Turbulence meant no beer/beverages on the way to DC. That's fine - but they could have refunded the money they saved from not serving it to passengers instead of just pocketing it.
Excellent behavior of pilot and crew Very good take off landing On time schedule Recommendation: Better to avoid charges on check in luggage
Very smooth take off and landing Excellent behavior of crew and pilots
Pros: "The seat was comfortable"
Cons: "I could not get was the flight was delayed."
Cons: "12 hour delay to Toronto!!!"
Pros: "Bubbly flight personnel. Helpful front desk staff."
Cons: "Keep on going"
Cons: "The crew could have checked us in...we were 5 minutes late and had to book and pay for new tickets."
Pros: "Flight was fine"
Cons: "So many delays which missed our connection. Very costly. It’s the next day and I’m still not to Montreal!"
Cons: "Was delayed by 1.5 hrs and only received 1 alert about the initial 30 mins delay."
Pros: "Amy was outstanding, she provided excellent service."
Cons: "I wasn’t notified that the basic fare didn’t include carry-on baggage. It was disappointing having to pay for checked baggage without notification."
Cons: "I paid $48 for a carry on bag at the airport, I was never informed about this fee at any point during my purchase of the flight. This is half of what I paid for the ticket originally, completely unacceptable. I will never buy again on Kayak's website if I get sneaky, last minute fees like this."
Pros: "Smooth flying. welcoming crew."
Pros: "The complimentary drinks make the flight better."
Cons: "The agent spents too much time attempting to rearrange the line up rather than help guests check-in, causing a backlog. When issues were brought to them, they seemed disinterested in solving the problem - water was spilled in line and when brought to the agents attention she seemed annoyed."
Pros: "Fly was good."
Cons: "My luggage was broken and I had to search for an agent and had them called overhead by the information to declare it. Inconvenient +++"
Cons: "Stay in the airplane for a long time after landing!"
Pros: "It is a great experience. No delays, Complementary offers . Easiest checking out from the plane and the airport I’ve ever seen in my life"
Cons: "Carry on luggage place in the plane was too small. But they took and I easily got it back from the carrousel free of charge"
Cons: "My flight on 8/18 was canceled last minute without any explanation. There was no customer support what so ever. I couldn't book any flight for the same day or the day after. They automatically booked me for 8/20, two days after my scheduled trip. It didn't work for my schedule. I had to canceled it and they offered credit for future trips instead of refund. can't get anyone to answer the phone and there is no way to get questions answered online."
Cons: "Delays terrible longing rude flight attendants rude gate attendants"
Pros: "Good leg space, complimentary snacks soft drinks wine and beer."
Cons: "Service. Probably the only airline in North America to provide free alcohol on enconomy class."
Cons: "Flight was delayed for 3 hours and we only received an $8 food voucher. On my flight back to my original destination, the flight was overbooked and some has to volunteer to wait 9 hours for the next available"
Cons: "Flight was late leaving, arrived in time to make a connecting flight, and sat on the runway for 30 minutes because all gates were full. Literally pushed the connecting flight out to depart so the plane I was on could disembark. Completely rude, booked me for the next day and left me in downtown Toronto at 10 pm with no place to stay. Cost 398 dollars at the cheapest nearby hotel, very nice hotel, but wtf? Customer service wouldn't even help to tell me how to get back out of the departure area."
Pros: "Porter Airlines did a great job overall."
Pros: "I flew many airlines in my life and Porter is one if the most human and attentive airline I experienced. Hopefully, will not grow to a greedy and bureaucratic corporations :)"
Pros: "Nice clean aircraft. Flight attendants were helpful and not rude. They tried to help."
Cons: "My flight got cancelled with no explanation. No one called, the only reason I found out is because my phone has an app to monitor my flight. I was automatically rescheduled, also without anyone contacting me if this was okay and also without explanation. A few hours later that flight got cancelled as well. Again, no explanation. Again, no one contacted me. Again, the only reason I found out was because my phone told me. Again, I got rescheduled without anyone contacting me if this flight is in any way okay, or acceptable for me. This time around it wasn't. I tried contacting the airline, where no one ever picked up. I waited more than an hour on hold. Eventually I solved my own problem on the site, when someone rescheduled an earlier flight and I took the spot. Lucky me. As it turned out, I frequent the Toronto Islands area and someone there told me why my flights were cancelled: a dense fog. A pretty good reason. This shouldn't be a surprise to anyone, of course, there is a weather station right next to the airport and forecasts are readily available. Porter Airlines is unreachable, unreliable and disorganized: they had plenty of opportunities to assess and address the situation, contact me, and even plan for an alternative transportation for me. None of this happened."
