.
Good news was that Bag Check was open two and a half hours before the flight, which is essential with the chaotic immigration process. Flight was okay, but sitting at the back of the aircraft, 3 overhead bins on both sides were filled with crew bags and other misc items, so we couldn't put our cabin bags anywhere near us. To add insult, twice the crew managed to drop items that they were taking out of the overhead bins onto my wife's head, who was sitting in an aisle seat.
The true is that travel from London to Faro on 11/12/2025 by BA was cancelled, so I did not go to Faro, so i did not board easy flight. The mediocre qualification to you was because even when i bought an insurance, i could not change date neither obtain reimbursement. It could be ideal if you do something in order for me not to lose the purchase Thank you
Liked. The check-in was pretty quick as they had 5 desks working.
We boarded and then sat on the tarmac for an hour….probably not E Jets fault. But the gentleman that checked us in and took our luggage was exceptionally friendly and calming for early morning/ confused passengers. As always, it’s the people that make or break an experience, right?
I was hesitant to book with a low cost airline due to previous experience but Easy Jet surpassed my expectations. I would definitely book a flight with them again! Seemless booking, upfront about baggage fees, professional, and helpful staff.
Well Is extra charge for everything and other companies include that and the price.
easyJet need to ensure that whether pre-booking seats or not children aren’t split from their parents the crew spent the majority of boarding asking passengers to move to accommodate two families. Surely the system identifies minors on a booking !!!!! It was all very frustrating to watch and caused delays which I’m sure cost easyJet more in the long run rather that automatically allocating families with minors seats together automatically.
The communication about the delay could have been better before and during the flight. Also, this online form could have less bugs. It is almost impossible to type in this window.
With stairs on a rainy tarmac, EasyJet flights are ok for younger travelers with backpack only. Seniors with mobility issues find it challenging 😰. However, the crew and disability assistance folks at both ends eased that discomfort as much as possible for their various roles. Kudos to airport and EasyJet employees for their kind service.
