Pros: "The seat was comfortable."
Cons: "There was utter chaos at pre-boarding. The snack was tiny. A flight attendant was rude. My seat assignment was changed without my consent."
Pros: "Everything but the flight it self was ok."
Cons: "The weather"
Pros: "see previous comments"
Cons: "see previous comments"
Pros: "The entire experience was great. Flight was at 1 got to the airport at 1208. They got me and my oversized luggage on the plane in time for take off."
Cons: "The meal was a pasta with no protein. While delicious, along side it’s compliments of a salad, bun and yogurt, it was no bueno for someone avoiding carbs. Obviously a pathetic comment but one none the less."
Cons: "My baggage got destroyed and they did not wanted to refund it. (I am not sure if it was the correct flight). I submitted a claim but thet rejected it."
Pros: "Plane is nice"
Pros: "Crew pleasant & food good"
Cons: "Seats not very comfortable or adjustable"
Cons: "This part of the flight was good, Mexico City to Los Angeles was terrible."
Pros: "Same as my previous answer"
Cons: "Same as my previous answer"
Pros: "Nothing at all, we were left in Mexico with an under 2 years old boy. Reason, apparently we were late but we were not and simply Aeromexico probably oversold tickets and put others in our seats"
Cons: "To resolve our problem. Supervisor was so disrespectful and treated us so badly we had to get ao mad at them so we could get at least a hotel to spend 17 hours until our next flight which they wanted to provide"
Cons: "Entertainment selection was mediocre."
Cons: "Flight delayed. They were moving us from door to door. My connecting flight was delayed too. The flight was supposed to leave at 1am when ended up leaving and hour past that plus a lot of children were traveling in that flight and I don’t think it was okay to be moving all these families around from door to door. It was 2am this children needed to be sleeping on Thebes plane that was supposed to leave at 1am. Really disappointed."
Pros: "I didn’t like the fact that it took forever to get here we had to wait 21/2 hrs to get here"
Pros: "The cabin was kept quiet, dark and orderly for the night flight."
Cons: "Same as above. The seat in economy is truly an endurance test. No way to go to sleep."
Pros: "They were pretty much organized."
Cons: "The food. Some Mexican touch could be appreciated."
Pros: "COmfortable seats and great staff. Food was the most bland that I have experience on Aeromexico but they all can't be home runs."
Cons: "Entertainment system had malfunction and was down for half the flight. Leaving me halfway through a film (pet peeve)."
Pros: "Love the comfort and room of the seats. A plus to have charger station in your seat"
Cons: "Staff not so friendly. Not giving us enough attention"
Pros: "Was all good even saw a couple get in the toilet for the mile high club!"
Pros: "Everything once we boarded"
Cons: "Customs, Mexico City airport was awful. Had to deplane on the runway, load busses, wait,wait some more. Super long lines to get through customs. Wrong info on departure gate. No signs, very poor information."
Pros: "Flight had no major inconveniences or mishaps."
Cons: "Paid $150 more for AM Plus. Not worth it."
Pros: "Mileage was credited to my account of SKY TEAM immediately. Many movies are available."
Cons: "The shelf between two seats were not clean. I asked a young steward to clean the shelf. He cleaned it later."
Cons: "We were delayed 7 hours and offered $10 USD in food to compensate"
Pros: "Fast boarding, decent seat space (AM+), fast, courteous staff"
Cons: "I paid $14USD for internet assuming the USB charging ports worked, only to find that they did not, getting only 15 minutes of my 6 hour flight!"
Pros: "No waiting at the counter. Personal assistance. TSA preference. Free coffee and cookie.Thanks!"
Cons: "Small seats."
Cons: "It was too cold on the plane."
Pros: "Overall planes were ontime Staff pleasant. Tv entertainment was certainly adequate"
Cons: "Food was terrible Both trips a bun with mystery meat and cheese And a pudding on the side My last overnight trip my seat didn’t recline making sleeping almost impossible"
Pros: "Regardless of the problems I had. the ticket agent was nice and tried to find the best situation to please me and my family so we can all board into the same plane"
Pros: "Crew was very nice."
