We took forever to leave the gate and take off, delayed for an hour without explanation. And I did not get the upgrade to Delta One from the Prim Select I was in. Let’s hope for a better return home.
Pros: "Clean safe comfortable plane seats. friendly staff."
Cons: "A small credit for miles as the Wifi didn’t work."
Cons: "Nothing all excellent"
Pros: "Good organization, good hygiene, polite crew."
Cons: "Appreciate the communication from pilot when on tarmac"
Pros: "Was boarded promptly"
Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Pros: "They were late and and tried to blame weather"
Cons: "Explain that we will get hotel and else... Cheep asses."
Cons: "The bathrooms smelled every time someone opened the door. Febreeze, please!!"
Pros: "Empty row!"
Cons: "Movie selection More new releases"
Cons: "Nothing my timing was a bit off it all worked out well"
Pros: "No carry on fee, comfortable seat and pitch"
Cons: "Displays for zone boarding status would be helpful"
Cons: "People that take up more than one seat should be required to purchase two seats. The woman on the isle was over the arm Rest in my seat the entire trip. It is unfair to me. No one came to Take trash for 2 hours so we had to keep our tray tables down."
Pros: "Great service from boarding to landing"
Pros: "This flight is always on time and flying on Sunday is a great option."
Cons: "Flight was delayed with no explanation."
Pros: "The leg room in comfort+ was nice."
Cons: "I didn't like how the cabin temperature was freezing cold. My wife and I were wearing long pants and sweaters and were still freezing. We asked the flight attendants twice for blankets and each time they said no. I know they had extra blankets but for some reason they did not give us one. I thought that sitting in comfort+ they'd at least give us the comfort of a blanket but I guess not... Oh well."
Pros: "Flight ifself was okay once on the plane"
Cons: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Cons: "Delta’s computer system was down. Long wait at the counter even though I did web check-in."
Pros: "They were comprehensive and tried to move fast"
Cons: "Delayed flight because they didn’t had the crew ready"
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Bad food"
Pros: "The attention, kindness and never tiring helpful attitude of the personnel."
Cons: "None of the 7 screens I ried had the audio working. I had to result to sleeping when I could have easily enjoyed 3 movies and what not. It would also be helpful to have charging outlets on long-haul/international flights."
Pros: "in Charlotte"
Cons: "delay on flight"
Pros: "The flight left anfd arrived on time"
Cons: "We were in "prefered". still the seats were very tight with little leg room. I am a 150 lb guy and cannot imaginer the discomfort of a large person."
Pros: "Crew was friendly and efficient."
Cons: "Vieux Fort boarding was the worst I have ever seen. There was no organization and we were boarding right next to another flight which made for complete chaos since there are not real gates there. Most of that falls on the airport and makes me appreciate traveling domestically."
Cons: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."
Pros: "All was quiet. It was an early flight. Nice offer of more snack choices than other airlines."
Cons: "Didn't understand why I had to wait until getting to the gate to have a seat assigned when I purchased tickets several months ago. Since I was in the last boarding group, Had to check in my bag since it was already full, had fragile stuff in there and hoping everything is ok. it is what it is. Not anyone's fault but disappointing to have to do when I didn't plan on checking in and going to pick up at the baggage claim. This is what i wanted to avoid in the first place. could have at least offered to let us pick them up as we deplaned and not baggage claim!"
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Pros: "Plane arrived early"
Cons: "They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off."
Pros: "Easy ride back home."
Cons: "Limited options for closed captions video. Any announcement was not mentioned in writing."
Pros: "Being able to watch a movie on the plane"
Pros: "I was automatically upgraded."
Cons: "I was upgraded, which I appreciate very much. However, I was upgraded to a window seat. With my bladder situation it was comfortable. This is why I only book aile seats."
Pros: "Friendly crew"
Cons: "The cost of the ticket"
Pros: "Good do to Delta Staff"
Pros: "Good Entertainment"
Cons: "Plane was hot but that seems common for these small planes during the summer."
Pros: "the plane crew were nice"
Cons: "ok wont fly delta if i can avoid it"
Cons: "Ok. My wife and I are both disabled and use our own scooters to get around airports. My scooter broke down when I got off the plane. Toronto airport became a LOT longer pushing my scooter then. Fortunately CANADIANS GAVE ME A HAND TO GET THROUGH CUSTOMS, BAGGAGE CLAIM AND CAR RENTAL. Ok, what to do if something like this happens in America. Maybe to work with security staff cause I was in dire straights without the Canadians to help me. Thank them all. Alton Cason"
Pros: "Very friendly flight attendants. The plane was full but the attendants were excellent."
