Swiss messed up a Geneva-Zurich flight on a day with perfect weather. Then they didn’t even let people with almost no time to catch connections disembark first. Finally, luggage missed the connection of course and it took almost 24 hours for it to be delivered. We lost a whole day of vacation stuck in the hotel waiting for it.
I am submitting this complaint regarding the way our reservation was handled and the significant financial and personal hardship it caused. The airline changed the departure time of our original flight, making it impossible for us to make our connecting flight. This was not caused by any action on our part. After the schedule change, we spent considerable time working with both the airline and the travel company to find a reasonable alternative itinerary. Unfortunately, no meaningful assistance was provided. Instead of accommodating us on another suitable routing, we were repeatedly told that our only option was to accept a refund. This was not a reasonable solution. We had purchased these tickets months in advance, and by the time the airline canceled our itinerary, airfare had increased dramatically. Because we had no workable alternative, we were forced to purchase completely new tickets with a different airline on a different route. The replacement tickets cost us approximately $2,000 more than our original reservation. In addition to the unexpected expense, the new itinerary was longer, less convenient, and caused us to lose an entire week of planned family visits. The financial loss, disruption to our travel plans, and countless hours spent trying to resolve this matter created an extremely stressful and disappointing experience. Throughout the process, we felt that the airline simply tried to push us toward accepting a refund rather than taking responsibility for the consequences of the schedule change or making a genuine effort to accommodate us. We respectfully request that this matter be reviewed and that the airline provide appropriate compensation for the substantial additional costs and losses we incurred as a direct result of the schedule change and the lack of reasonable assistance.
The food could have been better but everything else was superb.
The premium economy seat was the wurst one I have ever experienced
Very unprofessional treatment of customers - boardring on being unethical. Only cares about money and not the customer. If you use the swiss brand, you should deserve it - now swiss air doesn't deserve the swiss brand.
Best international flight I have had in a while! Far superior accommodation, services, food and general experience compared to U.S. airline companies.
Very nice crew and great food. Easy to board just wish the flight could be shorter or seats more comfortable or more room to walk around when you get cramps in your legs from sitting so long. Crew was great and attentive and really was good food.
The flight was generally good but was delayed departure meant a very late arrival for a connecting flight.
Delayed 30 mins Forced to check in my carry on luggage
No fault of the crew, but the the rear lavatories were closed the entire flight. The front lavatories were blocked off for the first part of the flight by the food cart. Then some minor turbulence occurred so the fasten seatbelt sign came on for the second part of the flight. Heroic containment engaged! It was not fun.
Club Europe is always lovely. I really enjoy everything about it. One thing that has changed in recent years though, is the swap to Prosecco from Champagne in the lounges. This is really disappointing. I really don’t like Prosecco, and always looked forward to a lovely glass of champagne in the lounge. Is it possible to change back? It does make the whole experience a little more of a luxury experience.
They need to improve their service at the airport. Rather than a bus, they need to park the plane at a station like normal airlines to so passengers can just walk out of the plane into the airport and catch their next flight
Flight was cancelled at the last minute with no explanation. No viable alternative offered and zero customer service support. Totally useless.
My experience was very disappointing. Firstly I was unable to check in using the kiosks. Secondly even though I purchased a flight with one checked bag, I was told at the counter that a checked bag was not included in my flight booking. And I had to pay for my bag. At the check in counter, the airline representative was very arrogant and demeaning. She insisted on charging me £140 for the luggage. And said it was an automatic charge calculated by the scale. This didn’t make sense to me. As it was 0.5 kg overweight. Which only required me to remove 2 bottles of water. Having an extensive flight schedule that involved multiple flights included NY and Brussels, this leg of my flight was the most stressful and unpleasant.
My luggage never arrived to Zurich. They can't confirm when it will arrive
Updates from pilots about delays would make them less frustrating.
Almost 3 hour delay. First because the crew was late. Then a technical problem with the airplane.
It was a short flight but all worked well. Crew was excellent
Got away on time, comfortable flight. Landed into thick fog at Zurich with no concerns.
Of 5 bags that we had in our group only 3 turned up at our destination. That was over 24 hours ago and it looks to be another 24 minimum before we see the other 2 bags. Communication has been terrible.
