Delayed twice. No compensation for delays that resulted in hotel cancellations.
Porter Airline was amazing!! They use glasses instead of plastic cups! Nice, cheap, on time, and free wine!
Boarding and flight were fairly smooth, the crew were friendly and the seats were comfortable.
Told that due to turbulence, no cart service would be available. There didn't seem to be a whole lot of turbulence that would prevent cart service. We did get a bag of terra chips and a small water.
Started late but arrived before time
Smaller gate lounge area with lots of private space and complimentary drinks and snack. All Porter employees that I had interaction were professional and attentive to my needs
They have good entertainment system and library
The plane delayed for almost 90m due to a mechanical issue. Of course, we missed our connection in Vancouver. Upon arriving in Vancouver, there was no help at all or guidance. Customer support desk was manned by one agent even in the presence of long queues.
The Air Canada app to have access to the entertainment on board did not work.
Flight attendants were courteous
We have to buy our own food
New system with Canadian customs was fantastic. Went through really quickly.
Ease of service and efficiency.
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