Cons: "On the first leg Flight 720: 1. A Black man sitting behind me was challenged (and humiliated) by a Porter agent who came on the plane before leaving the gate, that he was sitting in the wrong seat. It turns out the agent was looking at his boarding pass for the NEXT next connection flight. That delayed the take off by 10 minutes. 2. Then while taxing away from the gate for takeoff, another Black man on the same flight whose mother tongue is not English nor French, did not understand that he had to remove his earbuds for the takeoff. He said he was confused by the instructions, so the the pilot decided he was "non-compliant" and returned the plane to the gate to have him removed from the flight, bring police on the plane. I am sure he lost a lot of money and will have future difficulty flying in North America. That delayed our flight another 40 minutes, and many of us missed our connecting flights in Toronto. I just have two wonder if a white passenger would have been given the benefit of the doubt."
Pros: "Porter Airline was amazing!! They use glasses instead of plastic cups! Nice, cheap, on time, and free wine!"
Pros: "Fast check in and customs lines in both airports"
Cons: "The chips are pretty bland. I appreciate the free refreshments, but would like a bit of choice"
Pros: "Kind flight attendants, everything went very smoothly"
Cons: "The toilet could be cleaner. The seats were also a bit dirty. I think the plane hadn’t been cleaned well at Dulles. Which is a shame because the flight, its timing and the service offered were all excellent."
Pros: "Unable to fly to Toronto. For anyone that does not have a Canadian passport, an electronic Travel Authorization needs to be completed when flying to Canada. As I was not aware of this form that needed to be completed prior to my travel I was not able to take the plane."
Cons: "I wished I had that information ahead."
Pros: "I worried about flying in a turbo prop plane but the flight was supriseingly pleasent. Seats were comfortable."
Cons: "I didn't like having to pay extra to pick my seat assignment but I understand that was only for the lower priced leg as there was no ectra fee for the "flexable" return leg."
Cons: "Small airport no amenities."
Pros: "The complimentary self-serve drinks in the boarding area which included sodas, water, espresso, coffee and many other coffee products."
Cons: "Absolutely nothing, great price and service!"
Pros: "On the whole the experience was good ."
Cons: "Took Too long at the check in counter."
Pros: "All of their flights are late, so you won't miss a connecting flight."
Cons: "All of their flights are late. No running water on one of my flights."
Pros: "The snacks and quick boarding was good. Flight attendants were okay."
Cons: "No kiosks to check in. You have to check in at the counter, but if you check in early online you still have to check in at the gate. They have all these policies about carry on bags, but their plans are too small to even carry them on. All rolling bags still have to go under the plane. My seat was dirty and worn out."
Cons: "Porter was very poor at managing our expectations and ultimately providing a quality service. Our flight was deleted several times before it was finally cancelled and we had to take a much much later flight. 3:50pm ended up 9:40pm, taking into consideration the need to be at the airport 2 hours before our flight because it was trans-border. He reason was also absolutely unacceptable - weather. Really? Where? It was great in Dulles Airport Washington DC and fine at Billy Bishop Airpot in Toronto. No offer of anything. No we weren't expecting something. But an offer would have been awesome. Not our first Rodeo."
Pros: "The convenience of flying to downtown Toronto is unbeatable. Plus, it was very easy to board and un-board such a small, cozy plane. I appreciated the generous carry-on policy and the affordable price."
Cons: "I wish there were AC outlets to charge devices. My biggest complaint however is that pens were not provided to fill out the Canadian customs declarations forms passed out on the flight, forcing passengers to find people to borrow pens from. An introvert's nightmare."
Pros: "That it was an hour flight and was late for more than hour."
Pros: "Flights delayed and no proper update provided."
Pros: "On time departure, early arrival, no surprises."
Pros: "Nice flight attendants. Snacks on the plane"
Cons: "Flight delayed. Plane small and a little cramped. Overhead bin small, not enough space to place carry-on. Plane did not feel clean. Inside interior seemed old."
Pros: "Both the flights Landing Takeoffs were soo perfect,did not feel it took off and landing at the short runways were soo perfect. The crew meaning the air hostesses were soo hospitable with their great smiles on their faces to greet us, help us (especially me)being a handicapped.while serving don't know how to write how they took care, especially getting me to the wheel chair and the staff who took me in wheel chair to the next flight sevices were all 5 star and plus. I would for sure ravel with PORTOR AIRLINES if they go to the destinations I am going. Oh forgot the hospitality at the Toronto Airport was un believeable. Thanks to everyone even the owners of Portor Airlines."
