Daily cleaning, installation of cabin HEPA filters on flights from Madrid to Prince Edward Island
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Scores according to KAYAK customer reviews
Pros: "Crew was great!"
Cons: "Flight was delayed 3 hours"
Pros: "I lost my phone in the taxi and Javier offered his cellphone and spoke to the taxi driver to get it returned to me (I didn’t speak Spanish) before my flight."
Cons: "Flight was delayed. On board, the seats were too small as per usual with Air Canada’s seating configuration. They tend to pack the cabin with as many passengers with little room."
Cons: "Too many pasengers had carryons. Lots of confusion on the plane for storage"
Cons: "Stuck in the last row with no recline. Seat should be discounted."
Pros: "The only problem was that I could not check in till morning 4 hours before my flight. Everything else was great"
Pros: "on time"
Pros: "I was reading so much about how cramped and uncomfortable the seats on Air Canadas 787's, but I don't think their product is any worse than most other economy class products out there."
Cons: "Their "continental breakfast" was a dry piece of banana bread and yoghurt. No jam, butter cheese or other spreads to compliment with your bread. Most disappointing "continental breakfast" I have had on a plane!"
Pros: "The crew on the flights was great over all but everyone else that we encountered seemed confused, rude, and/or uninterested in helping anyone."
Cons: "Multiple times on the trip we were told one thing only to be told the complete opposite by someone else a short time later. No two teams seemed to have any clue what the other was doing and there seemed to be no overarching strategy or systems in place company wide. We have flown with a baby many times on my airlines and this time was by far the worst- they do not seem like a family friendly airline at all."
Cons: "Very cramped like sardine tin. Not enough flight info boards in airport and they were hard to read m"
Cons: "delayes again....."
Pros: "I liked the exit row leg room. Not a big fan of the dreamliner layout, but they were very affordable."
Cons: "There was a 12-year-old seated next to the exit door. They tried to exchange his seat with other people in the exit row, but no one agreed to it. However, there were various open seats in other rows, some with 2 empty seats side-by-side. It baffles me that he could not move to another row."
Pros: "Due to late arrival of earlier flight employees were on hand to personally assist with our boarding. Plenty of liquids offered to keep hydrated. Lactose free meal had plenty of fresh fruit. Flight attendants were friendly and helpful. On time flight made further connection easy."
Cons: "Bathrooms tend to get very dirty with the over use on longer flights. The bathrooms need the occasional inflight cleaning."
Pros: "The plane took off and landed on time."
Cons: "The food was terrible and the staff were in there own world and not particularly polite. Hand luggage was not managed so the bins were rammed. Some people had 3 pieces of large hand luggage. Food was the worse I have had on any flight. I would rather pay and have something edible. On 2 of my 3 flights the staff were so wrapped up in there own life's, they did not manage to finish the safety checks before taking there seat. Overall a poor experience."
Pros: "Friendly staff"
Cons: "Old plane, no in flight entertainment"
Pros: "It was a fine international flight. Service from flight attendants was good and amply offered throughout flight."
Pros: "EVERY efficient boarding. The plane was almost an hour late to our gate, but we were done boarding only 15 minutes after the original takeoff time."
Pros: "Everything was fine"
Pros: "Of the five planes we were on, all but one had comfortable seating (I'm 6'1" tall)"
Cons: "The lady helping us through the Toronto airport between flights made my wife cry. We had to stop to go to the restroom on the way to our gate, and the lady complained when I waited to go in after my wife came out. I told her I was going to do that, but she was apparently pre-occupied when I told her, because she was looking right at me when I said it. I then told her that I had let her know that was my plan, but she denied it, then told my wife she was just one of a hundred people. This left my wife in tears. This was a stain on an otherwise good flying experience, but it' tarnished the whole."
Pros: "The people at Air Canada were friendly and clear with what was going on."
Cons: "Flight was delayed even though the plane was at the gate."
Pros: "The plane was very comfortable. There was ample room for carry on luggage. There was many options for entertainment. The staff was friendly. In addition, there was a good amount of food. Overall, very pleased."
Pros: "Our flight went by quickly, as the seats in Economy were very comfortable and the crew was very kind and accommodating. There was a great selection of movies and TV on the individual entertainment screens. We would definitely fly Air Canada again."
Cons: "Nothing- one of our best international flights!"
Pros: "Nothing except the plane was able to fly!"
Cons: "Old plane: Old seats No entertainment screens need to rent a mobile device -> this is sooo out of touch with reality of standard flights that it is even embarrassing to mention or to write it! BTW: My fellow flight companions did make fun of this during the entire flight! Not good."
Pros: "My flight was on time"
Pros: "Smooth boarding and direct flight"
Cons: "Problem with heating and no blankets"
Pros: "Flight was ok, the aircraft was in excellent condition. The food was also very good."
Cons: "The flight information stated that the flight was a Lufthansa flight when it was actually an Air Canada flight. That caused some confusion and possible delays at the Madrid airport."
