Communication doesn't exist. If you have any issues nobody will help you. I was told that the supervisor doesn't want to talk to us no matter what we need, so if you have a problem that's your problem. And the website doesn't work also, even to pay in advance for the first baggage fee. People with handicap needs of assistance are in a very bad situation also, because one single person has to handle two or three wheelchair at the same time, running and living you alone literally at the airplanes door waiting when even the pilots and crew members are already living and about to close the gate and you are there waiting for someone to show up to take you in a wheelchair to where you need to go, and some employees are nice and still trying to help you, but is hard to them to hand to much, and others are just very rude, and even told us that they are looking for better jobs. The food wasn't enough for all the passengers and the ones like us on the back of the aircraft had no choice but accept what of left doesn't what it was because the people of the front took most the food. The delays were everywhere and people walking gate to gate to find where they should go for checking, but nobody knew anything because they changed everything on last minute. You, the passengers, have nothing you could do about nothing, even when you told them that the rules and regulations says that if that is a delay more than 3 hours they should pay you for that, but what they gave us was only 12 dollars for me and 12 dollars for my daughter, two handicap people after all these troubles, and after we had the need to beg for water and food. Everything in our trip was just terrible 😕 😪 😩 from the beginning to the end when the people that suppose to assist us with the wheelchairs left us in a isolated spot where we should wait for Uber to pick us up, in the meadow of the night due to the flight delay (departure was 7:55 PM, MCO to Logan, and was delayed until 12:45 AM, when we were already waiting for our connection for more the 3 hours from the previous flight from GRU/Brazil with Latam, the worse carrier ever). But we did accept the voucher for food and again they left us at the court food at the airport and we had to call them to go there and pick us up otherwise they would not even notice that we would being left behind. I don't really appreciate anything 😕 and I felt disrespected disappointed and very frustrated because nothing worked even before on the website, the phone calls, and the rest I already told you.
2.0 MediocreIrmara, May 2026CNF - GRU
Communication doesn't exist. If you have any issues nobody will help you. I was told that the supervisor doesn't want to talk to us no matter what we need, so if you have a problem that's your problem. And the website doesn't work also, even to pay in advance for the first baggage fee. People with handicap needs of assistance are in a very bad situation also, because one single person has to handle two or three wheelchair at the same time, running and living you alone literally at the airplanes door waiting when even the pilots and crew members are already living and about to close the gate and you are there waiting for someone to show up to take you in a wheelchair to where you need to go, and some employees are nice and still trying to help you, but is hard to them to hand to much, and others are just very rude, and even told us that they are looking for better jobs. The food wasn't enough for all the passengers and the ones like us on the back of the aircraft had no choice but accept what of left doesn't what it was because the people of the front took most the food. The delays were everywhere and people walking gate to gate to find where they should go for checking, but nobody knew anything because they changed everything on last minute. You, the passengers, have nothing you could do about nothing, even when you told them that the rules and regulations says that if that is a delay more than 3 hours they should pay you for that, but what they gave us was only 12 dollars for me and 12 dollars for my daughter, two handicap people after all these troubles, and after we had the need to beg for water and food. Everything in our trip was just terrible 😕 😪 😩 from the beginning to the end when the people that suppose to assist us with the wheelchairs left us in a isolated spot where we should wait for Uber to pick us up, in the meadow of the night due to the flight delay (departure was 7:55 PM, MCO to Logan, and was delayed until 12:45 AM, when we were already waiting for our connection for more the 3 hours from the previous flight from GRU/Brazil with Latam, the worse carrier ever). But we did accept the voucher for food and again they left us at the court food at the airport and we had to call them to go there and pick us up otherwise they would not even notice that we would being left behind. I don't really appreciate anything 😕 and I felt disrespected disappointed and very frustrated because nothing worked even before on the website, the phone calls, and the rest I already told you.
Seats were comfortable, 8 hours. One flight attendant was not appropriate in his verbal response: "Please, DON'T touch me.", after being tapped near his elbow after being made unaware he skipped serving me & had passed further down the aisle.
Round trip flight to Canada and back to the US was smooth and efficient.
My tray was broken so i had no place to work or eat except my lap. Flight attendant said I would get an email with some credit or miles, it was a complete waste of time as I could only function at about 20% of normal. I have not received anything yet.
Didn't like sitting on the waiting pad for 30 minutes right after departing the gate. If you're going to do that, just don't board so people can still get up and walk around in the terminal. My luggage was damaged by the baggage handlers.
Fast, lovely scenery, great info on the Delta flight screen about landmarks we were flying over. Great landing!
The WiFi was not working. That made for a long flight.
The gate agent was most helpful in getting me on to fly standby. I greatly appreciate it.
First class and monitors weren’t working for mine & my husbands. Eventually fixed, but quite annoyed as we bought first class. Also, No foot rests.
It was last minute due to weather - considering - it was amazing! Good smiles, friendly staff and they were making sure we knew what was going on when and where.
Outstanding even though the 330 was one of the oldest in the fleet. The difference was the attentiveness and responsiveness of a really experienced flight attendant. For airline food great variety of interesting choices and good tastes supported by a good wine selection.
There were no charge points for phones on the economy seats. The seats were comfortable overall. Food was okay.. flight was on time
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
It was really nice journey i personally recommend klm flight
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Terrible last row seats many seats available but no offer to move to better seat
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
Flight was ok but lack of communication cost me to literally beg to be put on another flight as connecting flight had departed
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
The flight crew was exceptionally friendly and helpful. Also the seats were comfortable and roomier than many other airlines.
Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.
They lost my bag and I still haven’t received it yet
They lost my bag and I still have not received it
Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.
Not consistent with the food quality (I mean taste not freshness)
Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
Our flight crew were terrific. And they handle a difficult passenger with finesse.