Pros: "Everyone was happy nice attentive excellent service"
Cons: "The. Way They handle the delayed of our flight due to weather in tj , We landed nice and safe excellent crew thanks We love Their service They really care"
Cons: "Delayed hours, both on my flight to Managua and from Managua. Going through customs and having to pick up your luggage and the go back through security is annoying. What do they think has changed since the last security check? The seats are small if you have long legs. The food is not good, but I guess what airline's is?"
Pros: "Confortable seats, food on board and free! Nice service"
Cons: "Mexico Airport can be confusing. You have to be prepared to ask Aeromexico’s staff for help. They are very helpful though!"
Pros: "Crew was very nice, lots of movies and kids shows to choose from on the plane"
Cons: "Flight delayed, missed connecting flights, very little communication about delays etc. Terrible turbulence for 3 hours, food was not good at all. Don’t eat breakfast"
Cons: "I bought a Business fly, they change the aircraft, no motive in advance. And they del did not offer nothing. Moreover, they try to hide it and denide, to see if you do not react."
Pros: "The crew was very nice."
Cons: "The screen at my seat did not work. Nobody told me why or mentioned it to me. While I was sleeping a flight attendant took away my tray of food before I was finishing eating."
Pros: "The airplane had entertainment choices. It was a nice entertainment system with recent movies."
Cons: "There was an hour delay on one of the flights and we were not notified. We had to ask around to find the information we needed."
Pros: "When you connect out of Mexico City, the food is always fresher and more protein-rich. Yum!"
Cons: "The screens in the seat backs are a little dated and low-resolution."
Cons: "Stated "free wifi" on plane by the door entrance. But once seated and trying to log in. You have to pay. So it is not "free" In my opinion that sigh is false advertising."
Pros: "Inside the plane the food (COLD SANDWICH) has a horrible and monotonous taste . Outside the plane the service is poor. You meet aggressive people without any clue of courtesy. I saw disable passenger without any attendance when wheelchair was requested.They don't have any idea that you are part of a business industry with many competitors. I will never recommend in my community to use your services. You are the worse of the third world."
Cons: "I experience an incident that affected emotionally my family. One hour after depart from Mexico City, the fly attendance announce that we need to land in Guadalajara for safety/security reason. You removed a youth passenger without any strong and fair reason, because he was unlucky this day: He was accommodated together with 2 members of a middle east family that was logically to be filled by the 3. he touch friendly the kid near him and his father that was in different place??? react negative against this normal gesture of the youth passenger. Why you didn't put the entire family together from the beginning?"
Pros: "Help from attendants"
Cons: "Too crowded"
Pros: "Hatted !"
Cons: "Extremely disappointed. The flight was cancelled and next day it was delay for about 2:30 hrs and they let us waiting inside of the plane got about 1h 30 min . I will never use air Mexico again"
Pros: "I have accommodations paid after having my flight canceled."
Cons: "Lack of organization and information which caused delays to passengers after having the flight canceled."
Cons: "The lady at Aeromexico was rude and yawned in my face twice. she charged me for my luggage twice and told me to deal with it once I get home"
Pros: "it was a good flight, very comfortable and with many ammenities that helped to make and easy trip"
Cons: "Delay of two hours in Mexico City airport. We didn't know why but the aircraft was on ground."
Pros: "La amabilidad y la atencion."
Cons: "La música muy aburrida."
Pros: "great customet service on phone and at airport"
Cons: "When a flight is scheduled for a customer, connecting flight to another country, I highly recommend you all give customers with at least two hour layover. I missed my flight because I was not informed I would have to grab my luggage and recheck them. This is a nightmare!"
Pros: "The entertainment system... Although had my own.. The screen was large and selection was good from what I saw around me."
Cons: "Nothing much. Was full flight but nothing they can do about that"
Pros: "The crew was very nice and accommodating. Snacks, meals and drinks were provided, as well as onboard entertainment and plugins."
Cons: "Nothing. Great trip!"
Pros: "This was a prompt, well organized flight. In-flight entertainment on AA is always decent."
Cons: "Sat on runway for 30 Minutes at the end of the flight."
Pros: "Comfortable seats and functional entertainment"
Cons: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Cons: "plane was very cold"
Cons: "Full flight, but exceeded expectations"
Cons: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"
Cons: "Mechanical issues late 16 hours, no compensation only breakfast voucher slept in a cot in airport lost luggage."