Pros: "Delta fed us so well. They made sure we were as comfortable as possible. The flight attendants were nothing short of kind and always smiling. Even the pilot was very ethusiastic over the intercom before the flight. He made jokes and everyone laughed. In fact, it was the most I've ever heard from a pilot on any flight in my life. I would rate this the best flight I've ever had. Thanks, Delta!"
Pros: "The cabin temperature was not good. Started out very cold. When I asked about it (which I shouldn't have had to do), they overcompensated; then it was too warm. After a couple more tries they finally got it equalized."
Pros: "The flight crew was great"
Pros: "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
Pros: "A good crew working to do their best"
Cons: "What else? Just too little space..."
Cons: "Service is awful, they cancelled a flight and they reserved the wrong flight so we couldn't get to the destination. Had to change airline and extend our flight by 9 hours with our baby. Horrrrrrible experience. Staff didn't seem to care. They put everything on their supervisor and she tried to help"
Pros: "Your crew was very helpful and friendly."
Cons: "Delays in boarding. Gate staff were on the PA for directions and were drowned out by the airport PA. No effort to clarify and re-announce so all passengers were confused when to board"
Pros: "The crew was doing best for the circumstances of old aircraft and greedy airline."
Cons: "Westjet planes operating on the London-Vancouver route have no screens at the back of the seats. The entertainment system provided over wifi is impossible to connect (spent almost 2 hours trying until giving up) and internet is not free too. There is only paid food on this flight (~ $15 / meal)."
Cons: "Flight delay so far 2 hours"
Pros: "Flight was excellent. Crew was very courteous and very friendly."
Cons: "The only thing I wish I had more was more other options for fluid besides water."
Cons: "There was no food available on the flight"
Pros: "friendly crew, free snack"
Cons: "The flight was delayed"
Pros: "Very comfortable, staff was courteous and professional and planes arrived ahead of schedule!"
Pros: "We we’re late getting in from Halifax because of head winds. Walked from one plane to another and luggage arrived with us."
Pros: "The overall experience was great"
Pros: "The flight was delayed, so I was going to miss my connector. They made some calls and got me booked on a British air flight straight to my destination. Thank you!"
Pros: "Crew was helpful and friendly."
Pros: "Airport counter staff v helpful. Crew were great. Helped lady with 2 kids. Looked after 1 while mom changing other."
Cons: "Need more seat room. No entertainment."
Pros: "Everybody was nice. It was my second time flying and they sure do make you feel comfortable."
Cons: "Nothing I didn't like. It was great all around!"
Pros: "Affordable, great service, and easy"
Cons: "The internet and TV service were both broken on the flight. I missed out on much of the work I had to do. I was very disappointed that we were only told just minutes before boarding. I was not prepared to spend 5 hours on a flight with a screaming baby, unable to work or watch tv."
Cons: "Crew was not the usual happy Westjet staff.Grumpy flight attendants.I don't think any of them ever cracked a smile for the entire flight."
Pros: "Crew was good as usual."
Cons: "Thought the flight may have been delayed due to issues with ice rain in Toronto. From what was said, it wasn't that, some other issue with the plane and a cancelled flight in the west. No email in advance, no apologies, no freebies (like even a stupid sandwich). You sit an extra 2 and a half hours in an airport with a 5 year old before a 4 hour flight, and see how much the lack of anything grates. And paying for the first bag on the flight. And the emails they did send were after we were already at the airport-in no time to do any good. I Usually like West Jet , but losing my faith in them. Wonder how flair is..."
Pros: "I like the fact that there's a free snack even though its a short flighy. I love it! Cabin crew are so nice and friendly. Very accomodating. Im planning to go back to New York on September."