Cons: "First checked bag too expensive at $37"
Pros: "The crew were very good"
Cons: "The Duty Free not much choice of alcohols"
Cons: "No Food to buy available on board. We thought we could buy something. The coffee was good."
Pros: "Everything was great!! Thanks so much!!"
Cons: "Plane was an hour late. Boarding among the worst EVER ANYWHERE."
Cons: "Can't rate this because I missed my connecting flight from LAX to SJC due to a Westjet mechanical issue."
Pros: "Your crew was very helpful and friendly."
Pros: "Service is awsome"
Pros: "No frills. Friendly staff."
Pros: "Great crew"
Cons: "Very uncomfortable, no snacks offered,"
Cons: "Receiving emails from kayak about a flight that I canceled and didn't go on"
Pros: "West jet always communicates"
Cons: "Waiting to board.. always a hassle"
Pros: "Nothing really."
Cons: "The lady at the checkin desk volunteered me to check my carry on and told me that she would charge me if I didn’t comply. ( there was more than enough room on the plane for me to store it). The plane wreaked of poo the whole flight and it gave me a head ache, which my Tylenol was in my carry on that the lady forced me to check. And the flight was only supposed to be delayed 15 min, and we didn’t take off until 45 min later, which made us miss our connection. Very disappointing service/ flight from WestJet!"
Pros: "Crew are always the best on WJ:) All smiles, real people, love it :)"
Cons: "On board entertainment not working :("
Pros: "The legroom in economy was good. The staff were very pleasant and they even tried to comfort/distract a crying toddler."
Cons: "The flight was delayed for 2 1/2 hours which meant that it didn't arrive in Toronto until 2:40am, this made it difficult for being picked up. I wasn't aware that this was a basic ticket (I bought it through 3rd party website) which meant that I couldn't prebook my seat. After checkin online and paying for the seat it also meant that the seat couldn't be changed even though there were several available seats. There were no entertainment centres at each seat which was also a real surprise. I didn't have the Westjet app therefore I couldn't have access to the movies as I didn't want to have to pay for internet."
Cons: "The flight was continuously delayed. The crew was not helpful in helping people with connections."
Pros: "The flights went well. But!"
Cons: "For some reason, the return was in Hamilton not Toronto. Unfortunately, I noticed after I paid. Not sure why the flight wasn't from Toronto."
Pros: "On time, courteous staff"
Cons: "Seat does not lean back"
Cons: "Flight was delayed."
Pros: "The luggage was taken good care of"
Cons: "There wasn’t any complimentary gluten free snacks :3"
Pros: "Friendly crew."
Cons: "The flight was delayed three hours, including having to de-plane and board a new plane, due to a backup generator lying engine issue. Totally unacceptable."
Pros: "Very spacious. Not an overfull flight Seems like they offer a lot"
Cons: "The waiting The late flight. Sat in TO Pierson for 3 hrs just to get this connection. That was after a 14 hr international flight."
Pros: "Easy check in and nice crew!!!! No complaints at all!!! I would fly them again!!! I would definitely recommend them to others!"
Pros: "On time! Roomy cabin space and leg room"
Pros: "Reasonable price"
Cons: "One of the flight attendents was rude. The head rests on the chairs didn't work. The chairs where uncomfortable. The plane was delayed. The drink selection was poor. The overall general westjet hospitality was just way below average and I felt like the company is turning so cheap I was worried they may have double sold my seat on the plane."
Pros: "flight was on time and arrived on time"
Cons: "i think it is terrible that one must pay for their baggage, and this will give me a reason to seek an alternative carrier during my next trip"
Pros: "Newer plane so more leg room. Left on time."
Cons: "No inseat entertainment."
Pros: "Fast connection, friendly crew."
Pros: "The flight attendants were very nice. Especially « Big John », he was very funny."
Pros: "The staff and comfort."
Pros: "Fast friendly service. Aircraft was clean and in great condition."
Cons: "No entertainment, not even power for your own electronics."
Pros: "Fast cheap flight"
Cons: "I was not given the prepurchased food item I ordered"
Pros: "The little snacks we had"
Cons: "Losing my luggage"
Pros: "After long security line ups . It is so refreshing to board on time with no fuss or delay .staff efficient , up beat and on task ."
