Low season | February |
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High season | September |
The free snack options are pretty pitiful for a 2.40h flight.
The free snack options are pretty pitiful for a 2.40h flight.
Basics were there, but a 5:15 flight with almost no food ans no entertainment, it is quite long.
Flight delayed over three hours. Arrived into SFO during rush hour and what would have been a one hour drive home took more than 2 hours. Very poor UNITED AIRLINES!!
The Frankfurt airport is just not that easy to get around. Having to get from one end of the airport to the other when it was not well marked was a challenge. The flight itself was fine. I would fly with United again.
Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.
Flight was delayed due to weather and clogged toilet. Had to deplane. Flight was 3 hours delayed. Crew was awesome and offered water and snacks.
Terrible. They canceled our flight home after a two hr delay because after cleaning the plane the crew timed out. Offered no help with hotels, saying all hotels were booked. Only way to get help was via an online chat. Land crew were rude, uninformed, and could care less when we explained this was creating a medical emergency, referencing us to the airport doctor if we wanted help. We got booked on non direct flights for 48hrs later. Absolutely horrible customer service.
A/C wasn't working. Made the 1.25 hour flight seem like 4 hours! Even at altitude it didn't cool down.
Extremely uncomfortable sitting in a small space for 2 hours, especially for older people. Understood it was circumstantial.
Shout out to the check in counter staff in Richmond. So pleasant and helpful with ticketing and seat selection.
Both my flights from Calgary to Montreal were pleasant. I should also mention my gratitude to the two ladies at YYC who helped with my check in and went out of their way to assist me.
I didn't use the entertainment feature. I can't fault that. That was my choice. I could have opted for a bigger seat. Again, my choice. The crew was excellent on all of my flights. I don't really fault the food choices. (I'm one that's grateful to eat). All of the flights left on time or arrived early or on time. Grateful for the assistance that I received when checking my bag at Heathrow. (It was early...hard to think)! I hadn't flown in 17 years. I would consider choosing Air Canada again in the future.
It got me from A to B in one piece and in good time. Back of seat tv didn't work. Snacks are a joke
The service was excellent from start to finish. However, it’s best not to order a gluten free meal because they combine it with dairy free, fat free, low sodium, and every other specialty diet variation that exists, and serve you boiled chicken and mashed potatoes for lunch. Yuk!
Confusing with Air Canada and United flight, it was a hell, no help, rude people there, stressful environment
Very poor.!!! They cancelled our flight and rebooked us with very little time to catch the flight. Our luggage was lost. As of now we do not have it yet. No clothes to change on the second day of vacation.
Older plane, business class was not up to par, entertainment screen small and dim and average food.
Fantastic how well crew especially at check in counter switched to English for our comfort.
I hadn’t noticed that I was on the budget carrier so I suppose it’s my fault. But that’s a long flight to have no entertainment and few food options,. Only one drink service offered during the entire flight.
Female flight attendant was SO wonderful. Funny and entertaining g and engaging. Great flight