Pros: "THE flight got me home"
Cons: "Th check in staff made light of what seat I was assigned stating it was the best seat. 23A a bulkhead back row seat that did not recline. I was then Seated next to an individual that should have had two seats to themselves instead of most of my seat and theirs. I was literally pressed into the bulkhead by the very large person next to me. Who had another large individual next to them. WestJet used to be a great airline that Had a little more legroom. Now airlines like flair offer the same flights with more legroom wider seats and far lower costs. WestJet has lost me as a customer that used to pay a little extra if There was a WestJet flight option"
Pros: "The staff were nice enough on the plane"
Cons: "They said we were pre boarding so we went and stood in line with our 2 year old. Finally after 15 minutes they actually started letting the line through when they could have just waited 15 minutes to even announce the pre-boarding line. Then we boarded the plane and it was late and another 30 minutes waiting to fly. There was no TVs.. and whatever, we brought our iPad We got to Edmonton and our car seat was quite damaged. West jet couldn’t give us anywhere near the car seat we have and not one that fits in my car."
Pros: "Direct flights to mazatlán!!"
Cons: "We are all customers paying to fly from one place to another. Give us all the same service. I’m guessing the ceo’s of WestJet are getting paid enough to care about us."
Cons: "Every leg of our trip with Westjet was late, VERY late - to the point we missed our connection. Rough landings. Crew was subpar. Will fly another carrier next time."
Pros: "Friendly crew and good entertainment"
Cons: "The delay, I don’t know if I’ll be getting a discount or not on a future flight because of it. Original flight was canceled too."
Pros: "They tried"
Cons: "Too many delays. Somehow waiting party told flight got cancelled."
Cons: "My luggage got left in toronto"
Pros: "It was on time. Quick to board."
Cons: "I’m used to entertainment."
Pros: "Friendly , helpful staff . Who know what they are doing and try to accommodate you with minimum fuss ."
Cons: "Nothing comes to mind this trip"
Cons: "Seats were so crammed together. When the person in front mived their headrest back my knees were crushed and I xould not sit comfortably. I am 5'10. Not super tall. Nees more leg room."
Pros: "Price reasonable Convenient to fly to abb rather than Vanc"
Cons: "No wifi Snacks poor Smaller plane, trip took longer"
Pros: "convenience and smooth ride"
Pros: "Free booze"
Cons: "Very little to no leg room."
Cons: "There were so many delays"
Cons: "The flight was delayed by 2 hours. So we reached almost at midnight to Vancouver."
Pros: "The staff were very good jumped in by running with me in a wheelchair till we met up with a cart then next team met up and took me again in a wheelchair down elevator made it just on time"
Cons: "Not having my rides there’s that I set up and almost late"
Pros: "Comfort, attention to detail and above all else, feeling welcome and safe throughout check-in to thanking crew de-planing. Incredible experience as always."
Cons: "Nothing comes to mind"
Pros: "New plane and friendly service."
Cons: "More leg room would be appreciated."
Pros: "Efficient and Friendly Service. Clean Aircraft. Snacks and drinks."
Cons: "Window seat is very cramped due to curve of the aircraft. Effectively no room to stretch both your legs."
Pros: "Quick unload"
Cons: "Big delay"
Pros: "The friendliness of the staff, the size of the seats. Check in was fast and efficient."
Pros: "There were no issues whatsoever, all went as planned."
Cons: "It had over 1 hour delayed no wifi no screen"
Pros: "Tv coffee cookies staff"
Pros: "Crew wonderful, cheery and helpful"
Pros: "Overall the flights with WestJest were fine, we only had bad treatment from a staff at the Toronto airport back to our country. In the flight the hostess very friendly and did everything possible to serve us well even though we do not speak English well"
Cons: "We only had bad treatment from a staff at the Toronto airport."
Pros: "It was a little tight seated in plus row but i should not complain because you don't get to sit beside anyone. Would like that they served tea since I was dying with a bad cold. Staff were professional and the head flight attendant took charge of the plane very professionally. I'll fly again with west jet because air Canada crew can be miserable."
Pros: "The crew was spot on with there interacting with us passengers and very good doing there job"
Cons: "Food and drinks lol"
Cons: "Flight was delayed 1 hour. We still managed to make our scheduled rendezvous."
Pros: "Crew was good. Flight was on time. This was a newer plane"
Cons: "it was great"
Pros: "Seats too small. Lousey food was lae"
Pros: "That we made it to Vancouver on the scheduled day"
Cons: "Non-existent schedule, 3 hours late on top of poor connection with overseas flight (total 6.5 hr wait in Toronto), old drab equipment, unremarkable barebones joyless service"
Pros: "Our flight attendant on this flight was really great. He was so friendly and upbeat."