Cons: "No comments necessary at this time"
Pros: "We were traveling with an infant and a toddler and the staff was helpful and gave us info about which bathroom had a changing table and how to hold the infant during take off and landing without us needing to ask for it."
Cons: "We had a bit of delay because the plane came in late but luckily enough the winds were favorable and the pilot was able to catch up."
Pros: "The flight was on time"
Pros: "Full disclosure, I did not partake in food or entertainment. But I had no issues. The staff was polite, I got on the plane, I got off the plane, end of story."
Cons: "The seats are to small, but that is every economy section that I fly on these days."
Cons: "Too small of a plane. Using twin props instead of jets.. Depends on the time of departure. You pay for preferred seating and get jammed into this de Havaland jumper plane. Noisy and then the gate is at the end of the old part of the Calgary airport. Having to board and get off the plane in rainy weather. How bush for both airports. Air Canada please come back to Abbotsford.!!!!Everything"
Pros: "On time, arrived even half an hour early on the way back. Staff in flight and checking in at YVR amazing. Overall, good spacing for knees between rows, staff awesome, flight on time sharp... great experience so far!"
Cons: "Staff at checking in kiosk at LAS wasn't so friendly."
Pros: "Everyone was kind and helpful. Keep up the good work."
Cons: "Trip was too short."
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Cons: "Poor management and customer service."
Pros: "I was upgraded for free, and everyone was incredibly nice and great at their jobs!"
Pros: "Boarding was handled efficiently."
Cons: "There wasn't much of a welcome aboard. Definitely not the WestJet of earlier years."
Pros: "Good crew, timely flight and pleasant experience overall"
Cons: "Was in an exit row so plenty of legroom, seat could have used more padding though"
Pros: "Quick flight, no "bumps", seats had individual universal power to charge electronics."
Cons: "Having to dowmload an app to use the wi-fi. Found out about it too late to be able to downliad and use before take-off."
Cons: "Missed connecting flight, cost me a day's work. Didn't get notification, had to rush through Pearson only to find out my flight had already left."
Cons: "I missed my flight that day i was not happy at all"
Cons: "Plane was many hours late. Departure time not on terminal screen. Extreeeme delay on shuttle from United terminal. Sidewalk closed for construction. TSA Prechk not on boarding pass printout. No shuttle behind security from Term B to Term A. Plane left earlier than announced on notification apps. DCA website=6:25pm Final call at 5:47pm only word DELAY on term screen with 4:10time."
Pros: "Better staff than normally, which was both surprising and pleasant. Flight made it on time for the changeover in Zurich, which is very important."
Cons: "Extra charge for luggage - it showed up in the itinerary only after everything has been paid for. And even the paid suitcase allowed 23 kg only. It has been just over TEN years ago that you had two suitcases at 32 kg each included in price! Does the airline seriously believe that you can travel around the world with just a swim trunk in your pocket? This policy is an insult to any world traveller. We do not all go into an all-inclusive resort! The only drink offered during the flight was plain water, again a step down from before where they also offered others, e.g. orange juice. Seating - now that big persons have the right for two seats for the price of one, when will the same rational apply to tall people?"
Pros: "On time; efficient; great aircraft."
Cons: "A child threw up in flight behind my wife and the crew let the parents clean it up. I thought the crew should have been more proactive."
Pros: "everything went by fast, a lot of turbulence but the pilot kept us in check the entire time."
Pros: "That we survived and finally got our luggage the day after we arrived."
Cons: "1) That we went to Toronto, but our luggage went to Montreal. 2) That my wife had to stay up the whole night calling everyone in their call center to find out what happened to our luggage. 3) We were charged for selecting our seats in the flight reservation process. 4) We were misdirected by an Air Canada rep for our return flight and this caused us to miss our connecting flight as well. 5) We ended up spending more than 12 hours at the airport for flying from Toronto to Washington DC."
Cons: "The aircraft was so small there was not enough room for even most standard size carry-ons. The crew were not patient and gave passengers attitude for trying to bring their carry-ons onboard. On the way back from Toronto, we were sitting on the runway for more than one hour waiting for "de-icing". If this is a recurring thing, why not time the arrivals and departures better to avoid making people sit there, disconnected from everything and waiting? Also the screen on my "entertainment center" was broken but thankfully I had my own book to read. Air Canada has not had the most welcoming crew or most up to date fleet in my experience; I fly with them mostly because of their cheap fares. I guess "there ain't no such thing as a free lunch"."