Pros: "They had the AC on while we were waiting on the plane at the gate for 1.5hours"
Cons: "That the flight was delayed for 2 hours, information was inaccurate/missing, they knew we'd miss our connections but did nothing except, "they'll deal with it in San Francisco" and when we landed there was no one in sight to help us--no escorts/expedite to gates, no one to tell us where to get rebooked, and after going back and forth between terminals, waited in line an hour to get rebooked on a series of flights that would get me in 22hrs later after my original flight."
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Cons: "No window at the window seat"
Cons: "New AA internet is NOT good. Much prefer GoGo. Otherwise a great flight."
Pros: "efficient boarding process, friendly crew"
Cons: "boarding time was delayed, too hot, seat was in the last row middle, crew delayed the flight unnecessarily by trying to seat a family together, lights were on when people were trying to sleep at midnight"
Cons: "Didn’t make the flight because of previous flight was delayed"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "Very attentive crew"
Cons: "Boarding gates"
Pros: "The boarding process and its ease"
Cons: "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Pros: "Before I knew it we were landing. Good flight"
Cons: "The meal had no dessert. The coffee had run out and they promised to return and never did. I had to remind the hostess about an hour later."
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Cons: "Asked for ginger ale, was not given one"
Cons: "Plane was late arriving from California because of mechanical problems. Then we sat on JFK runway waiting to take off. Pilot said we'd be taking off in about 9 minutes. A half hour later we took off. In the middle of the flight a loud horn went off in the cabin. It lasted for about 20 seconds. It was really quite alarming given the earlier mechanical problems. No explanation ever given."
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Cons: "Terrible delays entirely their responsibility. No attempts to accommodate. Single worst travel experience I’ve ever had."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Cons: "Late , didn't make it on our flight back to Santa Ana"
Pros: "On time. No delays. Smooth landing"
Pros: "Did not even have food for sale was given a cookie for 4 hour flight and food services at airport was closed so this was pathetic and miserable finally three immigration officers for 4 international flights so we waited for 2 hours"
Cons: "The whole trip was miserable..., flight attendant and pilot were the only nice thing about this trip"
Pros: "Enough leg room. Free movies"
Cons: "Nothing really"
Pros: "Great crew"
Cons: "FLIght delayed"
Cons: "Seat back in front of us broke. So my partner and I had to move to other seats during landing."
Pros: "Nothing - the flight from Chicago to Philadelphia was delayed by about 2 hours. Luckily, was able to get the flight switched to a Chicago - London direct flight."
Cons: "The connecting flight from Philadelphia to Manchester would've been missed. So, American Airlines booked the same flight for 24 hours later. Luckily, they offered a different flight. Due to the flight changes, the prepaid ground transportation from Manchester to Leeds wasn't used. Transportation from London to Leeds had to be purchased at a much greater additional expense."
Cons: "Plane had not been cleaned"
Pros: "They cancelled this flight."
Cons: "I had to fly to a different city in order to get home."
Pros: "The flight departed on time, the boarding was super quick and the whole flight was great and comfortable. Friendly crew members. Smooth flight."
Cons: "I paid for a more comfortable seat around US200 (16L) the day prior the flight, main cabin window seat with more space.They changed planes I guess and row 16 was gone so the assigned me another one on main cabin aswell with more space (15J) but an aisle, which I hate and that was the reason why I paid for a window seat in the first place. No effort to get me a window seat within main cabin when I claimed, nor reasonable explanation on why they did the changed."
Pros: "Super smooth flight that arrived on time. Nice crew."
Pros: "The crew we're very pleasant & friendly. The flight was on time even though we sat in the runway for a bit."
Cons: "Having to pay 3 Euros for a cup of coffee. And the seats were very uncomfortable."
Pros: "Entertainment and creature comforts are great on these planes."
Cons: "The seats are so uncomfortable"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Pros: "1. Let me check in online but NOT my wife ... we are both Advantage Gold & TSA pre .... wasted 2 hours on the phone with idiots in their Manila call center 2. An ancient plane, cramped seating, wretched food. 3. An hour late departing JFK & arriving CDG so right in the middle of Paris rush hour !!"