Cons: "Our plane for this flight made an unexpected stop in Detroit and we were told that they did not know "if the plane would be leaving Detroit or if another plane could be found for us". We honestly thought the flight would end up being cancelled and we would have to find somewhere to stay that night. They ended up finding another plane an hour and a half later and our gate was changed four times during our wait."
Pros: "The flight was uneventful, lucked out with exit aisle."
Cons: "Boarding took way too long. Typically an airline will ask people to voluntarily check their overhead luggage free of charge if they know it's a full flight, not on this flight. Instead, they tried to get everyone to board with luggage in hand, then once they realized there was not enough space they asked people to hold on to their luggage while they came through the plane to tag it and stow it below - very inefficient and made the boarding process crazy as people tried to make their way around luggage that was sitting in the aisles."
Pros: "Pizza was terrible."
Cons: "No tobacco or duty free on flight. No wifi signal. Only if u rented ipad from them did u have wifi"
Pros: ". The food to buy on board was very inexpensive, which was great! The entertainment was very good, and the flight attendants were good too"
Cons: "Food is tasteless and it is too crapped. No leg room on planes"
Pros: "The quick route was good (that's the only reason I *might* consider choosing this Air Canada flight again in the future)."
Cons: "On a flight to India, full of people of Indian origin, Air Canada served TERRIBLE imitation-Indian food. The "naan" bread was like a thick cracker, and the vegetarian curry was unedible. Samosas were soggy (they should be crisp on the outside). The Sikh man next to me complained over and over to the flight attendant. Of all the types of food to serve, leaving Vancouver, why not showcase great Canadian seafood or cooking? Everyone going TO India will soon get to eat amazing local Indian food, so why risk making poor-quality imitation Indian food?"
Pros: "Kind and polite service."
Cons: "It was hard to sleep I wish the chairs were more comfortable"
Cons: "Food not included with insane flight costs"
Pros: "Flight was nice and quick."
Cons: "Not sure if the plane was fully clean (had an old smell to it); plane was also packed."
Pros: "On time,good boarding."
Cons: "Out of food to buy for dinner."
Cons: "flight got cancelled and was put on flight 1 hour later than originally planned."
Pros: "Nothing. NOTHING."
Cons: "It took two hours to check my bag at the airport. The plane engine needed to be jump started, and I missed my connection flight to Paris. I had to spend an entire day stuck in Toronto, sick from terrible Hotel and airport food, cheap vouchers for terrible food, I missed my traveling companion who made the flight to Paris. I left my hat on the plane after the terrible flight in which they refused us any basic courtesies for the numerous passengers who were about to be stranded, and then the grooming crew kept my hat instead of turning it in to lost and found. Best part? Customer service told me that since I booked via Kayak, that I was not a valued customer and that they would not extend any courtesies to me for destroying my work trip itinerary."
Pros: "Decent crew. Decent collection of movies."
Cons: "Overall, this flight service from Montreal for Los Angeles (6 hrs flight) service was worse than the interconnection flight I have experienced in Europe (2 hrs flight). There is no snack provided on this journey and you have to pay for everything (snacks and even the headphones). On the European flights, the snack was provided multiple times for short duration of the flight."
Pros: "Clean well maintained aircraft, friendly staff"
Cons: "Not even SNACKS are free anymore on Air Canada!"
Pros: "The plane was really comfy and the service on board was outstanding"
Pros: "Departed on schedule"
Cons: "Very unfriendly flight attendent"
Pros: "TV entertainment even for a short flight"
Pros: "Nothing. This was the least pleasant flying experience I've ever had."
Cons: "1. They scheduled me for an overnight layover FOR NO REASON when there were multiple flights leaving earlier to my ultimate destination. 2. The airplane food gave me food poisoning and I had to spend the night in the ER. 3. My flight the next morning was delayed by 3hrs. Meanwhile, other flights to the same destination were taking off with no problem."
Pros: "Food ..the air hostess had a fake smile"
Cons: "The staff is old school and very hard on single travelers who are not white Very rude when I asked some questions ,,.. They seem to think low bout the bout their Indian customers .. They need to be educated some of the Indians can be law abiding and decent people who Can be citiEns of Europe or the US Their thinkng is very racial or prehistoric Only reason I didn't make a scene of it is because I was jet lagged Be careful next time or just don't give me a ticket !!"
Cons: "We were missing some of our luggage and now 7 days later are no closer to getting it than we were .We haven't gotten much help or satisfaction."