Pros: "Stuff was pretty friendly,"
Cons: "Flight was 2 hours delayed, food was not very good and they didn't have enough chicken options when our turn came. Movies/TV selection was very limited."
Pros: "Fast flight, boarded and landed quickly"
Pros: "The crew members were very attentive and welcoming."
Cons: "Like last year both flights going and returning had long delays making the boarding experience really poor."
Cons: "I never received an e-mail to check in, and by the time I remembered (morning of), this resulted in me not having a seat assigned on my ticket. This caused a lot of needless stress, though to Air Canada's credit, they got all those waiting for a seat assignment on board. On my return trip, I did receive an e-mail - luckily, as the flight was overbooked again."
Pros: "Attendants were friendly. Equipment comfortable, many entertainment options."
Cons: "Long lines for boarding, continuous calling of 50+ passenger names while boarding lines congested the gate."
Cons: "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."
Cons: "The entertainment was non-existent unless you had an Apple device or paid the $10 to rent one for an hour or so. Really disappointing considering other Air Canada flights."
Cons: "Our flight was delayed and we lost our connection flight"
Pros: "The first meal on my return flight was correct"
Cons: "The second meal had cheese in it and I took a bite before I noticed. They gave me a new one but didnt seem bothered by it. Dietary restrictions NEED to be taken seriously, thank god I'm not, but some people are deathly allergic. This wasn't the first time they messed up my food either."
Pros: "I liked my seat in the back, the crew, the movies, and the food."
Cons: "The two different technical issues they had that made us leave almost two hours late and caused me to miss my connecting flight."
Pros: "Was really tired as just arrived from Tokyo, but it went well. Folks nice."
Cons: "Airport signage and boarding was a bit confusing, as our announcements overlapped with the gate next door and couldn't tell difference easily."
Pros: "The customer service desk at Lufthansa/Air Canada did help us set up additional flights for the next day."
Cons: "Since we missed our first flight to Toronto, we missed this flight to Atlanta."
Pros: "flight was smooth and on time."
Cons: "Maple Leaf Lounge at Pearson airport was shabby. We expected a bit more than soup and gherkins, but that's all that was available, except for some dry nacho chips. No electrical outlets. Indifferent staff. Shame on Air Canada! We have visited airport lounges all over the world and this was by far the worst!"
Pros: "Relatively comfy economy class seats, great in-flight entertainment, decent food and plenty of beverages served by kind and professional attendants."
Cons: "Only negative was a significant delay."
Pros: "Seating in two's very good."
Cons: "Both going and return had to wait an extra hour."
Pros: "Linda the Air Canada check in Agent at the Priority desk in Calgary was the best Check in Agent I have ever dealt with in over 20 years of business travel. I was with my family and she even made a special effort with my two Granddaughters that they are still talking about today. She is the reason Air Canada still has ALL of my business every year"
Cons: "Did not have any monitors 9 hour flight with nothing to view"
Pros: "The flight crew was pleasant and helpful, providing water throughout the flight."
Cons: "AirCanada did not schedule a long enough connection in Montreal. Procedures were not explained well, either. I had to run to my gate to make my connection because it took over an hour for my checked luggage to be approved so that I could go through Customs. I was not the only person who experienced this problem. Several people on my flight missed their connection, and several still waiting when I left were in danger of missing their connection. I have flown on other airlines through other cities internationally and never experienced this type of issue."
Pros: "Everything was basically on time."
Cons: "Air canada should still give snacks like west jet."
Pros: "Seats were wide and very comfortable"
Pros: "The direct connection between Toronto and Madrid, since we travel at least once a year or more to Spain The staff on ground and on board were simply excellent, communicated well in Spanish, French and English The food and drinks (wine) were excellent and plentiful."
Cons: "The coffee could be a bit stronger (Spanish style)"
Pros: "Flight crew was excellent. Great service & comfort."
Cons: "Delays, waiting with little explanation."
Cons: "Moving through security and customs in the Toronto airport was incredibly slow, with 4 or 5 checkpoints, all with lines. Staff were polite but there were not enough of them. We almost missed our connecting flight, and our bags apparently did miss it, because they have not yet arrived in Chicago (see previous comments). Air Canada should have seen the problem in terms of timing with the connecting flight and expedited better. Will try to avoid Air Canada in the future, especially if there are connections in Toronto."
Cons: "crew are polite but cold and strict. it was a night flight and they were very noisy when serving the food."
Airlines flying from Madrid to Prince Edward Island have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Madrid to Prince Edward Island
Masks required on board, masks provided on flights from Madrid to Prince Edward Island
Social distancing seating
Middle seats unavailable to book on flights from Madrid to Prince Edward Island
Testing for antibodies, testing for symptoms for flights from Madrid to Prince Edward Island
Waiving of change fees. Search flexible flights from Madrid to Prince Edward Island