Daily cleaning, installation of cabin HEPA filters on flights from Lucknow
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 23h 00m
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Scores according to KAYAK customer reviews
Pros: "This is a state run airline. The only thing that was good was the itinerary."
Cons: "The gentry always sucks"
Cons: "AirIndia did not support me at all in this emergency situation of corona. very disappointing."
Pros: "We didn't like anything. We booked the ticket in advance, and they didn't inform us about the time change (plane departed 2 hours earlier than the mentioned time in the ticket). On top of that, the staffs were rude and blamed us for missing flight. After a lengthy discussion, they booked for the next flight. For the next flight (1 am), we waited for the wheelchair after getting the ticket to get to the TSA clearance area before boarding the aircraft. After 2 hours wait, one of the airport staff asked to walk to the security area (several senior passengers had difficulty walking) because it was too close to the boarding time, and no one came with the wheelchair. Very disappointing experience with Air India!"
Cons: "Everything from the basic! The staff surely needs a prompt training in customer service and teach them how to communicate courteously with customers. Need more training to handle issues similar to what we faced, learn how to escalate to their supervisors rather than standing and smiling, and saying that "we cannot do anything at this time." Teach them how to offer free upgrades in this situation, even for the next flight or future flights."
Cons: "Better quality of food"
Cons: "It was late and misssd my coknextin"
Pros: "The food coming from India was a notch above the food going there, perhaps because one is prepared in India where it is more economical to supply. I would definitely take the airline again, because of the value/price."
Cons: "The restrooms need more attention and the entertainment system has some glitches."
Cons: "Justfly is a scam. Lately prices have also been highest on kayak. I trusted this platform for years and always used it as the first any only option for search but I guess once Expedia bought it it’s just a lousy company."
Cons: "The screen on my seat was inoperable so I could not avail of the entertainment"
Cons: "Aircraft was smelly"
Pros: "good service."
Cons: "no paper towels"
Cons: "Though it was crowded but passengers were not courteaous to each other. As soon as flight landed everyone were rushing to get out without caring of others"
Cons: "1. Entertainment box didn’t work and no response from crew. 2. No pillows and when asked for one, reply was there are no pillows. 3. No one comes with water and No water kept in the intermediate stations. 4. Overall, a horrible experience."
Pros: "Fast check in and arrival on time."
Cons: "No entertainment."
Pros: "best Connecting flight"
Cons: "Media player was not working"
Pros: "We were delayed for so long we missed our connection. They did put us up in a hotel for the night, though."
Cons: "Every time we asked when the flight would actually board, they just added 15 minutes rather than give an actual time."
Pros: "CREW GOT ME A WHEELCHAIR SMOOTHLY WHEN REQUESTED."
Cons: "I WAS NEVER TOLD MY DOMESTIC FLIGHT WOULD DEPART FROM THE CHENNAI INTERNATIONAL AIRPORT!!"
Cons: "Every thing"
Cons: "Remote control for entertainment system did not work in Business Class. No entertainment for 14 hrs.!!! Seat did not recline fully, foot rest not working properly."
Pros: "Good Crew"
Cons: "Late flight, lost the next connection"
Cons: "Checkin counter queue to get boarding passes was too long. Queue management was poor. Many staff members walking around doing nothing to help waiting customers. Chit-chatting with each other and laughing around while customers are waiting to get service."
Pros: "Service was ok. Seems like the crew was trying. But service does little if there is no maintenance"
Cons: "Entertainement systems don’t work. Headphones doesn’t work. Overhead lights don’t work. Horribly old planes To top it off we were stranded on the runway for 2+hours st arrival jfk"
Cons: "Even after providing infant food option at time.of booking and selecting the same, there was no infant food in more than 12 hour journey and provided food was.spice so infant could not eat. This was SHOCKING and UNACCEPTABLE."
Pros: "Tasty food and served at the right frequencies."
Cons: "Several inflight entertainment consoles were broken. I suspect that air India is contributing to the overall sales of tablets and iPads by leaving parents with no options It is a 14 hour flight. At least ensure that people can watch a movie."