Cons: "I was refused boarding after being told I could fly. A horrible experience--rebooking for my wife and I cost us 1,000 dollars."
Pros: "Good service hassle free"
Pros: "Crew friendly and the plane was very clean"
Cons: "First time on Rouge. Really bare bone travelling. Entertainment replaced by flight attendants who have become travelling sales people. I"
Pros: "Food was good and flight attendants were very professional. Our first time flying Air Canada and I was very impressed!"
Cons: "To pay so much for a transatlantic flight and have to pay $10 for an IPad on the 8 hour trip home??? It would be nice if even limited internet was included so we could use our own device. The worse experience was getting through customs at the airport in Barcelona on the way home. Only two agents available to stamp passports on a Sunday morning when the world's largest cruise ship (Royal Caribbean Harmony of the Seas) had docked earlier that morning? We arrived at the airport at 8:30 and no Air Canada agents were available to check us in until 9:00. After waiting to get through customs and we proceeded to our gate, our 11:45 flight was just beginning to load! Lots of shoving and people cutting line to avoid being late for their flight. I heard one person mention they had missed their flight, and I'm certain many others did as well. With the chaos and delay, I'm surprised altercations didn't happen. The airports/airlines need to work with the local authorities to avoid these delays and provide their customers better service."
Pros: "The crew was friendly."
Cons: "The plane was old and looked like it was going to fall apart. My seat was torn and the back of the seat in front of me was broken. Not my favorite airline by far."
Cons: "Entertainment available was a poor selection."
Pros: "I don't have much that I liked besides the fact that it got me from Venice to Montreal."
Cons: "The service from the attendants is probably the worst that I've ever had. I had to ring someone and remind someone twice that I received the wrong customs form. Finally I had to walk back to the end of the plane where I saw four stedeardesses giggling over someone's phone. I missed one of the meals because I was dozing off and when I requested some food I was told that there was none left. The entertainment is subpar. You need a mobile or device with he app already installed. And even so the movies and shows are outdated and not very entertaining at all. On top of that, both legs of my flight my outlet was not working and not charging my device. Air Canada rouge- never again!"
Pros: "I really like how friendly the flight staff was. The women and men were always smiling and courteous! They loaded the plane quickly and easily all while being helpful and smiling. On my flight from Moncton to Montreal I needed several vomit bags just in case some of my cousins wedding drinks wanted to come up. The stewardess quickly grabbed several for me and was very kind. Luckily nothing came up and I felt great at the end of the flight!"
Cons: "I don't fly as often as used to, but I've noticed that flight services have definitely gone down hill. Flying Air Canada was refreshing, so I don't have anything negative to say except I really wish I'd won tickets for my family and I back to Canada on Air Canada, hahaha!"
Pros: "Nice crew"
Cons: "No complaints"
Pros: "On time flight best customer service"
Pros: "Crew was super nice. Free entertainment even though the flight was only three hours."
Cons: "Small, cramped plane with no free snacks."
Cons: "2h and 4h30 h late"
Pros: "Free movies."
Cons: "Delays at the gate going and coming back"
Pros: "It was okay."
Cons: "No food. Pretzels or cookies."
Cons: "They took our 2 carry on bags , claiming lack of cabin spaces . Only to turn around and lose them en rout to Florida ."
Pros: "You got me home"
Cons: "I think I had the only seat on the plane with a broken audio port for my ear buds"
Pros: "All flying may have weather issues. At almost 1 am there was a wonderful ticket agent that was in charge of all of the rescheduled flights in the "basement" area of the Toronto airport. Thanks to her for her pleasant attitude."
Cons: "Lack of communication: 1. There were gate changes that just showed up on the board with no verbal announcement. 2. There were a large number of rescheduled flights on July 1, 2016. We were all "herded" into a small, hot area. It seems like this time of day has a number of late flights that don't seem to have a good plan. 3. We landed in Greensboro and the pilot walked in to tell us after the fact. Come on, an announcement before the actual landing would have been good communication."
Pros: "Friendly staff. Our luggage was lost but the staff was very friendly and efficient in filing our claim."
Cons: "Luggage was not at our destination. Our luggage was left in Toronto. We are currently waiting for our luggage to be delivered but have no time frame window smaller than in the next 24 hours"
Cons: "Misinformation on baggage allowance for Tango flights."