Pros: "Crew very helpful. Screen broken, crew attempted to fix. When unable to fix, moved seat. Followed up and made sure I was taken care of."
Cons: "Entertainment screen broken."
Cons: "There was no food offered. The stewardess was not happy to be at work."
Pros: "Flight was smooth and landing was good"
Cons: "Having to pay for luggage under the plane. I booked my flight 3 months in advance to sit with my wife and we got switched, fortunately I asked the man next to her to trade me seats. I ve flown to Managua about 7 or 8 times with American Airlines and this was my least favorite flight. People take up the space in the overhead compartments above my seat almost all the time then there is no space for mine."
Cons: "Luggage did not arrive with us"
Pros: "Efficient boarding, on-time departure, early arrival, pleasant crew, plenty of refreshments. Bravo!"
Cons: "Old entertainment system with screens overhead. Kind of a shame. When will American have in-seat entertainment systems on transatlantic flights?"
Pros: "Good movies"
Cons: "They delayed the flight like 5 different times and then the luggage took over a half hour"
Pros: "Crew was nice and accommodating, wishing more crews were as great and friendly."
Cons: "Non business class passengers were constantly using the business class bathroom, curtains were not drawn."
Cons: "Departing closer to scheduled time - lack of flight attendants causing a three hour delay is not great at all."
Pros: "Crew was fine"
Cons: "So incredibly cramped and no seat screens to watch movies. Bumpy that that’s no ones fault."
Cons: "Not here as long as the last place but was still teribly confusing. The airport is not very new user friendly. I had to ask ppl multiple times where gates were and issues with time changes etc. Was pretty nerve wracking for a first time traveller to the states."
Cons: "UNcomfortable seats. They don’t recline."
Pros: "I had the front seat so nice and spacious spot"
Cons: "Didn't love the wait on the bus to get to the planeb but I guess that is unavoidable"
Pros: "Bulkhead window seat, very pleasant and informative pilot"
Cons: "No Wi-Fi on this flight"
Pros: "On time, good service."
Cons: "Did not use entertainment."
Pros: "food far below expectations. Crew was great!"
Pros: "Left on time. Employees were competent and friendly, and kept us appraised of things in flight (turbulence, etc)."
Cons: "Nothing I didn’t like"
Cons: "Very cramped with staff who I found overbearing. Not the most pleasant experience."
Pros: "Flight was short and got to gate on time"
Cons: "sat for about 20 min. before takeoff with no info"
Pros: "Checking in was simple with no problems. They made the process easy. Very courteous!"
Pros: "Flight attendants were attentive"
Cons: "Slow boardidng, delayed departure, overcrowded flight, no overhead space"
Cons: "Missed my flight."
Pros: "No entertainment and have to pay extra for any eats."
Pros: "The crew in air Canada is awesome! They were really great and friendly. I'm impressed with their impeccable service even if it was a short flight to Vancouver."
Cons: "Flight was delayed."
Pros: "The bar is pretty low with United. Even being a 1K member, I am usually just hoping the flight arrives on time. This time it didn't. The crew was polite, which isn't always the case."
Cons: "The flight was delayed. Not necessarily UA's fault but they don't make it easy on their customers. Their mileage program has so many elite members, especially in SF that even 1K doesn't give you a strong shot at getting upgraded."
Cons: "Customer service is very inneficient"
Pros: "It was a long day with the delays which ended in a missed flight to Vancouver. Great service in providing accommodations and food voucher. Much appreciated. Made getting home a day later as I have another 6 1/2 hour drive to get home. Overall a good trip."
Pros: "Offered drinks and snacks."
Cons: "My suitcase's handle was damaged by the time it reached baggage claim. I will need to buy a new suitcase now."
Pros: "No problem at all with my ticket"
Cons: "Flight was delayed because plane hadn't arrived at the gate yet from its previous flight."
Pros: "Other airlines that don't lie to you about which airline you're purchasing tickets with."
