The flight back to Dallas was delayed, which has happened to me several times with American Airlines. There was no announcement, no update sent out, no compensation offered for the inconvenience.
They made nearly everyone check their bag because the overhead bins are way too small. Extremely inconvenient
Delayed due to weather in Dallas (arriving flight arrived late), then boarded the plane only to deboard immediately afterwards, tire needed to be replaced. Flight supposed to depart at 6:15pm but departed at 9:35pm.
Everything was delayed and the staff sent me to the wrong gate, causing me to miss one of my flights. I arrived at my destination 6 hours later than I was supposed to.
I almost missed my flight and they helped me out enormously
Business class was very good, one of my best flights
Checked bag was severely damaged. Whole corner was riped off including 1 of 4 wheels gone. Insulation exposed. This made it not possible to fly with on my next-day American Airlines flight.
Delays with no explanation. It could have been handled better.
Half of the TSA checkpoints at PHL are closed. Also, there is no standby for first class passengers. You can only standby for coach. Very dated policy and inconsistent with peers.
Mostly good. The WiFi wasn’t working so that was not great.
Delayed 2 and a half hours Middle seat next to a majorly overweight guy who took up most of my seat
Multiple delays and gate changes resulting in arrival with a 5 hour delay.
Didnt make it on flight. Flight was delayed. Then had to get rebooked for a flight that was 8 hours later. Guess who had to wait for 8 hours at the airport?
The flight was smooth, the plane was spacious and clean, the staff was kind and the food was decent.
Pretzels were a bit dry and dusty, however it is nice to have a choice between sweet and savory snacks.
The TV screen at my seat was not functioning for the entire duration of the flight. I informed a flight attendant about the issue, and I was told that I would receive a voucher as compensation. However, I never received this voucher afterward. I therefore kindly request to still receive the voucher that was promised to me.
Flight crew was great, and even the crew for checking bags! I had a question for a friend of mine flying tomorrow and the man I talked to was awesome and answered my questions and looked up things for me when he didn’t have to! I was able to give her current & accurate info for her flight and she was so appreciative too!!
As mentioned before the fact that my paid-for aisle seats had been changed to non-aisle seats is unacceptable. Happily one staff member at the boarding counter did correct it before the flights, otherwise I would have been forced to submit a formal complaint. If it happens again on return flights, I will put in a formal complaint.
Another good flight experience with Air Canada. The business section did not feature the full length sleeping arrangement, but this was a shorter trip. The food was excellent. But the flight crew was truly top tier: friendly, cheerful, helpful at all the right times. Air Canada truly outshines all U.S. carriers.
Everything could be better, the worst is the crew, looks like they are not happy in the work. Air Canada is downhill for years, every flight looks worst. Hope they can fix the issues, by now, just flying AC in toutes with no other alternatives. Shame.