Cons: "The flights were booked much too close together to get through Customs in Canada. If we had arrived on time we would have had only 1 hour and a half to make it to our next flight. However, our flight was late leaving Dublin. It was extremely stressful and we had to literally run through the airport to try to get through customs and to our next gate. if that flight hadn't also been delayed, there was no way would have made it"
Pros: "Crew was respectable and the food was good."
Cons: "The policy of having to check-in in order to have a seat is ridiculous and borderline racketeering. If one pays for a flight, they should get the ticket they paid for. It should not be based on whether they check-in because Air Canada wants to make more money on selling their seat because they didn't check-in. This is unacceptable. Since it's a company policy, my wife and I would enforce our own policy in response: we will choose not to fly Air Canada again."
Pros: "Efficient. tv on back of screen didn't work"
3 hours on the tarmac before take off (for a 7 hour flight). We were told they were working on the wi-fi. Why does that merit making 500 people 3 hours late?? They never fixed the wifi, we had no entertainment.
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pros: "- Boarding was efficient - The food was good"
Cons: "- The male flight attendant in Business Class was rude. - The movie options were very limited, dated and unappealing"
Pros: "There was not much."
Cons: "The flight attendants made you feel rushed and that we were a bother. The volume on the overhead speaker was considerably high, especially for a late night flight; each time they spoke it startled you and sounded as if they were yelling into the microphone. They treated us rudely."
Pros: "The crew between Newark and Los Angeles were phenomenal,"
Cons: "The seats were quite narrow"
Cons: "People that were on the plane should throw away their garbage and stop being slobs"
Pros: "Fast boarding, friendly staff and on time"
Cons: "Entertainment is very poor, it was unavailable the entertainment and no WiFi this time"
Cons: "Space in seating very limited, and some seats in business class empty and also some seats with more room."
Pros: "Spacious first class seating with full reclining bed."
Cons: "Nothing to dislike."
Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Pros: "The flight is really short, about 45 minutes."
Cons: "The flight was delayed 1.5 hours and then we sat in the tarmac for another 30 minutes. Apparently the control room people kept changing the flight path (at least 3 times) so we had to wait for it to be downloaded to the computer. We waited for the flight to actually begin longer than the actual flight. Disappointing!"
Pros: "Economy plus"
Cons: "Very old plane"
Pros: "They served butternut squash tortellini, fresh salad, and a fresh roll for dinner. I normally eat because I have to on international flights, but I actually enjoyed this meal. Too much pepper in the salad dressing, though. Besides the food, the rest of the flight was good; not much turbulence, and I got a lot of rest."
Cons: "Power outlets were hard to find, and the volume for movies was on the screen, so you had to pause the movie to change the volume."
Pros: "We had an aisle each! The staff were friendly too."
Cons: "A slight delay"
Pros: "Good cabin & flight crew; kept us informed."
Cons: "Ran late. Seats are time (I'm average weight & height). Windows couldn't have been lower or we'd have been looking at the gear."
Cons: "Extremely noisy inside the smaller jets. Can't hear anyone or anything."
Pros: "The crew was friendly and accommodating."
Pros: "No incidents, functional, homogeneous, pleasant crew"
Cons: "Thank you for flying with us- Missing sincerity And service!"
Pros: "Friendly service."
Pros: "I know that they've been in the news a lot lately for poor decisions, but everybody from the check-in counter through the flight crew were fantastic. I had a service dog with me, and they upgraded someone from a window seat in economy to allow me and the dog a window seat (rather than the middle seat we had been assigned)."
Pros: "We landed safely"
Cons: "20-30 minutes on the tarmac to take off. 30 minute wait after we arrived at the gate to have United staff attempt to line up the jetway with the cabin door. United is really firing on all cylinders lately"
Pros: "It's so fast excellent"
Pros: "Movies on personal device"
Cons: "Surrounded by noisy babies"
Pros: "I liked that it was on time."
Cons: "The flight attendants are rude and cranky. The plane was hot and over booked."
Pros: "The crew members were polite and very helpful. I liked the fact that they took their time to solve other passangers problems."
Cons: "No entertainment at all!! 3 hour flight"
Pros: "I wasn't dragged off the plane forcibly. That's it."
Cons: "Boarded 20 minutes late because plane was still in hangar. Crew didn't care either. Seats are too cramped. I'm 6'4" and window seats used to be okay for me. Now, I feel like I'm squeezing into a closet. My knees hated this flight. Also, I'd picked my seat when I booked it. When I arrive at the airport and check in, my seat was magically unassigned and unavailable. Luckily there were a couple empty seats or I'd have been dragged off"
Pros: "It was a good flight, not much turbulence, and I have not flown in several years. I was happy with my flight!"