Cons: "When I buy an apple computer and pay apple prices, I don't expect to open up the box and find a PC in there. When I bought tickets with Air Canada, I expected to fly with Air Canada, not United. I don't know how it's even legal for you to sell me one thing, have me pay for it, and then give me another. My experiences with Air Canada have been fine. My experience with United was terrible. Their check in devices freeze and don't give proper instructions or feedback, and my tray table was taped shut because it was broken. The tape looked like it was a year old. It is not ok to fix an airplane with tape. This is terrible for both of us. Now you - Air Canada - are sharing in United's PR disaster because you've effectively said buying tickets from you might just be a bait-and-switch for buying tickets with them. Upon purchasing tickets "your" customers have no way of knowing what they're going to get. I'd much rather book with an airline that sells tickets for its own flights, or at least tells customers when they're buying something else instead of lying to them."
Pros: "again we flew business class"
Cons: "A waste of money for business class as it was no better than business class 30 years ago. Slightly wider seats with a little more room, but there was no entertainment and the food was awful"
Pros: "Was a breeze to board"
Cons: "No entertainment at all no music nothing"
Pros: "Efficient staff, good food, departed and arrived on time. Excellent leg room."
Cons: "Nothing, flight was great. Love United."
Pros: "The crew was very good, very attentive."
Cons: "Boarding went quickly but was very unorganized."
Pros: "Didn't have food so couldnt rate that section"
Pros: "Nice seats."
Cons: "Sitting at the gate on the plane while they work on a problem"
Pros: "Freeway traffic made me just miss the checkin time by a hair. I had an important meeting and was hoping there was a chance to still get on (40min before flight) but that wasn't possible."
Cons: "Didn't make it because United gave standby seating to guests terminating travel in SFO."
Cons: "Canceled flight with none other available online (did receive advance notice via email, but had to go to airport at 5am anyway, /8!?3 no options available on app). Told to come back next day 5am (no offer to pay hotel, etc). Next day 5am rerouted through 2 more cities. Already 35 hours late. New flight delayed so missed another connection. Finally made it with no bags. Bags showed up next day, ripped apart. All in, this trip cost me 12 extra hours and 2 days with no bags on first leg and 40 hours plus a day with no bag (later destroyed bag) on return. Incurred $500+ in extra expenses because UA canceled flights / delayed flights / lost bags"
Pros: "I was very late and the staff made huge efforts to get me through security and onboard!"
Pros: "The flight started boarding early enough that we had no problem pushing off from the gate on-time. We arrived early"
Cons: "The baggage took longer to arrive that it took us to hike the considerable distance from the gate and then clear passport control."
Pros: "Food should be fee for the entire flight. It's a long flight over 4 hours."
Pros: "Fly upnto Vancouver BC this time."
Cons: "The seats had no infotainment system No food Cramped"
Cons: "We were trying to print our boarding passes and computer didn't recognize our bar code. United employees were trying to help us and they couldn't print it either until we approched counter. We didn't see that much of professionalism on United employees. At one point one of the employees told us to go back to Air Canada counter and I thought she was not trained properly."
Cons: "Flight was delayed over an hour since bags had to all be unpacked and then packed back into plane due to bags being stored improperly and not all fitting"
Pros: "Informative Captain. Made up time in transit."
Cons: "In flight entertainment did not exist and a fee was charged to access content online. This does not meet industry standards. During boarding, airline agent told me my one allowable carry-on item had to be checked because of limited space in overhead bins. Upon boarding the plane, there was clearly room for more luggage to be stored overhead. One flight crew member served complimentary beverages by serving the entire can. The other served by pouring only some of the can into a cup. Again, this does not meet industry standards, from the perspective of a reasonably well-traveled flier."
Cons: "Planes have mechanical issues, but they could have done more things at the same time like reboard while the post repair system checks ran and sort out baggage weights so that there weren't delays on top of delays. That was after not noticing issues with the plane until after waiting for late passengers and taxiing out. We arrived 4hrs late for a 3hr flight. They also only had one agent to rebook flights and assign hotels at the end even though they had hours to know the connections would be missed."
Pros: "The flight attendants were very nice and helpful."
Cons: "They did not provide alcoholic drinks, the TVs could only be accessed by paying for them, and there was NO food provided on an INTERNATIONAL flight. Absolutely ridiculous."
Pros: "Not much"
Cons: "No leg room. A bare bones airline."
Pros: "Flight attendants are nice"
Cons: "The plane is very old"