Very good service and food. Crew was professional and considerate. Cabin and restrooms were kept clean
Excellent service from check in to boarding the crew is so pleasant to asked
The food from Los Angeles to Taipei made me throw up. The flight is also not comfort. But the staffs are very friendly and nice.
Flight staff were very courteous and efficient. Aircraft (seats, lavatories, etc) was kept clean and replenished
Aircraft was late getting to the gate - probably due to weather. We left the gate one hour late and had to wait another hour since we lost our slot in the takeoff queue. Our box was very wet and was falling apart when we got to Clark. It appears that luggage was exposed to weather in TPE while waiting to be loaded. Crew, however, handled the delay well and was able to provide planned service.
The flight attendants should be nicer, on my first flight I told them I’d prefer a veggie meal sometimes and then she began to lecture me about it, it was a late flight and I wanted an easy digestion meal so that I can sleep quickly. The meals were abit odd, breakfast on my last flight had eggs, oatmeal and fish, did not taste good at all, strange combination. The economy seats are very tight and crowded, not comfortable at all. Overall for the price I paid I thought I was going to get more.
seats are pitched well. you don't feel too tight.
For the price, it was better than other airlines; quality of food and service was very good.
Check in process in Manila was so slow. From the time we got in line to reaching the counter we could have arrived at Taipei even if the flight was delayed for half hour.
Movie selection was not as good as recent flights I've taken (EVA and other airlines).
There was a flight attendant named Angela who took care of me because I injured my foot badly right before the flight. Because of the service she provided I will always fly Cathay.
I am Vegetarian also has Gluten free food. However they gave me chicken and fish which is gluten free, but i am a vegetrain and i requested crew Hindu meal vegetarian, they said they will come back. .but they never showed up even i asked 2nd time. They could have compensate. I also request airline industry to have another option Gluten Free for Vegetarin people as well. Because Vegetarin people will have gluen issue...
it was a great experience as far as business class.. but I have had better meals and wine on other airlines.. that said.. the price was a great value for what I got in return.. crew made the difference.
Paid a premium a have a shorter transit time in Hong Kong, but Cathay pacific rebooked me and ended up waiting for 10 hrs in Hong Hong airport.
They ran out of food and were offering random food to passengers.
Short staffs, I ask stewardess to bring me cognac twice during dinner but they didn't bring it!
The food and service was great. You have to pay a lot for in flight Internet though which is lame.
Flight was delayed at the last minute for six hours. Instead of delaying it to a normal hour, they moved it to 10 pm to essentially make it a redeye. There was no compensation or benefit offered for this inconvenience. Once on the plane, Inpaid for WiFi twice with both times it not working because of a “weak WiFi signal”, according to the flight attendants. They also chose the farther possible gates in both airports from the entrance/exit, even though they were one of the few active flights left so late in the evening. Overall it was pretty horrible.
I had high expectations but met with a below average experience. I hope the Airline will take a notice and improve.
Special request meals are really below average. Vegetarian options are very limited if you didn't prebook.
Flight was really good, considering the semi bad weather in MNL. Food was great. Crew kept offering throughout the flight. Wifi signal was intermittent though.
It was great! The flight was on time and had a smoother flight
You have to pay $25 to get access to smoking lounge. One coffee and small bottle of water coupon provided. Max time 2 hrs for two entries total.
Everything was very good but seats are small for a big man!
Theairline, both at the terminal and during the entirety of the flight were kept at uncomfortably cold temps. Maybe between 55 and 60 f. Those who had traveled with the airline before donned puffer jackets, wool hats and pulled blankets from their carry-on bags. The seat back entertainment also failed on my trip, leaving me for 12 hrs. With nothing. Seats offered enough room (barely) for a 6'1" frame, but it was pretty tight But the worst offender was the uncomfortable temp..
Purchased exit row window seat for extra leg room and sleep. Worth the price. Attendants maintained restrooms regularly. No snacks/chips/nuts/cookies beyond what was served with meals.
Delayed, from morning flight, they moved to evening. And said, their earlier flight is already full but we can upgrade the seat
Manila airport is a dump. Very dirty and not comfortable at all
Not so good, my business seat is not working properly
Going to Dumaguette 4 times in a row I was late it's terrible
We were allowed to board early, seats were spacious and we arrived early.
The seats were dirty. Food on tray table. Late on my first flight and almost an hour early on the return. My driver was unable to adjust and I had to pay for different ground transportation.
I had excellent experienced flying with Cebu Pacific on my domestic flight. However, no food and beverage serve might be due to short travel time of 40 minutes.
No entertainment and not expected. Cabin was very cold which brought the comfort score down
Your check in lines were terrible everything else was great!
flight cancelled.. booked through orbitz, yet orbitz won't handle refunds.. never use them again..
It arrived 18 minutes early. Attendant are good. For baording , they should improve especially carrying thru bus.
Super delayed. Delayed to get the bus, delayed to get off the bus, delayed to take off.
exceptionally good with the particular flight because no delay. hope that happens for every flight
Boarding had us in a tunnel with no AC for 15 minutes. Not planned well. And you have to pay for water, get at airport
Not a good experience. They did not have the food I ordered in advance. The crew is not offer a second snack on a 5 hour flight. The WiFi was either not working or was very difficult to connect to.
The flight was delayed by an hour . Traveling with 75 year old father was difficult and then when he asked for water he was asked to purchase :-) . Overall just an ok experience.
Overall service is good, the only thing I would like airasia to improve is there seating. Their seat handles are broken as well as the back rest
Boarding with air asia is excellent via organized lines by zone except when there is only 1 gate agent and no scanner, only by tearing tickets??? Crazy
The flight was supposed to depart at 9:25. It departed at 9:00. Im glad we were early and did not miss it.
They wouldn't even allow us to bring water from the fountain on board the aircraft.
Premium seats should have legroom this one didn't have it. I had 2 free checked bag but I got charged for while it shows on my reservation
Terrible airline! This airline just ruined our family vacation due to a 12 hours delay as a result of their operational issues.
Too many flight delays. Airport terminal serving Boracay needs upgrades.
Over 6 hours delayed.. using philippine air fleet planes are beat up dirty and uncomfortable. Have been flying air asia for over 4 years from Manila to Tokyo and kansai as well as several local flights from Manila to Bacolod and Cebu.. 3 planes were down for maintenance and caused havoc.. need to invest in new fleet or seriously clean and upgrade the existing fleet. Will not be flying anymore until fixed. Several options out there now to choose from as air asia prices have skyrocketed.. no point in using them anymore . Severally upset passenger here. They can’t even manage the queuing of Zones for boarding as it’s a crab fest free for all now. No discipline and let the passengers in line to board just run into any lane possible.. and priority luggage?? Forget it I’ve paid for it for the last 6 flights and never got it first.. air asia has turned into a expensive joke.. use Cebu pacific or zip air now..