Pros: "I usually have a smooth experience with Air Canada. Haven't had any problems on board. Unfortunately I had a bad experience with my baggage."
Cons: "The check-in person said my baggage (oversized, and a keyboard) would make it through to my final destination even though I had another flight on a separate reservation. I specifically asked because I wanted to know if I needed to pick it up when I landed after the first leg in Toronto. He said I'd only have to go through customs and my bag will make it all the way home to Vancouver. Well, I felt weird about it and when I got off in Toronto I noticed that my baggage receipt said Toronto on it (not Vancouver). I decided to forego the connections gate because I was unsure. Lucky that I did because lo and behold, my keyboard bag was waiting for me at baggage claim. Had I trusted the check-in guy, I would've possibly lost over $1000 worth of equipment. That's not something that can easily be forgiven."
Pros: "Crew very friendly. In-flight refreshments & Entertainment provided."
Cons: "Cramp seats."
Cons: "When there is a delay, even when weather related, show some empathy and feed stranded passengers!"
Pros: "Everything was fine"
Pros: "the crew are super friendly. even on a little plane from DC-Toronto they had entertainment options which i wouldn't have expected. boarded quickly and landed on time. nobody bats an eye at my wife's weird beverage requests."
Cons: "the cabin of the plane on the return flight didn't have any air conditioning running during boarding and it was uncomfortably hot because it was about 85F outside. the crew only bothered to inform us of the issue when a poor hungover guy behind me asked about it because he was suffering... as were we all. plane didn't get comfortable until over 30 minutes in, at which point we were beginning our descent anyway."
Pros: "Ludovic was fantastic!"
Cons: "charged me for my bags; employees were surly."
Cons: "The plane was sitting at the gate for about an hour before we boarded (for a flight delayed by over an hour). Yet Air Canada didn't bother to go through the cabin and pick up garbage left in seat back pockets. The water in the washroom didn't work."
Pros: "Crew on the flight were very patient, understanding and friendly. Ground staff were the exact opposite. Agitated, temperamental and unwilling to help or find solutions."
Cons: "The flight was delayed. Not necessarily the crews fault. But frustrating as our flight both to and from Washington was delayed both ways."
Pros: "Take off and landing were both smooth and ahead of time. Landed Toronto from New York about 30 minutes early!"
Cons: "Charging for earphones!!!"
Cons: "Terrible flight. I should have driven instead. Flight was suppose to land at 12:30pm but due to computer malfunction we landed at 7pm."
Pros: "It was a good experience flying on Air Canada. The flight was on schedule, smooth flight, flight attendants were friendly."
Pros: "Love these guys. Moved a whiny baby away to a another row ;)"
Pros: "We got to destinations safely"
Cons: "I was worried that we won't make it to the land. I guess it was windy, but the plane was shaking too much"
Pros: "I loved the whole experience. The food was decent and the flight attendants were great and accommodated me with all my necessities. I also enjoyed the entertainment that was accessible on our personal screens and the entire flight was smooth."
Pros: "Nice and relaxing."
Cons: "I hour layover from Newark to Montreal to get a connecting flight to Paris. I almost missed my plane. I didn't pickup my luggage for custom inspection , luckily it arrived on the destination place. I was so stressed out only 2 minutes left and they would have closed the door."
Pros: "The planes were as expected, nothing special.."
Cons: "Our flight was delayed, then delayed further with no explanation. No one knew if our connecting flight had left yet, no help in Toronto's confusing airport. TSA was more helpful than the Air Canada staff. Seemed like everyone had gone home for the night"
Pros: "Ample legroom and very pleasant and helpful onboard staff."
Pros: "It was a quick flight"
Cons: "The attendants on the flight were very unprofessional - they laughed the entire time during our boarding and safety demo. They were more interested in talking to the ground crew outside then welcoming the guests on their flight."
Pros: "nothing particularly spectacular. The entertainment on the place is much better than most (since most don't have it) for such short flights."
Cons: "The place was delayed for over an hour for a 'maintenance issue' - what I dislike is lack of information being shared from the plane to people at the gate. Also when we are delayed for the airlines fault - customers should be given something - anything - a small voucher, or even a drink ect., this is not a weather issue. I think airlines have too much power making most terrible at customer service - air Canada is one of the worst ones."
Pros: "Excellent service on board, and excellent neighbor passengers"
Cons: "Being unable to check in on line and being assigned a middle seat."