Cons: "The TV entertainment did not work in both legs of the journey. Especially when I was traveling with a young child, this was very challenging as there was no entertainment for us. Seats were old and the controls for light and the TV didn't work. It was frustrating to not have the light when trying to get anything out of the bag or find something. Also lights were randomly switched on and off on the flight. The seat belts didn't work."
Pros: "over an hour late with no communication or notice. nearly caused me to miss international connection. No air india staff were available at Lucknow airport without exiting security."
Cons: "The TV audio did not work at all. Hence TV was not used."
Pros: "Very comfortable..boarding, crew, landing...everything was smooth"
Cons: "Food could have been better..were given cookies and juice."
Pros: "Good service"
Cons: "Good snack provided"
Pros: "on time and direct routing. cheaper connection in India.As always, there was one broken bathroom."
Cons: "Broken parts everywhere. poor food choices. Veggie meals only. controller barely worked.headphone jack loose. poor announcements."
Cons: "the TV was out of order"
Pros: "The aircraft is beautiful. Enough leg room."
Pros: "It's a direct flight to Chicago. That is the only think that attracts me towards air india. Otherwise, it sucks!"
Cons: "From Lucknow to Delhi, the flight was overbooked. I and my 4 years old was given seats which were already booked for other passengers. I had to stand in the aisle for about 20 minutes with my toddler until the crew sorted all the confusion. Instead of offering some help while waiting with a kid and cabin luggage, the crew wanted me to make sure there is space for them to move around. After arriving at the Delhi airport, I realized that my and my daughter's seats were not together. Seriously??Do I need to request for adjacent seats when travelling with a 4 years old? Isn't that obvious? May be not, for Air India employees... With her + Cabin luggage, they made me walk from international to domestic terminal to get our seat issue sorted. After I lost my patience and temper, I finally got seats together otherwise I was told - Sorry! Flight is full, so we can't do anything. Nothing unusual, Pathetic experience as always. I know I am wasting my time even by writing this review but I have to. Civic sense, customer service and humanity is what we Indian lack badly, so don't have much expectations anyways."
Cons: "Food could have been better..They served biscuits and mango juice"
Pros: "Everything isok when back delhi to jfk one airhostes bad attitude"
Cons: "No through check in. We weren't allowed to transfer internally and were diverted to the external check in counter and even there the flight was "not yet open" which meant we had to sit around for a while for the flight to open so we could check in !!!!!"
Pros: "it was fine for an hour flight"
Cons: "worn out seats. dirty."
Pros: "Air India was great for both international & domestics flights. AI planes are in bad need of refurbishing but the staff, service and food was excellent."
Cons: "Interior of the plane needs some refurbishing."
Pros: "It took off and landed safely."
Cons: "Baggage restrictions cost travelers $100s of dollars if India is only a stopover when visiting other near countries. One light check in was all that was allowed. Our group was on a medical mission and had to have a bag for our clothes and one for medical supplies. It cost over $800 for 6 of us to have the medical come with us to Nepal. As humanitarian volunteers, that money comes out of our pickets. There is no reimbursement from the sponsoring charitable foundation. We could check both bags for free from the US to Nepal, but because we had to have a layover in India, Air India charged for one of the bags. There was no other airline option available to avoid this cost."
Pros: "basic airfare...basic service...basic flight. Point A to Point B"
Cons: "basic airfare...basic service...basic flight. Point A to Point B"
Pros: "plane did not crash"
Cons: "crew wasnot customer friendly"
Pros: "Service was great. Pilot explained everything."
Cons: "I flew air india 3 times this trip. All flights were late or postponed (5 hours in one case, 2 in the others). Crew were unfriendly and in one case rude, planes are old and uncomfortable, no safety briefing on one flight. The airline is unprofessional and generally miserable"
Pros: "Dirty and smelly interiors! Never gonna fly again"
Pros: "Nothing much except seats."
Pros: "Timely and relatively painless boarding"
Pros: "The proactive decision to upgrade me to Business Class on my birthday. Early take off and early arrival."
Pros: "I like some thing : 1- the air is on time . 2-food"
Airlines flying from Lucknow have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Lucknow
Masks required on board, masks provided on flights from Lucknow
Social distancing seating
Middle seats unavailable to book on flights from Lucknow
Testing for antibodies, testing for symptoms for flights from Lucknow
Waiving of change fees. Search flexible flights from Lucknow