Pros: "Flight was one time and crew was very nice."
Cons: "The direct TV wasn't working which was frustrating when"
Pros: "Flight left and arrived on time. Good service on board."
Cons: "For boarding at the gate, attendant scanned boarding passes at one terminal and asked passengers to board next to another terminal across the room. Anyone could have walked onto the plane without a boarding pass, which seems to be a security concern. It felt as if I was seated over the rear wheels of the plane. During taxi and takeoff, there was an irregular bump that made a noise and vibrated the plane every second or so, and sped up as the plane sped up. I was concerned that something was the matter with the tire or wheel."
Cons: "Old plane, bad tvs"
Pros: "The flight crew on this route is one of the best that ive ever had the pleasure to have been served by. The ladies were extremely helpful and were always out helping serve the people"
Cons: "The cost of the entertainment and that it didn't work all the way. Lost like the last two hours of the flight, not very good especially having to pay for it"
Pros: "Food service better than expected. Pleasant and efficient crew. Comfortable."
Cons: "Malpensa Airport. Too much walking and waiting, especially the long distance from check-in to boarding gate. Just mentions this for information as the issue is an airport problem. However, the airline will be greeting some frazzled travelers. And the your airline received us well!"
Pros: "Got to sfo early which I always appreciate"
Cons: "Boarding took about an hour because people didn't seat in their assigned seats and the flight attendants didn't notice until a family who had purchased seats together found their seats occupied. About 8-12 people had to switch seats, absolutely ridiculous"
Pros: "Aircraft with old decoration. Could not see a single smile from the crew."
Pros: "Quick loading and easy flight"
Cons: "Little cramped on the smaller plane."
Pros: "Flight attendants nice and friendly"
Cons: "Upon landing we sat for 45+ min on the Tarmac waiting for a gate. Flight was an hour in total longer."
Pros: "I got a seat that had extended leg room so that was good."
Cons: "The plane was relatively old and therefore the entertainment system was very poor. The screen quality was bad and could hardly see the movies. The touch screen did not work well and the screen kept falling down (I had one that came out of the arm of the seat). I noticed those around me had the same issues with their entertainment systems. The service on the plane was just adequate with the staff fairly efficient but not very outgoing or positive. I recently flew LOT and Lufthansa internationally in coach (economy plus) and they provided better meals, towels for washing, more and frequent drink runs and better snacks. Overall, just a mediocre flight -- not terrible, but not good."
Pros: "I liked the flight because it was smooth with little to no turbulence."
Cons: "I didn't like the fact that this was my first flight in years and I had questions about certain things that no one was available to answer."
Pros: "Food was a bit better than I expected. Videos kept going out. Staff were great. Plane landed well!"
Pros: "I loved the comfortable seats, leg room and t.v."
Cons: "The check-in process was hectic. The kiosk tried to double charge me for checked bags tht I purchased previously online. I had to wait in a separate "additional services" line to be helped."
Pros: "On time and even more comfortable seats"
Cons: "No sparkling lime water"
Pros: "When getting on the second plan the crew members were literally running back and forth to get the right information in the computer, with seconds to spare before the plane actaully leaving us we were able to get board."
Cons: "Me and my husband were on time to our first flight, but they closed the gates on us 15 minutes early! And when we went to costumer service the lady didn't reprint our tickets to make sure we had actual seat on the plane. After waiting another 5 to 6 hours In the airport and knowing we needed to already be home, when trying to board on the full plane we almost were able to get on our second plane either."
Pros: "Fast getting my seat assignment. The guy at the gate counter was nice and courteous."
Cons: "TSA line was ridiculously long. Only one checkpoint open for the entire terminal."
Cons: "Middle Seat"
Pros: "They gave us a blanket"
Cons: "I got to Honolulu past midnight instead of 9:40pm. Because of the delay, I lost my rental car and now it t will cost me 3x more."
Pros: "None of the issues related to a service dog came up on this flight."
Pros: "My flight was perfect, I really enjoy it and we arrived early."
Cons: "Just clean the table tray"
Pros: "No food and only small water due to short flight."
Cons: "Seats could be nicer with as few people fly that short leg of trip."