Pros: "Good selection of free movies and shows on board. Some great and helpful flight attendants."
Cons: "The staff at check in were not overly helpful. We were running late and possibly going to miss our flight and they did not seem willing to help us out at all."
Cons: "Absolutely nothing! Terrible service."
Pros: "Super sweet and chatty flight attendant and check in agent the second day."
Cons: "Not the airline's fault but our flight got cancelled once we were already in the take off track due to bad weather in NYC (heavy rain!!!???) Having gone through US customs and the long way of security and check in and all. We were carrying 7 big bags as we were moving into the US and handling those many bags was a nightmare, we had to do it two days in a row!!! I lost a night booked in a hotel in NYC as I didn't know if we were getting a later flight until just too late to cancel. Very confusing to get to the right place to rebook, even Air Canada employees seemed confused. Rebooking agent took ages. We had paid for preference seats and finally we got terrible last row seats in the rebooked flight. We haven't been refunded since!! Delays and more delays on the rebooked flight again."
Cons: "Flight attendants weren't as friendly or willing to accomodate"
Pros: "We got in a little early. More room than many in regular economy. All employees encountered pleasant and competent."
Cons: "Nothing comes to mind other than the normal air travel has led of security."
Cons: "Flight was delayed over 3 hours, boarding could have been delayed to avoid sitting on the tarmac for such a long period of time in the plane. That is EXTREMELY UNCOMFORTABLE for travellers. If Air Canada knows the departure will be delayed, boarding of the aircraft should be delayed"
Cons: "Worst flight ever. Had a technical difficulties 3 times in a row. Had to be cancelled and put on the next day and again same thing over and over. So missed all my connections. Cut short my vacation. Will never flight air Canada again."
Pros: "I liked the newer plane and cloth seats with mild colors. The chargers were a nice accessory but sacrificed leg movability which leads us to the negatives --->"
Cons: "Wow, I know that business means remaining competitive and as such any and all cost cutting measures are taken along with profit increase measures but............... Wow, talk about being crammed in like a sardine. I'm a male of average height and usually this is a blessing because it feels as though all vehicles, amusement rides and doorways are custom made just for me with the exception of Air Canada planes. I have never in my 300+ number of flights ever felt so confined in any seat. The distance from my knee to the seat in front of me was a claustrophobic finger length at best. Getting up to use the restroom required the other passengers to get up, and I had to stand and walk across their seats to get in/out. Luckily the lady next to me was nice enough and the flight was pleasant overall, but I will certainly think twice before booking another Air Canada flight!!!"
Cons: "Not giving us an update on why the flight was delayed"
Pros: "Super polite crew"
Pros: "Food and service."
Cons: "Plane was very hot!"
Pros: "As thecflt time was short, i cannot say much but the leg room was ok."
Pros: "Everything went well including the smoothness of the flight."
Pros: "The flight was canceled very close to departure time and I was bumped to a flight leaving five hours later. Missed my train connection in Montreal and had to rent a car and drive to Quebec. Since I go to Canada only rarely, I ended up essentially losing the money I spent for train fare and having to pay another $145 for the rental car. Got to Quebec at 11:30 p.m. instead of 3:55 p.m. Not happy."
Pros: "1) Skycap service for boarding at Reagan National was exceptional. I requested wheelchair assistance for this return flight and the attendant gave 100% service, getting me through security and on to the boarding gate lounge area in short order. He was very pleasant and very helpful. 2) The pilots did a good job of flying, The flight was smooth as was the landing. We left Reagan a few minutes late but arrived at Pearson 16 minutes early. I liked that!"
Cons: "1) I paid extra money for a "preferred seat" because my recent hip replacement surgery required that I have ample leg room while sitting. Leg room for the first row econonomy seat I got was barely adequate. I felt cheated out of the $15 I paid for the seat (which should have been complimentary, in my opinion 2) Food service was terrible. For a 1 o'clock flight, having to get to the airport 2-3 hours ahead of departure, meant that I was in need of some serious food, not the tiny package of pretzels and the cup of tea I got. Even a couple of cookies or a muffin would have been a better offering. 3) The wheelchair assistance that I requested did not materialize for me on arrival at Pearson. I felt so cramped from sitting that I was eager to get up and try to walk, no matter how slowly, the distance to Customs and through to the exit gate to wait for my ride home. That's what I did, and I never saw a wheelchair attendant coming with a wheelchair as I exited. That is poor service! I am comparing this to the excellent service I got with American Airlines on the first leg of my trip from Toronto to DC."
Pros: "Easy enough getting there and timely"
Cons: "The next flight and my 5 hour delay"
Cons: "Ac canceled at last minute. Claimed we got txt and email which we did not. Only an offer to upgrade. Connecting Asian flight went without us at very substantial expense which ac denies is there resp because it was weather. Terrible desk attitude, long lines no communication to permit alternative planning."
Pros: "Nice crew"
Cons: "The flight itself was good. The ground crew forgot about us in Toronto, adding extra time to an already delayed flight."
Pros: "As it has been for the past 20 years or so, the crew look fairly unhappy and act distant. The same at the check-in counter. The man next to the info/help AC desk told me that he does not have 'fragile' stickers and that the desk is for wheel-chair people - though he was doing nothing, and the woman next was helping a customer with something complicated. SHE had to turn around and ask him to look under the papers, and find me the 'fragile' stickers.... I do not like AC service for the past many years. I do have to say that the flight (technically) was good."
Honestly the rows are too close together. I am 5’8” and it’s all I can do to lean forward and pull my backpack from under the seat in front of me. Otherwise everything was fine. No hiccups.
Pros: "Crew was great. Flights were smooth. Good beverages and snacks."
Cons: "The seats have no leg space."
Cons: "Had to wait on the runway for one hour to get a gate upon arrival. Should not have departed early and told passengers that there would be a gate available, only to have to wait and circle around several times waiting for a gate."
Cons: "Gate attendants"
Pros: "Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen"
Cons: "Long delay due to weather. Got screwed by a change fee for a mistake I made on my original booking, no consideration. Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen-website didn't request to download or activate DRM plug"
Pros: "The seat was comfortable"
Cons: "Should have demarcations for groups as they are boarding. A rude costumer with his wife who’s group was obviously not was called to board the airplane( I heard him say we’ll jus go with this group since we are next) purposefully cuts me off and was rude and obnoxious about it."
Pros: "the flight attendant was a little snippy with a couple of the passengers"
Cons: "need to change up the snacks a bit. Maybe offer 2 options? And they are so tiny"
Pros: "This was a horrible experience from the onsite until the landing."
Cons: "Better communication from the beginning and feedback about what was actually going on would have been helpful."
Cons: "Couldn’t control the temperature. It was freezing then burning up."
Cons: "Delays, seat assignment changed, the food"
Pros: "The on-time arrival"
Cons: "Having to check our bags due to lack of overhead space which was announced before anyone boarded the aircraft. Had they provided our bags to us when we exited the plane, or told us in advance that there would be no space and they would be offering free bag check, that would have mitigated the situation. Instead they wait till the last minute costing us valuable time. In the future, they should pay us the 25 dollar bag fee when they arbitrarily make this decision."
Pros: "On time departure and arrival, everything else very standard"
Cons: "Seats are horribly uncomfortable and hardly recline, WiFi did not work most of the time even though I paid $12 for it. Overall United is highly unimpressive these days"
Cons: "Both flights were delayed, i was stuck in the airport for hours, i missed my meeting because of the first flight. I understand one flight being delayed but two? Are all of your flights like this? Because if so, i cannot rely on united Airlines"
Pros: "Economy plus"
Cons: "Very old plane"
Pros: "Sidney was extra kind and thoughtful. Pilot made a great landing."
Cons: "Seat was a little uncomfortable."
Pros: "Left on time. Employees were competent and friendly, and kept us appraised of things at DCA and in flight (turbulence, etc)."
Cons: "Not much I didn’t like."
Pros: "Outstanding that United Airlines finally has allowed for complimentary use of built-in entertainment system; i.e. Direct TV without charging passengers. That is good business sense - congratulations on a good PR decision. Haven't complimented UA in long time, but this is about time to say "thanks!""
Pros: "Liked that it wasn’t the smallest regional jet that flies to Springfield"
Cons: "There was a delay because inbound plane was late. Didn’t like that jetway was very cold when we were waiting for our gate checked luggage. My gloves and hat were in the gate checked luggage."
Pros: "Great crew, smooth flight"
Pros: "Crew was great and helpful!"
Cons: "Not enough options for people with celiac."
Pros: "Quick and departure on time"
Pros: "Captain came out and talked with us"
Cons: "Delay seemed very avoidable."
Pros: "Crew was friendly"
Cons: "Boarding group approach caused confusion due to lack of line indicators (too short); in-flight WiFi kept dropping every 60 seconds, making movie watching impossible"
Pros: "Courteous staff"
Cons: "Late departure"
Pros: "Everything was as expected from United."
Cons: "We didn't have seats assigned and the gate attendent didn't take the time to tell any of the 20 of us waiting for 15-20 mins to speak to a gate agent what was going on until AFTER she boarded the rest of the plane. When asked what was going on she responded "excuse me, I'll get to you when I get to you and thanks for your 'non attitude'" to the woman who asked her if she had any plans to greet us or even ackwnowledge us. Then the flight attendants became flustered as they realized they separated a 5 year old child and his father and sat the child in the emergency seat. When several of us attempted to help they were rude so when I put my headphones in to pass the time and didn't hear the woman ask if I was willing to sit in the emergency isle she snidely said "there's always one millenial not paying attention." Ummm.... I had my eyes closed and was listening to my music since they clearly wanted us to mind our own business and NOT try to help the father (meanwhile all of us strangers were trying to figure out how to rearrange in order to help). The only reason entertainment gets a 2 is bc I had good conversation with the passenger next to me, not because of anything United did. Really unbelievable that they continue to operate this way and treat PAYING customers like this. It's sad actually."
Pros: "Everyone was very helpful and very friendly. I had recently visited my,daughter and her family in March and flew with another airlines. I didn't have a good experience, they seemed rather bothered when I asked for some help. So this time my daughter booked my flight with United. Like I said everyone was helpful and very pleasant, it didn't seem to be an act. I enjoyed my flights. Thank you"
Pros: "Smooth take off and landing"
Pros: "Seat was pretty comfortable, as it goes in coach these days."
Cons: "Original flight booked was for 1:30. Week before changes to 5:30. Then 6:30. Arrive at the airport and flights delayed to 7. Then 730. 8. 830 etc etc etc til 11. No explanation. No food tickets. Rude responses like this gem: pointed out how long I was waiting with no word --> told by a united employee that he's been there since 7am. I point out he's bad to be there. He says he's not. I guess a united volunteer then? Then only handed out water since 'it's a short flight'. Useless."
Cons: "We were delayed because the crew wasn't smart enough to ask people to put their purses beneath the seats. A number of us had to get off to check our bags and while we were checking them, a guy flying first class had a bag and while we are checking our luggage the pilot comes out and says "first class? Oh we will make room on the plane for you sir." And as a result of all of this, we missed our spot in the takeoff line, delayed the flight, and we almost missed our connection. Lastly, they overbooked the flight by TEN people. TEN."
Cons: "I had delay of 1.5 hours, no one take responsibility on the connection It's was not comfy at all Bad service"
Pros: "I enjoyed the heart warming and friendlyness of the pilot."
Cons: "The running nose sneezing person sitting next to me."
Pros: "Staff were very helpful and friendly."
Cons: "Delay, but not airline'S fault."
Pros: "Plane side checked bags. Kind flight crew."
Cons: "Perfect weather. Delayed an hour."
Pros: "The flight arrived"
Cons: "United claimed the flight was delayed due to weather but two other flights to Houston were able to leave on time and no other United flights appeared to have been delayed. No apologies, no compensation, did not even give free access to wifi during flight."
Pros: "Flight was ahead of schedule. Crew was very nice"
Cons: "Very cramped in the middle seat. Little cushion"
Cons: "they couldnt find the pilot. they said they didnt have enough crew"
Pros: "United service is awful."
Cons: "We did not leave on time"
Cons: "Flight was canceled"
Pros: "Great flight! comfortable seats even for me being a big guy. The wifi made the flight go by great! The price on the wifi seemed a little excessive but a great convince none the less. I had a sandwich during the flight (like I said I am a big guy) it was better than expected for sure. Crew did there jobs but didn't seem to be happy about it. Overall great flight."
Cons: "Very cold on flights, no blankets"
Cons: "entertainment system stopped working 1/2 way through flight."
Cons: "It was one of the most horrible flights. Delays, sitting in the plane being really hot, did not offer water. Newaur airport change of terminals is like being in the middle ages, old, hot, no signage, bus steps, Really, reaaly awfulWill think twice before flyinf United again Other than that they got me here, late"
Pros: "Flight was short."
Cons: "It was behind schedule. Cut it very close on making my connection to Dublin."
Pros: "Crew was helpful and seats were spacious and comfortable"
Cons: "Flight was oversold and late"
Pros: "Excellent service and friendly staff"
Cons: "Absolutely not enough room to stretch your legs"